| IT Help Center - January 2007 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
|
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| |
Access; Activate; UNIX;
Faculty/Staff |
19 |
|
19 |
| |
Access; Activate; UNIX; Student |
7 |
64 |
71 |
| |
Access; CAS Authentication |
5 |
4 |
9 |
| |
Access; Inactive users |
12 |
19 |
31 |
| |
Access; Out of funds |
1 |
|
1 |
| |
Access; Passwords; MVS |
10 |
|
10 |
| |
Access; Passwords; Unix |
17 |
7 |
24 |
| |
Access; PINS; Faculty/Staff |
18 |
|
18 |
| |
Access; PINS; Student |
1 |
2 |
3 |
| |
Access; Register username |
1 |
|
1 |
| |
Access; Username |
26 |
14 |
40 |
| |
Learning; MyCourses; Login |
1 |
11 |
12 |
| |
Voice Mail; Resets/Reinitialize;
Faculty/Staff |
4 |
1 |
5 |
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Voice Mail; Resets/Reinitialize;
Student |
|
1 |
1 |
| Central
Systems Access Count |
122 |
123 |
245 |
| |
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| Central
Systems Software |
|
|
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Administrative Systems;
Reporting; Data Warehousing |
1 |
|
1 |
| |
Administrative Systems; SIS; SIS+ |
|
2 |
2 |
| |
Administrative Systems; Web; Web
Forms |
19 |
2 |
21 |
| |
Documentation |
7 |
|
7 |
| |
Peoplesoft; Financials |
2 |
|
2 |
| |
Peoplesoft; SIS |
17 |
20 |
37 |
| |
Telephone; Voice Applications |
2 |
1 |
3 |
| |
Voice Mail; General Questions |
5 |
|
5 |
| Central
Systems Software Count |
53 |
25 |
78 |
| |
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| Connecting
to UD |
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Connection; Ethernet;
Faculty/Staff |
11 |
|
11 |
| |
Connection; Ethernet; Student;
MoveIn |
|
1 |
1 |
| |
Connection; Ethernet; Student;
Troubleshoot |
1 |
20 |
21 |
| |
Connection; IP; Duplicate |
1 |
|
1 |
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Connection; IP; Release/Renew |
1 |
|
1 |
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Connection; IP; Troubleshoot |
1 |
3 |
4 |
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Connection; ISP; Faculty/Staff |
3 |
|
3 |
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Connection; PPP; Faculty/Staff |
12 |
|
12 |
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Connection; PPP; Student |
3 |
1 |
4 |
| |
Connection; Software; Other |
2 |
2 |
4 |
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Connection; Software; SSH |
1 |
1 |
2 |
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Connection; VPN |
7 |
|
7 |
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Connection; Wireless;
Faculty/Staff |
9 |
|
9 |
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Connection; Wireless; Student |
4 |
15 |
19 |
| Connecting
to UD Count |
|
56 |
43 |
99 |
| |
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| Desktop
Systems |
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Departmental Servers |
8 |
|
8 |
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Desktop Systems; Complaints;
Faculty/Staff |
1 |
|
1 |
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Desktop Systems; Maintenance;
Faculty/Staff |
6 |
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6 |
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Desktop Systems; Maintenance;
Student |
|
3 |
3 |
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Desktop Systems; Setup |
10 |
1 |
11 |
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Desktop Systems; TSC;
Pre-purchase |
2 |
|
2 |
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Desktop Systems; TSC; Software
assistance |
|
1 |
1 |
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Desktop Systems; Use;
Faculty/Staff |
61 |
|
61 |
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Desktop Systems; Use; Students |
2 |
15 |
17 |
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LAN; Faculty/Staff |
1 |
|
1 |
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Security; PNPI |
1 |
|
1 |
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Virus; General Questions |
4 |
2 |
6 |
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Virus; Has Virus (port not off);
Student |
|
9 |
9 |
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Virus; Needs Software |
1 |
3 |
4 |
| Desktop
Systems Count |
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97 |
34 |
131 |
| |
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| E-mail |
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E-Mail; General; Forward command |
2 |
2 |
4 |
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E-Mail; General; INBOX recover |
2 |
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2 |
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E-Mail; General; INBOX too large |
1 |
|
1 |
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E-Mail; General; Mail lists |
12 |
1 |
13 |
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E-Mail; MAC OS X; Faculty/Staff |
3 |
|
3 |
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E-Mail; Messenger; Address books |
2 |
|
2 |
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E-Mail; Messenger; Delete
messages |
1 |
|
1 |
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E-Mail; Messenger; General (how
to use) |
2 |
|
2 |
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E-Mail; Mirapoint; Faculty/Staff |
42 |
2 |
44 |
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E-Mail; Mirapoint; Student |
1 |
15 |
16 |
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E-Mail; Mozilla; Faculty/Staff |
8 |
|
8 |
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E-Mail; Other |
24 |
10 |
34 |
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E-Mail; Outlook Express;
Faculty/Staff |
4 |
|
4 |
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E-Mail; Outlook; Faculty/Staff |
6 |
1 |
7 |
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E-Mail; Outlook; Student |
|
1 |
1 |
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E-Mail; Pine; How To Use |
2 |
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2 |
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E-Mail; Spam filtering |
10 |
4 |
14 |
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E-Mail; Webmail |
31 |
14 |
45 |
| E-mail
Count |
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153 |
50 |
203 |
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| General
Information |
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Computing Sites |
|
1 |
1 |
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Library |
3 |
1 |
4 |
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Other |
31 |
11 |
42 |
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Telephone; General; Information
(x2000) |
|
1 |
1 |
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Telephone; General; Telephone
Services |
3 |
|
3 |
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Telephone; General; Wrong number |
1 |
|
1 |
| General
Information Count |
38 |
14 |
52 |
| |
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| Learning
Systems |
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Instructional Technology; Video
streaming |
|
1 |
1 |
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Learning; Clickers |
1 |
|
1 |
| |
Learning; MyCourses; OHS |
|
1 |
1 |
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Learning; MyCourses; Other |
52 |
18 |
70 |
| Learning
Systems Count |
|
53 |
20 |
73 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
5 |
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5 |
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Printing; RJE |
4 |
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4 |
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Printing; Unix; Color/Poster |
1 |
|
1 |
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Printing; Unix; Queue |
1 |
|
1 |
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Printing; VendPrint |
1 |
|
1 |
| Printing
Count |
|
12 |
|
12 |
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| Security |
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Security; Compromised |
14 |
18 |
32 |
| |
Security; Copyright |
5 |
25 |
30 |
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Security; Other |
5 |
1 |
6 |
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Security; Rogue DHCP |
3 |
6 |
9 |
| Security Count |
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27 |
50 |
77 |
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| Service
Interruption |
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Service Interruption; Central
System Problem |
2 |
|
2 |
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Service Interruption;
Departmental Server |
2 |
|
2 |
| Service
Interruption Count |
4 |
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4 |
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| Software |
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Software; Database; Access |
2 |
|
2 |
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Software; Database; Other |
1 |
|
1 |
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Software; Database; SQL |
1 |
|
1 |
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Software; Other |
2 |
|
2 |
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Software; Presentation/Desktop
Publish.; Dreamweaver |
3 |
|
3 |
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Software; Presentation/Desktop
Publish.; Other |
1 |
|
1 |
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Software; Presentation/Desktop
Publish.; Powerpoint |
1 |
|
1 |
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Software; Programming Languages |
1 |
|
1 |
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Software; Spreadsheets; Excel |
2 |
|
2 |
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Software; Stat/Math Applications;
Matlab |
4 |
|
4 |
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Software; Stat/Math Applications;
Other Stat/Math Problems |
1 |
1 |
2 |
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Software; Stat/Math Applications;
SAS |
1 |
|
1 |
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Software; UD Thesis; MS Word |
1 |
2 |
3 |
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Software; Word
Processing/Editors; MS Word |
12 |
1 |
13 |
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Software; Word
Processing/Editors; vi |
1 |
|
1 |
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Software; Word
Processing/Editors; Word Perfect |
1 |
|
1 |
| Software
Count |
|
35 |
4 |
39 |
| |
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| TSC
Requests |
|
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TSC; Ethernet; Repair |
1 |
1 |
2 |
| |
TSC; PPP; New Setup |
4 |
|
4 |
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TSC; PPP; Repair |
3 |
1 |
4 |
| |
TSC; Special Request |
16 |
3 |
19 |
| |
TSC; Troubleshoot; Boot Problems |
4 |
8 |
12 |
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TSC; Troubleshoot; Hardware |
1 |
2 |
3 |
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TSC; Troubleshoot; Operating
System |
10 |
6 |
16 |
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TSC; Troubleshoot; Software |
2 |
1 |
3 |
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TSC; Troubleshoot; Spyware |
2 |
1 |
3 |
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TSC; Virus Repair |
5 |
3 |
8 |
| TSC
Requests Count |
|
48 |
26 |
74 |
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| Using
UNIX |
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| |
File Management; Disk Quota |
2 |
2 |
4 |
| |
Using Unix; Other |
4 |
|
4 |
| Using
UNIX Count |
|
6 |
2 |
8 |
| |
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| Web |
|
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Web (WWW); Browsers;
Faculty/Staff |
4 |
|
4 |
| |
Web (WWW); Browsers; Student |
|
1 |
1 |
| |
Web (WWW); Web Pages;
Faculty/Staff |
11 |
|
11 |
| |
Web (WWW); Web Pages; Student |
4 |
6 |
10 |
| |
Web (WWW); Web Proxy |
6 |
2 |
8 |
| Web
Count |
|
25 |
9 |
34 |
| |
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| Grand
Total |
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729 |
400 |
1129 |
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