| IT
Help Center - June 2005 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
|
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| |
Access; Activate; MVS |
1 |
|
1 |
| |
Access; Activate; UNIX; Faculty/Staff |
5 |
|
5 |
| |
Access; Activate; UNIX; Student |
1 |
13 |
14 |
| |
Access; CAS Authentication |
2 |
1 |
3 |
| |
Access; Inactive users |
1 |
1 |
2 |
| |
Access; Out of funds |
1 |
|
1 |
| |
Access; Passwords; MVS |
6 |
|
6 |
| |
Access; Passwords; Unix |
5 |
6 |
11 |
| |
Access; PINS; Faculty/Staff |
2 |
|
2 |
| |
Access; PINS; Student |
3 |
3 |
6 |
| |
Access; Username |
|
1 |
1 |
| |
Learning; WebCT; Login |
|
1 |
1 |
| |
Software; Calendar Server (SunOne); Access |
|
1 |
1 |
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Software; Remedy; Access |
2 |
|
2 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
|
2 |
| Central
Systems Access Count |
|
31 |
27 |
58 |
| |
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| Central
Systems Software |
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Administrative Systems; Payroll/Personnel; Payroll |
1 |
|
1 |
| |
Administrative Systems; Reporting; Supernatural |
1 |
|
1 |
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Administrative Systems; SIS; SIS+ |
|
2 |
2 |
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Administrative Systems; Web; Web Forms |
10 |
1 |
11 |
| |
Documentation |
3 |
|
3 |
| |
EZFORMS; JVs |
2 |
|
2 |
| |
EZFORMS; Student/Fac/Staff Billing |
1 |
|
1 |
| |
Peoplesoft; Financials |
5 |
|
5 |
| |
Software; Remedy; Bugs |
1 |
|
1 |
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Software; Remedy; Changes |
3 |
|
3 |
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Software; Remedy; Enhancements |
2 |
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2 |
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Voice Mail; General Questions |
7 |
|
7 |
| Central
Systems Software Count |
|
36 |
3 |
39 |
| |
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| Connecting
to UD |
|
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Connection; Duplicate IP |
1 |
|
1 |
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Connection; Ethernet; Faculty/Staff |
22 |
2 |
24 |
| |
Connection; Ethernet; Student; MoveIn |
1 |
2 |
3 |
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Connection; Ethernet; Student; Troubleshoot |
6 |
27 |
33 |
| |
Connection; ISP; Faculty/Staff |
4 |
|
4 |
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Connection; ISP; Student |
|
2 |
2 |
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Connection; PPP; Faculty/Staff |
17 |
1 |
18 |
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Connection; PPP; Student |
1 |
3 |
4 |
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Connection; Software; Other |
1 |
|
1 |
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Connection; Software; Telnet |
1 |
|
1 |
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Connection; VPN |
1 |
|
1 |
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Connection; Wireless; Faculty/Staff |
2 |
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2 |
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Connection; Wireless; Student |
1 |
2 |
3 |
| Connecting
to UD Count |
|
58 |
39 |
97 |
| |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
2 |
|
2 |
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Desktop Systems; Setup |
8 |
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8 |
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Desktop Systems; TSC; Pre-purchase |
3 |
6 |
9 |
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Desktop Systems; TSC; Software assistance |
1 |
|
1 |
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Desktop Systems; Use; Faculty/Staff |
90 |
1 |
91 |
| |
Desktop Systems; Use; Students |
|
9 |
9 |
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Virus; General Questions |
4 |
4 |
8 |
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Virus; Has Virus (port not off); Faculty/Staff |
3 |
1 |
4 |
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Virus; Has Virus (port not off); Student |
|
5 |
5 |
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Virus; Needs Software |
1 |
2 |
3 |
| Desktop
Systems Count |
|
112 |
28 |
140 |
| |
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| E-mail |
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E-Mail; General; Forward command |
1 |
|
1 |
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E-Mail; General; INBOX recover |
2 |
1 |
3 |
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E-Mail; General; Mail lists |
8 |
3 |
11 |
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E-Mail; General; Vacation message |
9 |
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9 |
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E-Mail; MAC OS X; Faculty/Staff |
2 |
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2 |
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E-Mail; MAC OS X; Student |
|
1 |
1 |
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E-Mail; Messenger; Delete messages |
2 |
|
2 |
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E-Mail; Messenger; General (how to use) |
9 |
|
9 |
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E-Mail; Mirapoint; Faculty/Staff |
52 |
3 |
55 |
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E-Mail; Mirapoint; Student |
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2 |
2 |
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E-Mail; Mozilla; Faculty/Staff |
38 |
|
38 |
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E-Mail; Mozilla; Student |
|
2 |
2 |
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E-Mail; Other |
25 |
7 |
32 |
| |
E-Mail; Outlook Express; Faculty/Staff |
5 |
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5 |
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E-Mail; Outlook Express; Students |
|
1 |
1 |
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E-Mail; Outlook; Faculty/Staff |
6 |
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6 |
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E-Mail; Pine; How To Use |
3 |
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3 |
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E-Mail; Pine; Mail lock or corrupted inbox |
1 |
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1 |
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E-Mail; Spam filtering |
8 |
3 |
11 |
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E-Mail; Webmail |
3 |
5 |
8 |
| E-mail
Count |
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174 |
28 |
202 |
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| General
Information |
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Library |
|
1 |
1 |
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Other |
14 |
7 |
21 |
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Telephone; General; Telephone Services |
3 |
|
3 |
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Telephone; General; Wrong number |
1 |
|
1 |
| General
Information Count |
|
18 |
8 |
26 |
| |
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| Learning
Systems |
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Instructional Technology; Multimedia |
|
1 |
1 |
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Learning; WebCT; Other |
15 |
17 |
32 |
| Learning
Systems Count |
|
15 |
18 |
33 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
12 |
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12 |
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Printing; RJE |
3 |
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3 |
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Printing; VendPrint |
|
1 |
1 |
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Scanning |
|
1 |
1 |
| Printing
Count |
|
15 |
2 |
17 |
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| Security |
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Security; Compromised |
11 |
5 |
16 |
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Security; Copyright |
2 |
1 |
3 |
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Security; Other |
4 |
1 |
5 |
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Security; Rogue DHCP |
6 |
3 |
9 |
| Security
Count |
|
23 |
10 |
33 |
| |
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| Service Interruption |
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Service Interruption; Central System Problem |
10 |
|
10 |
| Service
Interruption Count |
|
10 |
|
10 |
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| Software |
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Software; Database; Access |
3 |
|
3 |
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Software; Database; Other |
1 |
|
1 |
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Software; Other |
7 |
2 |
9 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
1 |
2 |
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Software; Presentation/Desktop Publish.; Other |
|
1 |
1 |
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Software; Presentation/Desktop Publish.; Powerpoint |
2 |
1 |
3 |
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Software; Spreadsheets; Excel |
3 |
|
3 |
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Software; Stat/Math Applications; Maple |
1 |
|
1 |
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Software; UD Thesis; MS Word |
|
2 |
2 |
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Software; Word Processing/Editors; MS Word |
10 |
|
10 |
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Software; Word Processing/Editors; Word Perfect |
1 |
|
1 |
| Software Count |
|
29 |
7 |
36 |
| |
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| TSC
Requests |
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TSC; Ethernet; Repair |
|
1 |
1 |
| |
TSC; PPP; New Setup |
4 |
|
4 |
| |
TSC; PPP; Repair |
1 |
1 |
2 |
| |
TSC; Special Request |
17 |
1 |
18 |
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TSC; Troubleshoot; Boot Problems |
6 |
|
6 |
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TSC; Troubleshoot; Hardware |
2 |
|
2 |
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TSC; Troubleshoot; Operating System |
2 |
1 |
3 |
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TSC; Troubleshoot; Software |
6 |
1 |
7 |
| |
TSC; Virus Repair |
4 |
3 |
7 |
| TSC
Requests Count |
|
42 |
8 |
50 |
| |
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| Using
UNIX |
|
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| |
File Management; Disk Quota |
4 |
1 |
5 |
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Using Unix; Command syntax |
3 |
1 |
4 |
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Using Unix; Other |
1 |
|
1 |
| Using
UNIX Count |
|
8 |
2 |
10 |
| |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
2 |
|
2 |
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Web (WWW); Browsers; Student |
|
1 |
1 |
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Web (WWW); Web Pages; Faculty/Staff |
9 |
2 |
11 |
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Web (WWW); Web Pages; Student |
|
2 |
2 |
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Web (WWW); Web Proxy |
3 |
6 |
9 |
| Web
Count |
|
14 |
11 |
25 |
| |
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| Grand
Total |
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585 |
191 |
776 |
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