| IT Help Center - June 2003 | ||||
| Student Problems | Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 9 | Connection; PPP; Student | 19 | |
| Access; Out of funds | 1 | Learning; WebCT; Login | 15 | |
| Access; Passwords; Unix | 2 | Connection; Ethernet; Student; Troubleshoot | 13 | |
| Access; PINS; Faculty/Staff | 1 | Learning; WebCT; Other | 11 | |
| Access; PINS; Student | 6 | TSC; Troubleshoot; Boot Problems | 10 | |
| Access; Username | 1 | Access; Activate; UNIX; Student | 9 | |
| Connection; Ethernet; Student; MoveIn | 1 | TSC; PPP; Repair | 7 | |
| Connection; Ethernet; Student; Troubleshoot | 13 | Security; Bandwidth | 7 | |
| Connection; ISP; Student | 3 | TSC; Troubleshoot; Software | 6 | |
| Connection; PPP; Student | 19 | Access; PINS; Student | 6 | |
| Connection; Wireless; Student | 1 | TSC; Virus Repair | 4 | |
| Desktop Systems; Setup | 1 | TSC; Ethernet; New Setup | 4 | |
| Desktop Systems; Use; Faculty/Staff | 1 | Security; Copyright | 4 | |
| Desktop Systems; Use; Students | 3 | Connection; ISP; Student | 3 | |
| E-Mail; General; Forward command | 2 | Desktop Systems; Use; Students | 3 | |
| E-Mail; Messenger; General (how to use) | 1 | TSC; Troubleshoot; Operating System | 3 | |
| E-Mail; Messenger; Preferences | 1 | TSC; Special Request | 3 | |
| E-Mail; Other | 1 | TSC; Ethernet; Repair | 3 | |
| E-Mail; Outlook Express; Students | 2 | Security; Hacking | 3 | |
| E-Mail; Outlook; Student | 2 | Web (WWW); Web Proxy | 2 | |
| E-Mail; Pine; How To Use | 1 | E-Mail; Outlook; Student | 2 | |
| Learning; WebCT; Login | 15 | Web (WWW); Web Pages; Student | 2 | |
| Learning; WebCT; Other | 11 | Web (WWW); Browsers; Student | 2 | |
| Other | 2 | Using Unix; Other | 2 | |
| Printing; Local; Student | 1 | Other | 2 | |
| Security; Bandwidth | 7 | Using Unix; Command syntax | 2 | |
| Security; Copyright | 4 | Access; Passwords; Unix | 2 | |
| Security; Hacking | 3 | E-Mail; General; Forward command | 2 | |
| Service Interruption; Central System Problem | 1 | E-Mail; Outlook Express; Students | 2 | |
| Software; Database; Access | 1 | TSC; PPP; New Setup | 2 | |
| Software; UD Thesis; MS Word | 1 | E-Mail; Pine; How To Use | 1 | |
| Telephone; General; Wrong number | 1 | Software; UD Thesis; MS Word | 1 | |
| TSC; Ethernet; New Setup | 4 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; Repair | 3 | Desktop Systems; Setup | 1 | |
| TSC; PPP; New Setup | 2 | E-Mail; Other | 1 | |
| TSC; PPP; Repair | 7 | Software; Database; Access | 1 | |
| TSC; Special Request | 3 | Connection; Ethernet; Student; MoveIn | 1 | |
| TSC; Troubleshoot; Boot Problems | 10 | E-Mail; Messenger; Preferences | 1 | |
| TSC; Troubleshoot; Hardware | 1 | Access; Username | 1 | |
| TSC; Troubleshoot; Operating System | 3 | TSC; Troubleshoot; Hardware | 1 | |
| TSC; Troubleshoot; Software | 6 | E-Mail; Messenger; General (how to use) | 1 | |
| TSC; Virus Repair | 4 | Service Interruption; Central System Problem | 1 | |
| Using Unix; Command syntax | 2 | Connection; Wireless; Student | 1 | |
| Using Unix; Other | 2 | Desktop Systems; Use; Faculty/Staff | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 1 | Printing; Local; Student | 1 | |
| Web (WWW); Browsers; Student | 2 | Voice Mail; Resets/Reinitialize; Student | 1 | |
| Web (WWW); Web Pages; Student | 2 | Access; PINS; Faculty/Staff | 1 | |
| Web (WWW); Web Proxy | 2 | Access; Out of funds | 1 | |
| Grand Total | 173 | Grand Total | 173 |