| IT Help Center - May 2003 | ||||
| Student Problems | Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 3 | Security; Bandwidth | 25 | |
| Access; Passwords; MVS | 1 | Security; Copyright | 24 | |
| Access; Passwords; Unix | 4 | Connection; Ethernet; Student; Troubleshoot | 19 | |
| Access; PINS; Student | 8 | TSC; Troubleshoot; Boot Problems | 17 | |
| Administrative Systems; SIS; SIS+ | 1 | Security; Hacking | 16 | |
| Administrative Systems; Web; Portal | 1 | TSC; Virus Repair | 15 | |
| Computing Sites | 1 | TSC; Troubleshoot; Operating System | 14 | |
| Connection; Duplicate IP | 2 | Desktop Systems; Use; Students | 11 | |
| Connection; Ethernet; Student; Troubleshoot | 19 | Access; PINS; Student | 8 | |
| Connection; PPP; Student | 6 | TSC; Ethernet; Repair | 8 | |
| Connection; Software; FTP | 1 | TSC; Troubleshoot; Hardware | 6 | |
| DCWO | 1 | TSC; Special Request | 6 | |
| Desktop Systems; Maintenance; Student | 3 | Connection; PPP; Student | 6 | |
| Desktop Systems; Setup | 1 | Using Unix; Command syntax | 5 | |
| Desktop Systems; Use; Students | 11 | TSC; Troubleshoot; Software | 5 | |
| E-Mail; General; Forward command | 4 | Security; Other | 5 | |
| E-Mail; General; INBOX too large | 2 | E-Mail; Outlook Express; Students | 5 | |
| E-Mail; Messenger; Address books | 1 | Access; Passwords; Unix | 4 | |
| E-Mail; Messenger; Delete messages | 1 | E-Mail; General; Forward command | 4 | |
| E-Mail; Other | 3 | Learning; WebCT; Login | 4 | |
| E-Mail; Outlook Express; Faculty/Staff | 1 | Web (WWW); Web Pages; Student | 3 | |
| E-Mail; Outlook Express; Students | 5 | Desktop Systems; Maintenance; Student | 3 | |
| E-Mail; Pine; How To Use | 1 | Access; Activate; UNIX; Student | 3 | |
| File Management; Disk Quota | 1 | Printing; Local; Student | 3 | |
| HR; Other | 1 | Other | 3 | |
| Learning; WebCT; Login | 4 | E-Mail; Other | 3 | |
| Learning; WebCT; Other | 2 | Web (WWW); Web Proxy | 2 | |
| Other | 3 | Learning; WebCT; Other | 2 | |
| Printing; Local; Student | 3 | Connection; Duplicate IP | 2 | |
| Security; Bandwidth | 25 | TSC; PPP; Repair | 2 | |
| Security; Copyright | 24 | E-Mail; General; INBOX too large | 2 | |
| Security; Hacking | 16 | Security; Virus; Has Virus; Student | 2 | |
| Security; Other | 5 | Security; Spam | 2 | |
| Security; Spam | 2 | HR; Other | 1 | |
| Security; Virus; Has Virus; Student | 2 | E-Mail; Messenger; Delete messages | 1 | |
| Software; Database; Other | 1 | Administrative Systems; SIS; SIS+ | 1 | |
| Software; UD Thesis; MS Word | 1 | Software; Database; Other | 1 | |
| Software; Word Processing/Editors; MS Word | 1 | Software; UD Thesis; MS Word | 1 | |
| Telephone; General; Telephone Services | 1 | Software; Word Processing/Editors; MS Word | 1 | |
| TSC; Ethernet; New Setup | 1 | Telephone; General; Telephone Services | 1 | |
| TSC; Ethernet; Repair | 8 | TSC; Ethernet; New Setup | 1 | |
| TSC; PPP; Repair | 2 | Access; Passwords; MVS | 1 | |
| TSC; Special Request | 6 | E-Mail; Pine; How To Use | 1 | |
| TSC; Troubleshoot; Boot Problems | 17 | DCWO | 1 | |
| TSC; Troubleshoot; Hardware | 6 | E-Mail; Messenger; Address books | 1 | |
| TSC; Troubleshoot; Operating System | 14 | Connection; Software; FTP | 1 | |
| TSC; Troubleshoot; Software | 5 | Computing Sites | 1 | |
| TSC; Virus Repair | 15 | File Management; Disk Quota | 1 | |
| Using Unix; Command syntax | 5 | Administrative Systems; Web; Portal | 1 | |
| Using Unix; Other | 1 | Desktop Systems; Setup | 1 | |
| Using Unix; Setup problems | 1 | Using Unix; Other | 1 | |
| Voice Mail; General Questions | 1 | Using Unix; Setup problems | 1 | |
| Web (WWW); Browsers; Student | 1 | Voice Mail; General Questions | 1 | |
| Web (WWW); Web Pages; Student | 3 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Proxy | 2 | E-Mail; Outlook Express; Faculty/Staff | 1 | |
| Grand Total | 261 | Grand Total | 261 |