| IT
Help Center - May 2005 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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| |
Access; Activate; MVS |
2 |
|
2 |
| |
Access; Activate; UNIX; Faculty/Staff |
6 |
|
6 |
| |
Access; Activate; UNIX; Student |
1 |
6 |
7 |
| |
Access; CAS Authentication |
1 |
1 |
2 |
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Access; Change of Owner |
2 |
|
2 |
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Access; Inactive users |
2 |
|
2 |
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Access; Out of funds |
|
4 |
4 |
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Access; Passwords; MVS |
5 |
|
5 |
| |
Access; Passwords; Unix |
11 |
4 |
15 |
| |
Access; PINS; Faculty/Staff |
4 |
|
4 |
| |
Access; PINS; Student |
|
1 |
1 |
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Access; Username |
5 |
2 |
7 |
| |
Software; Calendar Server (SunOne); Access |
1 |
|
1 |
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Voice Mail; Resets/Reinitialize; Student |
1 |
|
1 |
| Central
Systems Access Count |
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41 |
18 |
59 |
| |
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| Central
Systems Software |
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Administrative Systems; DEV; ADVANCE Alumni/Development |
1 |
|
1 |
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Administrative Systems; FIS; General Accounting |
1 |
|
1 |
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Administrative Systems; Reporting; Cognos |
1 |
|
1 |
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Administrative Systems; SIS; SIS+ |
1 |
2 |
3 |
| |
Administrative Systems; Web; Web Forms |
19 |
1 |
20 |
| |
Documentation |
5 |
|
5 |
| |
EZFORMS; FAI (Request for Services) |
1 |
|
1 |
| |
EZFORMS; General |
1 |
|
1 |
| |
Peoplesoft; Financials |
6 |
|
6 |
| |
Software; Remedy; Bugs |
4 |
|
4 |
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Software; Remedy; Changes |
3 |
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3 |
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Voice Mail; General Questions |
5 |
|
5 |
| Central
Systems Software Count |
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48 |
3 |
51 |
| |
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| Connecting
to UD |
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Connection; Duplicate IP |
|
3 |
3 |
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Connection; Ethernet; Faculty/Staff |
11 |
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11 |
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Connection; Ethernet; Student; Troubleshoot |
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37 |
37 |
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Connection; ISP; Faculty/Staff |
4 |
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4 |
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Connection; ISP; Student |
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2 |
2 |
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Connection; PPP; Faculty/Staff |
11 |
4 |
15 |
| |
Connection; PPP; Student |
2 |
3 |
5 |
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Connection; Software; SSH |
|
1 |
1 |
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Connection; Wireless; Faculty/Staff |
1 |
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1 |
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Connection; Wireless; Student |
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6 |
6 |
| Connecting
to UD Count |
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29 |
56 |
85 |
| |
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| Desktop
Systems |
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Desktop Systems; Complaints; Faculty/Staff |
1 |
|
1 |
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Desktop Systems; Maintenance; Faculty/Staff |
1 |
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1 |
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Desktop Systems; Maintenance; Student |
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7 |
7 |
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Desktop Systems; Setup |
8 |
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8 |
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Desktop Systems; TSC; Pre-purchase |
2 |
3 |
5 |
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Desktop Systems; TSC; Software assistance |
2 |
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2 |
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Desktop Systems; Use; Faculty/Staff |
75 |
4 |
79 |
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Desktop Systems; Use; Students |
1 |
54 |
55 |
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LAN; Faculty/Staff |
1 |
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1 |
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Virus; General Questions |
2 |
3 |
5 |
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Virus; Has Virus (port not off); Faculty/Staff |
5 |
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5 |
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Virus; Has Virus (port not off); Student |
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20 |
20 |
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Virus; Needs Software |
2 |
2 |
4 |
| Desktop
Systems Count |
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100 |
93 |
193 |
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| E-mail |
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E-Mail; General; Forward command |
4 |
1 |
5 |
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E-Mail; General; INBOX recover |
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1 |
1 |
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E-Mail; General; INBOX too large |
1 |
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1 |
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E-Mail; General; Mail lists |
6 |
6 |
12 |
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E-Mail; General; Vacation message |
5 |
1 |
6 |
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E-Mail; MAC OS X; Faculty/Staff |
1 |
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1 |
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E-Mail; MAC OS X; Student |
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2 |
2 |
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E-Mail; Messenger; Address books |
1 |
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1 |
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E-Mail; Messenger; Delete messages |
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1 |
1 |
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E-Mail; Messenger; General (how to use) |
7 |
1 |
8 |
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E-Mail; Mirapoint; Faculty/Staff |
56 |
2 |
58 |
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E-Mail; Mirapoint; Student |
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13 |
13 |
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E-Mail; Mozilla; Faculty/Staff |
18 |
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18 |
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E-Mail; Other |
33 |
8 |
41 |
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E-Mail; Outlook Express; Faculty/Staff |
2 |
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2 |
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E-Mail; Outlook Express; Students |
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2 |
2 |
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E-Mail; Outlook; Faculty/Staff |
3 |
1 |
4 |
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E-Mail; Outlook; Student |
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1 |
1 |
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E-Mail; Pine; How To Use |
3 |
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3 |
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E-Mail; Spam filtering |
20 |
2 |
22 |
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E-Mail; Webmail |
11 |
4 |
15 |
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Newsgroups; Using |
1 |
|
1 |
| E-mail
Count |
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172 |
46 |
218 |
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| General
Information |
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Computing Sites |
2 |
1 |
3 |
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Other |
7 |
5 |
12 |
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Telephone; General; Information (x2000) |
|
1 |
1 |
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Telephone; General; Telephone Services |
2 |
2 |
4 |
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Telephone; General; Wrong number |
2 |
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2 |
| General
Information Count |
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13 |
9 |
22 |
| |
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| Learning
Systems |
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Instructional Technology; Classroom Setup |
1 |
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1 |
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Instructional Technology; Multimedia |
|
1 |
1 |
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Learning; User Services, self-paced mods |
1 |
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1 |
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Learning; WebCT; Other |
17 |
3 |
20 |
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Test Scoring, Freq. Scanning |
3 |
1 |
4 |
| Learning
Systems Count |
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22 |
5 |
27 |
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| Printing |
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Printing; Local; Faculty/Staff |
11 |
1 |
12 |
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Printing; Local; Student |
|
1 |
1 |
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Printing; RJE |
7 |
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7 |
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Printing; Unix; Color/Poster |
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1 |
1 |
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Printing; VendPrint |
1 |
1 |
2 |
| Printing
Count |
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19 |
4 |
23 |
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| Security |
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Security; Compromised |
10 |
157 |
167 |
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Security; Copyright |
3 |
15 |
18 |
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Security; Other |
2 |
6 |
8 |
| Security
Count |
|
15 |
178 |
193 |
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| Service Interruption |
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Service Interruption; Departmental Server |
1 |
|
1 |
| Service
Interruption Count |
|
1 |
|
1 |
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| Software |
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Software Distribution |
2 |
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2 |
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Software; Gradebook |
2 |
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2 |
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Software; Other |
3 |
1 |
4 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Other |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Powerpoint |
2 |
1 |
3 |
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Software; Programming Languages |
|
1 |
1 |
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Software; Spreadsheets; Excel |
1 |
|
1 |
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Software; Stat/Math Applications; Minitab |
1 |
|
1 |
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Software; UD Thesis; MS Word |
|
4 |
4 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
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2 |
2 |
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Software; Word Processing/Editors; MS Word |
8 |
1 |
9 |
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Software; Word Processing/Editors; Word Perfect |
1 |
|
1 |
| Software
Count |
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22 |
10 |
32 |
| |
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| TSC
Requests |
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TSC; Ethernet; New Setup |
1 |
|
1 |
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TSC; PPP; New Setup |
7 |
|
7 |
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TSC; PPP; Repair |
3 |
|
3 |
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TSC; Special Request |
8 |
3 |
11 |
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TSC; Troubleshoot; Boot Problems |
5 |
12 |
17 |
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TSC; Troubleshoot; Hardware |
2 |
4 |
6 |
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TSC; Troubleshoot; Operating System |
4 |
5 |
9 |
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TSC; Troubleshoot; Software |
5 |
1 |
6 |
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TSC; Troubleshoot; Spyware |
1 |
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1 |
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TSC; Virus Repair |
8 |
8 |
16 |
| TSC
Requests Count |
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44 |
33 |
77 |
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| Using
UNIX |
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File Management; Disk Quota |
3 |
2 |
5 |
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File Management; UNIX |
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2 |
2 |
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Using Unix; Command syntax |
|
1 |
1 |
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Using Unix; Other |
1 |
2 |
3 |
| Using
UNIX Count |
|
4 |
7 |
11 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
6 |
|
6 |
| |
Web (WWW); Web Pages; Faculty/Staff |
12 |
1 |
13 |
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Web (WWW); Web Pages; Student |
|
4 |
4 |
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Web (WWW); Web Proxy |
1 |
6 |
7 |
| Web
Count |
|
19 |
11 |
30 |
| |
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| Grand
Total |
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549 |
473 |
1022 |
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