| IT Help Center - July 2003 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Desktop Systems; Use; Faculty/Staff | 107 | |
| Access; Activate; UNIX; Faculty/Staff | 8 | Security; Hacking | 77 | |
| Access; Activate; UNIX; Student | 13 | E-Mail; Messenger; General (how to use) | 27 | |
| Access; Change of Owner | 1 | Access; Passwords; Unix | 27 | |
| Access; Inactive users | 7 | Web (WWW); Web Pages; Faculty/Staff | 24 | |
| Access; Passwords; MVS | 5 | Connection; Ethernet; Faculty/Staff | 24 | |
| Access; Passwords; Other | 3 | Software; Word Processing/Editors; MS Word | 21 | |
| Access; Passwords; Unix | 27 | E-Mail; Other | 21 | |
| Access; PINS; Faculty/Staff | 5 | Desktop Systems; Setup | 21 | |
| Access; PINS; Student | 12 | Security; Bandwidth | 20 | |
| Access; Username | 11 | TSC; Troubleshoot; Operating System | 19 | |
| Administrative Systems; FIS; General Accounting | 1 | Other | 17 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | TSC; PPP; New Setup | 16 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | Connection; PPP; Faculty/Staff | 16 | |
| Administrative Systems; SIS; SIS+ | 1 | Learning; WebCT; Other | 14 | |
| Administrative Systems; Web; Web Forms | 4 | Connection; Ethernet; Student; Troubleshoot | 14 | |
| Connection; Duplicate IP | 2 | Web (WWW); Browsers; Faculty/Staff | 13 | |
| Connection; Ethernet; Faculty/Staff | 24 | Security; Virus; Has Virus; Faculty/Staff | 13 | |
| Connection; Ethernet; Student; Troubleshoot | 14 | Security; Spam | 13 | |
| Connection; ISP; Faculty/Staff | 2 | Access; Activate; UNIX; Student | 13 | |
| Connection; PPP; Faculty/Staff | 16 | TSC; Troubleshoot; Software | 12 | |
| Connection; PPP; Student | 12 | TSC; Troubleshoot; Hardware | 12 | |
| Connection; Software; FTP | 1 | Connection; PPP; Student | 12 | |
| Connection; Software; Other | 2 | Access; PINS; Student | 12 | |
| Connection; Wireless; Student | 1 | Peoplesoft Financials; Using the System | 12 | |
| DCWO | 1 | Access; Username | 11 | |
| Desktop Systems; Maintenance; Faculty/Staff | 2 | TSC; Troubleshoot; Boot Problems | 11 | |
| Desktop Systems; Maintenance; Student | 1 | Security; Other | 11 | |
| Desktop Systems; Setup | 21 | Printing; RJE | 10 | |
| Desktop Systems; TSC; Pre-purchase | 5 | E-Mail; Outlook; Faculty/Staff | 10 | |
| Desktop Systems; Use; Faculty/Staff | 107 | E-Mail; Outlook Express; Faculty/Staff | 10 | |
| Desktop Systems; Use; Students | 4 | TSC; Special Request | 9 | |
| Documentation | 7 | Learning; WebCT; Login | 9 | |
| E-Mail; General; Backup | 1 | TSC; Virus Repair | 8 | |
| E-Mail; General; Forward command | 3 | Access; Activate; UNIX; Faculty/Staff | 8 | |
| E-Mail; General; INBOX recover | 1 | E-Mail; Pine; How To Use | 8 | |
| E-Mail; General; INBOX too large | 2 | E-Mail; Messenger; Preferences | 8 | |
| E-Mail; General; Mail lists | 6 | E-Mail; General; Vacation message | 8 | |
| E-Mail; General; Vacation message | 8 | Access; Inactive users | 7 | |
| E-Mail; MAC OS X; Student | 1 | Documentation | 7 | |
| E-Mail; Messenger; Address books | 7 | File Management; UNIX | 7 | |
| E-Mail; Messenger; Delete messages | 3 | E-Mail; Messenger; Address books | 7 | |
| E-Mail; Messenger; General (how to use) | 27 | Web (WWW); Web Proxy | 6 | |
| E-Mail; Messenger; Preferences | 8 | E-Mail; General; Mail lists | 6 | |
| E-Mail; Messenger; Subscribe to folders | 1 | Software; Spreadsheets; Excel | 6 | |
| E-Mail; Other | 21 | Security; Virus; How to use software | 6 | |
| E-Mail; Outlook Express; Faculty/Staff | 10 | Voice Mail; General Questions | 5 | |
| E-Mail; Outlook; Faculty/Staff | 10 | Using Unix; Command syntax | 5 | |
| E-Mail; Outlook; Student | 1 | Desktop Systems; TSC; Pre-purchase | 5 | |
| E-Mail; Pine; How To Use | 8 | Security; Virus; Has Virus; Student | 5 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | Access; Passwords; MVS | 5 | |
| EZFORMS; Change of Grade | 2 | Security; Copyright | 5 | |
| EZFORMS; FAI (Request for Services) | 2 | Access; PINS; Faculty/Staff | 5 | |
| EZFORMS; General | 1 | Printing; Local; Faculty/Staff | 5 | |
| EZFORMS; JVs | 5 | File Management; Disk Quota | 5 | |
| EZFORMS; Request for Leave | 2 | EZFORMS; JVs | 5 | |
| EZFORMS; Sabbatical Leave Request | 1 | Desktop Systems; Use; Students | 4 | |
| File Management; Disk Quota | 5 | TSC; PPP; Repair | 4 | |
| File Management; UNIX | 7 | TSC; Ethernet; Repair | 4 | |
| Instructional Technology; Multimedia | 1 | TSC; Ethernet; New Setup | 4 | |
| LAN; Faculty/Staff | 1 | Software; UD Thesis; MS Word | 4 | |
| Learning; User Services, self-paced mods | 1 | Software; Presentation/Desktop Publish.; Other | 4 | |
| Learning; WebCT; Login | 9 | Service Interruption; Departmental Server | 4 | |
| Learning; WebCT; Other | 14 | Administrative Systems; Web; Web Forms | 4 | |
| Other | 17 | Peoplesoft Financials; Logon | 4 | |
| Peoplesoft Financials; Logon | 4 | Web (WWW); Web Pages; Student | 3 | |
| Peoplesoft Financials; Menu/Page/Data Access | 2 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 3 | |
| Peoplesoft Financials; Other | 3 | Using Unix; Other | 3 | |
| Peoplesoft Financials; Using the System | 12 | Peoplesoft Financials; Other | 3 | |
| Printing; Local; Faculty/Staff | 5 | E-Mail; Messenger; Delete messages | 3 | |
| Printing; RJE | 10 | Telephone; General; Wrong number | 3 | |
| Printing; Unix; Color/Poster | 1 | Telephone; General; Telephone Services | 3 | |
| Scanning | 1 | Software; Word Processing/Editors; Word Perfect | 3 | |
| Security; Bandwidth | 20 | Access; Passwords; Other | 3 | |
| Security; Copyright | 5 | Service Interruption; Central System Problem | 3 | |
| Security; Hacking | 77 | E-Mail; General; Forward command | 3 | |
| Security; Other | 11 | Connection; ISP; Faculty/Staff | 2 | |
| Security; Spam | 13 | E-Mail; General; INBOX too large | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 13 | Connection; Duplicate IP | 2 | |
| Security; Virus; Has Virus; Student | 5 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Security; Virus; How to use software | 6 | Peoplesoft Financials; Menu/Page/Data Access | 2 | |
| Security; Virus; Needs software | 2 | Access; Activate; MVS | 2 | |
| Service Interruption; Central System Outage | 2 | Security; Virus; Needs software | 2 | |
| Service Interruption; Central System Problem | 3 | Service Interruption; Central System Outage | 2 | |
| Service Interruption; Departmental Server | 4 | EZFORMS; Change of Grade | 2 | |
| Software Distribution | 2 | Desktop Systems; Maintenance; Faculty/Staff | 2 | |
| Software; Gradebook | 1 | Software Distribution | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | EZFORMS; Request for Leave | 2 | |
| Software; Presentation/Desktop Publish.; Other | 4 | EZFORMS; FAI (Request for Services) | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | Connection; Software; Other | 2 | |
| Software; Remedy; Access | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| Software; Remedy; Changes | 1 | Desktop Systems; Maintenance; Student | 1 | |
| Software; Spreadsheets; Excel | 6 | Software; Remedy; Changes | 1 | |
| Software; Stat/Math Applications; Matlab | 1 | E-Mail; Messenger; Subscribe to folders | 1 | |
| Software; Stat/Math Applications; SPSS | 1 | Software; Stat/Math Applications; Matlab | 1 | |
| Software; UD Thesis; MS Word | 4 | Software; Stat/Math Applications; SPSS | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | LAN; Faculty/Staff | 1 | |
| Software; Word Processing/Editors; MS Word | 21 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; Word Perfect | 3 | Software; Remedy; Access | 1 | |
| Telephone; General; Telephone Services | 3 | Scanning | 1 | |
| Telephone; General; Wrong number | 3 | Printing; Unix; Color/Poster | 1 | |
| TSC; Ethernet; New Setup | 4 | Learning; User Services, self-paced mods | 1 | |
| TSC; Ethernet; Repair | 4 | Instructional Technology; Multimedia | 1 | |
| TSC; PPP; New Setup | 16 | EZFORMS; General | 1 | |
| TSC; PPP; Repair | 4 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| TSC; Special Request | 9 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| TSC; Troubleshoot; Boot Problems | 11 | EZFORMS; Sabbatical Leave Request | 1 | |
| TSC; Troubleshoot; Hardware | 12 | Software; Gradebook | 1 | |
| TSC; Troubleshoot; Operating System | 19 | Connection; Software; FTP | 1 | |
| TSC; Troubleshoot; Software | 12 | DCWO | 1 | |
| TSC; Virus Repair | 8 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| Using Unix; Command syntax | 5 | E-Mail; General; Backup | 1 | |
| Using Unix; Other | 3 | E-Mail; Outlook; Student | 1 | |
| Voice Mail; General Questions | 5 | Connection; Wireless; Student | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 3 | E-Mail; MAC OS X; Student | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 1 | Access; Change of Owner | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 13 | Voice Mail; Resets/Reinitialize; Student | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 24 | E-Mail; General; INBOX recover | 1 | |
| Web (WWW); Web Pages; Student | 3 | Administrative Systems; SIS; SIS+ | 1 | |
| Web (WWW); Web Proxy | 6 | Administrative Systems; FIS; General Accounting | 1 | |
| Grand Total | 928 | Grand Total | 928 |