| IT
Help Center - May 2006 |
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| All Problems by User
Groups |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
|
|
|
|
| |
Access; Activate; UNIX; Faculty/Staff |
4 |
|
4 |
| |
Access; Activate; UNIX; Student |
|
8 |
8 |
| |
Access; CAS Authentication |
2 |
|
2 |
| |
Access; Change of Owner |
|
1 |
1 |
| |
Access; Inactive users |
9 |
8 |
17 |
| |
Access; Out of funds |
|
2 |
2 |
| |
Access; Passwords; MVS |
14 |
|
14 |
| |
Access; Passwords; Other |
1 |
|
1 |
| |
Access; Passwords; Unix |
9 |
8 |
17 |
| |
Access; PINS; Faculty/Staff |
2 |
|
2 |
| |
Access; PINS; Student |
|
4 |
4 |
| |
Access; Register username |
1 |
|
1 |
| |
Access; Username |
9 |
3 |
12 |
| |
Learning; MyCourses; Login |
|
5 |
5 |
| |
Software; Remedy; Access |
3 |
|
3 |
| Central
Systems Access Count |
|
54 |
39 |
93 |
| |
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| Central
Systems Software |
|
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Administrative Systems; DEV; ADVANCE Alumni/Development |
3 |
|
3 |
| |
Administrative Systems; FIS; Budget Control |
1 |
|
1 |
| |
Administrative Systems; Kiosks; 1 Kiosk Involved |
1 |
|
1 |
| |
Administrative Systems; Reporting; Supernatural |
1 |
|
1 |
| |
Administrative Systems; SIS; SIS+ |
3 |
3 |
6 |
| |
Administrative Systems; SIS; Student Records (100-199) |
1 |
|
1 |
| |
Administrative Systems; Web; Web Forms |
8 |
1 |
9 |
| |
Documentation |
6 |
|
6 |
| |
Peoplesoft; Financials |
2 |
|
2 |
| |
Voice Mail; General Questions |
2 |
|
2 |
| Central
Systems Software Count |
|
28 |
4 |
32 |
| |
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| Connecting
to UD |
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Connection; Duplicate IP |
1 |
|
1 |
| |
Connection; Ethernet; Faculty/Staff |
16 |
1 |
17 |
| |
Connection; Ethernet; Student; MoveIn |
|
1 |
1 |
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Connection; Ethernet; Student; Troubleshoot |
|
29 |
29 |
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Connection; ISP; Faculty/Staff |
4 |
|
4 |
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Connection; ISP; Student |
|
1 |
1 |
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Connection; PPP; Faculty/Staff |
6 |
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6 |
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Connection; PPP; Student |
|
3 |
3 |
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Connection; Software; FTP |
1 |
|
1 |
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Connection; Software; Other |
1 |
|
1 |
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Connection; VPN |
7 |
|
7 |
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Connection; Wireless; Faculty/Staff |
1 |
2 |
3 |
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Connection; Wireless; Student |
|
10 |
10 |
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DCWO |
3 |
|
3 |
| Connecting
to UD Count |
|
40 |
47 |
87 |
| |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
7 |
|
7 |
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Desktop Systems; Maintenance; Student |
2 |
7 |
9 |
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Desktop Systems; Setup |
4 |
1 |
5 |
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Desktop Systems; TSC; Pre-purchase |
1 |
3 |
4 |
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Desktop Systems; TSC; Software assistance |
1 |
|
1 |
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Desktop Systems; Use; Faculty/Staff |
43 |
|
43 |
| |
Desktop Systems; Use; Students |
1 |
31 |
32 |
| |
Virus; General Questions |
3 |
|
3 |
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Virus; Has Virus (port not off); Student |
|
11 |
11 |
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Virus; Needs Software |
3 |
1 |
4 |
| Desktop
Systems Count |
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65 |
54 |
119 |
| |
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| E-mail |
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E-Mail; General; Forward command |
1 |
|
1 |
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E-Mail; General; INBOX recover |
1 |
|
1 |
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E-Mail; General; INBOX too large |
|
1 |
1 |
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E-Mail; General; Mail lists |
9 |
1 |
10 |
| |
E-Mail; MAC OS X; Faculty/Staff |
5 |
|
5 |
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E-Mail; Messenger; Address books |
1 |
|
1 |
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E-Mail; Messenger; General (how to use) |
2 |
|
2 |
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E-Mail; Mirapoint; Student |
|
1 |
1 |
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E-Mail; Mozilla; Faculty/Staff |
17 |
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17 |
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E-Mail; Mozilla; Student |
|
1 |
1 |
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E-Mail; Other |
22 |
13 |
35 |
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E-Mail; Outlook Express; Faculty/Staff |
4 |
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4 |
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E-Mail; Outlook Express; Students |
|
1 |
1 |
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E-Mail; Outlook; Faculty/Staff |
9 |
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9 |
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E-Mail; Outlook; Student |
|
2 |
2 |
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E-Mail; Pine; Mail lock or corrupted inbox |
1 |
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1 |
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E-Mail; Spam filtering |
5 |
1 |
6 |
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E-Mail; Webmail |
11 |
4 |
15 |
| E-mail
Count |
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88 |
25 |
113 |
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| General
Information |
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Computing Sites |
3 |
1 |
4 |
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Library |
1 |
1 |
2 |
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Other |
28 |
6 |
34 |
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Telephone; General; Information (x2000) |
5 |
|
5 |
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Telephone; General; Telephone Services |
5 |
|
5 |
| General
Information Count |
|
42 |
8 |
50 |
| |
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| Learning
Systems |
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Instructional Technology; Classroom Setup |
|
1 |
1 |
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Instructional Technology; Multimedia |
1 |
|
1 |
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Learning; MyCourses; Other |
21 |
5 |
26 |
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Learning; UDSerf |
|
1 |
1 |
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Test Scoring, Freq. Scanning |
2 |
|
2 |
| Learning
Systems Count |
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24 |
7 |
31 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
10 |
2 |
12 |
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Printing; Local; Student |
|
2 |
2 |
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Printing; RJE |
10 |
1 |
11 |
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Printing; Unix; Queue |
1 |
|
1 |
| Printing
Count |
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21 |
5 |
26 |
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| Security |
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Security; Bandwidth |
|
1 |
1 |
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Security; Compromised |
51 |
70 |
121 |
| |
Security; Copyright |
1 |
17 |
18 |
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Security; Other |
3 |
1 |
4 |
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Security; Rogue DHCP |
3 |
4 |
7 |
| Security
Count |
|
58 |
93 |
151 |
| |
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| Service
Interruption |
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Service Interruption; Central System Outage |
1 |
|
1 |
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Service Interruption; Central System Problem |
3 |
5 |
8 |
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Service Interruption; Departmental Server |
4 |
|
4 |
| Service
Interruption Count |
|
8 |
5 |
13 |
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| Software |
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Software; Database; Access |
3 |
|
3 |
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Software; Database; Other |
1 |
|
1 |
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Software; Other |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
|
1 |
1 |
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Software; Presentation/Desktop Publish.; Other |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Pagemaker |
1 |
|
1 |
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Software; Spreadsheets; Excel |
3 |
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3 |
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Software; Stat/Math Applications; Matlab |
1 |
1 |
2 |
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Software; Stat/Math Applications; S+ |
1 |
|
1 |
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Software; UD Thesis; MS Word |
|
3 |
3 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
|
1 |
1 |
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Software; Word Processing/Editors; MS Word |
9 |
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9 |
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Software; Word Processing/Editors; Other |
|
1 |
1 |
| Software
Count |
|
21 |
7 |
28 |
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| TSC
Requests |
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TSC; Phone Message; General |
1 |
|
1 |
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TSC; PPP; New Setup |
2 |
|
2 |
| |
TSC; PPP; Repair |
3 |
1 |
4 |
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TSC; Special Request |
14 |
3 |
17 |
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TSC; Troubleshoot; Boot Problems |
2 |
12 |
14 |
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TSC; Troubleshoot; Hardware |
1 |
3 |
4 |
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TSC; Troubleshoot; Operating System |
7 |
4 |
11 |
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TSC; Troubleshoot; Software |
3 |
|
3 |
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TSC; Virus Repair |
|
3 |
3 |
| TSC
Requests Count |
|
33 |
26 |
59 |
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| Using
UNIX |
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File Management; Disk Quota |
1 |
|
1 |
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Using Unix; Command syntax |
1 |
|
1 |
| Using
UNIX Count |
|
2 |
|
2 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
1 |
|
1 |
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Web (WWW); Browsers; Student |
|
2 |
2 |
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Web (WWW); Web Pages; Faculty/Staff |
14 |
4 |
18 |
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Web (WWW); Web Pages; Student |
1 |
6 |
7 |
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Web (WWW); Web Proxy |
|
1 |
1 |
| Web
Count |
|
16 |
13 |
29 |
| |
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| Grand
Total |
|
500 |
333 |
833 |
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