| IT Help Center - February 2003 | ||||
| Faculty/Staff Problems | Faculty/Staff Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Desktop Systems; Use; Faculty/Staff | 86 | |
| Access; Activate; UNIX; Faculty/Staff | 6 | Learning; WebCT; Other | 27 | |
| Access; Activate; UNIX; Student | 2 | E-Mail; Other | 26 | |
| Access; Inactive users | 2 | Connection; PPP; Faculty/Staff | 24 | |
| Access; Out of funds | 2 | E-Mail; General; Mail lists | 18 | |
| Access; Passwords; MVS | 5 | Printing; Local; Faculty/Staff | 17 | |
| Access; Passwords; Other | 1 | Web (WWW); Web Pages; Faculty/Staff | 16 | |
| Access; Passwords; Unix | 5 | E-Mail; Messenger; General (how to use) | 16 | |
| Access; PINS; Faculty/Staff | 6 | Software; Word Processing/Editors; MS Word | 15 | |
| Access; PINS; Student | 1 | Other | 14 | |
| Access; Username | 1 | Desktop Systems; Setup | 14 | |
| Administrative Systems; DEV; ADVANCE Alumni/Development | 1 | E-Mail; Messenger; Preferences | 11 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | Connection; Ethernet; Faculty/Staff | 11 | |
| Administrative Systems; Reporting; Supernatural | 1 | TSC; PPP; New Setup | 10 | |
| Administrative Systems; SIS; SIS+ | 1 | E-Mail; Pine; How To Use | 10 | |
| Administrative Systems; SIS; Student Records (100-199) | 6 | Service Interruption; Central System Problem | 9 | |
| Computing Sites | 1 | Security; Virus; Has Virus; Faculty/Staff | 9 | |
| Connection; Ethernet; Faculty/Staff | 11 | Learning; WebCT; Login | 9 | |
| Connection; Ethernet; Student; Troubleshoot | 6 | Documentation | 9 | |
| Connection; PPP; Faculty/Staff | 24 | Web (WWW); Browsers; Faculty/Staff | 8 | |
| Connection; PPP; Student | 1 | Voice Mail; General Questions | 7 | |
| Connection; Software; FTP | 4 | TSC; Troubleshoot; Software | 7 | |
| Connection; Software; Other | 5 | TSC; Troubleshoot; Operating System | 7 | |
| Connection; Software; WSFTP | 1 | Security; Hacking | 7 | |
| Desktop Systems; Maintenance; Faculty/Staff | 4 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 6 | |
| Desktop Systems; Maintenance; Student | 1 | Using Unix; Other | 6 | |
| Desktop Systems; Setup | 14 | Access; PINS; Faculty/Staff | 6 | |
| Desktop Systems; Use; Faculty/Staff | 86 | Software; Spreadsheets; Excel | 6 | |
| Desktop Systems; Use; Students | 2 | Service Interruption; Departmental Server | 6 | |
| Documentation | 9 | Administrative Systems; SIS; Student Records (100-199) | 6 | |
| E-Mail; General; Forward command | 5 | Connection; Ethernet; Student; Troubleshoot | 6 | |
| E-Mail; General; INBOX corrupted | 1 | Printing; RJE | 6 | |
| E-Mail; General; INBOX too large | 3 | Access; Activate; UNIX; Faculty/Staff | 6 | |
| E-Mail; General; Mail lists | 18 | File Management; UNIX | 6 | |
| E-Mail; General; Vacation message | 2 | Connection; Software; Other | 5 | |
| E-Mail; MAC OS X; Faculty/Staff | 2 | E-Mail; General; Forward command | 5 | |
| E-Mail; Messenger; Delete messages | 3 | Security; Spam | 5 | |
| E-Mail; Messenger; General (how to use) | 16 | Security; Bandwidth | 5 | |
| E-Mail; Messenger; Preferences | 11 | Access; Passwords; Unix | 5 | |
| E-Mail; Other | 26 | Access; Passwords; MVS | 5 | |
| E-Mail; Outlook Express; Faculty/Staff | 4 | Desktop Systems; Maintenance; Faculty/Staff | 4 | |
| E-Mail; Outlook; Faculty/Staff | 4 | E-Mail; Outlook Express; Faculty/Staff | 4 | |
| E-Mail; Pine; How To Use | 10 | E-Mail; Outlook; Faculty/Staff | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 3 | Connection; Software; FTP | 4 | |
| EZFORMS; Change of Grade | 1 | File Management; Disk Quota | 4 | |
| EZFORMS; Change of Major/Minor | 2 | EZFORMS; Class Roster Request | 4 | |
| EZFORMS; Class Roster Request | 4 | E-Mail; Pine; Mail lock or corrupted inbox | 3 | |
| EZFORMS; FAI (Request for Services) | 1 | TSC; Troubleshoot; Boot Problems | 3 | |
| EZFORMS; General | 1 | E-Mail; Messenger; Delete messages | 3 | |
| EZFORMS; JVs | 2 | E-Mail; General; INBOX too large | 3 | |
| File Management; Disk Quota | 4 | Access; Inactive users | 2 | |
| File Management; UNIX | 6 | Using Unix; Command syntax | 2 | |
| HR; Client | 1 | Access; Out of funds | 2 | |
| Instructional Technology; Audio/Visual Equip fail (UMS) | 1 | TSC; Virus Repair | 2 | |
| LAN; Faculty/Staff | 1 | EZFORMS; Change of Major/Minor | 2 | |
| Learning; User Services, self-paced mods | 1 | E-Mail; General; Vacation message | 2 | |
| Learning; WebCT; Login | 9 | TSC; Troubleshoot; Hardware | 2 | |
| Learning; WebCT; Other | 27 | TSC; Special Request | 2 | |
| Newsgroups; Using | 1 | EZFORMS; JVs | 2 | |
| Other | 14 | Telephone; General; Telephone Services | 2 | |
| Printing; Local; Faculty/Staff | 17 | Software; UD Thesis; MS Word | 2 | |
| Printing; Local; Student | 2 | Access; Activate; UNIX; Student | 2 | |
| Printing; RJE | 6 | Printing; Local; Student | 2 | |
| Printing; Unix; Queue | 1 | Software; Stat/Math Applications; SPSS | 2 | |
| Scanning | 1 | Software; Stat/Math Applications; SAS | 2 | |
| Security; Bandwidth | 5 | Software; Stat/Math Applications; Other Stat/Math Problems | 2 | |
| Security; Copyright | 1 | Software; Stat/Math Applications; Matlab | 2 | |
| Security; Hacking | 7 | Software; Stat/Math Applications; Maple | 2 | |
| Security; Other | 1 | Access; Activate; MVS | 2 | |
| Security; Spam | 5 | Software; Remedy; Enhancements | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 9 | Software; Remedy; Changes | 2 | |
| Security; Virus; How to use software | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| Service Interruption; Central System Outage | 2 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Service Interruption; Central System Problem | 9 | Service Interruption; Central System Outage | 2 | |
| Service Interruption; Departmental Server | 6 | E-Mail; MAC OS X; Faculty/Staff | 2 | |
| Software; Database; Access | 2 | Desktop Systems; Use; Students | 2 | |
| Software; Database; Other | 2 | Software; Database; Access | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | Software; Database; Other | 2 | |
| Software; Presentation/Desktop Publish.; Other | 2 | Access; Passwords; Other | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Software; Remedy; Access | 1 | Security; Virus; How to use software | 1 | |
| Software; Remedy; Changes | 2 | Software; Remedy; Access | 1 | |
| Software; Remedy; Enhancements | 2 | Computing Sites | 1 | |
| Software; Spreadsheets; Excel | 6 | EZFORMS; General | 1 | |
| Software; Stat/Math Applications; Maple | 2 | Security; Other | 1 | |
| Software; Stat/Math Applications; Mathematica | 1 | Connection; Software; WSFTP | 1 | |
| Software; Stat/Math Applications; Matlab | 2 | Software; Stat/Math Applications; Mathematica | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 2 | Security; Copyright | 1 | |
| Software; Stat/Math Applications; SAS | 2 | Administrative Systems; DEV; ADVANCE Alumni/Development | 1 | |
| Software; Stat/Math Applications; SPSS | 2 | Scanning | 1 | |
| Software; UD Thesis; MS Word | 2 | Printing; Unix; Queue | 1 | |
| Software; Word Processing/Editors; MS Word | 15 | E-Mail; General; INBOX corrupted | 1 | |
| Software; Word Processing/Editors; Word Perfect | 1 | Access; Username | 1 | |
| Telephone; General; Telephone Services | 2 | Software; Word Processing/Editors; Word Perfect | 1 | |
| Telephone; General; TSC calls | 1 | Access; PINS; Student | 1 | |
| Telephone; Voice Applications | 1 | Telephone; General; TSC calls | 1 | |
| TSC; Ethernet; Repair | 1 | Telephone; Voice Applications | 1 | |
| TSC; PPP; New Setup | 10 | TSC; Ethernet; Repair | 1 | |
| TSC; PPP; Repair | 1 | Administrative Systems; Reporting; Supernatural | 1 | |
| TSC; Special Request | 2 | TSC; PPP; Repair | 1 | |
| TSC; Troubleshoot; Boot Problems | 3 | Newsgroups; Using | 1 | |
| TSC; Troubleshoot; Hardware | 2 | EZFORMS; FAI (Request for Services) | 1 | |
| TSC; Troubleshoot; Operating System | 7 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| TSC; Troubleshoot; Software | 7 | Learning; User Services, self-paced mods | 1 | |
| TSC; Virus Repair | 2 | LAN; Faculty/Staff | 1 | |
| Using Unix; Command syntax | 2 | Instructional Technology; Audio/Visual Equip fail (UMS) | 1 | |
| Using Unix; Other | 6 | HR; Client | 1 | |
| Voice Mail; General Questions | 7 | Desktop Systems; Maintenance; Student | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 6 | Connection; PPP; Student | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 1 | Administrative Systems; SIS; SIS+ | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 8 | Voice Mail; Resets/Reinitialize; Student | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 16 | EZFORMS; Change of Grade | 1 | |
| Grand Total | 603 | Grand Total | 603 |