| IT Help Center - February 2007 |
|
|
|
| All Reported Problems |
|
|
|
|
| |
|
|
|
|
| Count of Ticket# |
|
Classification2 |
Classification |
|
| |
|
Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
|
|
|
| Central
Systems Access |
|
|
|
|
| |
Access; Activate; UNIX;
Faculty/Staff |
20 |
|
20 |
| |
Access; Activate; UNIX; Student |
3 |
75 |
78 |
| |
Access; CAS Authentication |
4 |
2 |
6 |
| |
Access; Inactive users |
11 |
58 |
69 |
| |
Access; Out of funds |
1 |
3 |
4 |
| |
Access; Passwords; MVS |
9 |
|
9 |
| |
Access; Passwords; Other |
|
1 |
1 |
| |
Access; Passwords; Unix |
17 |
44 |
61 |
| |
Access; PINS; Faculty/Staff |
2 |
|
2 |
| |
Access; PINS; Student |
2 |
1 |
3 |
| |
Access; Username |
5 |
11 |
16 |
| |
Learning; MyCourses; Login |
3 |
23 |
26 |
| |
Software; Calendar Server (SunOne);
Access |
1 |
|
1 |
| |
Software; Remedy; Access |
1 |
|
1 |
| |
Voice Mail; Resets/Reinitialize;
Faculty/Staff |
4 |
|
4 |
| |
Voice Mail; Resets/Reinitialize;
Student |
1 |
1 |
2 |
| Central
Systems Access Count |
84 |
219 |
303 |
| |
|
|
|
|
| Central
Systems Software |
|
|
|
|
| |
Administrative Systems; Reporting;
Cognos |
1 |
|
1 |
| |
Administrative Systems; Reporting;
Data Warehousing |
1 |
|
1 |
| |
Administrative Systems; SIS;
Graduate Admissions |
1 |
|
1 |
| |
Administrative Systems; Web; Web
Forms |
36 |
1 |
37 |
| |
Documentation |
1 |
|
1 |
| |
Peoplesoft; Financials |
3 |
1 |
4 |
| |
Peoplesoft; HR |
1 |
|
1 |
| |
Peoplesoft; SIS |
27 |
11 |
38 |
| |
Software Distribution |
2 |
1 |
3 |
| |
Software; Remedy; Bugs |
1 |
|
1 |
| |
Software; Remedy; Changes |
4 |
|
4 |
| |
Telephone; Voice Applications |
2 |
|
2 |
| |
Voice Mail; General Questions |
4 |
1 |
5 |
| Central
Systems Software Count |
84 |
15 |
99 |
| |
|
|
|
|
| Connecting
to UD |
|
|
|
|
| |
Connection; Ethernet; Faculty/Staff |
8 |
2 |
10 |
| |
Connection; Ethernet; Student;
Troubleshoot |
2 |
110 |
112 |
| |
Connection; IP; Duplicate |
|
1 |
1 |
| |
Connection; IP; Release/Renew |
2 |
3 |
5 |
| |
Connection; IP; Troubleshoot |
2 |
3 |
5 |
| |
Connection; ISP; Faculty/Staff |
4 |
|
4 |
| |
Connection; ISP; Student |
|
5 |
5 |
| |
Connection; PPP; Faculty/Staff |
13 |
|
13 |
| |
Connection; PPP; Student |
1 |
2 |
3 |
| |
Connection; Software; FTP |
1 |
|
1 |
| |
Connection; Software; SSH |
7 |
|
7 |
| |
Connection; Software; Telnet |
7 |
2 |
9 |
| |
Connection; VPN |
7 |
|
7 |
| |
Connection; Wireless; Faculty/Staff |
7 |
|
7 |
| |
Connection; Wireless; Student |
|
4 |
4 |
| Connecting
to UD Count |
|
61 |
132 |
193 |
| |
|
|
|
|
| Desktop
Systems |
|
|
|
|
| |
Departmental Servers |
2 |
|
2 |
| |
Desktop Systems; Maintenance;
Faculty/Staff |
2 |
|
2 |
| |
Desktop Systems; Maintenance;
Student |
|
5 |
5 |
| |
Desktop Systems; Setup |
5 |
|
5 |
| |
Desktop Systems; TSC; Pre-purchase |
1 |
1 |
2 |
| |
Desktop Systems; TSC; Software
assistance |
3 |
1 |
4 |
| |
Desktop Systems; Use; Faculty/Staff |
50 |
1 |
51 |
| |
Desktop Systems; Use; Students |
|
51 |
51 |
| |
Virus; General Questions |
2 |
2 |
4 |
| |
Virus; Has Virus (port not off);
Faculty/Staff |
1 |
|
1 |
| |
Virus; Has Virus (port not off);
Student |
|
11 |
11 |
| |
Virus; Needs Software |
2 |
4 |
6 |
| Desktop
Systems Count |
|
68 |
76 |
144 |
| |
|
|
|
|
| E-mail |
|
|
|
|
| |
E-Mail; General; Forward command |
1 |
5 |
6 |
| |
E-Mail; General; Mail lists |
16 |
6 |
22 |
| |
E-Mail; Messenger; General (how to
use) |
2 |
|
2 |
| |
E-Mail; Mirapoint; Faculty/Staff |
20 |
1 |
21 |
| |
E-Mail; Mirapoint; Student |
1 |
28 |
29 |
| |
E-Mail; Mozilla; Faculty/Staff |
23 |
|
23 |
| |
E-Mail; Mozilla; Student |
|
1 |
1 |
| |
E-Mail; Other |
28 |
27 |
55 |
| |
E-Mail; Outlook Express;
Faculty/Staff |
6 |
|
6 |
| |
E-Mail; Outlook Express; Students |
1 |
1 |
2 |
| |
E-Mail; Outlook; Faculty/Staff |
8 |
|
8 |
| |
E-Mail; Outlook; Student |
|
3 |
3 |
| |
E-Mail; Pine; How To Use |
3 |
|
3 |
| |
E-Mail; Spam filtering |
13 |
3 |
16 |
| |
E-Mail; Webmail |
13 |
38 |
51 |
| E-mail
Count |
|
135 |
113 |
248 |
| |
|
|
|
|
| General
Information |
|
|
|
|
| |
Library |
|
1 |
1 |
| |
Other |
29 |
27 |
56 |
| |
Telephone; General; Information
(x2000) |
4 |
1 |
5 |
| |
Telephone; General; Telephone
Services |
1 |
|
1 |
| General
Information Count |
34 |
29 |
63 |
| |
|
|
|
|
| Learning
Systems |
|
|
|
|
| |
Instructional Technology;
Audio/Visual Equip fail (UMS) |
|
1 |
1 |
| |
Learning; Clickers |
2 |
1 |
3 |
| |
Learning; MyCourses; Other |
69 |
42 |
111 |
| Learning
Systems Count |
|
71 |
44 |
115 |
| |
|
|
|
|
| Printing |
|
|
|
|
| |
Printing; Local; Faculty/Staff |
10 |
|
10 |
| |
Printing; Local; Student |
|
7 |
7 |
| |
Printing; Unix; Color/Poster |
|
1 |
1 |
| |
Printing; VendPrint |
|
1 |
1 |
| Printing
Count |
|
10 |
9 |
19 |
| |
|
|
|
|
| Security |
|
|
|
|
| |
Security; Compromised |
3 |
30 |
33 |
| |
Security; Copyright |
2 |
73 |
75 |
| |
Security; Other |
4 |
5 |
9 |
| |
Security; Rogue DHCP |
7 |
13 |
20 |
| Security Count |
|
16 |
121 |
137 |
| |
|
|
|
|
| Service Interruption |
|
|
|
|
| |
Service Interruption; Central System Problem |
3 |
2 |
5 |
| Service
Interruption Count |
3 |
2 |
5 |
| |
|
|
|
|
| Software |
|
|
|
|
| |
Software; Database; Access |
3 |
|
3 |
| |
Software; Database; Other |
|
1 |
1 |
| |
Software; Other |
3 |
7 |
10 |
| |
Software; Presentation/Desktop
Publish.; Adobe Go-Live |
1 |
|
1 |
| |
Software; Presentation/Desktop
Publish.; Powerpoint |
3 |
|
3 |
| |
Software; Programming Languages |
1 |
1 |
2 |
| |
Software; Spreadsheets; Excel |
4 |
|
4 |
| |
Software; Stat/Math Applications;
Matlab |
1 |
1 |
2 |
| |
Software; Stat/Math Applications;
SAS |
1 |
4 |
5 |
| |
Software; Stat/Math Applications;
SPSS |
|
1 |
1 |
| |
Software; UD Thesis; MS Word |
|
1 |
1 |
| |
Software; Word Processing/Editors;
MS Word |
2 |
|
2 |
| Software
Count |
|
19 |
16 |
35 |
| |
|
|
|
|
| TSC
Requests |
|
|
|
|
| |
TSC; Ethernet; Repair |
|
3 |
3 |
| |
TSC; PPP; New Setup |
2 |
|
2 |
| |
TSC; Special Request |
11 |
13 |
24 |
| |
TSC; Troubleshoot; Boot Problems |
5 |
8 |
13 |
| |
TSC; Troubleshoot; Hardware |
|
2 |
2 |
| |
TSC; Troubleshoot; Operating System |
4 |
8 |
12 |
| |
TSC; Troubleshoot; Software |
1 |
4 |
5 |
| |
TSC; Virus Repair |
5 |
13 |
18 |
| TSC
Requests Count |
|
28 |
51 |
79 |
| |
|
|
|
|
| Using
UNIX |
|
|
|
|
| |
File Management; Disk Quota |
5 |
1 |
6 |
| |
Using Unix; Other |
1 |
3 |
4 |
| |
Using Unix; Setup problems |
|
2 |
2 |
| Using
UNIX Count |
|
6 |
6 |
12 |
| |
|
|
|
|
| Web |
|
|
|
|
| |
Web (WWW); Browsers; Faculty/Staff |
4 |
|
4 |
| |
Web (WWW); Browsers; Student |
|
5 |
5 |
| |
Web (WWW); Web Pages; Faculty/Staff |
12 |
2 |
14 |
| |
Web (WWW); Web Pages; Student |
|
7 |
7 |
| |
Web (WWW); Web Proxy |
5 |
4 |
9 |
| Web
Count |
|
21 |
18 |
39 |
| |
|
|
|
|
| Grand
Total |
|
640 |
851 |
1491 |
| |
|
|
|
|
|
|
|
|
|