| IT
Help Center - June 2007 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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| |
Access; Activate; UNIX;
Faculty/Staff |
8 |
|
8 |
| |
Access; Activate; UNIX; Student |
5 |
58 |
63 |
| |
Access; CAS Authentication |
4 |
1 |
5 |
| |
Access; Change of Owner |
1 |
|
1 |
| |
Access; Inactive users |
4 |
4 |
8 |
| |
Access; Out of funds |
|
3 |
3 |
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Access; Passwords; MVS |
3 |
|
3 |
| |
Access; Passwords; Unix |
11 |
11 |
22 |
| |
Access; PINS; Faculty/Staff |
5 |
|
5 |
| |
Access; PINS; Student |
1 |
9 |
10 |
| |
Access; Register username |
1 |
|
1 |
| |
Access; Username |
|
5 |
5 |
| |
Learning; MyCourses; Login |
|
11 |
11 |
| |
Software; Calendar Server
(SunOne); Access |
2 |
2 |
4 |
| |
Software; Remedy; Access |
2 |
|
2 |
| |
Voice Mail; Resets/Reinitialize;
Faculty/Staff |
1 |
|
1 |
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Voice Mail; Resets/Reinitialize;
Student |
|
1 |
1 |
| Central
Systems Access Count |
|
48 |
105 |
153 |
| |
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| Central
Systems Software |
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Administrative Systems; Reporting;
Cognos |
1 |
|
1 |
| |
Administrative Systems; Web; Web
Forms |
21 |
1 |
22 |
| |
Documentation |
2 |
|
2 |
| |
Peoplesoft; Financials |
9 |
|
9 |
| |
Peoplesoft; HR |
1 |
|
1 |
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Peoplesoft; SIS |
14 |
10 |
24 |
| |
Software Distribution |
|
1 |
1 |
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Voice Mail; General Questions |
2 |
|
2 |
| Central
Systems Software Count |
|
50 |
12 |
62 |
| |
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| Connecting
to UD |
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Connection; Ethernet;
Faculty/Staff |
13 |
1 |
14 |
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Connection; Ethernet; Student;
MoveIn |
|
2 |
2 |
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Connection; Ethernet; Student;
Troubleshoot |
|
13 |
13 |
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Connection; IP; Duplicate |
1 |
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1 |
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Connection; IP; Release/Renew |
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2 |
2 |
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Connection; IP; Troubleshoot |
2 |
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2 |
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Connection; ISP; Faculty/Staff |
6 |
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6 |
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Connection; ISP; Student |
|
4 |
4 |
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Connection; PPP; Faculty/Staff |
7 |
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7 |
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Connection; PPP; Student |
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3 |
3 |
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Connection; Software; SSH |
2 |
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2 |
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Connection; VPN |
3 |
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3 |
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Connection; Wireless; Student |
|
6 |
6 |
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DCWO |
1 |
|
1 |
| Connecting
to UD Count |
|
35 |
31 |
66 |
| |
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| Desktop
Systems |
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Departmental Servers |
2 |
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2 |
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Desktop Systems; Maintenance;
Faculty/Staff |
4 |
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4 |
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Desktop Systems; Maintenance;
Student |
|
3 |
3 |
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Desktop Systems; Setup |
5 |
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5 |
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Desktop Systems; TSC; Pre-purchase |
|
3 |
3 |
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Desktop Systems; TSC; Software
assistance |
1 |
2 |
3 |
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Desktop Systems; Use;
Faculty/Staff |
43 |
5 |
48 |
| |
Desktop Systems; Use; Students |
|
2 |
2 |
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Virus; General Questions |
3 |
3 |
6 |
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Virus; Has Virus (port not off);
Faculty/Staff |
1 |
|
1 |
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Virus; Has Virus (port not off);
Student |
|
3 |
3 |
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Virus; Needs Software |
2 |
1 |
3 |
| Desktop
Systems Count |
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61 |
22 |
83 |
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| E-mail |
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E-Mail; General; Forward command |
4 |
5 |
9 |
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E-Mail; General; INBOX recover |
1 |
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1 |
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E-Mail; General; INBOX too large |
1 |
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1 |
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E-Mail; General; Mail lists |
10 |
4 |
14 |
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E-Mail; General; Vacation message |
4 |
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4 |
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E-Mail; MAC OS X; Faculty/Staff |
5 |
|
5 |
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E-Mail; MAC OS X; Student |
1 |
1 |
2 |
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E-Mail; Messenger; General (how to
use) |
1 |
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1 |
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E-Mail; Mirapoint; Faculty/Staff |
13 |
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13 |
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E-Mail; Mirapoint; Student |
|
5 |
5 |
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E-Mail; Mozilla; Faculty/Staff |
5 |
|
5 |
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E-Mail; Other |
11 |
7 |
18 |
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E-Mail; Outlook Express;
Faculty/Staff |
1 |
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1 |
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E-Mail; Outlook; Faculty/Staff |
3 |
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3 |
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E-Mail; Outlook; Student |
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1 |
1 |
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E-Mail; Spam filtering |
4 |
2 |
6 |
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E-Mail; Webmail |
7 |
2 |
9 |
| E-mail
Count |
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71 |
27 |
98 |
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| General
Information |
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Computing Sites |
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1 |
1 |
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Library |
1 |
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1 |
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Other |
16 |
7 |
23 |
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Telephone; General; Information
(x2000) |
|
1 |
1 |
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Telephone; General; Telephone
Services |
1 |
1 |
2 |
| General
Information Count |
|
18 |
10 |
28 |
| |
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| Learning
Systems |
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Learning; MyCourses; OHS |
2 |
|
2 |
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Learning; MyCourses; Other |
19 |
11 |
30 |
| Learning
Systems Count |
|
21 |
11 |
32 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
11 |
1 |
12 |
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Printing; Local; Student |
|
1 |
1 |
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Printing; RJE |
1 |
|
1 |
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Printing; Unix; Color/Poster |
|
1 |
1 |
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Printing; VendPrint |
|
1 |
1 |
| Printing
Count |
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12 |
4 |
16 |
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| Security |
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Security; Compromised |
3 |
2 |
5 |
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Security; Copyright |
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12 |
12 |
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Security; Other |
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2 |
2 |
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Security; Rogue DHCP |
4 |
|
4 |
| Security
Count |
|
7 |
16 |
23 |
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| Service Interruption |
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Service Interruption; Departmental
Server |
|
1 |
1 |
| Service
Interruption Count |
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|
1 |
1 |
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| Software |
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Software; Calendar Server
(SunOne); Usage |
4 |
|
4 |
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Software; Database; Access |
1 |
|
1 |
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Software; Other |
3 |
2 |
5 |
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Software; Presentation/Desktop
Publish.; Dreamweaver |
3 |
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3 |
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Software; Programming Languages |
|
1 |
1 |
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Software; Spreadsheets; Excel |
1 |
|
1 |
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Software; Stat/Math Applications;
Matlab |
2 |
2 |
4 |
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Software; Stat/Math Applications;
SAS |
|
1 |
1 |
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Software; Stat/Math Applications;
SPSS |
|
1 |
1 |
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Software; UD Thesis; MS Word |
|
6 |
6 |
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Software; Word Processing/Editors;
MS Word |
12 |
1 |
13 |
| Software
Count |
|
26 |
14 |
40 |
| |
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| TSC
Requests |
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TSC; Ethernet; Repair |
|
2 |
2 |
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TSC; PPP; Repair |
1 |
|
1 |
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TSC; Special Request |
24 |
4 |
28 |
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TSC; Troubleshoot; Boot Problems |
3 |
1 |
4 |
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TSC; Troubleshoot; Hardware |
2 |
3 |
5 |
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TSC; Troubleshoot; Operating
System |
7 |
1 |
8 |
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TSC; Troubleshoot; Software |
4 |
|
4 |
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TSC; Virus Repair |
4 |
4 |
8 |
| TSC
Requests Count |
|
45 |
15 |
60 |
| |
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| Using
UNIX |
|
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File Management; Disk Quota |
3 |
|
3 |
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Using Unix; Command syntax |
1 |
|
1 |
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Using Unix; Other |
|
2 |
2 |
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Using Unix; Setup problems |
|
2 |
2 |
| Using
UNIX Count |
|
4 |
4 |
8 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
5 |
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5 |
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Web (WWW); Web Pages;
Faculty/Staff |
8 |
|
8 |
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Web (WWW); Web Pages; Student |
1 |
11 |
12 |
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Web (WWW); Web Proxy |
1 |
1 |
2 |
| Web
Count |
|
15 |
12 |
27 |
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| Grand
Total |
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413 |
284 |
697 |
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