| IT
Help Center - March 2007 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty - Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
|
|
| |
Access; Activate; UNIX; Faculty/Staff |
10 |
|
10 |
| |
Access; Activate; UNIX; Student |
4 |
10 |
14 |
| |
Access; CAS Authentication |
4 |
1 |
5 |
| |
Access; Inactive users |
5 |
16 |
21 |
| |
Access; Out of funds |
|
2 |
2 |
| |
Access; Passwords; MVS |
4 |
|
4 |
| |
Access; Passwords; Unix |
18 |
21 |
39 |
| |
Access; PINS; Faculty/Staff |
5 |
|
5 |
| |
Access; PINS; Student |
1 |
1 |
2 |
| |
Access; Username |
5 |
3 |
8 |
| |
Learning; MyCourses; Login |
|
1 |
1 |
| |
Software; Calendar Server (SunOne); Access |
1 |
|
1 |
| |
Software; Remedy; Access |
4 |
|
4 |
| |
Voice Mail; Resets/Reinitialize; Faculty/Staff |
4 |
|
4 |
| Central
Systems Access Count |
|
65 |
55 |
120 |
| |
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| Central
Systems Software |
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| |
Administrative Systems; DEV; ADVANCE Alumni/Development |
1 |
|
1 |
| |
Administrative Systems; FIS; General Accounting |
1 |
|
1 |
| |
Administrative Systems; Reporting; Data Warehousing |
2 |
|
2 |
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Administrative Systems; Web; Web Forms |
20 |
4 |
24 |
| |
Documentation |
2 |
|
2 |
| |
Peoplesoft; Financials |
9 |
|
9 |
| |
Peoplesoft; HR |
3 |
|
3 |
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Peoplesoft; SIS |
10 |
7 |
17 |
| |
Software; Remedy; Bugs |
1 |
|
1 |
| |
Voice Mail; General Questions |
|
1 |
1 |
| Central
Systems Software Count |
|
49 |
12 |
61 |
| |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
12 |
1 |
13 |
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Connection; Ethernet; Student; Troubleshoot |
|
39 |
39 |
| |
Connection; IP; Duplicate |
1 |
|
1 |
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Connection; IP; Release/Renew |
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2 |
2 |
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Connection; IP; Troubleshoot |
4 |
8 |
12 |
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Connection; ISP; Faculty/Staff |
3 |
|
3 |
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Connection; PPP; Faculty/Staff |
7 |
1 |
8 |
| |
Connection; PPP; Student |
1 |
|
1 |
| |
Connection; Software; Other |
5 |
|
5 |
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Connection; Software; SSH |
7 |
2 |
9 |
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Connection; Software; Telnet |
2 |
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2 |
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Connection; VPN |
1 |
|
1 |
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Connection; Wireless; Faculty/Staff |
6 |
|
6 |
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Connection; Wireless; Student |
1 |
11 |
12 |
| Connecting
to UD Count |
|
50 |
64 |
114 |
| |
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| Desktop
Systems |
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Departmental Servers |
3 |
1 |
4 |
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Desktop Systems; Maintenance; Faculty/Staff |
1 |
2 |
3 |
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Desktop Systems; Maintenance; Student |
|
5 |
5 |
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Desktop Systems; Setup |
4 |
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4 |
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Desktop Systems; TSC; Pre-purchase |
1 |
|
1 |
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Desktop Systems; TSC; Software assistance |
2 |
|
2 |
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Desktop Systems; Use; Faculty/Staff |
51 |
2 |
53 |
| |
Desktop Systems; Use; Students |
1 |
33 |
34 |
| |
LAN; Faculty/Staff |
1 |
|
1 |
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Virus; General Questions |
8 |
|
8 |
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Virus; Has Virus (port not off); Faculty/Staff |
2 |
|
2 |
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Virus; Has Virus (port not off); Student |
|
10 |
10 |
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Virus; Needs Software |
4 |
5 |
9 |
| Desktop
Systems Count |
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78 |
58 |
136 |
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| E-mail |
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E-Mail; General; Forward command |
2 |
2 |
4 |
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E-Mail; General; INBOX too large |
1 |
1 |
2 |
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E-Mail; General; Mail lists |
10 |
3 |
13 |
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E-Mail; General; Vacation message |
2 |
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2 |
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E-Mail; MAC OS X; Faculty/Staff |
2 |
|
2 |
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E-Mail; Mirapoint; Faculty/Staff |
10 |
|
10 |
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E-Mail; Mirapoint; Student |
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12 |
12 |
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E-Mail; Mozilla; Faculty/Staff |
9 |
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9 |
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E-Mail; Mozilla; Student |
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2 |
2 |
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E-Mail; Other |
25 |
6 |
31 |
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E-Mail; Outlook Express; Faculty/Staff |
1 |
|
1 |
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E-Mail; Outlook Express; Students |
1 |
|
1 |
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E-Mail; Outlook; Faculty/Staff |
9 |
|
9 |
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E-Mail; Outlook; Student |
1 |
1 |
2 |
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E-Mail; Spam filtering |
16 |
5 |
21 |
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E-Mail; Webmail |
14 |
6 |
20 |
| E-mail
Count |
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103 |
38 |
141 |
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| General
Information |
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Computing Sites |
1 |
1 |
2 |
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Library |
1 |
|
1 |
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Other |
31 |
5 |
36 |
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Telephone; General; Information (x2000) |
5 |
|
5 |
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Telephone; General; Telephone Services |
5 |
|
5 |
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Telephone; General; Wrong number |
1 |
|
1 |
| General
Information Count |
|
44 |
6 |
50 |
| |
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| Learning
Systems |
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Instructional Technology; Multimedia |
|
1 |
1 |
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Learning; Clickers |
|
2 |
2 |
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Learning; MyCourses; Other |
17 |
8 |
25 |
| |
Learning; User Services, self-paced mods |
1 |
|
1 |
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Test Scoring, Freq. Scanning |
3 |
1 |
4 |
| Learning
Systems Count |
|
21 |
12 |
33 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
9 |
|
9 |
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Printing; Local; Student |
1 |
3 |
4 |
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Printing; RJE |
1 |
|
1 |
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Printing; VendPrint |
1 |
1 |
2 |
| Printing
Count |
|
12 |
4 |
16 |
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| Security |
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Security; Compromised |
7 |
14 |
21 |
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Security; Copyright |
3 |
32 |
35 |
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Security; Other |
4 |
6 |
10 |
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Security; Rogue DHCP |
5 |
3 |
8 |
| Security
Count |
|
19 |
55 |
74 |
| |
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| Service
Interruption |
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Service Interruption; Central System Outage |
1 |
|
1 |
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Service Interruption; Central System Problem |
5 |
|
5 |
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Service Interruption; Departmental Server |
2 |
1 |
3 |
| Service
Interruption Count |
|
8 |
1 |
9 |
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| Software |
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Software; Calendar Server (SunOne); Usage |
2 |
|
2 |
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Software; Database; Access |
|
1 |
1 |
| |
Software; Other |
7 |
1 |
8 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Other |
1 |
|
1 |
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Software; Spreadsheets; Excel |
5 |
|
5 |
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Software; Stat/Math Applications; Maple |
1 |
|
1 |
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Software; Stat/Math Applications; Matlab |
1 |
|
1 |
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Software; Stat/Math Applications; S+ |
1 |
|
1 |
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Software; UD Thesis; MS Word |
1 |
4 |
5 |
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Software; Word Processing/Editors; MS Word |
6 |
1 |
7 |
| Software
Count |
|
26 |
7 |
33 |
| |
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| TSC
Requests |
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TSC; Ethernet; New Setup |
1 |
|
1 |
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TSC; Phone Message; Prepurchase |
1 |
|
1 |
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TSC; PPP; New Setup |
2 |
|
2 |
| |
TSC; Special Request |
11 |
12 |
23 |
| |
TSC; Troubleshoot; Boot Problems |
4 |
11 |
15 |
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TSC; Troubleshoot; Hardware |
1 |
3 |
4 |
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TSC; Troubleshoot; Operating System |
3 |
5 |
8 |
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TSC; Troubleshoot; Software |
4 |
5 |
9 |
| |
TSC; Troubleshoot; Spyware |
5 |
1 |
6 |
| |
TSC; Virus Repair |
1 |
2 |
3 |
| TSC
Requests Count |
|
33 |
39 |
72 |
| |
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| Using
UNIX |
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File Management; Disk Quota |
1 |
3 |
4 |
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Using Unix; Command syntax |
1 |
1 |
2 |
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Using Unix; Other |
1 |
2 |
3 |
| Using
UNIX Count |
|
3 |
6 |
9 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
3 |
|
3 |
| |
Web (WWW); Web Pages; Faculty/Staff |
12 |
|
12 |
| |
Web (WWW); Web Pages; Student |
2 |
3 |
5 |
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Web (WWW); Web Proxy |
1 |
6 |
7 |
| Web
Count |
|
18 |
9 |
27 |
| |
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| Grand
Total |
|
529 |
366 |
895 |
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