| IT
Help Center - July 2005 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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| |
Access; Activate; MVS |
1 |
|
1 |
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Access; Activate; UNIX; Faculty/Staff |
4 |
|
4 |
| |
Access; Activate; UNIX; Student |
2 |
13 |
15 |
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Access; CAS Authentication |
2 |
|
2 |
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Access; Inactive users |
7 |
27 |
34 |
| |
Access; Passwords; MVS |
7 |
2 |
9 |
| |
Access; Passwords; Unix |
6 |
7 |
13 |
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Access; PINS; Faculty/Staff |
2 |
|
2 |
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Access; PINS; Student |
|
13 |
13 |
| |
Access; Username |
2 |
13 |
15 |
| |
Learning; WebCT; Login |
|
6 |
6 |
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Software; Calendar Server (SunOne); Access |
2 |
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2 |
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Software; Remedy; Access |
5 |
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5 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
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2 |
| Central
Systems Access Count |
42 |
81 |
123 |
| |
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| Central
Systems Software |
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Administrative Systems; FIS; Purchasing |
1 |
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1 |
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Administrative Systems; Reporting; Cognos |
1 |
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1 |
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Administrative Systems; Reporting; Supernatural |
2 |
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2 |
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Administrative Systems; SIS; Billing (400-499) |
|
1 |
1 |
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Administrative Systems; SIS; SIS+ |
1 |
1 |
2 |
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Administrative Systems; SIS; Special Use for UD (800-899) |
1 |
|
1 |
| |
Administrative Systems; Web; Web Forms |
16 |
3 |
19 |
| |
Documentation |
2 |
|
2 |
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EZFORMS |
6 |
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6 |
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Peoplesoft; Financials |
3 |
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3 |
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Peoplesoft; HR |
2 |
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2 |
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Software; Remedy; Changes |
2 |
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2 |
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Voice Mail; General Questions |
7 |
1 |
8 |
| Central
Systems Software Count |
44 |
6 |
50 |
| |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
13 |
2 |
15 |
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Connection; Ethernet; Student; MoveIn |
|
1 |
1 |
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Connection; Ethernet; Student; Troubleshoot |
2 |
19 |
21 |
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Connection; ISP; Faculty/Staff |
1 |
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1 |
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Connection; ISP; Student |
|
1 |
1 |
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Connection; PPP; Faculty/Staff |
24 |
1 |
25 |
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Connection; PPP; Student |
2 |
5 |
7 |
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Connection; Software; Telnet |
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1 |
1 |
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Connection; VPN |
1 |
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1 |
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Connection; Wireless; Faculty/Staff |
4 |
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4 |
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Connection; Wireless; Student |
1 |
4 |
5 |
| Connecting
to UD Count |
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48 |
34 |
82 |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
2 |
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2 |
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Desktop Systems; Maintenance; Student |
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1 |
1 |
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Desktop Systems; Setup |
12 |
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12 |
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Desktop Systems; TSC; Pre-purchase |
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8 |
8 |
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Desktop Systems; TSC; Software assistance |
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4 |
4 |
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Desktop Systems; Use; Faculty/Staff |
69 |
5 |
74 |
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Desktop Systems; Use; Students |
4 |
15 |
19 |
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LAN; Faculty/Staff |
1 |
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1 |
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Virus; General Questions |
2 |
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2 |
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Virus; Has Virus (port not off); Faculty/Staff |
2 |
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2 |
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Virus; Has Virus (port not off); Student |
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2 |
2 |
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Virus; Needs Software |
3 |
3 |
6 |
| Desktop
Systems Count |
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95 |
38 |
133 |
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| E-mail |
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E-Mail; General; Forward command |
2 |
3 |
5 |
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E-Mail; General; INBOX recover |
1 |
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1 |
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E-Mail; General; Mail lists |
5 |
1 |
6 |
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E-Mail; General; Vacation message |
7 |
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7 |
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E-Mail; MAC OS X; Faculty/Staff |
3 |
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3 |
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E-Mail; Messenger; General (how to use) |
4 |
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4 |
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E-Mail; Messenger; Preferences |
1 |
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1 |
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E-Mail; Mirapoint; Faculty/Staff |
21 |
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21 |
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E-Mail; Mirapoint; Student |
1 |
6 |
7 |
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E-Mail; Mozilla; Faculty/Staff |
28 |
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28 |
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E-Mail; Other |
20 |
9 |
29 |
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E-Mail; Outlook Express; Faculty/Staff |
3 |
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3 |
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E-Mail; Outlook; Faculty/Staff |
7 |
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7 |
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E-Mail; Pine; How To Use |
1 |
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1 |
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E-Mail; Spam filtering |
9 |
5 |
14 |
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E-Mail; Webmail |
8 |
2 |
10 |
| E-mail
Count |
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121 |
26 |
147 |
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| General
Information |
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Computing Sites |
2 |
1 |
3 |
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Library |
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2 |
2 |
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Other |
14 |
6 |
20 |
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Telephone; General; Information (x2000) |
1 |
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1 |
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Telephone; General; Telephone Services |
4 |
1 |
5 |
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Telephone; General; Wrong number |
3 |
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3 |
| General
Information Count |
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24 |
10 |
34 |
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| Learning
Systems |
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Instructional Technology; Classroom Setup |
1 |
|
1 |
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Learning; WebCT; Other |
22 |
3 |
25 |
| Learning
Systems Count |
|
23 |
3 |
26 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
10 |
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10 |
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Printing; RJE |
5 |
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5 |
| Printing
Count |
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15 |
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15 |
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| Security |
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Security; Compromised |
18 |
14 |
32 |
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Security; Copyright |
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2 |
2 |
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Security; Other |
2 |
1 |
3 |
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Security; PNPI |
3 |
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3 |
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Security; Rogue DHCP |
1 |
3 |
4 |
| Security
Count |
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24 |
20 |
44 |
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| Service Interruption |
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Service Interruption; Departmental Server |
1 |
|
1 |
| Service
Interruption Count |
1 |
|
1 |
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| Software |
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Software; Calendar Server (SunOne); Usage |
3 |
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3 |
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Software; Database; Access |
1 |
|
1 |
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Software; Graphics |
1 |
|
1 |
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Software; Other |
6 |
2 |
8 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
2 |
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2 |
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Software; Presentation/Desktop Publish.; Other |
2 |
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2 |
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Software; Spreadsheets; Excel |
4 |
1 |
5 |
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Software; Stat/Math Applications; Other Stat/Math
Problems |
|
1 |
1 |
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Software; UD Thesis; MS Word |
2 |
2 |
4 |
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Software; Word Processing/Editors; MS Word |
10 |
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10 |
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Software; Word Processing/Editors; Word Perfect |
1 |
|
1 |
| Software
Count |
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32 |
6 |
38 |
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| TSC
Requests |
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TSC; PPP; New Setup |
4 |
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4 |
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TSC; PPP; Repair |
2 |
|
2 |
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TSC; Special Request |
19 |
2 |
21 |
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TSC; Troubleshoot; Boot Problems |
4 |
|
4 |
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TSC; Troubleshoot; Hardware |
5 |
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5 |
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TSC; Troubleshoot; Operating System |
3 |
2 |
5 |
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TSC; Troubleshoot; Software |
1 |
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1 |
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TSC; Troubleshoot; Spyware |
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1 |
1 |
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TSC; Virus Repair |
|
2 |
2 |
| TSC
Requests Count |
|
38 |
7 |
45 |
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| Using
UNIX |
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File Management; Disk Quota |
1 |
|
1 |
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File Management; UNIX |
1 |
1 |
2 |
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Using Unix; Other |
2 |
1 |
3 |
| Using
UNIX Count |
|
4 |
2 |
6 |
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| Web |
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Web (WWW); Browsers; Student |
|
1 |
1 |
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Web (WWW); Web Pages; Faculty/Staff |
8 |
|
8 |
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Web (WWW); Web Pages; Student |
2 |
3 |
5 |
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Web (WWW); Web Proxy |
2 |
7 |
9 |
| Web
Count |
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12 |
11 |
23 |
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| Grand
Total |
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523 |
244 |
767 |
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