| IT Help Center - February 2003 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Connection; Ethernet; Student; Troubleshoot | 179 | |
| Access; Activate; UNIX; Faculty/Staff | 6 | Desktop Systems; Use; Faculty/Staff | 91 | |
| Access; Activate; UNIX; Student | 19 | Learning; WebCT; Other | 75 | |
| Access; Inactive users | 9 | Learning; WebCT; Login | 74 | |
| Access; Out of funds | 4 | Security; Copyright | 60 | |
| Access; Passwords; MVS | 5 | Desktop Systems; Use; Students | 40 | |
| Access; Passwords; Other | 2 | Connection; PPP; Student | 38 | |
| Access; Passwords; Unix | 20 | E-Mail; Other | 37 | |
| Access; PINS; Faculty/Staff | 6 | E-Mail; Outlook Express; Students | 35 | |
| Access; PINS; Student | 11 | Connection; PPP; Faculty/Staff | 30 | |
| Access; UD#1 Card | 3 | Other | 24 | |
| Access; Username | 9 | E-Mail; Pine; How To Use | 23 | |
| Administrative Systems; DEV; ADVANCE Alumni/Development | 1 | TSC; Troubleshoot; Operating System | 21 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | E-Mail; Messenger; General (how to use) | 21 | |
| Administrative Systems; Reporting; Supernatural | 1 | Access; Passwords; Unix | 20 | |
| Administrative Systems; SIS; SIS+ | 1 | E-Mail; General; Mail lists | 20 | |
| Administrative Systems; SIS; Student Housing (1Hx) | 1 | Voice Mail; Resets/Reinitialize; Student | 19 | |
| Administrative Systems; SIS; Student Records (100-199) | 7 | Access; Activate; UNIX; Student | 19 | |
| Administrative Systems; Web; Credit Card | 1 | TSC; PPP; New Setup | 18 | |
| Computing Sites | 1 | Printing; Local; Faculty/Staff | 18 | |
| Connection; Ethernet; Faculty/Staff | 11 | Web (WWW); Web Pages; Faculty/Staff | 17 | |
| Connection; Ethernet; Student; MoveIn | 1 | TSC; Virus Repair | 17 | |
| Connection; Ethernet; Student; Troubleshoot | 179 | Software; Word Processing/Editors; MS Word | 17 | |
| Connection; ISP; Student | 2 | Security; Hacking | 16 | |
| Connection; PPP; Faculty/Staff | 30 | Desktop Systems; Setup | 16 | |
| Connection; PPP; Student | 38 | Service Interruption; Central System Problem | 15 | |
| Connection; Software; FTP | 4 | Security; Bandwidth | 15 | |
| Connection; Software; Other | 6 | TSC; Troubleshoot; Software | 12 | |
| Connection; Software; Telnet | 3 | Printing; Local; Student | 12 | |
| Connection; Software; WSFTP | 1 | Connection; Ethernet; Faculty/Staff | 11 | |
| Connection; Wireless; Student | 3 | E-Mail; Messenger; Preferences | 11 | |
| DCWO | 1 | E-Mail; General; Forward command | 11 | |
| Desktop Systems; Maintenance; Faculty/Staff | 4 | Access; PINS; Student | 11 | |
| Desktop Systems; Maintenance; Student | 8 | Web (WWW); Web Pages; Student | 9 | |
| Desktop Systems; Setup | 16 | Voice Mail; General Questions | 9 | |
| Desktop Systems; Use; Faculty/Staff | 91 | TSC; Ethernet; Repair | 9 | |
| Desktop Systems; Use; Students | 40 | Security; Virus; Has Virus; Faculty/Staff | 9 | |
| Documentation | 9 | Access; Inactive users | 9 | |
| E-Mail; General; Forward command | 11 | Documentation | 9 | |
| E-Mail; General; INBOX corrupted | 2 | Access; Username | 9 | |
| E-Mail; General; INBOX too large | 6 | Desktop Systems; Maintenance; Student | 8 | |
| E-Mail; General; Mail lists | 20 | Web (WWW); Browsers; Faculty/Staff | 8 | |
| E-Mail; General; Vacation message | 2 | File Management; UNIX | 8 | |
| E-Mail; MAC OS X; Faculty/Staff | 2 | Using Unix; Other | 7 | |
| E-Mail; MAC OS X; Student | 2 | TSC; Troubleshoot; Boot Problems | 7 | |
| E-Mail; Messenger; Delete messages | 3 | TSC; PPP; Repair | 7 | |
| E-Mail; Messenger; General (how to use) | 21 | Security; Virus; Has Virus; Student | 7 | |
| E-Mail; Messenger; Preferences | 11 | Administrative Systems; SIS; Student Records (100-199) | 7 | |
| E-Mail; Other | 37 | E-Mail; Outlook Express; Faculty/Staff | 7 | |
| E-Mail; Outlook Express; Faculty/Staff | 7 | E-Mail; General; INBOX too large | 6 | |
| E-Mail; Outlook Express; Students | 35 | Web (WWW); Browsers; Student | 6 | |
| E-Mail; Outlook; Faculty/Staff | 5 | Access; PINS; Faculty/Staff | 6 | |
| E-Mail; Outlook; Student | 2 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 6 | |
| E-Mail; Pine; How To Use | 23 | Connection; Software; Other | 6 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 4 | Access; Activate; UNIX; Faculty/Staff | 6 | |
| EZFORMS; Change of Grade | 1 | Software; Spreadsheets; Excel | 6 | |
| EZFORMS; Change of Major/Minor | 2 | Service Interruption; Departmental Server | 6 | |
| EZFORMS; Class Roster Request | 4 | Security; Spam | 6 | |
| EZFORMS; FAI (Request for Services) | 1 | Printing; RJE | 6 | |
| EZFORMS; General | 2 | E-Mail; Outlook; Faculty/Staff | 5 | |
| EZFORMS; JVs | 2 | Using Unix; Command syntax | 5 | |
| File Management; Disk Quota | 5 | Software; Presentation/Desktop Publish.; Powerpoint | 5 | |
| File Management; UNIX | 8 | File Management; Disk Quota | 5 | |
| HR; Client | 1 | Access; Passwords; MVS | 5 | |
| Instructional Technology; Audio/Visual Equip fail (UMS) | 1 | Desktop Systems; Maintenance; Faculty/Staff | 4 | |
| LAN; Faculty/Staff | 1 | TSC; Troubleshoot; Hardware | 4 | |
| Learning; UDSerf | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 4 | |
| Learning; User Services, self-paced mods | 1 | Telephone; General; Telephone Services | 4 | |
| Learning; WebCT; Login | 74 | EZFORMS; Class Roster Request | 4 | |
| Learning; WebCT; Other | 75 | Access; Out of funds | 4 | |
| Newsgroups; Using | 3 | Connection; Software; FTP | 4 | |
| Other | 24 | E-Mail; Messenger; Delete messages | 3 | |
| Printing; Local; Faculty/Staff | 18 | Access; UD#1 Card | 3 | |
| Printing; Local; Student | 12 | Software; UD Thesis; MS Word | 3 | |
| Printing; RJE | 6 | Connection; Software; Telnet | 3 | |
| Printing; Unix; Queue | 1 | Software; Database; Other | 3 | |
| Scanning | 1 | Connection; Wireless; Student | 3 | |
| Security; Bandwidth | 15 | Newsgroups; Using | 3 | |
| Security; Copyright | 60 | EZFORMS; General | 2 | |
| Security; Hacking | 16 | E-Mail; Outlook; Student | 2 | |
| Security; Other | 1 | Connection; ISP; Student | 2 | |
| Security; Spam | 6 | E-Mail; MAC OS X; Faculty/Staff | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 9 | EZFORMS; JVs | 2 | |
| Security; Virus; Has Virus; Student | 7 | E-Mail; General; INBOX corrupted | 2 | |
| Security; Virus; How to use software | 2 | E-Mail; MAC OS X; Student | 2 | |
| Security; Virus; Needs software | 1 | Security; Virus; How to use software | 2 | |
| Service Interruption; Central System Outage | 2 | TSC; Special Request | 2 | |
| Service Interruption; Central System Problem | 15 | Service Interruption; Central System Outage | 2 | |
| Service Interruption; Departmental Server | 6 | Access; Passwords; Other | 2 | |
| Software; Database; Access | 2 | EZFORMS; Change of Major/Minor | 2 | |
| Software; Database; Other | 3 | Software; Database; Access | 2 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Access; Activate; MVS | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | Software; Stat/Math Applications; SPSS | 2 | |
| Software; Presentation/Desktop Publish.; Other | 2 | Software; Stat/Math Applications; SAS | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 5 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Software; Programming Languages | 1 | E-Mail; General; Vacation message | 2 | |
| Software; Remedy; Access | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 2 | |
| Software; Remedy; Changes | 2 | Software; Stat/Math Applications; Matlab | 2 | |
| Software; Remedy; Enhancements | 2 | Software; Remedy; Changes | 2 | |
| Software; Spreadsheets; Excel | 6 | Software; Remedy; Enhancements | 2 | |
| Software; Stat/Math Applications; Maple | 2 | Software; Stat/Math Applications; Mathematica | 2 | |
| Software; Stat/Math Applications; Mathematica | 2 | Software; Stat/Math Applications; Maple | 2 | |
| Software; Stat/Math Applications; Matlab | 2 | Web (WWW); Web Proxy | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 2 | EZFORMS; Change of Grade | 1 | |
| Software; Stat/Math Applications; SAS | 2 | Software; Remedy; Access | 1 | |
| Software; Stat/Math Applications; SPSS | 2 | Software; Programming Languages | 1 | |
| Software; UD Thesis; MS Word | 3 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Software; Word Processing/Editors; MS Word | 17 | EZFORMS; FAI (Request for Services) | 1 | |
| Software; Word Processing/Editors; Word Perfect | 1 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| Telephone; General; Information (x2000) | 1 | Software; Word Processing/Editors; Word Perfect | 1 | |
| Telephone; General; Telephone Services | 4 | Telephone; General; Information (x2000) | 1 | |
| Telephone; General; TSC calls | 1 | Learning; User Services, self-paced mods | 1 | |
| Telephone; Voice Applications | 1 | Telephone; General; TSC calls | 1 | |
| TSC; Ethernet; Repair | 9 | Telephone; Voice Applications | 1 | |
| TSC; PPP; New Setup | 18 | Learning; UDSerf | 1 | |
| TSC; PPP; Repair | 7 | Administrative Systems; Web; Credit Card | 1 | |
| TSC; Special Request | 2 | Computing Sites | 1 | |
| TSC; Troubleshoot; Boot Problems | 7 | Printing; Unix; Queue | 1 | |
| TSC; Troubleshoot; Hardware | 4 | Security; Virus; Needs software | 1 | |
| TSC; Troubleshoot; Operating System | 21 | LAN; Faculty/Staff | 1 | |
| TSC; Troubleshoot; Software | 12 | Administrative Systems; DEV; ADVANCE Alumni/Development | 1 | |
| TSC; Virus Repair | 17 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| Using Unix; Command syntax | 5 | Connection; Ethernet; Student; MoveIn | 1 | |
| Using Unix; Other | 7 | HR; Client | 1 | |
| Using Unix; Setup problems | 1 | DCWO | 1 | |
| Voice Mail; General Questions | 9 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 6 | Instructional Technology; Audio/Visual Equip fail (UMS) | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 19 | Security; Other | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 8 | Administrative Systems; SIS; Student Housing (1Hx) | 1 | |
| Web (WWW); Browsers; Student | 6 | Administrative Systems; SIS; SIS+ | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 17 | Scanning | 1 | |
| Web (WWW); Web Pages; Student | 9 | Connection; Software; WSFTP | 1 | |
| Web (WWW); Web Proxy | 1 | Administrative Systems; Reporting; Supernatural | 1 | |
| Grand Total | 1385 | Grand Total | 1385 |