| IT Help Center - March 2003 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 1 | Desktop Systems; Use; Faculty/Staff | 124 | |
| Access; Activate; UNIX; Faculty/Staff | 8 | Security; Copyright | 56 | |
| Access; Activate; UNIX; Student | 6 | Connection; Ethernet; Student; Troubleshoot | 43 | |
| Access; Inactive users | 13 | Learning; WebCT; Other | 42 | |
| Access; Passwords; MVS | 6 | Desktop Systems; Use; Students | 38 | |
| Access; Passwords; Unix | 10 | TSC; Troubleshoot; Operating System | 28 | |
| Access; PINS; Student | 5 | Web (WWW); Web Pages; Faculty/Staff | 27 | |
| Access; Username | 10 | E-Mail; Messenger; General (how to use) | 27 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | Other | 26 | |
| Administrative Systems; Reporting; Data Warehousing | 5 | Desktop Systems; Setup | 26 | |
| Administrative Systems; SIS; SIS+ | 1 | Security; Bandwidth | 24 | |
| Administrative Systems; SIS; Student Housing (1Hx) | 1 | E-Mail; Outlook Express; Students | 22 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | Connection; PPP; Student | 22 | |
| Computing Sites | 3 | E-Mail; Other | 20 | |
| Connection; Ethernet; Faculty/Staff | 7 | Learning; WebCT; Login | 19 | |
| Connection; Ethernet; Student; Troubleshoot | 43 | Software; Word Processing/Editors; MS Word | 18 | |
| Connection; ISP; Faculty/Staff | 3 | Connection; PPP; Faculty/Staff | 18 | |
| Connection; ISP; Student | 3 | TSC; Troubleshoot; Boot Problems | 17 | |
| Connection; PPP; Faculty/Staff | 18 | Service Interruption; Central System Problem | 15 | |
| Connection; PPP; Student | 22 | Web (WWW); Browsers; Faculty/Staff | 14 | |
| Connection; Software; Other | 2 | TSC; PPP; Repair | 14 | |
| Connection; Software; Telnet | 2 | Voice Mail; General Questions | 13 | |
| Connection; Software; WSFTP | 1 | Security; Hacking | 13 | |
| Connection; Wireless; Faculty/Staff | 1 | Printing; Local; Faculty/Staff | 13 | |
| Connection; Wireless; Student | 1 | Access; Inactive users | 13 | |
| Desktop Systems; Maintenance; Faculty/Staff | 2 | File Management; Disk Quota | 13 | |
| Desktop Systems; Maintenance; Student | 2 | Printing; RJE | 12 | |
| Desktop Systems; Setup | 26 | E-Mail; General; Forward command | 11 | |
| Desktop Systems; TSC; Pre-purchase | 5 | Web (WWW); Web Proxy | 10 | |
| Desktop Systems; Use; Faculty/Staff | 124 | Access; Passwords; Unix | 10 | |
| Desktop Systems; Use; Students | 38 | Software; Spreadsheets; Excel | 10 | |
| Documentation | 4 | Access; Username | 10 | |
| E-Mail; General; Backup | 1 | E-Mail; General; Mail lists | 10 | |
| E-Mail; General; Forward command | 11 | TSC; Troubleshoot; Software | 9 | |
| E-Mail; General; INBOX corrupted | 1 | TSC; Special Request | 9 | |
| E-Mail; General; INBOX too large | 6 | Security; Virus; Has Virus; Student | 9 | |
| E-Mail; General; Mail lists | 10 | E-Mail; Messenger; Preferences | 9 | |
| E-Mail; General; Vacation message | 4 | TSC; Virus Repair | 8 | |
| E-Mail; MAC OS X; Faculty/Staff | 1 | TSC; Ethernet; Repair | 8 | |
| E-Mail; Messenger; Compact folders | 2 | Security; Virus; Has Virus; Faculty/Staff | 8 | |
| E-Mail; Messenger; Delete messages | 7 | Access; Activate; UNIX; Faculty/Staff | 8 | |
| E-Mail; Messenger; General (how to use) | 27 | TSC; PPP; New Setup | 7 | |
| E-Mail; Messenger; Preferences | 9 | Service Interruption; Departmental Server | 7 | |
| E-Mail; Messenger; Subscribe to folders | 2 | Security; Spam | 7 | |
| E-Mail; Other | 20 | E-Mail; Messenger; Delete messages | 7 | |
| E-Mail; Outlook Express; Faculty/Staff | 4 | Connection; Ethernet; Faculty/Staff | 7 | |
| E-Mail; Outlook Express; Students | 22 | Web (WWW); Web Pages; Student | 6 | |
| E-Mail; Outlook; Faculty/Staff | 5 | Access; Activate; UNIX; Student | 6 | |
| E-Mail; Pine; Attachments | 1 | Access; Passwords; MVS | 6 | |
| E-Mail; Pine; How To Use | 5 | Software; Presentation/Desktop Publish.; Other | 6 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | E-Mail; General; INBOX too large | 6 | |
| EZFORMS; Change of Grade | 2 | Desktop Systems; TSC; Pre-purchase | 5 | |
| EZFORMS; FAI (Request for Services) | 1 | Access; PINS; Student | 5 | |
| EZFORMS; General | 4 | Administrative Systems; Reporting; Data Warehousing | 5 | |
| EZFORMS; JVs | 1 | Telephone; General; Telephone Services | 5 | |
| EZFORMS; Purchase Requisition | 2 | E-Mail; Outlook; Faculty/Staff | 5 | |
| File Management; Disk Quota | 13 | E-Mail; Pine; How To Use | 5 | |
| File Management; UNIX | 5 | Software; Presentation/Desktop Publish.; Dreamweaver | 5 | |
| Instructional Technology; Audio/Visual Equip fail (UMS) | 2 | File Management; UNIX | 5 | |
| Instructional Technology; Classroom Setup | 1 | Using Unix; Other | 4 | |
| LAN; Faculty/Staff | 3 | Using Unix; Command syntax | 4 | |
| Learning; User Services, self-paced mods | 1 | E-Mail; General; Vacation message | 4 | |
| Learning; WebCT; Login | 19 | EZFORMS; General | 4 | |
| Learning; WebCT; Other | 42 | E-Mail; Outlook Express; Faculty/Staff | 4 | |
| Newsgroups; Using | 1 | Documentation | 4 | |
| Other | 26 | Software; Database; Access | 4 | |
| Printing; Local; Faculty/Staff | 13 | Service Interruption; Central System Outage | 4 | |
| Printing; Local; Student | 4 | Security; Virus; Needs software | 4 | |
| Printing; RJE | 12 | Printing; Local; Student | 4 | |
| Security; Bandwidth | 24 | Security; Other | 4 | |
| Security; Copyright | 56 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 3 | |
| Security; Hacking | 13 | Computing Sites | 3 | |
| Security; Other | 4 | LAN; Faculty/Staff | 3 | |
| Security; Spam | 7 | TSC; Troubleshoot; Hardware | 3 | |
| Security; Virus; Has Virus; Faculty/Staff | 8 | Connection; ISP; Student | 3 | |
| Security; Virus; Has Virus; Student | 9 | TSC; Ethernet; New Setup | 3 | |
| Security; Virus; How to use software | 3 | Software; Word Processing/Editors; Word Perfect | 3 | |
| Security; Virus; Needs software | 4 | Security; Virus; How to use software | 3 | |
| Service Interruption; Central System Outage | 4 | Software; UD Thesis; MS Word | 3 | |
| Service Interruption; Central System Problem | 15 | Software; Remedy; Bugs | 3 | |
| Service Interruption; Departmental Server | 7 | Connection; ISP; Faculty/Staff | 3 | |
| Software Distribution | 1 | Software; Remedy; Access | 3 | |
| Software; Database; Access | 4 | Software; Presentation/Desktop Publish.; Powerpoint | 3 | |
| Software; Gradebook | 2 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 3 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 3 | EZFORMS; Change of Grade | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 5 | Software; Gradebook | 2 | |
| Software; Presentation/Desktop Publish.; Other | 6 | Instructional Technology; Audio/Visual Equip fail (UMS) | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 3 | Desktop Systems; Maintenance; Faculty/Staff | 2 | |
| Software; Programming Languages | 2 | Web (WWW); Browsers; Student | 2 | |
| Software; Remedy; Access | 3 | Software; Programming Languages | 2 | |
| Software; Remedy; Bugs | 3 | Connection; Software; Telnet | 2 | |
| Software; Remedy; Changes | 1 | E-Mail; Messenger; Subscribe to folders | 2 | |
| Software; Spreadsheets; Excel | 10 | E-Mail; Messenger; Compact folders | 2 | |
| Software; Stat/Math Applications; Maple | 1 | Connection; Software; Other | 2 | |
| Software; Stat/Math Applications; Mathematica | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Software; Stat/Math Applications; Matlab | 1 | Telephone; General; Wrong number | 2 | |
| Software; Stat/Math Applications; SPSS | 1 | Desktop Systems; Maintenance; Student | 2 | |
| Software; UD Thesis; MS Word | 3 | EZFORMS; Purchase Requisition | 2 | |
| Software; Word Processing/Editors; MS Word | 18 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| Software; Word Processing/Editors; Word Perfect | 3 | Connection; Wireless; Faculty/Staff | 1 | |
| Telephone; General; Telephone Services | 5 | Software; Stat/Math Applications; SPSS | 1 | |
| Telephone; General; Wrong number | 2 | EZFORMS; JVs | 1 | |
| Test Scoring, Freq. Scanning | 1 | Software; Stat/Math Applications; Matlab | 1 | |
| TSC; Ethernet; New Setup | 3 | Test Scoring, Freq. Scanning | 1 | |
| TSC; Ethernet; Repair | 8 | Software; Stat/Math Applications; Mathematica | 1 | |
| TSC; PPP; New Setup | 7 | E-Mail; MAC OS X; Faculty/Staff | 1 | |
| TSC; PPP; Repair | 14 | Newsgroups; Using | 1 | |
| TSC; Special Request | 9 | Software; Stat/Math Applications; Maple | 1 | |
| TSC; Troubleshoot; Boot Problems | 17 | E-Mail; General; INBOX corrupted | 1 | |
| TSC; Troubleshoot; Hardware | 3 | E-Mail; Pine; Attachments | 1 | |
| TSC; Troubleshoot; Operating System | 28 | Software; Remedy; Changes | 1 | |
| TSC; Troubleshoot; Software | 9 | Access; Activate; MVS | 1 | |
| TSC; Virus Repair | 8 | Connection; Wireless; Student | 1 | |
| Using Unix; Command syntax | 4 | Learning; User Services, self-paced mods | 1 | |
| Using Unix; Other | 4 | Administrative Systems; SIS; SIS+ | 1 | |
| Using Unix; Setup problems | 1 | Instructional Technology; Classroom Setup | 1 | |
| Voice Mail; General Questions | 13 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 3 | E-Mail; General; Backup | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 1 | Connection; Software; WSFTP | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 14 | Voice Mail; Resets/Reinitialize; Student | 1 | |
| Web (WWW); Browsers; Student | 2 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 27 | Software Distribution | 1 | |
| Web (WWW); Web Pages; Student | 6 | EZFORMS; FAI (Request for Services) | 1 | |
| Web (WWW); Web Proxy | 10 | Administrative Systems; SIS; Student Housing (1Hx) | 1 | |
| Grand Total | 1091 | Grand Total | 1091 |