| IT Help Center - March 2004 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty / Staff and all other |
Students / Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
|
|
|
|
| |
Access; Activate; MVS |
2 |
|
2 |
| |
Access; Activate; UNIX; Faculty/Staff |
7 |
|
7 |
| |
Access; Activate; UNIX; Student |
|
8 |
8 |
| |
Access; CAS Authentication |
5 |
1 |
6 |
| |
Access; Disk quota increase |
1 |
|
1 |
| |
Access; Inactive users |
10 |
11 |
21 |
| |
Access; Out of funds |
1 |
|
1 |
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Access; Passwords; MVS |
13 |
|
13 |
| |
Access; Passwords; Other |
1 |
|
1 |
| |
Access; Passwords; Unix |
11 |
7 |
18 |
| |
Access; PINS; Faculty/Staff |
3 |
|
3 |
| |
Access; UD#1 Card |
1 |
|
1 |
| |
Access; Username |
3 |
3 |
6 |
| |
Learning; WebCT; Login |
3 |
7 |
10 |
| |
Peoplesoft Financials; Menu/Page/Data Access |
2 |
|
2 |
| |
Software; Remedy; Access |
2 |
|
2 |
| |
Voice Mail; Resets/Reinitialize; Faculty/Staff |
1 |
|
1 |
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Voice Mail; Resets/Reinitialize; Student |
|
2 |
2 |
| Central
Systems Access Count |
66 |
39 |
105 |
| |
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| Central
Systems Software |
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Administrative Systems; Reporting; Supernatural |
1 |
|
1 |
| |
Administrative Systems; SIS; SIS+ |
1 |
|
1 |
| |
Administrative Systems; Web; Web Forms |
18 |
|
18 |
| |
Documentation |
8 |
|
8 |
| |
EZFORMS; Change of Major/Minor |
1 |
|
1 |
| |
EZFORMS; FAI (Request for Services) |
2 |
|
2 |
| |
EZFORMS; General |
1 |
|
1 |
| |
HR; Other |
2 |
|
2 |
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Peoplesoft Financials; Using the System |
1 |
|
1 |
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Software; Remedy; Changes |
2 |
|
2 |
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Voice Mail; General Questions |
4 |
|
4 |
| Central
Systems Software Count |
41 |
|
41 |
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| Connecting
to UD |
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Connection; Duplicate IP |
2 |
|
2 |
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Connection; Ethernet; Faculty/Staff |
18 |
2 |
20 |
| |
Connection; Ethernet; Student; Troubleshoot |
2 |
55 |
57 |
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Connection; ISP; Faculty/Staff |
2 |
|
2 |
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Connection; PPP; Faculty/Staff |
23 |
|
23 |
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Connection; PPP; Student |
2 |
4 |
6 |
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Connection; Software; FTP |
|
2 |
2 |
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Connection; Software; Other |
1 |
1 |
2 |
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Connection; Software; SSH |
1 |
1 |
2 |
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Connection; Software; WSFTP |
|
1 |
1 |
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Connection; Wireless; Faculty/Staff |
2 |
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2 |
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Connection; Wireless; Student |
|
1 |
1 |
| Connecting
to UD Count |
|
53 |
67 |
120 |
| |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
1 |
1 |
2 |
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Desktop Systems; Maintenance; Student |
|
3 |
3 |
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Desktop Systems; Setup |
16 |
|
16 |
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Desktop Systems; Use; Faculty/Staff |
60 |
|
60 |
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Desktop Systems; Use; Students |
1 |
35 |
36 |
| |
LAN; Faculty/Staff |
1 |
|
1 |
| Desktop
Systems Count |
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79 |
39 |
118 |
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| E-mail |
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E-Mail; General; Forward command |
1 |
5 |
6 |
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E-Mail; General; INBOX corrupted |
2 |
|
2 |
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E-Mail; General; INBOX recover |
23 |
2 |
25 |
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E-Mail; General; INBOX too large |
14 |
2 |
16 |
| |
E-Mail; General; Mail lists |
18 |
1 |
19 |
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E-Mail; General; Vacation message |
9 |
|
9 |
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E-Mail; MAC OS X; Faculty/Staff |
4 |
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4 |
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E-Mail; MAC OS X; Student |
|
5 |
5 |
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E-Mail; Messenger; Compact folders |
2 |
|
2 |
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E-Mail; Messenger; Delete messages |
6 |
2 |
8 |
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E-Mail; Messenger; General (how to use) |
24 |
1 |
25 |
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E-Mail; Messenger; Preferences |
3 |
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3 |
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E-Mail; Other |
35 |
4 |
39 |
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E-Mail; Outlook Express; Faculty/Staff |
20 |
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20 |
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E-Mail; Outlook Express; Students |
1 |
10 |
11 |
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E-Mail; Outlook; Faculty/Staff |
10 |
|
10 |
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E-Mail; Outlook; Student |
|
1 |
1 |
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E-Mail; Pine; How To Use |
2 |
1 |
3 |
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E-Mail; Pine; Mail lock or corrupted inbox |
4 |
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4 |
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E-Mail; Webmail |
10 |
7 |
17 |
| E-mail
Count |
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188 |
41 |
229 |
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| Using
UNIX |
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File Management; Disk Quota |
15 |
2 |
17 |
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File Management; UNIX |
5 |
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5 |
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Test Scoring, Freq. Scanning |
3 |
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3 |
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Using Unix; Command syntax |
2 |
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2 |
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Using Unix; Other |
2 |
3 |
5 |
| Using
UNIX Count |
|
27 |
5 |
32 |
| |
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| Learning
Systems |
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Learning; WebCT; Other |
19 |
18 |
37 |
| Learning
Systems Count |
|
19 |
18 |
37 |
| |
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| General
Information |
|
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Other |
25 |
9 |
34 |
| |
Telephone; General; Information (x2000) |
1 |
|
1 |
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Telephone; General; Telephone Services |
3 |
|
3 |
| General
Information Count |
29 |
9 |
38 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
11 |
|
11 |
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Printing; Local; Student |
1 |
4 |
5 |
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Printing; RJE |
17 |
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17 |
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Printing; Unix; Color/Poster |
2 |
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2 |
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Printing; VendPrint |
1 |
4 |
5 |
| Printing
Count |
|
32 |
8 |
40 |
| |
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| Security |
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Security; Copyright |
3 |
38 |
41 |
| |
Security; Hacking |
31 |
27 |
58 |
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Security; Other |
9 |
8 |
17 |
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Security; Spam; General |
10 |
1 |
11 |
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Security; Spam; Sending |
9 |
16 |
25 |
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Security; Virus; General Questions |
52 |
29 |
81 |
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Security; Virus; Has Virus; Faculty/Staff |
101 |
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101 |
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Security; Virus; Has Virus; Student |
24 |
719 |
743 |
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Security; Virus; How to use software |
7 |
3 |
10 |
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Security; Virus; Needs software |
5 |
1 |
6 |
| Security
Count |
|
251 |
842 |
1093 |
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| Service
Interruption |
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Service Interruption; Central System Outage |
1 |
|
1 |
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Service Interruption; Central System Problem |
13 |
1 |
14 |
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Service Interruption; Departmental Server |
6 |
|
6 |
| Service
Interruption Count |
20 |
1 |
21 |
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| Software |
|
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Software; Database; Access |
4 |
|
4 |
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Software; Other |
3 |
|
3 |
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Software; Presentation/Desktop Publish.; Adobe Go-Live |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Powerpoint |
|
1 |
1 |
| |
Software; Programming Languages |
|
1 |
1 |
| |
Software; Spreadsheets; Excel |
3 |
|
3 |
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Software; Stat/Math Applications; Matlab |
1 |
|
1 |
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Software; Stat/Math Applications; Minitab |
1 |
|
1 |
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Software; Stat/Math Applications; Other Stat/Math
Problems |
2 |
|
2 |
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Software; Stat/Math Applications; SAS |
2 |
|
2 |
| |
Software; UD Thesis; MS Word |
5 |
1 |
6 |
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Software; Word Processing/Editors; MS Word |
14 |
|
14 |
| Software
Count |
|
36 |
3 |
39 |
| |
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| TSC
requests |
|
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| |
TSC; Ethernet; Repair |
4 |
12 |
16 |
| |
TSC; PPP; New Setup |
11 |
|
11 |
| |
TSC; PPP; Repair |
3 |
4 |
7 |
| |
TSC; Special Request |
9 |
11 |
20 |
| |
TSC; Troubleshoot; Boot Problems |
3 |
19 |
22 |
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TSC; Troubleshoot; Hardware |
4 |
2 |
6 |
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TSC; Troubleshoot; Operating System |
8 |
17 |
25 |
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TSC; Troubleshoot; Software |
6 |
17 |
23 |
| |
TSC; Virus Repair |
11 |
26 |
37 |
| TSC
requests Count |
|
59 |
108 |
167 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
6 |
|
6 |
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Web (WWW); Browsers; Student |
|
2 |
2 |
| |
Web (WWW); Web Pages; Faculty/Staff |
17 |
|
17 |
| |
Web (WWW); Web Pages; Student |
|
3 |
3 |
| |
Web (WWW); Web Proxy |
7 |
9 |
16 |
| Web
Count |
|
30 |
14 |
44 |
| |
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| Grand
Total |
|
930 |
1194 |
2124 |
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