| IT Help Center - March 2006 |
|
|
|
| All Reported Problems |
|
|
|
|
| |
|
|
|
|
| Count of Ticket# |
|
Classification2 |
Classification |
|
| |
|
Faculty-Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
|
|
|
| Central
Systems Access |
|
|
|
|
| |
Access; Activate; UNIX; Faculty/Staff |
3 |
|
3 |
| |
Access; Activate; UNIX; Student |
|
4 |
4 |
| |
Access; CAS Authentication |
3 |
|
3 |
| |
Access; Change of Owner |
2 |
1 |
3 |
| |
Access; Inactive users |
8 |
30 |
38 |
| |
Access; Out of funds |
1 |
1 |
2 |
| |
Access; Passwords; MVS |
13 |
|
13 |
| |
Access; Passwords; Other |
1 |
|
1 |
| |
Access; Passwords; Unix |
16 |
4 |
20 |
| |
Access; PINS; Faculty/Staff |
2 |
|
2 |
| |
Access; PINS; Student |
|
3 |
3 |
| |
Access; Username |
5 |
7 |
12 |
| |
Learning; MyCourses; Login |
1 |
6 |
7 |
| |
Software; Remedy; Access |
1 |
|
1 |
| |
Voice Mail; Resets/Reinitialize; Faculty/Staff |
3 |
|
3 |
| |
Voice Mail; Resets/Reinitialize; Student |
1 |
|
1 |
| Central
Systems Access Count |
60 |
56 |
116 |
| |
|
|
|
|
| Central
Systems Software |
|
|
|
|
| |
Administrative Systems; DEV; ADVANCE Alumni/Development |
2 |
|
2 |
| |
Administrative Systems; Reporting; Supernatural |
1 |
|
1 |
| |
Administrative Systems; SIS; Admissions (200-299) |
|
1 |
1 |
| |
Administrative Systems; Web; Web Forms |
22 |
|
22 |
| |
EZFORMS |
1 |
|
1 |
| |
Peoplesoft; Financials |
2 |
|
2 |
| |
Peoplesoft; SIS |
2 |
|
2 |
| |
Voice Mail; General Questions |
7 |
|
7 |
| Central
Systems Software Count |
37 |
1 |
38 |
| |
|
|
|
|
| Connecting
to UD |
|
|
|
|
| |
Connection; Ethernet; Faculty/Staff |
15 |
1 |
16 |
| |
Connection; Ethernet; Student; Troubleshoot |
|
29 |
29 |
| |
Connection; ISP; Faculty/Staff |
2 |
|
2 |
| |
Connection; ISP; Student |
|
3 |
3 |
| |
Connection; PPP; Faculty/Staff |
15 |
|
15 |
| |
Connection; PPP; Student |
|
4 |
4 |
| |
Connection; Software; FTP |
|
1 |
1 |
| |
Connection; Software; Other |
2 |
|
2 |
| |
Connection; Software; SSH |
|
1 |
1 |
| |
Connection; Software; Telnet |
1 |
|
1 |
| |
Connection; Software; WSFTP |
1 |
|
1 |
| |
Connection; VPN |
2 |
2 |
4 |
| |
Connection; Wireless; Faculty/Staff |
6 |
2 |
8 |
| |
Connection; Wireless; Student |
1 |
15 |
16 |
| |
DCWO |
|
1 |
1 |
| Connecting
to UD Count |
|
45 |
59 |
104 |
| |
|
|
|
|
| Desktop
Systems |
|
|
|
|
| |
Desktop Systems; Complaints; Student |
|
2 |
2 |
| |
Desktop Systems; Maintenance; Faculty/Staff |
1 |
|
1 |
| |
Desktop Systems; Maintenance; Student |
1 |
1 |
2 |
| |
Desktop Systems; Setup |
5 |
|
5 |
| |
Desktop Systems; Use; Faculty/Staff |
66 |
6 |
72 |
| |
Desktop Systems; Use; Students |
1 |
32 |
33 |
| |
LAN; Faculty/Staff |
1 |
|
1 |
| |
Security; PNPI |
2 |
|
2 |
| |
Virus; General Questions |
4 |
2 |
6 |
| |
Virus; Has Virus (port not off); Faculty/Staff |
3 |
|
3 |
| |
Virus; Has Virus (port not off); Student |
|
15 |
15 |
| |
Virus; Needs Software |
7 |
3 |
10 |
| Desktop
Systems Count |
|
91 |
61 |
152 |
| |
|
|
|
|
| E-mail |
|
|
|
|
| |
E-Mail; General; Forward command |
|
2 |
2 |
| |
E-Mail; General; Mail lists |
7 |
4 |
11 |
| |
E-Mail; General; Vacation message |
3 |
|
3 |
| |
E-Mail; MAC OS X; Faculty/Staff |
1 |
|
1 |
| |
E-Mail; MAC OS X; Student |
|
2 |
2 |
| |
E-Mail; Messenger; Address books |
1 |
|
1 |
| |
E-Mail; Messenger; Delete messages |
1 |
|
1 |
| |
E-Mail; Messenger; General (how to use) |
1 |
|
1 |
| |
E-Mail; Mirapoint; Faculty/Staff |
3 |
|
3 |
| |
E-Mail; Mirapoint; Student |
|
1 |
1 |
| |
E-Mail; Mozilla; Faculty/Staff |
20 |
1 |
21 |
| |
E-Mail; Other |
22 |
5 |
27 |
| |
E-Mail; Outlook Express; Faculty/Staff |
10 |
|
10 |
| |
E-Mail; Outlook Express; Students |
|
2 |
2 |
| |
E-Mail; Outlook; Faculty/Staff |
5 |
|
5 |
| |
E-Mail; Outlook; Student |
|
1 |
1 |
| |
E-Mail; Pine; How To Use |
2 |
1 |
3 |
| |
E-Mail; Spam filtering |
4 |
2 |
6 |
| |
E-Mail; Webmail |
6 |
3 |
9 |
| E-mail
Count |
|
86 |
24 |
110 |
| |
|
|
|
|
| General
Information |
|
|
|
|
| |
Computing Sites |
1 |
1 |
2 |
| |
Other |
20 |
3 |
23 |
| |
Telephone; General; Information (x2000) |
1 |
|
1 |
| |
Telephone; General; Telephone Services |
7 |
1 |
8 |
| General
Information Count |
29 |
5 |
34 |
| |
|
|
|
|
| Learning
Systems |
|
|
|
|
| |
Instructional Technology; Audio/Visual Equip fail (UMS) |
1 |
|
1 |
| |
Instructional Technology; Multimedia |
3 |
|
3 |
| |
Learning; MyCourses; OHS |
|
1 |
1 |
| |
Learning; MyCourses; Other |
26 |
18 |
44 |
| |
Learning; User Services, self-paced mods |
1 |
|
1 |
| |
Test Scoring, Freq. Scanning |
|
1 |
1 |
| Learning
Systems Count |
|
31 |
20 |
51 |
| |
|
|
|
|
| Printing |
|
|
|
|
| |
Printing; Local; Faculty/Staff |
10 |
|
10 |
| |
Printing; Local; Student |
|
2 |
2 |
| |
Printing; RJE |
4 |
|
4 |
| |
Printing; Unix; Queue |
|
1 |
1 |
| |
Printing; VendPrint |
|
2 |
2 |
| Printing
Count |
|
14 |
5 |
19 |
| |
|
|
|
|
| Security |
|
|
|
|
| |
Security; Compromised |
22 |
103 |
125 |
| |
Security; Copyright |
3 |
20 |
23 |
| |
Security; Other |
8 |
2 |
10 |
| |
Security; Rogue DHCP |
2 |
5 |
7 |
| Security
Count |
|
35 |
130 |
165 |
| |
|
|
|
|
| Service
Interruption |
|
|
|
|
| |
Service Interruption; Central System Outage |
1 |
|
1 |
| |
Service Interruption; Departmental Server |
1 |
|
1 |
| Service
Interruption Count |
2 |
|
2 |
| |
|
|
|
|
| Software |
|
|
|
|
| |
Software; Database; Access |
2 |
|
2 |
| |
Software; Database; Other |
1 |
|
1 |
| |
Software; Other |
3 |
1 |
4 |
| |
Software; Presentation/Desktop Publish.; Adobe Go-Live |
1 |
|
1 |
| |
Software; Programming Languages |
1 |
1 |
2 |
| |
Software; Spreadsheets; Excel |
2 |
|
2 |
| |
Software; Stat/Math Applications; Matlab |
1 |
|
1 |
| |
Software; Stat/Math Applications; Other Stat/Math Problems |
1 |
|
1 |
| |
Software; Stat/Math Applications; SPSS |
1 |
|
1 |
| |
Software; UD Thesis; MS Word |
1 |
3 |
4 |
| |
Software; Word Processing/Editors; MS Word |
10 |
2 |
12 |
| Software
Count |
|
24 |
7 |
31 |
| |
|
|
|
|
| TSC
Requests |
|
|
|
|
| |
TSC; PPP; New Setup |
1 |
|
1 |
| |
TSC; PPP; Repair |
1 |
|
1 |
| |
TSC; Special Request |
14 |
11 |
25 |
| |
TSC; Troubleshoot; Boot Problems |
2 |
7 |
9 |
| |
TSC; Troubleshoot; Hardware |
|
5 |
5 |
| |
TSC; Troubleshoot; Operating System |
4 |
6 |
10 |
| |
TSC; Troubleshoot; Software |
2 |
2 |
4 |
| |
TSC; Troubleshoot; Spyware |
|
1 |
1 |
| |
TSC; Virus Repair |
4 |
11 |
15 |
| TSC
Requests Count |
|
28 |
43 |
71 |
| |
|
|
|
|
| Using
UNIX |
|
|
|
|
| |
File Management; Disk Quota |
4 |
4 |
8 |
| |
Using Unix; Command syntax |
|
1 |
1 |
| |
Using Unix; Other |
|
3 |
3 |
| Using
UNIX Count |
|
4 |
8 |
12 |
| |
|
|
|
|
| Web |
|
|
|
|
| |
Web (WWW); Web Pages; Faculty/Staff |
18 |
1 |
19 |
| |
Web (WWW); Web Pages; Student |
|
5 |
5 |
| |
Web (WWW); Web Proxy |
3 |
7 |
10 |
| Web
Count |
|
21 |
13 |
34 |
| |
|
|
|
|
| Grand
Total |
|
507 |
432 |
939 |
| |
|
|
|
|
|
|
|
|
|