| IT
Help Center - June 2008 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central Systems Access |
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Access; Activate; UNIX; Faculty/Staff |
5 |
|
5 |
| |
Access; Activate; UNIX; Student |
7 |
74 |
81 |
| |
Access; CAS Authentication |
3 |
|
3 |
| |
Access; Inactive users |
8 |
15 |
23 |
| |
Access; Out of funds |
|
1 |
1 |
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Access; Passwords; Unix |
13 |
9 |
22 |
| |
Access; PINS; Faculty/Staff |
1 |
|
1 |
| |
Access; PINS; Student |
1 |
13 |
14 |
| |
Access; UD ID |
3 |
3 |
6 |
| |
Access; UDelNetID |
1 |
5 |
6 |
| |
Access; UNIX |
2 |
|
2 |
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Learning; MyCourses; Login |
3 |
12 |
15 |
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Software; Calendar Server (SunOne); Access |
4 |
|
4 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
3 |
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3 |
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Voice Mail; Resets/Reinitialize; Student |
1 |
|
1 |
| Central Systems Access
Count |
|
55 |
132 |
187 |
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| Central Systems Software |
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Administrative Systems; Peoplesoft; Financials |
11 |
|
11 |
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Administrative Systems; Peoplesoft; HR |
1 |
|
1 |
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Administrative Systems; Peoplesoft; UDSIS |
15 |
11 |
26 |
| |
Administrative Systems; Reporting; Data Warehousing |
1 |
|
1 |
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Administrative Systems; Web; Web Forms |
15 |
1 |
16 |
| |
Documentation |
1 |
|
1 |
| |
Software Distribution |
4 |
2 |
6 |
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Software; Remedy; Changes |
1 |
|
1 |
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Voice Mail; General Questions |
4 |
1 |
5 |
| Central Systems Software
Count |
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53 |
15 |
68 |
| |
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| Connecting to UD |
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Connection; Ethernet; Faculty/Staff |
10 |
1 |
11 |
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Connection; Ethernet; Student; Troubleshoot |
1 |
3 |
4 |
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Connection; IP; Release/Renew |
1 |
|
1 |
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Connection; IP; Troubleshoot |
1 |
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1 |
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Connection; ISP; Student |
|
1 |
1 |
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Connection; Parent |
|
1 |
1 |
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Connection; PPP; Faculty/Staff |
6 |
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6 |
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Connection; Software; Other |
2 |
1 |
3 |
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Connection; Software; SSH |
1 |
1 |
2 |
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Connection; VPN |
2 |
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2 |
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Connection; Wireless; Faculty/Staff |
13 |
2 |
15 |
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Connection; Wireless; Student |
1 |
10 |
11 |
| Connecting to UD Count |
|
38 |
20 |
58 |
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| Desktop Systems |
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Departmental Servers |
14 |
1 |
15 |
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Desktop Systems; Maintenance; Faculty/Staff |
4 |
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4 |
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Desktop Systems; Setup |
2 |
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2 |
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Desktop Systems; TSC; Pre-purchase |
1 |
4 |
5 |
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Desktop Systems; TSC; Software assistance |
|
1 |
1 |
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Desktop Systems; Use; Faculty/Staff |
42 |
1 |
43 |
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Desktop Systems; Use; Students |
1 |
10 |
11 |
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Security; PNPI |
2 |
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2 |
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Virus; General Questions |
2 |
|
2 |
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Virus; Has Virus (port not off); Faculty/Staff |
2 |
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2 |
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Virus; Has Virus (port not off); Student |
|
1 |
1 |
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Virus; Needs Software |
7 |
1 |
8 |
| Desktop Systems Count |
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77 |
19 |
96 |
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| E-mail |
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E-Mail; DropBox |
6 |
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6 |
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E-Mail; General; Forward command |
|
1 |
1 |
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E-Mail; General; INBOX recover messages |
4 |
1 |
5 |
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E-Mail; General; Mail lists; General |
2 |
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2 |
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E-Mail; General; Mail lists; PO Box |
4 |
1 |
5 |
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E-Mail; MAC OS X; Faculty/Staff |
6 |
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6 |
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E-Mail; Mirapoint; Faculty/Staff |
2 |
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2 |
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E-Mail; Mirapoint; Student |
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2 |
2 |
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E-Mail; Mozilla; Faculty/Staff |
3 |
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3 |
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E-Mail; Other |
12 |
7 |
19 |
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E-Mail; Outlook Express; Faculty/Staff |
3 |
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3 |
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E-Mail; Outlook; Faculty/Staff |
9 |
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9 |
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E-Mail; Pine |
1 |
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1 |
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E-Mail; Quota |
13 |
7 |
20 |
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E-Mail; Spam filtering |
2 |
2 |
4 |
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E-Mail; Thunderbird; Faculty/Staff |
3 |
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3 |
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E-Mail; Thunderbird; Student |
|
1 |
1 |
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E-Mail; Webmail; Faculty/Staff |
10 |
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10 |
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E-Mail; Webmail; Student |
2 |
1 |
3 |
| E-mail Count |
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82 |
23 |
105 |
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| General Information |
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Computing Sites |
1 |
1 |
2 |
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Library |
1 |
1 |
2 |
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Other |
34 |
12 |
46 |
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Telephone; Cellular Wireless |
31 |
1 |
32 |
| General Information Count |
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67 |
15 |
82 |
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| Learning Systems |
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Instructional Technology; Audio/Visual Equip fail (UMS) |
1 |
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1 |
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Instructional Technology; Classroom Setup |
|
1 |
1 |
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Learning; MyCourses; Other |
18 |
21 |
39 |
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Learning; Sakai; Other |
14 |
1 |
15 |
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Learning; User Services, self-paced mods |
2 |
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2 |
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Test Scoring, Freq. Scanning |
2 |
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2 |
| Learning Systems Count |
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37 |
23 |
60 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
7 |
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7 |
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Printing; Local; Student |
|
1 |
1 |
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Printing; Network; Faculty/Staff |
4 |
1 |
5 |
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Printing; VendPrint |
1 |
1 |
2 |
| Printing Count |
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12 |
3 |
15 |
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| Security |
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Security; Compromised |
13 |
30 |
43 |
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Security; Copyright |
6 |
10 |
16 |
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Security; Other |
4 |
1 |
5 |
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Security; Rogue DHCP |
3 |
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3 |
| Security Count |
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26 |
41 |
67 |
| |
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| Service Interruption |
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Service Interruption; Central System Outage |
1 |
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1 |
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Service Interruption; Central System Problem |
3 |
1 |
4 |
| Service Interruption
Count |
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4 |
1 |
5 |
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| Software |
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Software; Database; Access |
2 |
|
2 |
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Software; Other |
4 |
3 |
7 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
|
1 |
1 |
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Software; Spreadsheets; Excel |
4 |
2 |
6 |
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Software; Stat/Math Applications; Mathematica |
1 |
|
1 |
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Software; Stat/Math Applications; Matlab |
|
1 |
1 |
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Software; Stat/Math Applications; SPSS |
|
2 |
2 |
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Software; UD Thesis; MS Word |
|
7 |
7 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
|
2 |
2 |
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Software; Word Processing/Editors; MS Word |
9 |
3 |
12 |
| Software Count |
|
20 |
21 |
41 |
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| TSC Requests |
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TSC; Ethernet; Repair |
1 |
2 |
3 |
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TSC; PPP; New Setup |
1 |
|
1 |
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TSC; Special Request |
5 |
2 |
7 |
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TSC; Troubleshoot; Boot Problems |
3 |
2 |
5 |
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TSC; Troubleshoot; Hardware |
|
1 |
1 |
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TSC; Troubleshoot; Operating System |
3 |
1 |
4 |
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TSC; Troubleshoot; Software |
2 |
2 |
4 |
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TSC; Troubleshoot; Spyware |
2 |
|
2 |
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TSC; Virus Repair |
4 |
1 |
5 |
| TSC Requests Count |
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21 |
11 |
32 |
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| Using UNIX |
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File Management; Disk Quota |
1 |
1 |
2 |
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Using Unix; Setup problems |
|
1 |
1 |
| Using UNIX Count |
|
1 |
2 |
3 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
1 |
|
1 |
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Web (WWW); Browsers; Student |
|
2 |
2 |
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Web (WWW); Web Pages; Faculty/Staff |
11 |
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11 |
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Web (WWW); Web Pages; Student |
|
3 |
3 |
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Web (WWW); Web Proxy |
2 |
|
2 |
| Web Count |
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14 |
5 |
19 |
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| Grand Total |
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507 |
331 |
838 |
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