| IT Help Center - January 2008 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
|
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| |
Access; Activate; UNIX; Faculty/Staff |
12 |
1 |
13 |
| |
Access; Activate; UNIX; Student |
3 |
51 |
54 |
| |
Access; CAS Authentication |
|
1 |
1 |
| |
Access; Inactive users |
6 |
12 |
18 |
| |
Access; Passwords; Other |
1 |
|
1 |
| |
Access; Passwords; Unix |
14 |
8 |
22 |
| |
Access; PINS; Faculty/Staff |
5 |
|
5 |
| |
Access; PINS; Student |
2 |
9 |
11 |
| |
Access; UD ID |
2 |
1 |
3 |
| |
Access; UD#1 Card |
1 |
|
1 |
| |
Access; UDelNetID |
3 |
10 |
13 |
| |
Access; UNIX |
|
1 |
1 |
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Learning; MyCourses; Login |
|
7 |
7 |
| |
Software; Calendar Server (SunOne); Access |
2 |
1 |
3 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
5 |
1 |
6 |
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Voice Mail; Resets/Reinitialize; Student |
|
1 |
1 |
| Central
Systems Access Count |
56 |
104 |
160 |
| |
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| Central
Systems Software |
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Administrative Systems; Peoplesoft; Financials |
2 |
|
2 |
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Administrative Systems; Peoplesoft; UDSIS |
6 |
27 |
33 |
| |
Administrative Systems; Reporting; Cognos |
1 |
|
1 |
| |
Administrative Systems; Web; Web Forms |
16 |
1 |
17 |
| |
Documentation |
2 |
|
2 |
| |
Voice Mail; General Questions |
|
2 |
2 |
| Central
Systems Software Count |
27 |
30 |
57 |
| |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
10 |
2 |
12 |
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Connection; Ethernet; Student; Troubleshoot |
|
26 |
26 |
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Connection; IP; Duplicate |
1 |
|
1 |
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Connection; IP; Release/Renew |
|
1 |
1 |
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Connection; IP; Troubleshoot |
|
1 |
1 |
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Connection; ISP; Faculty/Staff |
2 |
|
2 |
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Connection; PPP; Faculty/Staff |
8 |
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8 |
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Connection; PPP; Student |
|
1 |
1 |
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Connection; Software; Other |
2 |
1 |
3 |
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Connection; VPN |
5 |
1 |
6 |
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Connection; Wireless; Faculty/Staff |
9 |
|
9 |
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Connection; Wireless; Student |
|
11 |
11 |
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DCWO |
1 |
2 |
3 |
| Connecting
to UD Count |
|
38 |
46 |
84 |
| |
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| Desktop
Systems |
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Departmental Servers |
11 |
|
11 |
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Desktop Systems; Maintenance; Faculty/Staff |
1 |
1 |
2 |
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Desktop Systems; Maintenance; Student |
|
7 |
7 |
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Desktop Systems; Setup |
13 |
2 |
15 |
| |
Desktop Systems; TSC; Pre-purchase |
1 |
1 |
2 |
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Desktop Systems; Use; Faculty/Staff |
50 |
3 |
53 |
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Desktop Systems; Use; Students |
|
14 |
14 |
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Virus; General Questions |
2 |
|
2 |
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Virus; Has Virus (port not off); Faculty/Staff |
1 |
|
1 |
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Virus; Has Virus (port not off); Student |
1 |
9 |
10 |
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Virus; Needs Software |
2 |
2 |
4 |
| Desktop
Systems Count |
|
82 |
39 |
121 |
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| E-mail |
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E-Mail; DropBox |
3 |
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3 |
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E-Mail; General; Forward command |
3 |
2 |
5 |
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E-Mail; General; INBOX recover messages |
1 |
|
1 |
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E-Mail; General; Mail lists; General |
8 |
|
8 |
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E-Mail; General; Mail lists; PO Box |
12 |
1 |
13 |
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E-Mail; MAC OS X; Faculty/Staff |
3 |
|
3 |
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E-Mail; Mirapoint; Faculty/Staff |
14 |
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14 |
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E-Mail; Mozilla; Faculty/Staff |
5 |
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5 |
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E-Mail; Other |
20 |
12 |
32 |
| |
E-Mail; Outlook Express; Faculty/Staff |
3 |
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3 |
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E-Mail; Outlook Express; Students |
1 |
1 |
2 |
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E-Mail; Outlook; Faculty/Staff |
13 |
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13 |
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E-Mail; Outlook; Student |
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2 |
2 |
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E-Mail; Pine |
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2 |
2 |
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E-Mail; Quota |
9 |
2 |
11 |
| |
E-Mail; Spam filtering |
9 |
1 |
10 |
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E-Mail; Thunderbird; Faculty/Staff |
5 |
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5 |
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E-Mail; Thunderbird; Student |
1 |
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1 |
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E-Mail; Webmail; Faculty/Staff |
13 |
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13 |
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E-Mail; Webmail; Student |
|
4 |
4 |
| E-mail
Count |
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123 |
27 |
150 |
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| General
Information |
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Computing Sites |
1 |
1 |
2 |
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Library |
7 |
1 |
8 |
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Other |
31 |
12 |
43 |
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Telephone; Cellular Wireless |
18 |
|
18 |
| General
Information Count |
|
57 |
14 |
71 |
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| Learning
Systems |
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Instructional Technology; Audio/Visual Equip fail (UMS) |
1 |
|
1 |
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Instructional Technology; Classroom Setup |
1 |
|
1 |
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Learning; MyCourses; OHS |
1 |
2 |
3 |
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Learning; MyCourses; Other |
30 |
16 |
46 |
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Test Scoring, Freq. Scanning |
1 |
|
1 |
| Learning
Systems Count |
|
34 |
18 |
52 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
5 |
|
5 |
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Printing; Network; Faculty/Staff |
7 |
|
7 |
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Printing; VendPrint |
1 |
|
1 |
| Printing
Count |
|
13 |
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13 |
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| Security |
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Security; Compromised |
10 |
15 |
25 |
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Security; Copyright |
6 |
29 |
35 |
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Security; Other |
|
2 |
2 |
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Security; Rogue DHCP |
1 |
1 |
2 |
| Security Count |
|
17 |
47 |
64 |
| |
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| Service
Interruption |
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Service Interruption; Central System Problem |
2 |
|
2 |
| Service
Interruption Count |
|
2 |
|
2 |
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| Software |
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Software; Database; Access |
1 |
|
1 |
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Software; Database; Other |
2 |
|
2 |
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Software; Other |
5 |
7 |
12 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Other |
1 |
|
1 |
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Software; Programming Languages |
1 |
|
1 |
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Software; Spreadsheets; Excel |
3 |
|
3 |
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Software; Stat/Math Applications; Mathematica |
|
1 |
1 |
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Software; Stat/Math Applications; Matlab |
3 |
|
3 |
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Software; Stat/Math Applications; Other Stat/Math
Problems |
|
1 |
1 |
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Software; Stat/Math Applications; SAS |
1 |
|
1 |
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Software; UD Thesis; MS Word |
|
3 |
3 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
|
1 |
1 |
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Software; Word Processing/Editors; MS Word |
3 |
1 |
4 |
| Software
Count |
|
21 |
14 |
35 |
| |
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| TSC
Requests |
|
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| |
TSC; Ethernet; New Setup |
1 |
|
1 |
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TSC; Ethernet; Repair |
1 |
|
1 |
| |
TSC; Phone Message; Prepurchase |
|
1 |
1 |
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TSC; PPP; New Setup |
1 |
|
1 |
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TSC; PPP; Repair |
1 |
|
1 |
| |
TSC; Special Request |
15 |
13 |
28 |
| |
TSC; Troubleshoot; Boot Problems |
2 |
7 |
9 |
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TSC; Troubleshoot; Hardware |
|
3 |
3 |
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TSC; Troubleshoot; Operating System |
3 |
8 |
11 |
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TSC; Troubleshoot; Software |
8 |
5 |
13 |
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TSC; Troubleshoot; Spyware |
|
1 |
1 |
| |
TSC; Virus Repair |
13 |
5 |
18 |
| TSC
Requests Count |
|
45 |
43 |
88 |
| |
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| Using
UNIX |
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File Management; Disk Quota |
2 |
|
2 |
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Using Unix; Command syntax |
1 |
|
1 |
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Using Unix; Other |
3 |
|
3 |
| Using
UNIX Count |
|
6 |
|
6 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
5 |
|
5 |
| |
Web (WWW); Web Pages; Faculty/Staff |
5 |
|
5 |
| |
Web (WWW); Web Pages; Student |
1 |
4 |
5 |
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Web (WWW); Web Proxy |
1 |
1 |
2 |
| Web
Count |
|
12 |
5 |
17 |
| |
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| Grand
Total |
|
533 |
387 |
920 |
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