| IT
Help Center - December 2007 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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Access; Activate; UNIX; Faculty/Staff |
4 |
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4 |
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Access; Activate; UNIX; Student |
|
11 |
11 |
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Access; Change of Owner |
1 |
|
1 |
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Access; Inactive users |
2 |
6 |
8 |
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Access; ORACLE |
1 |
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1 |
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Access; Passwords; Unix |
6 |
3 |
9 |
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Access; PINS; Faculty/Staff |
3 |
1 |
4 |
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Access; PINS; Student |
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3 |
3 |
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Access; UD ID |
4 |
|
4 |
| |
Access; UDelNetID |
5 |
2 |
7 |
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Access; UNIX |
1 |
|
1 |
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Learning; MyCourses; Login |
1 |
3 |
4 |
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Software; Calendar Server (SunOne); Access |
1 |
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1 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
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2 |
| Central
Systems Access Count |
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31 |
29 |
60 |
| |
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| Central
Systems Software |
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Administrative Systems; Peoplesoft; Financials |
2 |
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2 |
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Administrative Systems; Peoplesoft; UDSIS |
13 |
21 |
34 |
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Administrative Systems; Reporting; Cognos |
1 |
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1 |
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Administrative Systems; Web; Web Forms |
9 |
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9 |
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Documentation |
3 |
1 |
4 |
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Software Distribution |
|
2 |
2 |
| Central
Systems Software Count |
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28 |
24 |
52 |
| |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
6 |
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6 |
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Connection; Ethernet; Student; Troubleshoot |
1 |
9 |
10 |
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Connection; IP; Duplicate |
1 |
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1 |
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Connection; IP; Troubleshoot |
1 |
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1 |
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Connection; ISP; Faculty/Staff |
1 |
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1 |
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Connection; ISP; Student |
|
1 |
1 |
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Connection; PPP; Faculty/Staff |
10 |
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10 |
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Connection; PPP; Student |
1 |
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1 |
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Connection; Software; SSH |
2 |
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2 |
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Connection; VPN |
8 |
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8 |
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Connection; Wireless; Faculty/Staff |
4 |
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4 |
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Connection; Wireless; Student |
|
9 |
9 |
| Connecting
to UD Count |
|
35 |
19 |
54 |
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| Desktop
Systems |
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Departmental Servers |
7 |
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7 |
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Desktop Systems; Maintenance; Student |
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2 |
2 |
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Desktop Systems; Setup |
2 |
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2 |
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Desktop Systems; TSC; Pre-purchase |
1 |
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1 |
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Desktop Systems; TSC; Software assistance |
2 |
1 |
3 |
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Desktop Systems; Use; Faculty/Staff |
21 |
2 |
23 |
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Desktop Systems; Use; Students |
1 |
9 |
10 |
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Security; PNPI |
1 |
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1 |
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Virus; General Questions |
2 |
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2 |
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Virus; Has Virus (port not off); Faculty/Staff |
2 |
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2 |
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Virus; Has Virus (port not off); Student |
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10 |
10 |
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Virus; Needs Software |
1 |
1 |
2 |
| Desktop
Systems Count |
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40 |
25 |
65 |
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| E-mail |
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E-Mail; DropBox |
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1 |
1 |
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E-Mail; General; INBOX recover messages |
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1 |
1 |
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E-Mail; General; Mail lists; General |
8 |
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8 |
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E-Mail; General; Mail lists; PO Box |
3 |
1 |
4 |
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E-Mail; Mirapoint; Faculty/Staff |
1 |
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1 |
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E-Mail; Mozilla; Faculty/Staff |
3 |
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3 |
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E-Mail; Mozilla; Student |
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1 |
1 |
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E-Mail; Other |
17 |
5 |
22 |
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E-Mail; Outlook Express; Faculty/Staff |
2 |
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2 |
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E-Mail; Outlook Express; Students |
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1 |
1 |
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E-Mail; Outlook; Faculty/Staff |
9 |
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9 |
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E-Mail; Quota |
5 |
2 |
7 |
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E-Mail; Spam filtering |
4 |
1 |
5 |
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E-Mail; Webmail; Faculty/Staff |
1 |
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1 |
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E-Mail; Webmail; Student |
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2 |
2 |
| E-mail
Count |
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53 |
15 |
68 |
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| General
Information |
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Other |
19 |
3 |
22 |
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Telephone; Cellular Wireless |
6 |
1 |
7 |
| General
Information Count |
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25 |
4 |
29 |
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| Learning
Systems |
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Instructional Technology; Classroom Setup |
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1 |
1 |
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Learning; Clickers |
1 |
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1 |
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Learning; MyCourses; Other |
9 |
6 |
15 |
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Test Scoring, Freq. Scanning |
2 |
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2 |
| Learning
Systems Count |
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12 |
7 |
19 |
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| Printing |
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Printing; Local; Faculty/Staff |
4 |
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4 |
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Printing; Local; Student |
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1 |
1 |
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Printing; Network; Faculty/Staff |
1 |
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1 |
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Printing; Unix; Color/Poster |
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1 |
1 |
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Printing; VendPrint |
1 |
3 |
4 |
| Printing
Count |
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6 |
5 |
11 |
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| Security |
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Security; Compromised |
6 |
11 |
17 |
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Security; Copyright |
4 |
18 |
22 |
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Security; Other |
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3 |
3 |
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Security; Rogue DHCP |
3 |
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3 |
| Security Count |
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13 |
32 |
45 |
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| Service
Interruption |
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Service Interruption; Central System Outage |
1 |
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1 |
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Service Interruption; Central System Problem |
2 |
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2 |
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Service Interruption; Departmental Server |
3 |
1 |
4 |
| Service
Interruption Count |
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6 |
1 |
7 |
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| Software |
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Software; Database; Access |
1 |
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1 |
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Software; Other |
6 |
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6 |
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Software; Presentation/Desktop Publish.; Adobe Go-Live |
1 |
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1 |
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Software; Spreadsheets; Excel |
2 |
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2 |
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Software; Stat/Math Applications; Maple |
1 |
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1 |
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Software; Stat/Math Applications; SAS |
2 |
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2 |
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Software; UD Thesis; MS Word |
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2 |
2 |
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Software; Word Processing/Editors; MS Word |
6 |
1 |
7 |
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Software; Word Processing/Editors; Other |
1 |
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1 |
| Software
Count |
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20 |
3 |
23 |
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| TSC
Requests |
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TSC; Ethernet; New Setup |
1 |
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1 |
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TSC; Special Request |
11 |
2 |
13 |
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TSC; Troubleshoot; Boot Problems |
5 |
5 |
10 |
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TSC; Troubleshoot; Hardware |
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4 |
4 |
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TSC; Troubleshoot; Operating System |
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3 |
3 |
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TSC; Troubleshoot; Software |
1 |
1 |
2 |
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TSC; Troubleshoot; Spyware |
1 |
2 |
3 |
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TSC; Virus Repair |
2 |
11 |
13 |
| TSC
Requests Count |
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21 |
28 |
49 |
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| Using
UNIX |
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Using Unix; Other |
|
1 |
1 |
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Using Unix; Setup problems |
|
1 |
1 |
| Using
UNIX Count |
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2 |
2 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
2 |
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2 |
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Web (WWW); Web Pages; Faculty/Staff |
7 |
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7 |
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Web (WWW); Web Pages; Student |
3 |
5 |
8 |
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Web (WWW); Web Proxy |
|
1 |
1 |
| Web
Count |
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12 |
6 |
18 |
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| Grand
Total |
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302 |
200 |
502 |
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