| IT
Help Center - February 2008 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
Access; Activate; UNIX;
Faculty/Staff |
6 |
|
6 |
| |
Access; Activate; UNIX; Student |
4 |
34 |
38 |
| |
Access; CAS Authentication |
1 |
|
1 |
| |
Access; Inactive users |
12 |
37 |
49 |
| |
Access; Out of funds |
|
1 |
1 |
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Access; Passwords; Other |
|
1 |
1 |
| |
Access; Passwords; Unix |
9 |
14 |
23 |
| |
Access; PINS; Faculty/Staff |
2 |
|
2 |
| |
Access; PINS; Student |
3 |
6 |
9 |
| |
Access; UD ID |
10 |
7 |
17 |
| |
Access; UDelNetID |
3 |
7 |
10 |
| |
Access; UNIX |
3 |
2 |
5 |
| |
Learning; MyCourses; Login |
2 |
13 |
15 |
| |
Software; Calendar Server (SunOne); Access |
4 |
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4 |
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Software; Remedy; Access |
3 |
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3 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
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2 |
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Voice Mail; Resets/Reinitialize; Student |
|
3 |
3 |
| Central
Systems Access Count |
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64 |
125 |
189 |
| |
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| Central
Systems Software |
Administrative Systems;
Peoplesoft; Financials |
1 |
|
1 |
| |
Administrative Systems; Peoplesoft; UDSIS |
15 |
15 |
30 |
| |
Administrative Systems; Web; Web Forms |
16 |
5 |
21 |
| |
Documentation |
1 |
|
1 |
| |
Software; Remedy; Bugs |
1 |
|
1 |
| |
Voice Mail; General Questions |
2 |
|
2 |
| Central
Systems Software Count |
36 |
20 |
56 |
| |
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| General
Information |
Computing Sites |
4 |
2 |
6 |
| |
Library |
5 |
1 |
6 |
| |
Other |
28 |
17 |
45 |
| |
Telephone; Cellular Wireless |
13 |
|
13 |
| General
Information Count |
|
50 |
20 |
70 |
| |
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| Connecting
to UD |
Connection; Ethernet;
Faculty/Staff |
13 |
2 |
15 |
| |
Connection; Ethernet; Student; Troubleshoot |
1 |
59 |
60 |
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Connection; IP; Duplicate |
3 |
7 |
10 |
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Connection; IP; Release/Renew |
|
1 |
1 |
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Connection; IP; Troubleshoot |
2 |
3 |
5 |
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Connection; ISP; Faculty/Staff |
1 |
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1 |
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Connection; ISP; Student |
|
1 |
1 |
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Connection; PPP; Faculty/Staff |
4 |
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4 |
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Connection; PPP; Student |
2 |
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2 |
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Connection; Software; FTP |
|
1 |
1 |
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Connection; Software; Other |
1 |
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1 |
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Connection; Software; SSH |
1 |
3 |
4 |
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Connection; VPN |
8 |
3 |
11 |
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Connection; Wireless; Faculty/Staff |
10 |
|
10 |
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Connection; Wireless; Student |
|
23 |
23 |
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DCWO |
1 |
|
1 |
| Connecting
to UD Count |
|
47 |
103 |
150 |
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| Desktop
Systems |
Departmental Servers |
22 |
|
22 |
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Desktop Systems; Maintenance; Faculty/Staff |
4 |
|
4 |
| |
Desktop Systems; Maintenance; Student |
1 |
13 |
14 |
| |
Desktop Systems; Setup |
3 |
2 |
5 |
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Desktop Systems; TSC; Pre-purchase |
|
1 |
1 |
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Desktop Systems; TSC; Software assistance |
1 |
2 |
3 |
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Desktop Systems; Use; Faculty/Staff |
48 |
4 |
52 |
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Desktop Systems; Use; Students |
1 |
28 |
29 |
| |
Security; PNPI |
1 |
|
1 |
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Virus; General Questions |
7 |
1 |
8 |
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Virus; Has Virus (port not off); Faculty/Staff |
4 |
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4 |
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Virus; Has Virus (port not off); Student |
|
12 |
12 |
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Virus; Needs Software |
2 |
1 |
3 |
| Desktop
Systems Count |
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94 |
64 |
158 |
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| E-mail |
E-Mail; DropBox |
2 |
1 |
3 |
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E-Mail; General; Forward command |
2 |
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2 |
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E-Mail; General; INBOX recover messages |
5 |
2 |
7 |
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E-Mail; General; Mail lists; General |
6 |
2 |
8 |
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E-Mail; General; Mail lists; PO Box |
25 |
7 |
32 |
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E-Mail; MAC OS X; Faculty/Staff |
6 |
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6 |
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E-Mail; MAC OS X; Student |
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2 |
2 |
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E-Mail; Mirapoint; Faculty/Staff |
3 |
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3 |
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E-Mail; Mirapoint; Student |
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5 |
5 |
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E-Mail; Mozilla; Faculty/Staff |
4 |
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4 |
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E-Mail; Mozilla; Student |
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1 |
1 |
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E-Mail; Other |
16 |
7 |
23 |
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E-Mail; Outlook Express; Faculty/Staff |
5 |
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5 |
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E-Mail; Outlook Express; Students |
|
1 |
1 |
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E-Mail; Outlook; Faculty/Staff |
15 |
1 |
16 |
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E-Mail; Quota |
7 |
7 |
14 |
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E-Mail; Spam filtering |
4 |
3 |
7 |
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E-Mail; Thunderbird; Faculty/Staff |
7 |
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7 |
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E-Mail; Thunderbird; Student |
|
1 |
1 |
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E-Mail; Webmail; Faculty/Staff |
17 |
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17 |
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E-Mail; Webmail; Student |
1 |
15 |
16 |
| E-mail
Count |
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125 |
55 |
180 |
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| Using
UNIX |
File Management; Disk Quota |
4 |
4 |
8 |
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Using Unix; Command syntax |
2 |
|
2 |
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Using Unix; Other |
3 |
6 |
9 |
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Using Unix; Setup problems |
3 |
1 |
4 |
| Using
UNIX Count |
|
12 |
11 |
23 |
| |
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| Learning
Systems |
Instructional Technology;
Audio/Visual Equip fail (UMS) |
1 |
|
1 |
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Learning; Clickers |
1 |
1 |
2 |
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Learning; MyCourses; OHS |
1 |
|
1 |
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Learning; MyCourses; Other |
94 |
71 |
165 |
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Learning; MyCoursesPlus; Other |
1 |
2 |
3 |
| Learning
Systems Count |
|
98 |
74 |
172 |
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| Printing |
Printing; Local; Faculty/Staff |
6 |
1 |
7 |
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Printing; Local; Student |
|
11 |
11 |
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Printing; Network; Faculty/Staff |
2 |
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2 |
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Printing; RJE |
2 |
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2 |
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Printing; Unix; Queue |
1 |
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1 |
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Scanning |
1 |
|
1 |
| Printing
Count |
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12 |
12 |
24 |
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| Security |
Security; Compromised |
8 |
16 |
24 |
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Security; Copyright |
6 |
25 |
31 |
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Security; Other |
3 |
1 |
4 |
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Security; Rogue DHCP |
2 |
3 |
5 |
| Security Count |
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19 |
45 |
64 |
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| Service
Interruption |
Service Interruption; Central System Problem |
3 |
2 |
5 |
| Service Interruption Count |
|
3 |
2 |
5 |
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| Software |
Software Distribution |
4 |
2 |
6 |
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Software; Calendar Server (SunOne); Usage |
1 |
1 |
2 |
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Software; Database; Access |
2 |
|
2 |
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Software; Graphics |
1 |
|
1 |
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Software; Other |
5 |
5 |
10 |
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Software; Presentation/Desktop Publish.; Other |
1 |
2 |
3 |
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Software; Programming Languages |
|
2 |
2 |
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Software; Spreadsheets; Excel |
2 |
|
2 |
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Software; Stat/Math Applications; Matlab |
1 |
1 |
2 |
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Software; Stat/Math Applications; SAS |
1 |
1 |
2 |
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Software; UD Thesis; MS Word |
|
3 |
3 |
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Software; Word Processing/Editors; MS Word |
20 |
2 |
22 |
| Software
Count |
|
38 |
19 |
57 |
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| TSC
Requests |
TSC; Ethernet; Repair |
|
1 |
1 |
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TSC; PPP; New Setup |
1 |
|
1 |
| |
TSC; PPP; Repair |
1 |
|
1 |
| |
TSC; Special Request |
14 |
20 |
34 |
| |
TSC; Troubleshoot; Boot Problems |
3 |
15 |
18 |
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TSC; Troubleshoot; Hardware |
1 |
3 |
4 |
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TSC; Troubleshoot; Operating System |
6 |
3 |
9 |
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TSC; Troubleshoot; Software |
1 |
3 |
4 |
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TSC; Troubleshoot; Spyware |
2 |
2 |
4 |
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TSC; Virus Repair |
6 |
14 |
20 |
| TSC
Requests Count |
|
35 |
61 |
96 |
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| Web |
Web (WWW); Browsers;
Faculty/Staff |
3 |
|
3 |
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Web (WWW); Web Pages; Faculty/Staff |
10 |
|
10 |
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Web (WWW); Web Pages; Student |
|
2 |
2 |
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Web (WWW); Web Proxy |
1 |
|
1 |
| Web
Count |
|
14 |
2 |
16 |
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| Grand
Total |
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647 |
613 |
1260 |
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