| IT
Help Center - July 2007 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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Access; Activate; UNIX;
Faculty/Staff |
12 |
1 |
13 |
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Access; Activate; UNIX; Student |
2 |
70 |
72 |
| |
Access; CAS Authentication |
1 |
1 |
2 |
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Access; Disk quota increase |
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1 |
1 |
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Access; Inactive users |
15 |
11 |
26 |
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Access; Out of funds |
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3 |
3 |
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Access; Passwords; MVS |
4 |
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4 |
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Access; Passwords; Unix |
10 |
19 |
29 |
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Access; PINS; Faculty/Staff |
17 |
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17 |
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Access; PINS; Student |
3 |
23 |
26 |
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Access; UD ID |
3 |
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3 |
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Access; UDelNetID |
3 |
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3 |
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Access; Username |
5 |
5 |
10 |
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Learning; MyCourses; Login |
2 |
3 |
5 |
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Software; Calendar Server
(SunOne); Access |
3 |
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3 |
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Voice Mail; Resets/Reinitialize;
Faculty/Staff |
3 |
1 |
4 |
| Central
Systems Access Count |
83 |
138 |
221 |
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| Central
Systems Software |
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Administrative Systems; Web; Web
Forms |
12 |
1 |
13 |
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Documentation |
2 |
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2 |
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Peoplesoft; Financials |
3 |
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3 |
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Peoplesoft; HR |
1 |
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1 |
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Peoplesoft; SIS |
15 |
14 |
29 |
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Software Distribution |
1 |
1 |
2 |
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Voice Mail; General Questions |
2 |
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2 |
| Central
Systems Software Count |
36 |
16 |
52 |
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| Connecting
to UD |
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Connection; Ethernet;
Faculty/Staff |
16 |
1 |
17 |
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Connection; Ethernet; Student;
Troubleshoot |
2 |
22 |
24 |
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Connection; IP; Duplicate |
1 |
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1 |
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Connection; IP; Release/Renew |
1 |
4 |
5 |
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Connection; IP; Troubleshoot |
7 |
2 |
9 |
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Connection; ISP; Faculty/Staff |
8 |
1 |
9 |
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Connection; ISP; Student |
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3 |
3 |
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Connection; Parent |
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1 |
1 |
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Connection; PPP; Faculty/Staff |
9 |
2 |
11 |
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Connection; PPP; Student |
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3 |
3 |
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Connection; Software; FTP |
1 |
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1 |
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Connection; Software; Other |
2 |
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2 |
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Connection; Software; SSH |
3 |
2 |
5 |
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Connection; VPN |
4 |
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4 |
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Connection; Wireless;
Faculty/Staff |
9 |
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9 |
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Connection; Wireless; Student |
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7 |
7 |
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DCWO |
1 |
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1 |
| Connecting
to UD Count |
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64 |
48 |
112 |
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| Dekstop
Systems |
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Departmental Servers |
9 |
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9 |
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Desktop Systems; Maintenance;
Faculty/Staff |
3 |
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3 |
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Desktop Systems; Maintenance;
Student |
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1 |
1 |
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Desktop Systems; Setup |
9 |
1 |
10 |
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Desktop Systems; TSC; Pre-purchase |
1 |
8 |
9 |
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Desktop Systems; TSC; Software
assistance |
1 |
1 |
2 |
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Desktop Systems; Use;
Faculty/Staff |
56 |
2 |
58 |
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Desktop Systems; Use; Students |
1 |
15 |
16 |
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LAN; Faculty/Staff |
1 |
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1 |
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Virus; General Questions |
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2 |
2 |
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Virus; Has Virus (port not off);
Student |
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2 |
2 |
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Virus; Needs Software |
4 |
13 |
17 |
| Dekstop
Systems Count |
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85 |
45 |
130 |
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| E-mail |
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E-Mail; General; Forward command |
2 |
4 |
6 |
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E-Mail; General; INBOX recover |
1 |
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1 |
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E-Mail; General; Mail lists |
26 |
2 |
28 |
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E-Mail; General; Mail lists;
General |
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2 |
2 |
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E-Mail; General; Mail lists; PO
Box |
7 |
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7 |
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E-Mail; MAC OS X; Faculty/Staff |
6 |
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6 |
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E-Mail; MAC OS X; Student |
1 |
1 |
2 |
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E-Mail; Messenger; Address books |
1 |
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1 |
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E-Mail; Messenger; General (how to
use) |
1 |
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1 |
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E-Mail; Mirapoint; Faculty/Staff |
8 |
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8 |
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E-Mail; Mirapoint; Student |
1 |
3 |
4 |
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E-Mail; Mozilla; Faculty/Staff |
8 |
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8 |
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E-Mail; Other |
17 |
6 |
23 |
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E-Mail; Outlook Express;
Faculty/Staff |
2 |
1 |
3 |
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E-Mail; Outlook Express; Students |
2 |
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2 |
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E-Mail; Outlook; Faculty/Staff |
8 |
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8 |
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E-Mail; Outlook; Student |
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1 |
1 |
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E-Mail; Pine; How To Use |
2 |
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2 |
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E-Mail; Spam filtering |
10 |
5 |
15 |
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E-Mail; Thunderbird |
3 |
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3 |
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E-Mail; Webmail |
15 |
5 |
20 |
| E-mail
Count |
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121 |
30 |
151 |
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| General
Information |
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Computing Sites |
1 |
2 |
3 |
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Library |
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1 |
1 |
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Other |
24 |
13 |
37 |
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Telephone; General; Information
(x2000) |
3 |
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3 |
| General
Information Count |
28 |
16 |
44 |
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| Learning
Systems |
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Learning; MyCourses; OHS |
1 |
2 |
3 |
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Learning; MyCourses; Other |
21 |
5 |
26 |
| Learning
Systems Count |
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22 |
7 |
29 |
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| Printing |
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Printing; Local; Faculty/Staff |
15 |
1 |
16 |
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Printing; Local; Student |
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1 |
1 |
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Printing; RJE |
2 |
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2 |
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Printing; Unix; Color/Poster |
1 |
2 |
3 |
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Printing; VendPrint |
1 |
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1 |
| Printing
Count |
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19 |
4 |
23 |
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| Security |
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Security; Compromised |
13 |
5 |
18 |
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Security; Copyright |
4 |
7 |
11 |
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Security; Other |
1 |
1 |
2 |
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Security; Rogue DHCP |
3 |
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3 |
| Security
Count |
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21 |
13 |
34 |
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| Service
Interruption |
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Service Interruption; Central
System Outage |
2 |
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2 |
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Service Interruption; Central
System Problem |
1 |
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1 |
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Service Interruption; Departmental
Server |
2 |
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2 |
| Service
Interruption Count |
5 |
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5 |
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| Software |
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Software; Calendar Server
(SunOne); Usage |
1 |
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1 |
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Software; Database; Other |
1 |
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1 |
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Software; Other |
4 |
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4 |
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Software; Presentation/Desktop
Publish.; Dreamweaver |
1 |
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1 |
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Software; Presentation/Desktop
Publish.; Powerpoint |
1 |
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1 |
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Software; Spreadsheets; Excel |
2 |
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2 |
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Software; Stat/Math Applications;
Matlab |
1 |
1 |
2 |
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Software; UD Thesis; MS Word |
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7 |
7 |
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Software; Word Processing/Editors;
MS Word |
11 |
2 |
13 |
| Software
Count |
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22 |
10 |
32 |
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| TSC
Requests |
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TSC; Ethernet; New Setup |
1 |
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1 |
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TSC; PPP; New Setup |
2 |
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2 |
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TSC; Special Request |
20 |
8 |
28 |
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TSC; Troubleshoot; Boot Problems |
3 |
4 |
7 |
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TSC; Troubleshoot; Hardware |
1 |
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1 |
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TSC; Troubleshoot; Operating
System |
5 |
1 |
6 |
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TSC; Troubleshoot; Software |
1 |
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1 |
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TSC; Troubleshoot; Spyware |
1 |
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1 |
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TSC; Virus Repair |
7 |
3 |
10 |
| TSC
Requests Count |
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41 |
16 |
57 |
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| Using
UNIX |
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File Management; Disk Quota |
5 |
1 |
6 |
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File Management; UNIX |
1 |
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1 |
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Using Unix; Command syntax |
2 |
2 |
4 |
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Using Unix; Other |
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1 |
1 |
| Using
UNIX Count |
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8 |
4 |
12 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
2 |
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2 |
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Web (WWW); Browsers; Student |
1 |
2 |
3 |
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Web (WWW); Web Pages;
Faculty/Staff |
17 |
2 |
19 |
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Web (WWW); Web Pages; Student |
1 |
4 |
5 |
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Web (WWW); Web Proxy |
1 |
3 |
4 |
| Web
Count |
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22 |
11 |
33 |
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| Grand
Total |
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577 |
358 |
935 |
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