| IT Help Center - March 2003 | ||||
| Faculty/Staff Problems | Faculty/Staff Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 1 | Desktop Systems; Use; Faculty/Staff | 113 | |
| Access; Activate; UNIX; Faculty/Staff | 8 | Web (WWW); Web Pages; Faculty/Staff | 26 | |
| Access; Activate; UNIX; Student | 1 | Desktop Systems; Setup | 26 | |
| Access; Inactive users | 2 | E-Mail; Messenger; General (how to use) | 24 | |
| Access; Passwords; MVS | 6 | Software; Word Processing/Editors; MS Word | 17 | |
| Access; Passwords; Unix | 4 | Learning; WebCT; Other | 16 | |
| Access; PINS; Student | 1 | E-Mail; Other | 16 | |
| Access; Username | 7 | Service Interruption; Central System Problem | 14 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | Other | 14 | |
| Administrative Systems; Reporting; Data Warehousing | 5 | Printing; Local; Faculty/Staff | 13 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | Web (WWW); Browsers; Faculty/Staff | 12 | |
| Computing Sites | 3 | Printing; RJE | 12 | |
| Connection; Ethernet; Faculty/Staff | 7 | Security; Bandwidth | 10 | |
| Connection; Ethernet; Student; Troubleshoot | 2 | File Management; Disk Quota | 10 | |
| Connection; ISP; Faculty/Staff | 3 | Software; Spreadsheets; Excel | 9 | |
| Connection; PPP; Faculty/Staff | 9 | E-Mail; General; Mail lists | 9 | |
| Connection; PPP; Student | 1 | Connection; PPP; Faculty/Staff | 9 | |
| Connection; Software; Other | 2 | Access; Activate; UNIX; Faculty/Staff | 8 | |
| Connection; Software; WSFTP | 1 | TSC; Troubleshoot; Boot Problems | 8 | |
| Connection; Wireless; Faculty/Staff | 1 | Access; Username | 7 | |
| Desktop Systems; Maintenance; Faculty/Staff | 2 | Security; Virus; Has Virus; Faculty/Staff | 7 | |
| Desktop Systems; Setup | 26 | Connection; Ethernet; Faculty/Staff | 7 | |
| Desktop Systems; TSC; Pre-purchase | 3 | Voice Mail; General Questions | 6 | |
| Desktop Systems; Use; Faculty/Staff | 113 | TSC; PPP; Repair | 6 | |
| Desktop Systems; Use; Students | 2 | Access; Passwords; MVS | 6 | |
| Documentation | 4 | Service Interruption; Departmental Server | 6 | |
| E-Mail; General; Backup | 1 | Security; Spam | 6 | |
| E-Mail; General; Forward command | 3 | E-Mail; Messenger; Preferences | 6 | |
| E-Mail; General; INBOX corrupted | 1 | E-Mail; Messenger; Delete messages | 6 | |
| E-Mail; General; INBOX too large | 5 | Web (WWW); Web Proxy | 5 | |
| E-Mail; General; Mail lists | 9 | E-Mail; General; INBOX too large | 5 | |
| E-Mail; General; Vacation message | 4 | TSC; Troubleshoot; Software | 5 | |
| E-Mail; MAC OS X; Faculty/Staff | 1 | TSC; Troubleshoot; Operating System | 5 | |
| E-Mail; Messenger; Compact folders | 1 | TSC; PPP; New Setup | 5 | |
| E-Mail; Messenger; Delete messages | 6 | Software; Presentation/Desktop Publish.; Other | 5 | |
| E-Mail; Messenger; General (how to use) | 24 | Software; Presentation/Desktop Publish.; Dreamweaver | 5 | |
| E-Mail; Messenger; Preferences | 6 | Administrative Systems; Reporting; Data Warehousing | 5 | |
| E-Mail; Messenger; Subscribe to folders | 2 | E-Mail; Outlook; Faculty/Staff | 5 | |
| E-Mail; Other | 16 | E-Mail; General; Vacation message | 4 | |
| E-Mail; Outlook Express; Faculty/Staff | 2 | TSC; Special Request | 4 | |
| E-Mail; Outlook; Faculty/Staff | 5 | Software; Database; Access | 4 | |
| E-Mail; Pine; How To Use | 4 | Documentation | 4 | |
| EZFORMS; Change of Grade | 2 | E-Mail; Pine; How To Use | 4 | |
| EZFORMS; FAI (Request for Services) | 1 | Security; Copyright | 4 | |
| EZFORMS; General | 4 | Access; Passwords; Unix | 4 | |
| EZFORMS; JVs | 1 | EZFORMS; General | 4 | |
| EZFORMS; Purchase Requisition | 2 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 3 | |
| File Management; Disk Quota | 10 | Desktop Systems; TSC; Pre-purchase | 3 | |
| File Management; UNIX | 3 | Using Unix; Command syntax | 3 | |
| Instructional Technology; Audio/Visual Equip fail (UMS) | 2 | File Management; UNIX | 3 | |
| LAN; Faculty/Staff | 3 | Software; Word Processing/Editors; Word Perfect | 3 | |
| Learning; User Services, self-paced mods | 1 | LAN; Faculty/Staff | 3 | |
| Learning; WebCT; Login | 3 | Connection; ISP; Faculty/Staff | 3 | |
| Learning; WebCT; Other | 16 | Learning; WebCT; Login | 3 | |
| Other | 14 | Software; Remedy; Bugs | 3 | |
| Printing; Local; Faculty/Staff | 13 | Software; Remedy; Access | 3 | |
| Printing; RJE | 12 | E-Mail; General; Forward command | 3 | |
| Security; Bandwidth | 10 | Computing Sites | 3 | |
| Security; Copyright | 4 | Service Interruption; Central System Outage | 3 | |
| Security; Hacking | 3 | Security; Virus; Needs software | 3 | |
| Security; Other | 3 | Security; Hacking | 3 | |
| Security; Spam | 6 | Security; Other | 3 | |
| Security; Virus; Has Virus; Faculty/Staff | 7 | Security; Virus; How to use software | 3 | |
| Security; Virus; How to use software | 3 | Connection; Software; Other | 2 | |
| Security; Virus; Needs software | 3 | Desktop Systems; Maintenance; Faculty/Staff | 2 | |
| Service Interruption; Central System Outage | 3 | EZFORMS; Purchase Requisition | 2 | |
| Service Interruption; Central System Problem | 14 | Connection; Ethernet; Student; Troubleshoot | 2 | |
| Service Interruption; Departmental Server | 6 | Using Unix; Other | 2 | |
| Software Distribution | 1 | EZFORMS; Change of Grade | 2 | |
| Software; Database; Access | 4 | Instructional Technology; Audio/Visual Equip fail (UMS) | 2 | |
| Software; Gradebook | 2 | E-Mail; Messenger; Subscribe to folders | 2 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 2 | Software; Gradebook | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 5 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 2 | |
| Software; Presentation/Desktop Publish.; Other | 5 | Access; Inactive users | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | E-Mail; Outlook Express; Faculty/Staff | 2 | |
| Software; Programming Languages | 2 | TSC; Ethernet; New Setup | 2 | |
| Software; Remedy; Access | 3 | Software; Programming Languages | 2 | |
| Software; Remedy; Bugs | 3 | Telephone; General; Telephone Services | 2 | |
| Software; Remedy; Changes | 1 | Desktop Systems; Use; Students | 2 | |
| Software; Spreadsheets; Excel | 9 | Software; UD Thesis; MS Word | 2 | |
| Software; Stat/Math Applications; Maple | 1 | Connection; PPP; Student | 1 | |
| Software; Stat/Math Applications; Mathematica | 1 | Software; Stat/Math Applications; Maple | 1 | |
| Software; Stat/Math Applications; Matlab | 1 | Software; Stat/Math Applications; Mathematica | 1 | |
| Software; Stat/Math Applications; SPSS | 1 | Software; Stat/Math Applications; Matlab | 1 | |
| Software; UD Thesis; MS Word | 2 | Software; Stat/Math Applications; SPSS | 1 | |
| Software; Word Processing/Editors; MS Word | 17 | EZFORMS; JVs | 1 | |
| Software; Word Processing/Editors; Word Perfect | 3 | Software; Remedy; Changes | 1 | |
| Telephone; General; Telephone Services | 2 | Learning; User Services, self-paced mods | 1 | |
| Test Scoring, Freq. Scanning | 1 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| TSC; Ethernet; New Setup | 2 | Test Scoring, Freq. Scanning | 1 | |
| TSC; Ethernet; Repair | 1 | Access; Activate; UNIX; Student | 1 | |
| TSC; PPP; New Setup | 5 | TSC; Ethernet; Repair | 1 | |
| TSC; PPP; Repair | 6 | E-Mail; Messenger; Compact folders | 1 | |
| TSC; Special Request | 4 | Access; Activate; MVS | 1 | |
| TSC; Troubleshoot; Boot Problems | 8 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| TSC; Troubleshoot; Hardware | 1 | Connection; Software; WSFTP | 1 | |
| TSC; Troubleshoot; Operating System | 5 | TSC; Troubleshoot; Hardware | 1 | |
| TSC; Troubleshoot; Software | 5 | E-Mail; MAC OS X; Faculty/Staff | 1 | |
| Using Unix; Command syntax | 3 | Access; PINS; Student | 1 | |
| Using Unix; Other | 2 | E-Mail; General; INBOX corrupted | 1 | |
| Voice Mail; General Questions | 6 | Software Distribution | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 3 | Connection; Wireless; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 12 | EZFORMS; FAI (Request for Services) | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 26 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Web (WWW); Web Proxy | 5 | E-Mail; General; Backup | 1 | |
| Grand Total | 616 | Grand Total | 616 |