| IT Help Center - May 2003 | ||||
| Faculty / Staff Problems | Faculty / Staff Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Faculty/Staff | 7 | Desktop Systems; Use; Faculty/Staff | 71 | |
| Access; Activate; UNIX; Student | 1 | Security; Bandwidth | 23 | |
| Access; Inactive users | 2 | Desktop Systems; Setup | 22 | |
| Access; Passwords; MVS | 7 | Security; Hacking | 21 | |
| Access; Passwords; Unix | 5 | Web (WWW); Web Pages; Faculty/Staff | 20 | |
| Access; PINS; Faculty/Staff | 2 | Printing; RJE | 18 | |
| Access; PINS; Student | 1 | Printing; Local; Faculty/Staff | 18 | |
| Access; Username | 2 | E-Mail; Messenger; General (how to use) | 17 | |
| Administrative Systems; FIS; Budget Control | 2 | E-Mail; Other | 14 | |
| Administrative Systems; Payroll/Personnel; Benefits Wellness | 1 | Software; Word Processing/Editors; MS Word | 11 | |
| Administrative Systems; Payroll/Personnel; Budget Turnaround | 1 | Web (WWW); Browsers; Faculty/Staff | 10 | |
| Administrative Systems; Reporting; Supernatural | 2 | Connection; PPP; Faculty/Staff | 10 | |
| Administrative Systems; SIS; SIS+ | 1 | Connection; Ethernet; Faculty/Staff | 10 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | E-Mail; General; Mail lists | 8 | |
| Connection; Ethernet; Faculty/Staff | 10 | Voice Mail; General Questions | 7 | |
| Connection; Ethernet; Student; Troubleshoot | 5 | Service Interruption; Central System Problem | 7 | |
| Connection; ISP; Faculty/Staff | 2 | Access; Passwords; MVS | 7 | |
| Connection; PPP; Faculty/Staff | 10 | E-Mail; Pine; How To Use | 7 | |
| Connection; Software; FTP | 2 | Access; Activate; UNIX; Faculty/Staff | 7 | |
| Connection; Software; Telnet | 2 | Using Unix; Setup problems | 6 | |
| Connection; Software; WSFTP | 2 | Documentation | 6 | |
| Connection; Wireless; Faculty/Staff | 1 | Access; Passwords; Unix | 5 | |
| Desktop Systems; Maintenance; Faculty/Staff | 5 | TSC; PPP; New Setup | 5 | |
| Desktop Systems; Setup | 22 | Desktop Systems; Maintenance; Faculty/Staff | 5 | |
| Desktop Systems; Use; Faculty/Staff | 71 | Service Interruption; Departmental Server | 5 | |
| Desktop Systems; Use; Students | 2 | Connection; Ethernet; Student; Troubleshoot | 5 | |
| Documentation | 6 | Security; Virus; Has Virus; Faculty/Staff | 5 | |
| E-Mail; General; Forward command | 1 | Other | 5 | |
| E-Mail; General; INBOX too large | 3 | E-Mail; Outlook; Faculty/Staff | 5 | |
| E-Mail; General; Mail lists | 8 | TSC; PPP; Repair | 4 | |
| E-Mail; General; Vacation message | 3 | Telephone; General; Telephone Services | 4 | |
| E-Mail; Messenger; Address books | 1 | Software; Spreadsheets; Excel | 4 | |
| E-Mail; Messenger; Delete messages | 4 | File Management; UNIX | 4 | |
| E-Mail; Messenger; General (how to use) | 17 | E-Mail; Messenger; Delete messages | 4 | |
| E-Mail; Messenger; Preferences | 3 | File Management; Disk Quota | 4 | |
| E-Mail; Other | 14 | E-Mail; Outlook Express; Faculty/Staff | 4 | |
| E-Mail; Outlook Express; Faculty/Staff | 4 | Using Unix; Command syntax | 3 | |
| E-Mail; Outlook; Faculty/Staff | 5 | TSC; Special Request | 3 | |
| E-Mail; Pine; How To Use | 7 | E-Mail; General; INBOX too large | 3 | |
| EZFORMS; FAI (Request for Services) | 1 | TSC; Ethernet; New Setup | 3 | |
| EZFORMS; Purchase Requisition | 1 | E-Mail; General; Vacation message | 3 | |
| EZFORMS; Sabbatical Leave Request | 1 | Software; Remedy; Access | 3 | |
| EZFORMS; Student/Fac/Staff Billing | 1 | Software; Database; Other | 3 | |
| File Management; Disk Quota | 4 | Security; Virus; Needs software | 3 | |
| File Management; UNIX | 4 | E-Mail; Messenger; Preferences | 3 | |
| HR; Other | 1 | Security; Copyright | 3 | |
| LAN; Faculty/Staff | 2 | Learning; WebCT; Other | 3 | |
| Learning; WebCT; Other | 3 | Connection; Software; Telnet | 2 | |
| Other | 5 | LAN; Faculty/Staff | 2 | |
| Printing; Local; Faculty/Staff | 18 | Administrative Systems; FIS; Budget Control | 2 | |
| Printing; Local; Student | 1 | TSC; Troubleshoot; Software | 2 | |
| Printing; RJE | 18 | Administrative Systems; Reporting; Supernatural | 2 | |
| Printing; Unix; Queue | 1 | Access; PINS; Faculty/Staff | 2 | |
| Security; Bandwidth | 23 | Access; Inactive users | 2 | |
| Security; Copyright | 3 | Software; Word Processing/Editors; Word Perfect | 2 | |
| Security; Hacking | 21 | Software; Programming Languages | 2 | |
| Security; Other | 2 | Connection; ISP; Faculty/Staff | 2 | |
| Security; Spam | 1 | Security; Other | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 5 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Security; Virus; How to use software | 1 | Connection; Software; WSFTP | 2 | |
| Security; Virus; Needs software | 3 | Software Distribution | 2 | |
| Service Interruption; Central System Outage | 1 | Access; Username | 2 | |
| Service Interruption; Central System Problem | 7 | Connection; Software; FTP | 2 | |
| Service Interruption; Departmental Server | 5 | Desktop Systems; Use; Students | 2 | |
| Software Distribution | 2 | Web (WWW); Web Proxy | 1 | |
| Software; Database; Other | 3 | Service Interruption; Central System Outage | 1 | |
| Software; Presentation/Desktop Publish.; Other | 2 | EZFORMS; Student/Fac/Staff Billing | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | Security; Virus; How to use software | 1 | |
| Software; Programming Languages | 2 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| Software; Remedy; Access | 3 | Security; Spam | 1 | |
| Software; Spreadsheets; Excel | 4 | EZFORMS; Sabbatical Leave Request | 1 | |
| Software; Stat/Math Applications; SPSS | 1 | E-Mail; Messenger; Address books | 1 | |
| Software; Word Processing/Editors; MS Word | 11 | Software; Stat/Math Applications; SPSS | 1 | |
| Software; Word Processing/Editors; Other | 1 | Administrative Systems; Payroll/Personnel; Benefits Wellness | 1 | |
| Software; Word Processing/Editors; Word Perfect | 2 | Software; Word Processing/Editors; Other | 1 | |
| Telephone; General; Telephone Services | 4 | HR; Other | 1 | |
| Telephone; General; TSC calls | 1 | EZFORMS; Purchase Requisition | 1 | |
| TSC; Ethernet; New Setup | 3 | Telephone; General; TSC calls | 1 | |
| TSC; PPP; New Setup | 5 | EZFORMS; FAI (Request for Services) | 1 | |
| TSC; PPP; Repair | 4 | Access; Activate; UNIX; Student | 1 | |
| TSC; Special Request | 3 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| TSC; Troubleshoot; Hardware | 1 | Printing; Unix; Queue | 1 | |
| TSC; Troubleshoot; Operating System | 1 | TSC; Troubleshoot; Hardware | 1 | |
| TSC; Troubleshoot; Software | 2 | TSC; Troubleshoot; Operating System | 1 | |
| TSC; Virus Repair | 1 | Printing; Local; Student | 1 | |
| Using Unix; Command syntax | 3 | TSC; Virus Repair | 1 | |
| Using Unix; Other | 1 | Access; PINS; Student | 1 | |
| Using Unix; Setup problems | 6 | Using Unix; Other | 1 | |
| Voice Mail; General Questions | 7 | E-Mail; General; Forward command | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | Administrative Systems; SIS; SIS+ | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 10 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 20 | Administrative Systems; Payroll/Personnel; Budget Turnaround | 1 | |
| Web (WWW); Web Proxy | 1 | Connection; Wireless; Faculty/Staff | 1 | |
| Grand Total | 484 | Grand Total | 484 |