| IT
Help Center - May 2004 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty/Staff and all other |
Students / Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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Access; Activate; MVS |
3 |
|
3 |
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Access; Activate; UNIX; Faculty/Staff |
3 |
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3 |
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Access; Activate; UNIX; Student |
|
1 |
1 |
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Access; CAS Authentication |
1 |
1 |
2 |
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Access; Change of Owner |
1 |
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1 |
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Access; Inactive users |
2 |
4 |
6 |
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Access; Out of funds |
1 |
1 |
2 |
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Access; Passwords; MVS |
7 |
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7 |
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Access; Passwords; Unix |
6 |
7 |
13 |
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Access; PINS; Faculty/Staff |
2 |
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2 |
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Access; Register username |
1 |
|
1 |
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Access; Username |
3 |
1 |
4 |
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Learning; WebCT; Login |
|
1 |
1 |
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Software; Remedy; Access |
2 |
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2 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
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2 |
| Central
Systems Access Count |
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34 |
16 |
50 |
| |
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| Central
Systems Software |
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Administrative Systems; FIS; Sponsored Programs |
1 |
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1 |
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Administrative Systems; SIS; SIS+ |
1 |
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1 |
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Administrative Systems; Web; Web Forms |
9 |
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9 |
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Documentation |
7 |
|
7 |
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EZFORMS; FAI (Request for Services) |
1 |
|
1 |
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EZFORMS; JVs |
1 |
|
1 |
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Peoplesoft Financials; Menu/Page/Data Access |
2 |
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2 |
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Peoplesoft Financials; Other |
2 |
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2 |
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Peoplesoft Financials; Using the System |
2 |
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2 |
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Software; Remedy; Changes |
1 |
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1 |
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Voice Mail; General Questions |
3 |
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3 |
| Central
Systems Software Count |
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30 |
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30 |
| |
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| General
Information |
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Computing Sites |
1 |
1 |
2 |
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Library |
1 |
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1 |
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Other |
19 |
10 |
29 |
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Telephone; General; Information (x2000) |
|
1 |
1 |
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Telephone; General; Telephone Services |
2 |
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2 |
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Telephone; General; TSC calls |
|
1 |
1 |
| General
Information Count |
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23 |
13 |
36 |
| |
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| Connecting
to UD |
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Connection; Duplicate IP |
1 |
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1 |
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Connection; Ethernet; Faculty/Staff |
21 |
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21 |
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Connection; Ethernet; Student; Troubleshoot |
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48 |
48 |
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Connection; PPP; Faculty/Staff |
15 |
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15 |
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Connection; PPP; Student |
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5 |
5 |
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Connection; Software; FTP |
1 |
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1 |
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Connection; Software; Other |
1 |
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1 |
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Connection; Software; SSH |
2 |
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2 |
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Connection; Wireless; Faculty/Staff |
1 |
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1 |
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Connection; Wireless; Student |
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1 |
1 |
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DCWO |
1 |
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1 |
| Connecting
to UD Count |
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43 |
54 |
97 |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
1 |
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1 |
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Desktop Systems; Maintenance; Student |
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3 |
3 |
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Desktop Systems; Setup |
13 |
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13 |
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Desktop Systems; Use; Faculty/Staff |
72 |
3 |
75 |
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Desktop Systems; Use; Students |
1 |
41 |
42 |
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LAN; Faculty/Staff |
2 |
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2 |
| Desktop
Systems Count |
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89 |
47 |
136 |
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| E-mail |
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E-Mail; General; Forward command |
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3 |
3 |
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E-Mail; General; INBOX corrupted |
3 |
1 |
4 |
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E-Mail; General; INBOX recover |
6 |
3 |
9 |
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E-Mail; General; INBOX too large |
2 |
2 |
4 |
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E-Mail; General; Mail lists |
6 |
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6 |
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E-Mail; General; Vacation message |
4 |
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4 |
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E-Mail; MAC OS X; Faculty/Staff |
5 |
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5 |
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E-Mail; MAC OS X; Student |
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2 |
2 |
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E-Mail; Messenger; Address books |
2 |
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2 |
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E-Mail; Messenger; Delete messages |
4 |
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4 |
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E-Mail; Messenger; General (how to use) |
19 |
1 |
20 |
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E-Mail; Messenger; Preferences |
6 |
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6 |
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E-Mail; Messenger; Subscribe to folders |
1 |
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1 |
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E-Mail; Other |
26 |
6 |
32 |
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E-Mail; Outlook Express; Faculty/Staff |
9 |
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9 |
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E-Mail; Outlook Express; Students |
1 |
8 |
9 |
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E-Mail; Outlook; Faculty/Staff |
9 |
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9 |
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E-Mail; Outlook; Student |
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1 |
1 |
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E-Mail; Pine; How To Use |
5 |
1 |
6 |
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E-Mail; Pine; Mail lock or corrupted inbox |
3 |
2 |
5 |
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E-Mail; Spam filtering |
6 |
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6 |
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E-Mail; Webmail |
13 |
5 |
18 |
| E-mail
Count |
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130 |
35 |
165 |
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| Using
UNIX |
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File Management; Disk Quota |
1 |
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1 |
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File Management; UNIX |
1 |
1 |
2 |
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Using Unix; Command syntax |
2 |
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2 |
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Using Unix; Other |
1 |
1 |
2 |
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Using Unix; Setup problems |
1 |
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1 |
| Using
UNIX Count |
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6 |
2 |
8 |
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| Learning
Systems |
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Learning; UDSerf |
1 |
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1 |
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Learning; WebCT; Other |
12 |
3 |
15 |
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Test Scoring, Freq. Scanning |
1 |
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1 |
| Learning
Systems Count |
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14 |
3 |
17 |
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| Printing |
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Printing; Local; Faculty/Staff |
17 |
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17 |
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Printing; Local; Student |
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2 |
2 |
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Printing; RJE |
3 |
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3 |
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Printing; Unix; Color/Poster |
1 |
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1 |
| Printing
Count |
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21 |
2 |
23 |
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| Security |
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Security; Copyright |
2 |
22 |
24 |
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Security; Hacking |
9 |
37 |
46 |
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Security; Other |
3 |
3 |
6 |
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Security; Spam; General |
5 |
1 |
6 |
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Security; Spam; Sending |
3 |
22 |
25 |
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Security; Virus; General Questions |
14 |
12 |
26 |
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Security; Virus; Has Virus; Faculty/Staff |
152 |
2 |
154 |
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Security; Virus; Has Virus; Student |
20 |
1397 |
1417 |
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Security; Virus; How to use software |
1 |
1 |
2 |
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Security; Virus; Needs software |
3 |
3 |
6 |
| Security
Count |
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212 |
1500 |
1712 |
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| Service
Interruption |
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Service Interruption; Central System Outage |
2 |
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2 |
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Service Interruption; Central System Problem |
2 |
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2 |
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Service Interruption; Departmental Server |
2 |
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2 |
| Service
Interruption Count |
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6 |
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6 |
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| Software |
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Software; Database; Access |
2 |
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2 |
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Software; Database; Other |
1 |
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1 |
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Software; Gradebook |
2 |
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2 |
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Software; Other |
2 |
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2 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
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1 |
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Software; Presentation/Desktop Publish.; Other |
1 |
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1 |
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Software; Presentation/Desktop Publish.; Powerpoint |
2 |
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2 |
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Software; Spreadsheets; Excel |
4 |
1 |
5 |
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Software; Stat/Math Applications; Mathematica |
4 |
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4 |
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Software; Stat/Math Applications; Other Stat/Math
Problems |
1 |
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1 |
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Software; Stat/Math Applications; SPSS |
2 |
1 |
3 |
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Software; UD Thesis; MS Word |
2 |
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2 |
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Software; Word Processing/Editors; MS Word |
6 |
3 |
9 |
| Software
Count |
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30 |
5 |
35 |
| |
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| TSC
Requests |
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TSC; Ethernet; Repair |
1 |
3 |
4 |
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TSC; PPP; New Setup |
5 |
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5 |
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TSC; PPP; Repair |
4 |
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4 |
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TSC; Special Request |
3 |
8 |
11 |
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TSC; Troubleshoot; Boot Problems |
3 |
16 |
19 |
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TSC; Troubleshoot; Hardware |
|
4 |
4 |
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TSC; Troubleshoot; Operating System |
3 |
19 |
22 |
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TSC; Troubleshoot; Software |
2 |
9 |
11 |
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TSC; Troubleshoot; Spyware |
1 |
8 |
9 |
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TSC; Virus Repair |
5 |
39 |
44 |
| TSC
Requests Count |
|
27 |
106 |
133 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
6 |
|
6 |
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Web (WWW); Browsers; Student |
|
2 |
2 |
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Web (WWW); Web Pages; Faculty/Staff |
9 |
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9 |
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Web (WWW); Web Pages; Student |
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1 |
1 |
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Web (WWW); Web Proxy |
4 |
5 |
9 |
| Web
Count |
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19 |
8 |
27 |
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| Grand
Total |
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684 |
1791 |
2475 |
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