| IT Help Center - March 2003 | ||||
| Student Problems | Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 5 | Security; Copyright | 51 | |
| Access; Inactive users | 10 | Connection; Ethernet; Student; Troubleshoot | 41 | |
| Access; Passwords; Unix | 5 | Desktop Systems; Use; Students | 36 | |
| Access; PINS; Student | 3 | Learning; WebCT; Other | 26 | |
| Access; Username | 3 | TSC; Troubleshoot; Operating System | 23 | |
| Administrative Systems; SIS; SIS+ | 1 | E-Mail; Outlook Express; Students | 22 | |
| Administrative Systems; SIS; Student Housing (1Hx) | 1 | Connection; PPP; Student | 20 | |
| Connection; Ethernet; Student; Troubleshoot | 41 | Learning; WebCT; Login | 16 | |
| Connection; ISP; Student | 2 | Security; Bandwidth | 14 | |
| Connection; PPP; Faculty/Staff | 1 | Access; Inactive users | 10 | |
| Connection; PPP; Student | 20 | Security; Virus; Has Virus; Student | 9 | |
| Connection; Software; Telnet | 2 | Security; Hacking | 9 | |
| Connection; Wireless; Student | 1 | TSC; Virus Repair | 8 | |
| Desktop Systems; Maintenance; Student | 2 | TSC; Troubleshoot; Boot Problems | 8 | |
| Desktop Systems; TSC; Pre-purchase | 1 | E-Mail; General; Forward command | 8 | |
| Desktop Systems; Use; Faculty/Staff | 3 | Voice Mail; General Questions | 7 | |
| Desktop Systems; Use; Students | 36 | TSC; PPP; Repair | 7 | |
| E-Mail; General; Forward command | 8 | TSC; Ethernet; Repair | 7 | |
| E-Mail; General; INBOX too large | 1 | Web (WWW); Web Pages; Student | 6 | |
| E-Mail; Messenger; General (how to use) | 2 | Web (WWW); Web Proxy | 5 | |
| E-Mail; Other | 4 | Access; Passwords; Unix | 5 | |
| E-Mail; Outlook Express; Students | 22 | Access; Activate; UNIX; Student | 5 | |
| E-Mail; Pine; Attachments | 1 | TSC; Troubleshoot; Software | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | TSC; Special Request | 4 | |
| File Management; Disk Quota | 3 | E-Mail; Other | 4 | |
| File Management; UNIX | 2 | Printing; Local; Student | 4 | |
| Instructional Technology; Classroom Setup | 1 | Other | 4 | |
| Learning; WebCT; Login | 16 | Desktop Systems; Use; Faculty/Staff | 3 | |
| Learning; WebCT; Other | 26 | Access; Username | 3 | |
| Other | 4 | Access; PINS; Student | 3 | |
| Printing; Local; Student | 4 | File Management; Disk Quota | 3 | |
| Security; Bandwidth | 14 | Telephone; General; Telephone Services | 3 | |
| Security; Copyright | 51 | E-Mail; Messenger; General (how to use) | 2 | |
| Security; Hacking | 9 | Web (WWW); Browsers; Student | 2 | |
| Security; Other | 1 | Connection; Software; Telnet | 2 | |
| Security; Spam | 1 | Using Unix; Other | 2 | |
| Security; Virus; Has Virus; Student | 9 | TSC; Troubleshoot; Hardware | 2 | |
| Service Interruption; Central System Problem | 1 | Desktop Systems; Maintenance; Student | 2 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Software; Presentation/Desktop Publish.; Other | 1 | File Management; UNIX | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | Connection; ISP; Student | 2 | |
| Software; Spreadsheets; Excel | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| Software; UD Thesis; MS Word | 1 | Administrative Systems; SIS; SIS+ | 1 | |
| Software; Word Processing/Editors; MS Word | 1 | Software; UD Thesis; MS Word | 1 | |
| Telephone; General; Telephone Services | 3 | Software; Word Processing/Editors; MS Word | 1 | |
| TSC; Ethernet; New Setup | 1 | Software; Spreadsheets; Excel | 1 | |
| TSC; Ethernet; Repair | 7 | TSC; Ethernet; New Setup | 1 | |
| TSC; PPP; Repair | 7 | Desktop Systems; TSC; Pre-purchase | 1 | |
| TSC; Special Request | 4 | Software; Presentation/Desktop Publish.; Other | 1 | |
| TSC; Troubleshoot; Boot Problems | 8 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| TSC; Troubleshoot; Hardware | 2 | Service Interruption; Central System Problem | 1 | |
| TSC; Troubleshoot; Operating System | 23 | Administrative Systems; SIS; Student Housing (1Hx) | 1 | |
| TSC; Troubleshoot; Software | 4 | Instructional Technology; Classroom Setup | 1 | |
| TSC; Virus Repair | 8 | E-Mail; Pine; Attachments | 1 | |
| Using Unix; Command syntax | 1 | Connection; Wireless; Student | 1 | |
| Using Unix; Other | 2 | Using Unix; Command syntax | 1 | |
| Using Unix; Setup problems | 1 | Security; Spam | 1 | |
| Voice Mail; General Questions | 7 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 1 | Connection; PPP; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Student | 2 | Voice Mail; Resets/Reinitialize; Student | 1 | |
| Web (WWW); Web Pages; Student | 6 | Security; Other | 1 | |
| Web (WWW); Web Proxy | 5 | E-Mail; General; INBOX too large | 1 | |
| Grand Total | 418 | Grand Total | 418 |