| IT Help Center - February 2003 | ||||
| Student Problems | Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 17 | Connection; Ethernet; Student; Troubleshoot | 172 | |
| Access; Inactive users | 6 | Learning; WebCT; Login | 65 | |
| Access; Out of funds | 2 | Security; Copyright | 59 | |
| Access; Passwords; Other | 1 | Learning; WebCT; Other | 47 | |
| Access; Passwords; Unix | 14 | Desktop Systems; Use; Students | 37 | |
| Access; PINS; Student | 10 | Connection; PPP; Student | 36 | |
| Access; UD#1 Card | 3 | E-Mail; Outlook Express; Students | 34 | |
| Access; Username | 8 | Voice Mail; Resets/Reinitialize; Student | 18 | |
| Administrative Systems; SIS; Student Housing (1Hx) | 1 | Access; Activate; UNIX; Student | 17 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | TSC; Virus Repair | 15 | |
| Connection; Ethernet; Student; MoveIn | 1 | TSC; Troubleshoot; Operating System | 14 | |
| Connection; Ethernet; Student; Troubleshoot | 172 | Access; Passwords; Unix | 14 | |
| Connection; ISP; Student | 2 | Security; Bandwidth | 10 | |
| Connection; PPP; Student | 36 | Printing; Local; Student | 10 | |
| Connection; Software; Other | 1 | Access; PINS; Student | 10 | |
| Connection; Software; Telnet | 3 | E-Mail; Pine; How To Use | 10 | |
| Connection; Wireless; Student | 3 | E-Mail; Other | 10 | |
| DCWO | 1 | Security; Hacking | 9 | |
| Desktop Systems; Maintenance; Student | 7 | Other | 9 | |
| Desktop Systems; Setup | 2 | Web (WWW); Web Pages; Student | 8 | |
| Desktop Systems; Use; Faculty/Staff | 2 | Access; Username | 8 | |
| Desktop Systems; Use; Students | 37 | TSC; PPP; New Setup | 8 | |
| E-Mail; General; Forward command | 6 | TSC; Ethernet; Repair | 8 | |
| E-Mail; General; INBOX too large | 1 | Security; Virus; Has Virus; Student | 7 | |
| E-Mail; General; Mail lists | 2 | Desktop Systems; Maintenance; Student | 7 | |
| E-Mail; MAC OS X; Student | 2 | Web (WWW); Browsers; Student | 6 | |
| E-Mail; Messenger; General (how to use) | 3 | TSC; PPP; Repair | 6 | |
| E-Mail; Other | 10 | E-Mail; General; Forward command | 6 | |
| E-Mail; Outlook Express; Students | 34 | Access; Inactive users | 6 | |
| E-Mail; Outlook; Student | 2 | TSC; Troubleshoot; Software | 5 | |
| E-Mail; Pine; How To Use | 10 | Service Interruption; Central System Problem | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | Using Unix; Command syntax | 3 | |
| EZFORMS; General | 1 | TSC; Troubleshoot; Boot Problems | 3 | |
| File Management; UNIX | 2 | E-Mail; Messenger; General (how to use) | 3 | |
| Learning; UDSerf | 1 | Connection; Wireless; Student | 3 | |
| Learning; WebCT; Login | 65 | Connection; Software; Telnet | 3 | |
| Learning; WebCT; Other | 47 | Access; UD#1 Card | 3 | |
| Newsgroups; Using | 2 | Desktop Systems; Setup | 2 | |
| Other | 9 | Newsgroups; Using | 2 | |
| Printing; Local; Student | 10 | E-Mail; General; Mail lists | 2 | |
| Security; Bandwidth | 10 | E-Mail; MAC OS X; Student | 2 | |
| Security; Copyright | 59 | Connection; ISP; Student | 2 | |
| Security; Hacking | 9 | Access; Out of funds | 2 | |
| Security; Spam | 1 | Desktop Systems; Use; Faculty/Staff | 2 | |
| Security; Virus; Has Virus; Student | 7 | Voice Mail; General Questions | 2 | |
| Security; Virus; Needs software | 1 | E-Mail; Outlook; Student | 2 | |
| Service Interruption; Central System Problem | 4 | TSC; Troubleshoot; Hardware | 2 | |
| Software; Database; Other | 1 | File Management; UNIX | 2 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Telephone; General; Telephone Services | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | Web (WWW); Web Proxy | 1 | |
| Software; Programming Languages | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| Software; Stat/Math Applications; Mathematica | 1 | Software; Programming Languages | 1 | |
| Software; UD Thesis; MS Word | 1 | Software; Stat/Math Applications; Mathematica | 1 | |
| Telephone; General; Telephone Services | 2 | Software; UD Thesis; MS Word | 1 | |
| TSC; Ethernet; Repair | 8 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| TSC; PPP; New Setup | 8 | Learning; UDSerf | 1 | |
| TSC; PPP; Repair | 6 | Administrative Systems; SIS; Student Housing (1Hx) | 1 | |
| TSC; Troubleshoot; Boot Problems | 3 | Software; Database; Other | 1 | |
| TSC; Troubleshoot; Hardware | 2 | EZFORMS; General | 1 | |
| TSC; Troubleshoot; Operating System | 14 | Access; Passwords; Other | 1 | |
| TSC; Troubleshoot; Software | 5 | Connection; Ethernet; Student; MoveIn | 1 | |
| TSC; Virus Repair | 15 | Security; Virus; Needs software | 1 | |
| Using Unix; Command syntax | 3 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Using Unix; Setup problems | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| Voice Mail; General Questions | 2 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 18 | E-Mail; General; INBOX too large | 1 | |
| Web (WWW); Browsers; Student | 6 | Security; Spam | 1 | |
| Web (WWW); Web Pages; Student | 8 | DCWO | 1 | |
| Web (WWW); Web Proxy | 1 | Connection; Software; Other | 1 | |
| Grand Total | 737 | Grand Total | 737 |