| IT
Help Center - June 2006 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
|
|
| |
Access; Activate; UNIX; Faculty/Staff |
11 |
2 |
13 |
| |
Access; Activate; UNIX; Student |
4 |
69 |
73 |
| |
Access; Change of Owner |
1 |
|
1 |
| |
Access; Inactive users |
3 |
1 |
4 |
| |
Access; Passwords; MVS |
11 |
|
11 |
| |
Access; Passwords; Unix |
13 |
14 |
27 |
| |
Access; PINS; Faculty/Staff |
2 |
|
2 |
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Access; PINS; Student |
|
3 |
3 |
| |
Access; Register username |
2 |
|
2 |
| |
Access; Username |
10 |
20 |
30 |
| |
Learning; MyCourses; Login |
|
21 |
21 |
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Software; Calendar Server (SunOne); Access |
1 |
|
1 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
1 |
|
1 |
| Central
Systems Access Count |
59 |
130 |
189 |
| |
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| Central
Systems Software |
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Administrative Systems; FIS; Contracts & Grants |
1 |
|
1 |
| |
Administrative Systems; FIS; General Accounting |
1 |
|
1 |
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Administrative Systems; Kiosks; 1 Kiosk Involved |
1 |
|
1 |
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Administrative Systems; Payroll/Personnel; Benefits
Wellness |
1 |
|
1 |
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Administrative Systems; Payroll/Personnel; Personnel
Records |
1 |
|
1 |
| |
Administrative Systems; SIS; SIS+ |
1 |
3 |
4 |
| |
Administrative Systems; Web; Web Forms |
24 |
5 |
29 |
| |
Documentation |
7 |
|
7 |
| |
Peoplesoft; Financials |
4 |
|
4 |
| |
Peoplesoft; SIS |
1 |
|
1 |
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Software; Remedy; Bugs |
1 |
|
1 |
| |
Voice Mail; General Questions |
4 |
1 |
5 |
| Central
Systems Software Count |
47 |
9 |
56 |
| |
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| Connecting
to UD |
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Connection; Duplicate IP |
1 |
1 |
2 |
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Connection; Ethernet; Faculty/Staff |
21 |
1 |
22 |
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Connection; Ethernet; Student; Troubleshoot |
1 |
11 |
12 |
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Connection; ISP; Faculty/Staff |
6 |
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6 |
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Connection; PPP; Faculty/Staff |
9 |
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9 |
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Connection; PPP; Student |
2 |
4 |
6 |
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Connection; Software; SSH |
1 |
|
1 |
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Connection; VPN |
4 |
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4 |
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Connection; Wireless; Faculty/Staff |
2 |
2 |
4 |
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Connection; Wireless; Student |
1 |
9 |
10 |
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DCWO |
|
1 |
1 |
| Connecting
to UD Count |
|
48 |
29 |
77 |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
4 |
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4 |
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Desktop Systems; Maintenance; Student |
|
2 |
2 |
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Desktop Systems; Setup |
2 |
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2 |
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Desktop Systems; TSC; Pre-purchase |
1 |
7 |
8 |
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Desktop Systems; Use; Faculty/Staff |
62 |
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62 |
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Desktop Systems; Use; Students |
2 |
5 |
7 |
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LAN; Faculty/Staff |
1 |
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1 |
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Security; PNPI |
7 |
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7 |
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Virus; General Questions |
1 |
2 |
3 |
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Virus; Has Virus (port not off); Faculty/Staff |
1 |
|
1 |
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Virus; Has Virus (port not off); Student |
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4 |
4 |
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Virus; Needs Software |
9 |
|
9 |
| Desktop
Systems Count |
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90 |
20 |
110 |
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| E-mail |
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E-Mail; General; Forward command |
3 |
1 |
4 |
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E-Mail; General; INBOX recover |
1 |
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1 |
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E-Mail; General; INBOX too large |
|
1 |
1 |
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E-Mail; General; Mail lists |
6 |
1 |
7 |
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E-Mail; General; Vacation message |
2 |
1 |
3 |
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E-Mail; MAC OS X; Faculty/Staff |
2 |
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2 |
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E-Mail; MAC OS X; Student |
1 |
2 |
3 |
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E-Mail; Messenger; General (how to use) |
1 |
|
1 |
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E-Mail; Mirapoint; Faculty/Staff |
24 |
1 |
25 |
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E-Mail; Mirapoint; Student |
3 |
5 |
8 |
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E-Mail; Mozilla; Faculty/Staff |
13 |
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13 |
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E-Mail; Other |
33 |
5 |
38 |
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E-Mail; Outlook Express; Faculty/Staff |
6 |
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6 |
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E-Mail; Outlook Express; Students |
1 |
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1 |
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E-Mail; Outlook; Faculty/Staff |
3 |
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3 |
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E-Mail; Pine; How To Use |
2 |
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2 |
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E-Mail; Spam filtering |
9 |
5 |
14 |
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E-Mail; Webmail |
21 |
9 |
30 |
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Newsgroups; Using |
3 |
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3 |
| E-mail
Count |
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134 |
31 |
165 |
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| General
Information |
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Other |
18 |
8 |
26 |
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Telephone; General; Information (x2000) |
1 |
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1 |
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Telephone; General; Telephone Services |
4 |
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4 |
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Telephone; General; TSC calls |
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1 |
1 |
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Telephone; General; Wrong number |
1 |
2 |
3 |
| General
Information Count |
|
24 |
11 |
35 |
| |
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| Learning
Systems |
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Learning; MyCourses; OHS |
1 |
1 |
2 |
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Learning; MyCourses; Other |
25 |
17 |
42 |
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Learning; UDSerf |
|
1 |
1 |
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Learning; User Services, self-paced mods |
1 |
|
1 |
| Learning
Systems Count |
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27 |
19 |
46 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
5 |
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5 |
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Printing; Local; Student |
1 |
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1 |
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Printing; RJE |
3 |
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3 |
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Printing; Unix; Color/Poster |
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1 |
1 |
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Printing; VendPrint |
1 |
2 |
3 |
| Printing
Count |
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10 |
3 |
13 |
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| Security |
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Security; Compromised |
1 |
3 |
4 |
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Security; Copyright |
|
1 |
1 |
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Security; Other |
2 |
1 |
3 |
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Security; Rogue DHCP |
1 |
2 |
3 |
| Security
Count |
|
4 |
7 |
11 |
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| Service
Interruption |
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Service Interruption; Central System Problem |
3 |
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3 |
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Service Interruption; Departmental Server |
2 |
|
2 |
| Service
Interruption Count |
|
5 |
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5 |
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| Software |
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Software; Calendar Server (SunOne); Usage |
1 |
|
1 |
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Software; Database; Access |
1 |
|
1 |
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Software; Database; Other |
|
1 |
1 |
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Software; Other |
5 |
3 |
8 |
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Software; Presentation/Desktop Publish.; Other |
2 |
1 |
3 |
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Software; Presentation/Desktop Publish.; Powerpoint |
1 |
|
1 |
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Software; Spreadsheets; Excel |
2 |
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2 |
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Software; Stat/Math Applications; Matlab |
|
1 |
1 |
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Software; Stat/Math Applications; SAS |
|
1 |
1 |
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Software; Stat/Math Applications; SPSS |
1 |
|
1 |
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Software; UD Thesis; MS Word |
|
1 |
1 |
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Software; Word Processing/Editors; MS Word |
16 |
|
16 |
| Software
Count |
|
29 |
8 |
37 |
| |
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| TSC
Requests |
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TSC; Ethernet; New Setup |
|
2 |
2 |
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TSC; Ethernet; Repair |
1 |
1 |
2 |
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TSC; PPP; New Setup |
1 |
|
1 |
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TSC; PPP; Repair |
1 |
|
1 |
| |
TSC; Special Request |
17 |
2 |
19 |
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TSC; Troubleshoot; Boot Problems |
|
1 |
1 |
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TSC; Troubleshoot; Hardware |
1 |
|
1 |
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TSC; Troubleshoot; Operating System |
3 |
1 |
4 |
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TSC; Troubleshoot; Software |
2 |
|
2 |
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TSC; Virus Repair |
11 |
|
11 |
| TSC
Requests Count |
|
37 |
7 |
44 |
| |
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| Using
UNIX |
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File Management; Disk Quota |
6 |
9 |
15 |
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Using Unix; Command syntax |
2 |
1 |
3 |
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Using Unix; Other |
|
1 |
1 |
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Using Unix; Setup problems |
|
1 |
1 |
| Using
UNIX Count |
|
8 |
12 |
20 |
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| Web |
|
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Web (WWW); Web Pages; Faculty/Staff |
17 |
|
17 |
| |
Web (WWW); Web Pages; Student |
2 |
2 |
4 |
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Web (WWW); Web Proxy |
4 |
2 |
6 |
| Web
Count |
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23 |
4 |
27 |
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| Grand
Total |
|
545 |
290 |
835 |
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