| IT
Help Center - January 2006 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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Access; Activate; MVS |
2 |
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2 |
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Access; Activate; UNIX; Faculty/Staff |
6 |
1 |
7 |
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Access; Activate; UNIX; Student |
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10 |
10 |
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Access; Inactive users |
5 |
5 |
10 |
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Access; Out of funds |
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1 |
1 |
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Access; Passwords; MVS |
10 |
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10 |
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Access; Passwords; Unix |
12 |
6 |
18 |
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Access; PINS; Student |
3 |
4 |
7 |
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Access; Register username |
1 |
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1 |
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Access; Username |
6 |
8 |
14 |
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Learning; MyCourses; Login |
5 |
26 |
31 |
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Software; Calendar Server (SunOne); Access |
2 |
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2 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
4 |
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4 |
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Voice Mail; Resets/Reinitialize; Student |
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1 |
1 |
| Central
Systems Access Count |
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56 |
62 |
118 |
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| Central
Systems Software |
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Administrative Systems; Kiosks; Several Kiosks Involved |
1 |
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1 |
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Administrative Systems; Reporting; Supernatural |
1 |
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1 |
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Administrative Systems; SIS; Degree Audit (600-699) |
1 |
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1 |
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Administrative Systems; SIS; SIS+ |
2 |
12 |
14 |
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Administrative Systems; SIS; Student Records (100-199) |
1 |
2 |
3 |
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Administrative Systems; Web; Web Forms |
11 |
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11 |
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Documentation |
1 |
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1 |
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EZFORMS |
1 |
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1 |
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Peoplesoft; Financials |
8 |
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8 |
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Peoplesoft; HR |
4 |
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4 |
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Peoplesoft; SIS |
2 |
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2 |
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Software; Remedy; Changes |
3 |
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3 |
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Voice Mail; General Questions |
2 |
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2 |
| Central
Systems Software Count |
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38 |
14 |
52 |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
14 |
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14 |
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Connection; Ethernet; Student; Troubleshoot |
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52 |
52 |
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Connection; ISP; Faculty/Staff |
4 |
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4 |
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Connection; ISP; Student |
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2 |
2 |
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Connection; PPP; Faculty/Staff |
21 |
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21 |
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Connection; PPP; Student |
3 |
2 |
5 |
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Connection; Software; FTP |
1 |
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1 |
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Connection; Software; Other |
2 |
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2 |
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Connection; VPN |
6 |
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6 |
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Connection; Wireless; Faculty/Staff |
6 |
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6 |
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Connection; Wireless; Student |
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3 |
3 |
| Connecting
to UD Count |
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57 |
59 |
116 |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
3 |
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3 |
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Desktop Systems; Maintenance; Student |
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4 |
4 |
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Desktop Systems; Setup |
8 |
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8 |
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Desktop Systems; TSC; Pre-purchase |
1 |
1 |
2 |
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Desktop Systems; TSC; Software assistance |
1 |
1 |
2 |
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Desktop Systems; Use; Faculty/Staff |
62 |
1 |
63 |
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Desktop Systems; Use; Students |
1 |
27 |
28 |
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LAN; Faculty/Staff |
1 |
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1 |
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Security; PNPI |
1 |
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1 |
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Virus; General Questions |
6 |
1 |
7 |
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Virus; Has Virus (port not off); Faculty/Staff |
2 |
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2 |
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Virus; Has Virus (port not off); Student |
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20 |
20 |
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Virus; Needs Software |
2 |
2 |
4 |
| Desktop
Systems Count |
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88 |
57 |
145 |
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| E-mail |
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E-Mail; General; Forward command |
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3 |
3 |
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E-Mail; General; INBOX recover |
3 |
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3 |
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E-Mail; General; INBOX too large |
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1 |
1 |
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E-Mail; General; Mail lists |
3 |
1 |
4 |
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E-Mail; MAC OS X; Faculty/Staff |
3 |
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3 |
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E-Mail; MAC OS X; Student |
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1 |
1 |
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E-Mail; Messenger; Delete messages |
1 |
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1 |
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E-Mail; Messenger; General (how to use) |
1 |
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1 |
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E-Mail; Mirapoint; Faculty/Staff |
1 |
2 |
3 |
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E-Mail; Mozilla; Faculty/Staff |
16 |
1 |
17 |
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E-Mail; Other |
21 |
5 |
26 |
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E-Mail; Outlook Express; Faculty/Staff |
7 |
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7 |
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E-Mail; Outlook Express; Students |
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1 |
1 |
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E-Mail; Outlook; Faculty/Staff |
3 |
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3 |
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E-Mail; Outlook; Student |
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1 |
1 |
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E-Mail; Pine; How To Use |
1 |
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1 |
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E-Mail; Spam filtering |
10 |
4 |
14 |
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E-Mail; Webmail |
11 |
4 |
15 |
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Newsgroups; Using |
1 |
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1 |
| E-mail
Count |
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82 |
24 |
106 |
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| General
Information |
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Computing Sites |
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1 |
1 |
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Library |
4 |
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4 |
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Other |
16 |
7 |
23 |
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Telephone; General; Information (x2000) |
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1 |
1 |
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Telephone; General; Telephone Services |
4 |
1 |
5 |
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Telephone; General; Wrong number |
1 |
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1 |
| General
Information Count |
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25 |
10 |
35 |
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| Learning
Systems |
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Instructional Technology; Classroom Setup |
1 |
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1 |
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Learning; MyCourses; Other |
60 |
23 |
83 |
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Learning; User Services, self-paced mods |
1 |
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1 |
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Test Scoring, Freq. Scanning |
1 |
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1 |
| Learning
Systems Count |
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63 |
23 |
86 |
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| Printing |
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Printing; Local; Faculty/Staff |
13 |
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13 |
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Printing; RJE |
8 |
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8 |
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Printing; Unix; Queue |
2 |
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2 |
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Scanning |
1 |
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1 |
| Printing
Count |
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24 |
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24 |
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| Security |
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Security; Compromised |
15 |
13 |
28 |
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Security; Copyright |
3 |
8 |
11 |
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Security; Other |
1 |
2 |
3 |
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Security; Rogue DHCP |
2 |
10 |
12 |
| Security
Count |
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21 |
33 |
54 |
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| Service
Interruption |
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Service Interruption; Central System Problem |
1 |
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1 |
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Service Interruption; Departmental Server |
3 |
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3 |
| Service
Interruption Count |
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4 |
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4 |
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| Software |
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Software; Calendar Server (SunOne); Usage |
1 |
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1 |
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Software; Database; Access |
3 |
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3 |
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Software; Other |
7 |
3 |
10 |
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Software; Spreadsheets; Excel |
2 |
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2 |
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Software; Stat/Math Applications; Matlab |
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1 |
1 |
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Software; UD Thesis; MS Word |
1 |
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1 |
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Software; Word Processing/Editors; LaTeX |
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1 |
1 |
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Software; Word Processing/Editors; MS Word |
10 |
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10 |
| Software
Count |
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24 |
5 |
29 |
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| TSC
Requests |
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TSC; PPP; New Setup |
1 |
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1 |
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TSC; PPP; Repair |
1 |
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1 |
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TSC; Special Request |
12 |
9 |
21 |
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TSC; Troubleshoot; Boot Problems |
3 |
3 |
6 |
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TSC; Troubleshoot; Hardware |
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5 |
5 |
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TSC; Troubleshoot; Operating System |
2 |
2 |
4 |
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TSC; Troubleshoot; Spyware |
1 |
3 |
4 |
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TSC; Virus Repair |
8 |
7 |
15 |
| TSC
Requests Count |
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28 |
29 |
57 |
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| Using
UNIX |
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File Management; Disk Quota |
8 |
1 |
9 |
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Using Unix; Command syntax |
1 |
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1 |
| Using
UNIX Count |
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9 |
1 |
10 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
4 |
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4 |
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Web (WWW); Browsers; Student |
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1 |
1 |
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Web (WWW); Web Pages; Faculty/Staff |
12 |
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12 |
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Web (WWW); Web Pages; Student |
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5 |
5 |
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Web (WWW); Web Proxy |
2 |
1 |
3 |
| Web
Count |
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18 |
7 |
25 |
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| Grand
Total |
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537 |
324 |
861 |
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