| IT
Help Center - May 2008 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
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| |
Access; Activate; UNIX; Faculty/Staff |
2 |
|
2 |
| |
Access; Activate; UNIX; Student |
1 |
12 |
13 |
| |
Access; CAS Authentication |
4 |
4 |
8 |
| |
Access; Inactive users |
2 |
8 |
10 |
| |
Access; Passwords; Other |
1 |
1 |
2 |
| |
Access; Passwords; Unix |
8 |
6 |
14 |
| |
Access; PINS; Faculty/Staff |
3 |
|
3 |
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Access; PINS; Student |
1 |
5 |
6 |
| |
Access; UD ID |
5 |
3 |
8 |
| |
Access; UDelNetID |
3 |
3 |
6 |
| |
Access; UNIX |
1 |
|
1 |
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Learning; MyCourses; Login |
|
2 |
2 |
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Learning; Sakai; Login |
3 |
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3 |
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Software; Calendar Server (SunOne); Access |
1 |
|
1 |
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Software; Remedy; Access |
1 |
|
1 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
|
2 |
| Central
Systems Access Count |
|
38 |
44 |
82 |
| |
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| Central
Systems Software |
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Administrative Systems; Peoplesoft; Financials |
4 |
|
4 |
| |
Administrative Systems; Peoplesoft; UDSIS |
24 |
17 |
41 |
| |
Administrative Systems; Reporting; Cognos |
1 |
|
1 |
| |
Administrative Systems; Web; Web Forms |
12 |
2 |
14 |
| |
Documentation |
4 |
|
4 |
| |
Software Distribution |
4 |
1 |
5 |
| |
Software; Remedy; Changes |
2 |
|
2 |
| Central
Systems Software Count |
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51 |
20 |
71 |
| |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
8 |
|
8 |
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Connection; Ethernet; Student; Troubleshoot |
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8 |
8 |
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Connection; IP; Duplicate |
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1 |
1 |
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Connection; IP; Release/Renew |
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3 |
3 |
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Connection; IP; Troubleshoot |
2 |
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2 |
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Connection; PPP; Faculty/Staff |
5 |
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5 |
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Connection; PPP; Student |
1 |
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1 |
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Connection; VPN |
1 |
|
1 |
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Connection; Wireless; Faculty/Staff |
6 |
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6 |
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Connection; Wireless; Student |
1 |
13 |
14 |
| Connecting
to UD Count |
|
24 |
25 |
49 |
| |
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| Desktop
Systems |
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Departmental Servers |
13 |
1 |
14 |
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Desktop Systems; Maintenance; Faculty/Staff |
6 |
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6 |
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Desktop Systems; Maintenance; Student |
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5 |
5 |
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Desktop Systems; Setup |
4 |
1 |
5 |
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Desktop Systems; TSC; Pre-purchase |
4 |
10 |
14 |
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Desktop Systems; TSC; Software assistance |
1 |
1 |
2 |
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Desktop Systems; Use; Faculty/Staff |
38 |
4 |
42 |
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Desktop Systems; Use; Students |
1 |
18 |
19 |
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Security; PNPI |
1 |
|
1 |
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Virus; Has Virus (port not off); Faculty/Staff |
1 |
1 |
2 |
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Virus; Has Virus (port not off); Student |
|
1 |
1 |
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Virus; Needs Software |
1 |
|
1 |
| Desktop
Systems Count |
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70 |
42 |
112 |
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| E-mail |
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E-Mail; DropBox |
4 |
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4 |
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E-Mail; General; Forward command |
3 |
4 |
7 |
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E-Mail; General; INBOX recover messages |
3 |
3 |
6 |
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E-Mail; General; Mail lists; General |
5 |
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5 |
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E-Mail; General; Mail lists; PO Box |
11 |
4 |
15 |
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E-Mail; General; Vacation message |
2 |
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2 |
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E-Mail; MAC OS X; Faculty/Staff |
2 |
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2 |
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E-Mail; Mirapoint; Faculty/Staff |
7 |
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7 |
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E-Mail; Mirapoint; Student |
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3 |
3 |
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E-Mail; Mozilla; Faculty/Staff |
7 |
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7 |
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E-Mail; Other |
15 |
4 |
19 |
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E-Mail; Outlook Express; Faculty/Staff |
2 |
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2 |
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E-Mail; Outlook Express; Students |
1 |
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1 |
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E-Mail; Outlook; Faculty/Staff |
8 |
2 |
10 |
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E-Mail; Outlook; Student |
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2 |
2 |
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E-Mail; Quota |
16 |
6 |
22 |
| |
E-Mail; Spam filtering |
11 |
5 |
16 |
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E-Mail; Thunderbird; Faculty/Staff |
8 |
1 |
9 |
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E-Mail; Webmail; Faculty/Staff |
12 |
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12 |
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E-Mail; Webmail; Student |
1 |
8 |
9 |
| E-mail
Count |
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118 |
42 |
160 |
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| General
Information |
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Computing Sites |
3 |
1 |
4 |
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Library |
5 |
1 |
6 |
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Other |
26 |
7 |
33 |
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Telephone; Cellular Wireless |
13 |
1 |
14 |
| General
Information Count |
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47 |
10 |
57 |
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| Learning
Systems |
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Instructional Technology; Classroom Setup |
1 |
|
1 |
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Learning; Clickers |
1 |
1 |
2 |
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Learning; MyCourses; Other |
15 |
3 |
18 |
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Learning; Sakai; Other |
2 |
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2 |
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Test Scoring, Freq. Scanning |
1 |
|
1 |
| Learning
Systems Count |
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20 |
4 |
24 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
4 |
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4 |
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Printing; Local; Student |
|
1 |
1 |
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Printing; Network; Faculty/Staff |
5 |
|
5 |
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Printing; Unix; Color/Poster |
2 |
2 |
4 |
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Printing; Unix; Queue |
1 |
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1 |
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Printing; VendPrint |
|
1 |
1 |
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Scanning |
1 |
|
1 |
| Printing
Count |
|
13 |
4 |
17 |
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| Security |
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Security; Compromised |
28 |
23 |
51 |
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Security; Copyright |
6 |
73 |
79 |
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Security; Other |
8 |
4 |
12 |
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Security; Rogue DHCP |
|
2 |
2 |
| Security Count |
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42 |
102 |
144 |
| |
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| Service
Interruption |
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Service Interruption; Central System Problem |
1 |
|
1 |
| Service
Interruption Count |
|
1 |
|
1 |
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| Software |
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Software; Database; Access |
1 |
|
1 |
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Software; Other |
6 |
1 |
7 |
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Software; Presentation/Desktop Publish.; Other |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Powerpoint |
1 |
|
1 |
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Software; Spreadsheets; Excel |
3 |
|
3 |
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Software; Stat/Math Applications; Matlab |
1 |
|
1 |
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Software; Stat/Math Applications; SAS |
1 |
1 |
2 |
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Software; UD Thesis; MS Word |
|
14 |
14 |
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Software; Word Processing/Editors; LaTeX |
|
1 |
1 |
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Software; Word Processing/Editors; MS Word |
7 |
4 |
11 |
| Software
Count |
|
21 |
21 |
42 |
| |
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| TSC
Requests |
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TSC; Ethernet; Repair |
1 |
3 |
4 |
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TSC; PPP; New Setup |
1 |
|
1 |
| |
TSC; PPP; Repair |
1 |
|
1 |
| |
TSC; Special Request |
14 |
12 |
26 |
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TSC; Troubleshoot; Boot Problems |
3 |
19 |
22 |
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TSC; Troubleshoot; Hardware |
|
6 |
6 |
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TSC; Troubleshoot; Operating System |
3 |
4 |
7 |
| |
TSC; Troubleshoot; Software |
|
4 |
4 |
| |
TSC; Virus Repair |
8 |
13 |
21 |
| TSC
Requests Count |
|
31 |
61 |
92 |
| |
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| Using
UNIX |
|
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File Management; Disk Quota |
3 |
1 |
4 |
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Using Unix; Other |
2 |
1 |
3 |
| Using
UNIX Count |
|
5 |
2 |
7 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
1 |
|
1 |
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Web (WWW); Browsers; Student |
|
5 |
5 |
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Web (WWW); Web Pages; Faculty/Staff |
9 |
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9 |
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Web (WWW); Web Pages; Student |
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3 |
3 |
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Web (WWW); Web Proxy |
1 |
2 |
3 |
| Web
Count |
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11 |
10 |
21 |
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| Grand
Total |
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492 |
387 |
879 |
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