| IT Help Center - May 2003 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Faculty/Staff | 7 | Desktop Systems; Use; Faculty/Staff | 73 | |
| Access; Activate; UNIX; Student | 4 | Security; Bandwidth | 48 | |
| Access; Inactive users | 2 | Security; Hacking | 38 | |
| Access; Passwords; MVS | 8 | Security; Copyright | 27 | |
| Access; Passwords; Unix | 10 | E-Mail; Other | 24 | |
| Access; PINS; Faculty/Staff | 2 | Connection; Ethernet; Student; Troubleshoot | 24 | |
| Access; PINS; Student | 11 | Desktop Systems; Setup | 23 | |
| Access; Username | 2 | Web (WWW); Web Pages; Faculty/Staff | 21 | |
| Administrative Systems; FIS; Budget Control | 2 | Printing; Local; Faculty/Staff | 19 | |
| Administrative Systems; Payroll/Personnel; Benefits Wellness | 1 | E-Mail; Messenger; General (how to use) | 19 | |
| Administrative Systems; Payroll/Personnel; Budget Turnaround | 1 | Printing; RJE | 18 | |
| Administrative Systems; Reporting; Supernatural | 2 | TSC; Troubleshoot; Boot Problems | 17 | |
| Administrative Systems; SIS; SIS+ | 2 | TSC; Virus Repair | 16 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | Connection; PPP; Faculty/Staff | 16 | |
| Administrative Systems; Web; Portal | 1 | TSC; Troubleshoot; Operating System | 15 | |
| Computing Sites | 2 | Desktop Systems; Use; Students | 13 | |
| Connection; Duplicate IP | 2 | Software; Word Processing/Editors; MS Word | 12 | |
| Connection; Ethernet; Faculty/Staff | 10 | Other | 11 | |
| Connection; Ethernet; Student; Troubleshoot | 24 | Access; PINS; Student | 11 | |
| Connection; ISP; Faculty/Staff | 2 | Web (WWW); Browsers; Faculty/Staff | 10 | |
| Connection; PPP; Faculty/Staff | 16 | Using Unix; Setup problems | 10 | |
| Connection; PPP; Student | 7 | Connection; Ethernet; Faculty/Staff | 10 | |
| Connection; Software; FTP | 3 | E-Mail; Pine; How To Use | 10 | |
| Connection; Software; Telnet | 3 | Access; Passwords; Unix | 10 | |
| Connection; Software; WSFTP | 2 | TSC; Special Request | 9 | |
| Connection; Wireless; Faculty/Staff | 1 | TSC; Ethernet; Repair | 9 | |
| DCWO | 1 | Voice Mail; General Questions | 8 | |
| Desktop Systems; Maintenance; Faculty/Staff | 5 | Using Unix; Command syntax | 8 | |
| Desktop Systems; Maintenance; Student | 3 | Access; Passwords; MVS | 8 | |
| Desktop Systems; Setup | 23 | E-Mail; General; Mail lists | 8 | |
| Desktop Systems; TSC; Pre-purchase | 3 | TSC; Troubleshoot; Software | 7 | |
| Desktop Systems; Use; Faculty/Staff | 73 | TSC; Troubleshoot; Hardware | 7 | |
| Desktop Systems; Use; Students | 13 | Access; Activate; UNIX; Faculty/Staff | 7 | |
| Documentation | 6 | Service Interruption; Central System Problem | 7 | |
| E-Mail; General; Forward command | 5 | Security; Other | 7 | |
| E-Mail; General; INBOX too large | 5 | Connection; PPP; Student | 7 | |
| E-Mail; General; Mail lists | 8 | E-Mail; Outlook Express; Faculty/Staff | 7 | |
| E-Mail; General; Vacation message | 3 | TSC; PPP; Repair | 6 | |
| E-Mail; MAC OS X; Faculty/Staff | 1 | TSC; PPP; New Setup | 6 | |
| E-Mail; Messenger; Address books | 2 | Documentation | 6 | |
| E-Mail; Messenger; Delete messages | 5 | File Management; Disk Quota | 6 | |
| E-Mail; Messenger; General (how to use) | 19 | Desktop Systems; Maintenance; Faculty/Staff | 5 | |
| E-Mail; Messenger; Preferences | 3 | Telephone; General; Telephone Services | 5 | |
| E-Mail; Other | 24 | Service Interruption; Departmental Server | 5 | |
| E-Mail; Outlook Express; Faculty/Staff | 7 | Security; Virus; Has Virus; Faculty/Staff | 5 | |
| E-Mail; Outlook Express; Students | 5 | E-Mail; General; Forward command | 5 | |
| E-Mail; Outlook; Faculty/Staff | 5 | E-Mail; Outlook Express; Students | 5 | |
| E-Mail; Pine; How To Use | 10 | E-Mail; Outlook; Faculty/Staff | 5 | |
| EZFORMS; FAI (Request for Services) | 1 | E-Mail; General; INBOX too large | 5 | |
| EZFORMS; General | 2 | Learning; WebCT; Other | 5 | |
| EZFORMS; Purchase Requisition | 1 | E-Mail; Messenger; Delete messages | 5 | |
| EZFORMS; Sabbatical Leave Request | 1 | Web (WWW); Web Proxy | 4 | |
| EZFORMS; Student/Fac/Staff Billing | 1 | TSC; Ethernet; New Setup | 4 | |
| File Management; Disk Quota | 6 | Software; Spreadsheets; Excel | 4 | |
| File Management; UNIX | 4 | Software; Database; Other | 4 | |
| HR; Other | 2 | File Management; UNIX | 4 | |
| LAN; Faculty/Staff | 2 | Access; Activate; UNIX; Student | 4 | |
| Learning; WebCT; Login | 4 | Printing; Local; Student | 4 | |
| Learning; WebCT; Other | 5 | Learning; WebCT; Login | 4 | |
| Other | 11 | Web (WWW); Web Pages; Student | 3 | |
| Printing; Local; Faculty/Staff | 19 | Desktop Systems; TSC; Pre-purchase | 3 | |
| Printing; Local; Student | 4 | E-Mail; General; Vacation message | 3 | |
| Printing; RJE | 18 | E-Mail; Messenger; Preferences | 3 | |
| Printing; Unix; Queue | 1 | Software; Remedy; Access | 3 | |
| Security; Bandwidth | 48 | Connection; Software; Telnet | 3 | |
| Security; Copyright | 27 | Security; Virus; Needs software | 3 | |
| Security; Hacking | 38 | Desktop Systems; Maintenance; Student | 3 | |
| Security; Other | 7 | Security; Spam | 3 | |
| Security; Spam | 3 | Connection; Software; FTP | 3 | |
| Security; Virus; Has Virus; Faculty/Staff | 5 | Access; Username | 2 | |
| Security; Virus; Has Virus; Student | 2 | Access; PINS; Faculty/Staff | 2 | |
| Security; Virus; How to use software | 1 | Security; Virus; Has Virus; Student | 2 | |
| Security; Virus; Needs software | 3 | Web (WWW); Browsers; Student | 2 | |
| Service Interruption; Central System Outage | 1 | Access; Inactive users | 2 | |
| Service Interruption; Central System Problem | 7 | Connection; ISP; Faculty/Staff | 2 | |
| Service Interruption; Departmental Server | 5 | E-Mail; Messenger; Address books | 2 | |
| Software Distribution | 2 | LAN; Faculty/Staff | 2 | |
| Software; Database; Other | 4 | Software Distribution | 2 | |
| Software; Presentation/Desktop Publish.; Other | 2 | HR; Other | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Software; Programming Languages | 2 | Using Unix; Other | 2 | |
| Software; Remedy; Access | 3 | Software; Programming Languages | 2 | |
| Software; Spreadsheets; Excel | 4 | Administrative Systems; SIS; SIS+ | 2 | |
| Software; Stat/Math Applications; SPSS | 1 | Administrative Systems; FIS; Budget Control | 2 | |
| Software; UD Thesis; MS Word | 1 | Computing Sites | 2 | |
| Software; Word Processing/Editors; MS Word | 12 | Administrative Systems; Reporting; Supernatural | 2 | |
| Software; Word Processing/Editors; Other | 1 | Connection; Duplicate IP | 2 | |
| Software; Word Processing/Editors; Word Perfect | 2 | Connection; Software; WSFTP | 2 | |
| Telephone; General; Telephone Services | 5 | Software; Word Processing/Editors; Word Perfect | 2 | |
| Telephone; General; TSC calls | 1 | EZFORMS; General | 2 | |
| Telephone; General; Wrong number | 1 | EZFORMS; Sabbatical Leave Request | 1 | |
| TSC; Ethernet; New Setup | 4 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; Repair | 9 | EZFORMS; Student/Fac/Staff Billing | 1 | |
| TSC; PPP; New Setup | 6 | Connection; Wireless; Faculty/Staff | 1 | |
| TSC; PPP; Repair | 6 | E-Mail; MAC OS X; Faculty/Staff | 1 | |
| TSC; Special Request | 9 | Telephone; General; TSC calls | 1 | |
| TSC; Troubleshoot; Boot Problems | 17 | Administrative Systems; Payroll/Personnel; Budget Turnaround | 1 | |
| TSC; Troubleshoot; Hardware | 7 | Software; Word Processing/Editors; Other | 1 | |
| TSC; Troubleshoot; Operating System | 15 | Software; UD Thesis; MS Word | 1 | |
| TSC; Troubleshoot; Software | 7 | Administrative Systems; Web; Portal | 1 | |
| TSC; Virus Repair | 16 | Software; Stat/Math Applications; SPSS | 1 | |
| Using Unix; Command syntax | 8 | EZFORMS; Purchase Requisition | 1 | |
| Using Unix; Other | 2 | Administrative Systems; Payroll/Personnel; Benefits Wellness | 1 | |
| Using Unix; Setup problems | 10 | Printing; Unix; Queue | 1 | |
| Voice Mail; General Questions | 8 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | DCWO | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 10 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Student | 2 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 21 | Service Interruption; Central System Outage | 1 | |
| Web (WWW); Web Pages; Student | 3 | Security; Virus; How to use software | 1 | |
| Web (WWW); Web Proxy | 4 | EZFORMS; FAI (Request for Services) | 1 | |
| Grand Total | 793 | Grand Total | 793 | |