| IT
Help Center - Febrary 2005 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff - all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
|
|
|
|
| |
Access; Activate; MVS |
2 |
|
2 |
| |
Access; Activate; UNIX; Faculty/Staff |
4 |
|
4 |
| |
Access; Activate; UNIX; Student |
3 |
18 |
21 |
| |
Access; Change of Owner |
3 |
1 |
4 |
| |
Access; Disk quota increase |
|
1 |
1 |
| |
Access; Inactive users |
6 |
12 |
18 |
| |
Access; Out of funds |
|
1 |
1 |
| |
Access; Passwords; MVS |
12 |
|
12 |
| |
Access; Passwords; Other |
|
1 |
1 |
| |
Access; Passwords; Unix |
1 |
20 |
21 |
| |
Access; PINS; Student |
1 |
2 |
3 |
| |
Access; Username |
4 |
12 |
16 |
| |
Learning; WebCT; Login |
5 |
59 |
64 |
| |
Software; Remedy; Access |
6 |
|
6 |
| |
Voice Mail; Resets/Reinitialize; Faculty/Staff |
7 |
|
7 |
| |
Voice Mail; Resets/Reinitialize; Student |
|
3 |
3 |
| Central
Systems Access Count |
|
54 |
130 |
184 |
| |
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| Central
Systems Software |
|
|
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| |
Administrative Systems; FIS; Facilities |
1 |
|
1 |
| |
Administrative Systems; SIS; SIS+ |
1 |
3 |
4 |
| |
Administrative Systems; SIS; Student Records (100-199) |
1 |
|
1 |
| |
Administrative Systems; Web; Public Safety |
1 |
|
1 |
| |
Administrative Systems; Web; Web Forms |
14 |
1 |
15 |
| |
Documentation |
2 |
|
2 |
| |
EZFORMS; FAI (Request for Services) |
1 |
|
1 |
| |
EZFORMS; General |
2 |
|
2 |
| |
EZFORMS; JVs |
2 |
|
2 |
| |
EZFORMS; Sabbatical Leave Request |
1 |
|
1 |
| |
Peoplesoft; Financials |
1 |
|
1 |
| |
Peoplesoft; HR |
2 |
|
2 |
| |
Software Distribution |
3 |
1 |
4 |
| |
Software; Remedy; Changes |
1 |
|
1 |
| |
Voice Mail; General Questions |
4 |
1 |
5 |
| Central
Systems Software Count |
|
37 |
6 |
43 |
| |
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| Connecting
to UD |
|
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| |
Connection; Duplicate IP |
1 |
1 |
2 |
| |
Connection; Ethernet; Faculty/Staff |
16 |
3 |
19 |
| |
Connection; Ethernet; Student; MoveIn |
|
1 |
1 |
| |
Connection; Ethernet; Student; Troubleshoot |
2 |
168 |
170 |
| |
Connection; ISP; Faculty/Staff |
1 |
|
1 |
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Connection; ISP; Student |
|
2 |
2 |
| |
Connection; PPP; Faculty/Staff |
14 |
2 |
16 |
| |
Connection; PPP; Student |
2 |
8 |
10 |
| |
Connection; Software; FTP |
1 |
|
1 |
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Connection; Software; Other |
1 |
1 |
2 |
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Connection; Software; SSH |
1 |
|
1 |
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Connection; Software; Telnet |
3 |
|
3 |
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Connection; Wireless; Faculty/Staff |
5 |
|
5 |
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Connection; Wireless; Student |
|
11 |
11 |
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DCWO |
1 |
|
1 |
| Connecting
to UD Count |
|
48 |
197 |
245 |
| |
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| Desktop
Systems |
|
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Desktop Systems; Complaints; Student |
|
4 |
4 |
| |
Desktop Systems; Maintenance; Faculty/Staff |
6 |
|
6 |
| |
Desktop Systems; Maintenance; Student |
|
12 |
12 |
| |
Desktop Systems; Setup |
9 |
|
9 |
| |
Desktop Systems; Use; Faculty/Staff |
78 |
4 |
82 |
| |
Desktop Systems; Use; Students |
3 |
127 |
130 |
| |
Virus; General Questions |
6 |
4 |
10 |
| |
Virus; Has Virus (port not off); Faculty/Staff |
5 |
|
5 |
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Virus; Has Virus (port not off); Student |
2 |
44 |
46 |
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Virus; Needs Software |
6 |
4 |
10 |
| Desktop
Systems Count |
|
115 |
199 |
314 |
| |
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| E-mail |
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E-Mail; General; Backup |
|
1 |
1 |
| |
E-Mail; General; Forward command |
1 |
11 |
12 |
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E-Mail; General; INBOX corrupted |
1 |
1 |
2 |
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E-Mail; General; INBOX recover |
11 |
8 |
19 |
| |
E-Mail; General; INBOX too large |
10 |
5 |
15 |
| |
E-Mail; General; Mail lists |
11 |
3 |
14 |
| |
E-Mail; General; Vacation message |
4 |
|
4 |
| |
E-Mail; MAC OS X; Faculty/Staff |
3 |
|
3 |
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E-Mail; MAC OS X; Student |
|
2 |
2 |
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E-Mail; Messenger; Address books |
1 |
|
1 |
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E-Mail; Messenger; Compact folders |
1 |
|
1 |
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E-Mail; Messenger; Delete messages |
1 |
|
1 |
| |
E-Mail; Messenger; General (how to use) |
14 |
|
14 |
| |
E-Mail; Messenger; Preferences |
3 |
|
3 |
| |
E-Mail; Mirapoint; Faculty/Staff |
18 |
4 |
22 |
| |
E-Mail; Mirapoint; Student |
1 |
16 |
17 |
| |
E-Mail; Mozilla; Faculty/Staff |
25 |
2 |
27 |
| |
E-Mail; Mozilla; Student |
2 |
3 |
5 |
| |
E-Mail; Other |
27 |
17 |
44 |
| |
E-Mail; Outlook Express; Faculty/Staff |
11 |
|
11 |
| |
E-Mail; Outlook Express; Students |
|
11 |
11 |
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E-Mail; Outlook; Faculty/Staff |
8 |
1 |
9 |
| |
E-Mail; Outlook; Student |
|
7 |
7 |
| |
E-Mail; Pine; Attachments |
1 |
|
1 |
| |
E-Mail; Pine; How To Use |
4 |
|
4 |
| |
E-Mail; Spam filtering |
10 |
1 |
11 |
| |
E-Mail; Webmail |
4 |
20 |
24 |
| E-mail
Count |
|
172 |
113 |
285 |
| |
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| General
Information |
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Computing Sites |
|
1 |
1 |
| |
Library |
2 |
1 |
3 |
| |
Other |
18 |
7 |
25 |
| |
Telephone; General; Information (x2000) |
2 |
|
2 |
| |
Telephone; General; Telephone Services |
3 |
1 |
4 |
| |
Telephone; General; Wrong number |
1 |
1 |
2 |
| General
Information Count |
|
26 |
11 |
37 |
| |
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| Learning
Systems |
|
|
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| |
Instructional Technology; Classroom Setup |
1 |
1 |
2 |
| |
Instructional Technology; Video streaming |
1 |
|
1 |
| |
Learning; UDSerf |
|
1 |
1 |
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Learning; User Services, self-paced mods |
2 |
|
2 |
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Learning; WebCT; Other |
63 |
50 |
113 |
| Learning
Systems Count |
|
67 |
52 |
119 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
20 |
|
20 |
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Printing; Local; Student |
|
8 |
8 |
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Printing; RJE |
11 |
|
11 |
| |
Printing; Unix; Color/Poster |
|
1 |
1 |
| |
Test Scoring, Freq. Scanning |
1 |
|
1 |
| Printing
Count |
|
32 |
9 |
41 |
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| Security |
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Security; Compromised |
22 |
92 |
114 |
| |
Security; Copyright |
1 |
52 |
53 |
| |
Security; Other |
1 |
4 |
5 |
| Security
Count |
|
24 |
148 |
172 |
| |
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| Service
Interruption |
|
|
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| |
Service Interruption; Central System Problem |
6 |
|
6 |
| |
Service Interruption; Departmental Server |
4 |
|
4 |
| Service
Interruption Count |
|
10 |
|
10 |
| |
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| Software |
|
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Software; Database; Access |
1 |
|
1 |
| |
Software; Database; Other |
|
1 |
1 |
| |
Software; Other |
4 |
3 |
7 |
| |
Software; Presentation/Desktop Publish.; Dreamweaver |
2 |
|
2 |
| |
Software; Presentation/Desktop Publish.; Other |
3 |
1 |
4 |
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Software; Presentation/Desktop Publish.; Pagemaker |
|
1 |
1 |
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Software; Presentation/Desktop Publish.; Powerpoint |
|
2 |
2 |
| |
Software; Programming Languages |
2 |
|
2 |
| |
Software; Spreadsheets; Excel |
6 |
|
6 |
| |
Software; Stat/Math Applications; Minitab |
|
1 |
1 |
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Software; UD Thesis; MS Word |
|
1 |
1 |
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Software; Word Processing/Editors; MS Word |
2 |
1 |
3 |
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Software; Word Processing/Editors; Other |
1 |
|
1 |
| Software
Count |
|
21 |
11 |
32 |
| |
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| TSC
Requests |
|
|
|
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| |
TSC; Ethernet; New Setup |
1 |
|
1 |
| |
TSC; Ethernet; Repair |
|
4 |
4 |
| |
TSC; PPP; New Setup |
2 |
|
2 |
| |
TSC; PPP; Repair |
3 |
1 |
4 |
| |
TSC; Special Request |
6 |
11 |
17 |
| |
TSC; Troubleshoot; Boot Problems |
|
10 |
10 |
| |
TSC; Troubleshoot; Hardware |
1 |
5 |
6 |
| |
TSC; Troubleshoot; Operating System |
9 |
15 |
24 |
| |
TSC; Troubleshoot; Software |
7 |
9 |
16 |
| |
TSC; Troubleshoot; Spyware |
5 |
12 |
17 |
| |
TSC; Virus Repair |
10 |
11 |
21 |
| TSC
Requests Count |
|
44 |
78 |
122 |
| |
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| Using
UNIX |
|
|
|
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| |
File Management; Disk Quota |
2 |
2 |
4 |
| |
File Management; UNIX |
3 |
|
3 |
| |
Using Unix; Command syntax |
4 |
|
4 |
| |
Using Unix; Other |
1 |
4 |
5 |
| |
Using Unix; Setup problems |
|
2 |
2 |
| Using
UNIX Count |
|
10 |
8 |
18 |
| |
|
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| Web |
|
|
|
|
| |
Web (WWW); Browsers; Faculty/Staff |
2 |
|
2 |
| |
Web (WWW); Browsers; Student |
|
4 |
4 |
| |
Web (WWW); Web Pages; Faculty/Staff |
13 |
2 |
15 |
| |
Web (WWW); Web Pages; Student |
|
4 |
4 |
| |
Web (WWW); Web Proxy |
6 |
11 |
17 |
| Web
Count |
|
21 |
21 |
42 |
| |
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| Grand
Total |
|
681 |
983 |
1664 |
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