| IT
Help Center - May 2007 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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Access; Activate; UNIX;
Faculty/Staff |
14 |
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14 |
| |
Access; Activate; UNIX; Student |
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10 |
10 |
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Access; CAS Authentication |
6 |
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6 |
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Access; Inactive users |
2 |
11 |
13 |
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Access; Out of funds |
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1 |
1 |
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Access; Passwords; MVS |
4 |
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4 |
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Access; Passwords; Unix |
15 |
20 |
35 |
| |
Access; PINS; Faculty/Staff |
7 |
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7 |
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Access; PINS; Student |
2 |
5 |
7 |
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Access; UD#1 Card |
1 |
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1 |
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Access; Username |
3 |
6 |
9 |
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Learning; MyCourses; Login |
2 |
3 |
5 |
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Software; Calendar Server
(SunOne); Access |
3 |
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3 |
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Software; Remedy; Access |
1 |
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1 |
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Voice Mail; Resets/Reinitialize;
Faculty/Staff |
1 |
1 |
2 |
| Central
Systems Access Count |
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61 |
57 |
118 |
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| Central
Systems Software |
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Administrative Systems; FIS;
Grants Management |
1 |
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1 |
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Administrative Systems;
Payroll/Personnel; Payroll |
1 |
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1 |
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Administrative Systems;
Reporting; Data Warehousing |
2 |
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2 |
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Administrative Systems; SIS; SIS+ |
1 |
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1 |
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Administrative Systems; SIS;
Student Records (100-199) |
1 |
|
1 |
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Administrative Systems; Web;
Public Safety |
1 |
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1 |
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Administrative Systems; Web; Web
Forms |
20 |
5 |
25 |
| |
Documentation |
3 |
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3 |
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HR; Forms; Job Requisition
Expenses |
1 |
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1 |
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Peoplesoft; Financials |
1 |
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1 |
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Peoplesoft; HR |
2 |
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2 |
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Peoplesoft; SIS |
17 |
13 |
30 |
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Voice Mail; General Questions |
4 |
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4 |
| Central
Systems Software Count |
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55 |
18 |
73 |
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| Connecting
to UD |
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Connection; Ethernet;
Faculty/Staff |
16 |
1 |
17 |
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Connection; Ethernet; Student;
Troubleshoot |
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20 |
20 |
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Connection; IP; Duplicate |
1 |
1 |
2 |
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Connection; IP; Release/Renew |
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1 |
1 |
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Connection; IP; Troubleshoot |
2 |
1 |
3 |
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Connection; ISP; Faculty/Staff |
3 |
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3 |
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Connection; ISP; Student |
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2 |
2 |
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Connection; PPP; Faculty/Staff |
12 |
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12 |
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Connection; PPP; Student |
2 |
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2 |
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Connection; Software; SSH |
1 |
1 |
2 |
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Connection; VPN |
2 |
1 |
3 |
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Connection; Wireless;
Faculty/Staff |
3 |
1 |
4 |
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Connection; Wireless; Student |
1 |
11 |
12 |
| Connecting
to UD Count |
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43 |
40 |
83 |
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| Desktop
Systems |
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Departmental Servers |
8 |
1 |
9 |
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Desktop Systems; Maintenance;
Faculty/Staff |
3 |
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3 |
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Desktop Systems; Maintenance;
Student |
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3 |
3 |
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Desktop Systems; Setup |
6 |
2 |
8 |
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Desktop Systems; TSC;
Pre-purchase |
2 |
4 |
6 |
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Desktop Systems; TSC; Software
assistance |
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1 |
1 |
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Desktop Systems; Use;
Faculty/Staff |
42 |
2 |
44 |
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Desktop Systems; Use; Students |
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25 |
25 |
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Security; PNPI |
2 |
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2 |
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Virus; General Questions |
2 |
2 |
4 |
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Virus; Has Virus (port not off);
Faculty/Staff |
1 |
1 |
2 |
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Virus; Has Virus (port not off);
Student |
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9 |
9 |
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Virus; Needs Software |
4 |
1 |
5 |
| Desktop
Systems Count |
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70 |
51 |
121 |
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| E-mail |
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E-Mail; General; Forward command |
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3 |
3 |
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E-Mail; General; INBOX recover |
3 |
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3 |
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E-Mail; General; Mail lists |
22 |
1 |
23 |
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E-Mail; General; Vacation message |
1 |
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1 |
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E-Mail; MAC OS X; Faculty/Staff |
1 |
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1 |
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E-Mail; MAC OS X; Student |
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2 |
2 |
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E-Mail; Messenger; General (how
to use) |
1 |
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1 |
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E-Mail; Mirapoint; Faculty/Staff |
15 |
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15 |
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E-Mail; Mirapoint; Student |
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8 |
8 |
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E-Mail; Mozilla; Faculty/Staff |
10 |
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10 |
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E-Mail; Other |
19 |
9 |
28 |
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E-Mail; Outlook Express;
Faculty/Staff |
5 |
1 |
6 |
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E-Mail; Outlook; Faculty/Staff |
4 |
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4 |
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E-Mail; Outlook; Student |
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1 |
1 |
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E-Mail; Pine; How To Use |
1 |
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1 |
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E-Mail; Spam filtering |
10 |
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10 |
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E-Mail; Webmail |
15 |
10 |
25 |
| E-mail
Count |
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107 |
35 |
142 |
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| General
Information |
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Computing Sites |
3 |
1 |
4 |
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Other |
12 |
1 |
13 |
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Telephone; General; Information
(x2000) |
1 |
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1 |
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Telephone; General; Telephone
Services |
3 |
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3 |
| General
Information Count |
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19 |
2 |
21 |
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| Learning
Systems |
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Instructional Technology;
Classroom Setup |
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1 |
1 |
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Instructional Technology;
Multimedia |
1 |
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1 |
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Learning; Clickers |
1 |
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1 |
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Learning; MyCourses; Other |
17 |
8 |
25 |
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Test Scoring, Freq. Scanning |
2 |
1 |
3 |
| Learning
Systems Count |
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21 |
10 |
31 |
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| Printing |
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Printing; Local; Faculty/Staff |
9 |
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9 |
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Printing; Local; Student |
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2 |
2 |
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Printing; RJE |
2 |
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2 |
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Printing; Unix; Color/Poster |
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1 |
1 |
| Printing
Count |
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11 |
3 |
14 |
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| Security |
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Security; Compromised |
10 |
41 |
51 |
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Security; Copyright |
2 |
15 |
17 |
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Security; Other |
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1 |
1 |
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Security; Rogue DHCP |
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3 |
3 |
| Security Count |
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12 |
60 |
72 |
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| Service
Interruption |
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Service Interruption; Central
System Problem |
4 |
6 |
10 |
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Service Interruption;
Departmental Server |
2 |
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2 |
| Service
Interruption Count |
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6 |
6 |
12 |
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| Software |
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Software; Calendar Server
(SunOne); Usage |
2 |
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2 |
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Software; Other |
8 |
1 |
9 |
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Software; Presentation/Desktop
Publish.; Dreamweaver |
1 |
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1 |
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Software; Presentation/Desktop
Publish.; Powerpoint |
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1 |
1 |
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Software; Spreadsheets; Excel |
2 |
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2 |
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Software; Stat/Math Applications;
Matlab |
2 |
1 |
3 |
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Software; UD Thesis; MS Word |
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3 |
3 |
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Software; UD Thesis; Tex, LaTex,
AmsTex, emTex |
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1 |
1 |
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Software; Word
Processing/Editors; MS Word |
7 |
1 |
8 |
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Software; Word
Processing/Editors; Other |
1 |
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1 |
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Software; Word
Processing/Editors; Word Perfect |
1 |
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1 |
| Software
Count |
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24 |
8 |
32 |
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| TSC
Requests |
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TSC; Ethernet; Repair |
1 |
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1 |
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TSC; PPP; Repair |
2 |
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2 |
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TSC; Special Request |
7 |
7 |
14 |
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TSC; Troubleshoot; Boot Problems |
4 |
10 |
14 |
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TSC; Troubleshoot; Hardware |
3 |
9 |
12 |
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TSC; Troubleshoot; Operating
System |
6 |
7 |
13 |
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TSC; Troubleshoot; Software |
4 |
1 |
5 |
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TSC; Troubleshoot; Spyware |
2 |
1 |
3 |
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TSC; Virus Repair |
3 |
3 |
6 |
| TSC
Requests Count |
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32 |
38 |
70 |
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| Using
UNIX |
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File Management; Disk Quota |
3 |
3 |
6 |
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File Management; UNIX |
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1 |
1 |
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Using Unix; Setup problems |
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2 |
2 |
| Using
UNIX Count |
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3 |
6 |
9 |
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| Web |
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Web (WWW); Browsers;
Faculty/Staff |
4 |
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4 |
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Web (WWW); Browsers; Student |
|
1 |
1 |
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Web (WWW); Web Pages;
Faculty/Staff |
16 |
3 |
19 |
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Web (WWW); Web Pages; Student |
1 |
4 |
5 |
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Web (WWW); Web Proxy |
3 |
5 |
8 |
| Web
Count |
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24 |
13 |
37 |
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| Grand
Total |
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488 |
347 |
835 |
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