| IT
Help Center - July 2008 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty - Staff - all other |
Students - Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central Systems Access |
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Access; Activate; UNIX; Faculty/Staff |
8 |
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8 |
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Access; Activate; UNIX; Student |
3 |
87 |
90 |
| |
Access; CAS Authentication |
1 |
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1 |
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Access; Inactive users |
22 |
20 |
42 |
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Access; Passwords; Other |
1 |
2 |
3 |
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Access; Passwords; Unix |
11 |
21 |
32 |
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Access; PINS; Faculty/Staff |
7 |
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7 |
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Access; PINS; Student |
1 |
23 |
24 |
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Access; UD ID |
5 |
4 |
9 |
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Access; UDelNetID |
9 |
1 |
10 |
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Access; UNIX |
1 |
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1 |
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Learning; MyCourses; Login |
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1 |
1 |
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Software; Remedy; Access |
1 |
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1 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
1 |
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1 |
| Central Systems Access
Total |
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71 |
159 |
230 |
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| Central Systems Software |
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Administrative Systems; Peoplesoft; Financials |
4 |
1 |
5 |
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Administrative Systems; Peoplesoft; UDSIS |
10 |
13 |
23 |
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Administrative Systems; Web; Web Forms |
18 |
4 |
22 |
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Documentation |
4 |
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4 |
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Voice Mail; General Questions |
1 |
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1 |
| Central Systems Software
Total |
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37 |
18 |
55 |
| |
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| Connecting to UD |
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Connection; Ethernet; Faculty/Staff |
13 |
5 |
18 |
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Connection; Ethernet; Student; Troubleshoot |
3 |
12 |
15 |
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Connection; IP; Release/Renew |
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1 |
1 |
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Connection; ISP; Faculty/Staff |
4 |
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4 |
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Connection; ISP; Student |
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1 |
1 |
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Connection; Parent |
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1 |
1 |
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Connection; PPP; Faculty/Staff |
4 |
1 |
5 |
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Connection; Software; SSH |
2 |
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2 |
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Connection; VPN |
2 |
1 |
3 |
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Connection; Wireless; Faculty/Staff |
9 |
1 |
10 |
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Connection; Wireless; Student |
1 |
10 |
11 |
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DCWO |
1 |
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1 |
| Connecting to UD Total |
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39 |
33 |
72 |
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| Desktop Systems |
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Departmental Servers |
14 |
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14 |
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Desktop Systems; Maintenance; Faculty/Staff |
5 |
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5 |
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Desktop Systems; Maintenance; Student |
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1 |
1 |
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Desktop Systems; Setup |
4 |
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4 |
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Desktop Systems; TSC; Pre-purchase |
1 |
9 |
10 |
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Desktop Systems; TSC; Software assistance |
1 |
2 |
3 |
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Desktop Systems; Use; Faculty/Staff |
51 |
4 |
55 |
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Desktop Systems; Use; Students |
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5 |
5 |
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Software Distribution |
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2 |
2 |
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Virus; General Questions |
2 |
4 |
6 |
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Virus; Has Virus (port not off); Faculty/Staff |
5 |
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5 |
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Virus; Has Virus (port not off); Student |
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1 |
1 |
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Virus; Needs Software |
5 |
4 |
9 |
| Desktop Systems Total |
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88 |
32 |
120 |
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| E-mail |
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E-Mail; DropBox |
3 |
1 |
4 |
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E-Mail; General; Forward command |
5 |
7 |
12 |
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E-Mail; General; Mail lists; General |
5 |
1 |
6 |
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E-Mail; General; Mail lists; PO Box |
3 |
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3 |
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E-Mail; MAC OS X; Faculty/Staff |
5 |
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5 |
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E-Mail; MAC OS X; Student |
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1 |
1 |
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E-Mail; Mirapoint; Faculty/Staff |
11 |
1 |
12 |
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E-Mail; Mirapoint; Student |
1 |
1 |
2 |
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E-Mail; Mozilla; Faculty/Staff |
5 |
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5 |
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E-Mail; Other |
16 |
7 |
23 |
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E-Mail; Outlook Express; Faculty/Staff |
1 |
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1 |
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E-Mail; Outlook; Faculty/Staff |
17 |
1 |
18 |
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E-Mail; Quota |
10 |
3 |
13 |
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E-Mail; Spam filtering |
6 |
4 |
10 |
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E-Mail; Thunderbird; Faculty/Staff |
2 |
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2 |
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E-Mail; Webmail; Faculty/Staff |
12 |
2 |
14 |
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E-Mail; Webmail; Student |
1 |
6 |
7 |
| E-mail Total |
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103 |
35 |
138 |
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| General Information |
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Computing Sites |
2 |
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2 |
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Other |
33 |
22 |
55 |
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Telephone; Cellular Wireless |
20 |
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20 |
| General Information Total |
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55 |
22 |
77 |
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| Learning Systems |
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Instructional Technology; Audio/Visual Equip fail (UMS) |
1 |
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1 |
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Instructional Technology; Multimedia |
1 |
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1 |
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Instructional Technology; Video streaming |
1 |
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1 |
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Learning; MyCourses; Other |
16 |
5 |
21 |
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Learning; Sakai; Other |
3 |
1 |
4 |
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Learning; User Services, self-paced mods |
1 |
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1 |
| Learning Systems Total |
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23 |
6 |
29 |
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| Printing |
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Printing; Local; Faculty/Staff |
1 |
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1 |
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Printing; Network; Faculty/Staff |
5 |
2 |
7 |
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Printing; Unix; Color/Poster |
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1 |
1 |
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Printing; VendPrint |
1 |
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1 |
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Scanning |
1 |
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1 |
| Printing Total |
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8 |
3 |
11 |
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| Security |
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Security; Compromised |
16 |
15 |
31 |
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Security; Copyright |
5 |
9 |
14 |
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Security; Other |
1 |
1 |
2 |
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Security; Rogue DHCP |
1 |
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1 |
| Security Total |
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23 |
25 |
48 |
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| Software |
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Software; Database; Access |
2 |
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2 |
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Software; Graphics |
1 |
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1 |
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Software; Other |
9 |
2 |
11 |
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Software; Spreadsheets; Excel |
2 |
1 |
3 |
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Software; Stat/Math Applications; Mathematica |
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1 |
1 |
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Software; UD Thesis; MS Word |
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7 |
7 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
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1 |
1 |
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Software; Word Processing/Editors; MS Word |
10 |
2 |
12 |
| Software Total |
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24 |
14 |
38 |
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| TSC Requests |
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TSC; PPP; New Setup |
1 |
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1 |
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TSC; PPP; Repair |
2 |
1 |
3 |
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TSC; Special Request |
10 |
3 |
13 |
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TSC; Troubleshoot; Boot Problems |
2 |
1 |
3 |
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TSC; Troubleshoot; Hardware |
5 |
1 |
6 |
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TSC; Troubleshoot; Operating System |
8 |
2 |
10 |
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TSC; Troubleshoot; Software |
5 |
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5 |
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TSC; Troubleshoot; Spyware |
5 |
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5 |
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TSC; Virus Repair |
9 |
3 |
12 |
| TSC Requests Total |
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47 |
11 |
58 |
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| Using UNIX |
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Using Unix; Command syntax |
|
1 |
1 |
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Using Unix; Other |
1 |
|
1 |
| Using UNIX Total |
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1 |
1 |
2 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
1 |
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1 |
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Web (WWW); Browsers; Student |
1 |
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1 |
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Web (WWW); Web Pages; Faculty/Staff |
25 |
2 |
27 |
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Web (WWW); Web Pages; Student |
2 |
3 |
5 |
| Web Total |
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29 |
5 |
34 |
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| Grand Total |
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548 |
364 |
912 |
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