| IT Help Center - June 2003 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Desktop Systems; Use; Faculty/Staff | 94 | |
| Access; Activate; UNIX; Faculty/Staff | 10 | E-Mail; Messenger; General (how to use) | 30 | |
| Access; Activate; UNIX; Student | 9 | Security; Bandwidth | 29 | |
| Access; Change of Owner | 1 | Security; Hacking | 28 | |
| Access; Out of funds | 2 | Connection; PPP; Faculty/Staff | 26 | |
| Access; Passwords; MVS | 7 | E-Mail; Other | 25 | |
| Access; Passwords; Unix | 14 | Learning; WebCT; Other | 23 | |
| Access; PINS; Faculty/Staff | 6 | Desktop Systems; Setup | 22 | |
| Access; PINS; Student | 7 | Connection; PPP; Student | 22 | |
| Access; Register username | 2 | TSC; Troubleshoot; Boot Problems | 19 | |
| Access; Username | 4 | Printing; Local; Faculty/Staff | 17 | |
| Administrative Systems; FIS; General Accounting | 1 | Other | 17 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | Connection; Ethernet; Faculty/Staff | 17 | |
| Administrative Systems; Reporting; Supernatural | 1 | Web (WWW); Web Pages; Faculty/Staff | 16 | |
| Administrative Systems; SIS; Student Records (100-199) | 3 | TSC; PPP; New Setup | 16 | |
| Connection; Ethernet; Faculty/Staff | 17 | Connection; Ethernet; Student; Troubleshoot | 16 | |
| Connection; Ethernet; Student; MoveIn | 1 | Learning; WebCT; Login | 15 | |
| Connection; Ethernet; Student; Troubleshoot | 16 | Access; Passwords; Unix | 14 | |
| Connection; ISP; Faculty/Staff | 2 | Web (WWW); Browsers; Faculty/Staff | 13 | |
| Connection; ISP; Student | 4 | TSC; Troubleshoot; Operating System | 13 | |
| Connection; PPP; Faculty/Staff | 26 | TSC; PPP; Repair | 13 | |
| Connection; PPP; Student | 22 | Security; Virus; Has Virus; Faculty/Staff | 13 | |
| Connection; Software; FTP | 5 | TSC; Troubleshoot; Software | 12 | |
| Connection; Software; Telnet | 1 | Printing; RJE | 12 | |
| Connection; Wireless; Faculty/Staff | 1 | E-Mail; Messenger; Preferences | 11 | |
| Connection; Wireless; Student | 2 | Service Interruption; Central System Problem | 10 | |
| Desktop Systems; Maintenance; Faculty/Staff | 4 | Access; Activate; UNIX; Faculty/Staff | 10 | |
| Desktop Systems; Setup | 22 | TSC; Virus Repair | 9 | |
| Desktop Systems; TSC; Pre-purchase | 2 | TSC; Special Request | 9 | |
| Desktop Systems; Use; Faculty/Staff | 94 | Access; Activate; UNIX; Student | 9 | |
| Desktop Systems; Use; Students | 4 | E-Mail; Outlook Express; Faculty/Staff | 9 | |
| Documentation | 1 | E-Mail; General; Vacation message | 9 | |
| E-Mail; General; Forward command | 3 | TSC; Ethernet; New Setup | 8 | |
| E-Mail; General; INBOX recover | 3 | Service Interruption; Departmental Server | 8 | |
| E-Mail; General; INBOX too large | 2 | E-Mail; Pine; How To Use | 8 | |
| E-Mail; General; Mail lists | 7 | Using Unix; Command syntax | 7 | |
| E-Mail; General; Vacation message | 9 | E-Mail; General; Mail lists | 7 | |
| E-Mail; MAC OS X; Faculty/Staff | 2 | Software; Word Processing/Editors; MS Word | 7 | |
| E-Mail; Messenger; Address books | 4 | Access; PINS; Student | 7 | |
| E-Mail; Messenger; Delete messages | 7 | Access; Passwords; MVS | 7 | |
| E-Mail; Messenger; General (how to use) | 30 | E-Mail; Messenger; Delete messages | 7 | |
| E-Mail; Messenger; Preferences | 11 | Access; PINS; Faculty/Staff | 6 | |
| E-Mail; Other | 25 | TSC; Troubleshoot; Hardware | 6 | |
| E-Mail; Outlook Express; Faculty/Staff | 9 | Security; Copyright | 6 | |
| E-Mail; Outlook Express; Students | 4 | Web (WWW); Web Proxy | 5 | |
| E-Mail; Outlook; Faculty/Staff | 4 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 5 | |
| E-Mail; Outlook; Student | 2 | Connection; Software; FTP | 5 | |
| E-Mail; Pine; How To Use | 8 | TSC; Ethernet; Repair | 5 | |
| EZFORMS; Class Roster Request | 1 | Software; Spreadsheets; Excel | 5 | |
| EZFORMS; FAI (Request for Services) | 1 | File Management; Disk Quota | 5 | |
| EZFORMS; General | 3 | E-Mail; Outlook Express; Students | 4 | |
| EZFORMS; Purchase Requisition | 3 | E-Mail; Outlook; Faculty/Staff | 4 | |
| EZFORMS; Sabbatical Leave Request | 1 | Voice Mail; General Questions | 4 | |
| File Management; Disk Quota | 5 | Connection; ISP; Student | 4 | |
| HR; Forms; Employee Demographic Data | 1 | Desktop Systems; Maintenance; Faculty/Staff | 4 | |
| LAN; Faculty/Staff | 1 | Software; UD Thesis; MS Word | 4 | |
| Learning; WebCT; Login | 15 | Software; Stat/Math Applications; Other Stat/Math Problems | 4 | |
| Learning; WebCT; Other | 23 | Security; Virus; Needs software | 4 | |
| Library | 2 | E-Mail; Messenger; Address books | 4 | |
| Other | 17 | Desktop Systems; Use; Students | 4 | |
| Printing; Local; Faculty/Staff | 17 | Access; Username | 4 | |
| Printing; Local; Student | 1 | EZFORMS; General | 3 | |
| Printing; RJE | 12 | Web (WWW); Browsers; Student | 3 | |
| Printing; Unix; Color/Poster | 1 | EZFORMS; Purchase Requisition | 3 | |
| Security; Bandwidth | 29 | Administrative Systems; SIS; Student Records (100-199) | 3 | |
| Security; Copyright | 6 | E-Mail; General; Forward command | 3 | |
| Security; Hacking | 28 | Telephone; General; Telephone Services | 3 | |
| Security; Other | 2 | Telephone; General; Information (x2000) | 3 | |
| Security; Spam | 1 | Software; Remedy; Access | 3 | |
| Security; Virus; Has Virus; Faculty/Staff | 13 | E-Mail; General; INBOX recover | 3 | |
| Security; Virus; Has Virus; Student | 1 | Web (WWW); Web Pages; Student | 2 | |
| Security; Virus; How to use software | 2 | Connection; ISP; Faculty/Staff | 2 | |
| Security; Virus; Needs software | 4 | Security; Virus; How to use software | 2 | |
| Service Interruption; Central System Outage | 2 | Using Unix; Other | 2 | |
| Service Interruption; Central System Problem | 10 | Service Interruption; Central System Outage | 2 | |
| Service Interruption; Departmental Server | 8 | Connection; Wireless; Student | 2 | |
| Software; Database; Access | 1 | Library | 2 | |
| Software; Database; Other | 1 | E-Mail; Outlook; Student | 2 | |
| Software; Graphics | 1 | Access; Register username | 2 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Desktop Systems; TSC; Pre-purchase | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 2 | Access; Out of funds | 2 | |
| Software; Presentation/Desktop Publish.; Other | 1 | Software; Presentation/Desktop Publish.; Dreamweaver | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | Access; Activate; MVS | 2 | |
| Software; Remedy; Access | 3 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| Software; Remedy; Changes | 1 | E-Mail; General; INBOX too large | 2 | |
| Software; Spreadsheets; Excel | 5 | Telephone; General; Wrong number | 2 | |
| Software; Stat/Math Applications; Matlab | 1 | Security; Other | 2 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 4 | E-Mail; MAC OS X; Faculty/Staff | 2 | |
| Software; UD Thesis; MS Word | 4 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 2 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 2 | Printing; Local; Student | 1 | |
| Software; Word Processing/Editors; MS Word | 7 | LAN; Faculty/Staff | 1 | |
| Telephone; General; Information (x2000) | 3 | Connection; Ethernet; Student; MoveIn | 1 | |
| Telephone; General; Telephone Services | 3 | Software; Stat/Math Applications; Matlab | 1 | |
| Telephone; General; Wrong number | 2 | Access; Change of Owner | 1 | |
| TSC; Ethernet; New Setup | 8 | EZFORMS; Class Roster Request | 1 | |
| TSC; Ethernet; Repair | 5 | Administrative Systems; FIS; General Accounting | 1 | |
| TSC; PPP; New Setup | 16 | Software; Remedy; Changes | 1 | |
| TSC; PPP; Repair | 13 | Security; Spam | 1 | |
| TSC; Special Request | 9 | Software; Presentation/Desktop Publish.; Other | 1 | |
| TSC; Troubleshoot; Boot Problems | 19 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| TSC; Troubleshoot; Hardware | 6 | Software; Graphics | 1 | |
| TSC; Troubleshoot; Operating System | 13 | HR; Forms; Employee Demographic Data | 1 | |
| TSC; Troubleshoot; Software | 12 | EZFORMS; FAI (Request for Services) | 1 | |
| TSC; Virus Repair | 9 | Software; Database; Other | 1 | |
| Using Unix; Command syntax | 7 | Connection; Wireless; Faculty/Staff | 1 | |
| Using Unix; Other | 2 | Documentation | 1 | |
| Voice Mail; General Questions | 4 | Software; Database; Access | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 5 | EZFORMS; Sabbatical Leave Request | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 1 | Printing; Unix; Color/Poster | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 13 | Voice Mail; Resets/Reinitialize; Student | 1 | |
| Web (WWW); Browsers; Student | 3 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 16 | Connection; Software; Telnet | 1 | |
| Web (WWW); Web Pages; Student | 2 | Administrative Systems; Reporting; Supernatural | 1 | |
| Web (WWW); Web Proxy | 5 | Security; Virus; Has Virus; Student | 1 | |
| Grand Total | 846 | Grand Total | 846 |