| IT
Help Center - December 2006 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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| |
Access; Activate; UNIX; Faculty/Staff |
10 |
|
10 |
| |
Access; Activate; UNIX; Student |
1 |
12 |
13 |
| |
Access; CAS Authentication |
3 |
2 |
5 |
| |
Access; Change of Owner |
1 |
|
1 |
| |
Access; Inactive users |
2 |
12 |
14 |
| |
Access; Out of funds |
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2 |
2 |
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Access; Passwords; MVS |
8 |
|
8 |
| |
Access; Passwords; Unix |
17 |
10 |
27 |
| |
Access; PINS; Faculty/Staff |
3 |
|
3 |
| |
Access; PINS; Student |
1 |
|
1 |
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Access; Username |
2 |
2 |
4 |
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Learning; MyCourses; Login |
|
1 |
1 |
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Software; Remedy; Access |
1 |
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1 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
|
2 |
| Central
Systems Access Count |
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51 |
41 |
92 |
| |
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| Central
Systems Software |
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Administrative Systems; DEV; ADVANCE Alumni/Development |
1 |
|
1 |
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Administrative Systems; SIS; SIS+ |
|
1 |
1 |
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Administrative Systems; Web; Web Forms |
24 |
2 |
26 |
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Documentation |
1 |
|
1 |
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Peoplesoft; Financials |
4 |
|
4 |
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Peoplesoft; SIS |
26 |
29 |
55 |
| |
Software Distribution |
5 |
|
5 |
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Voice Mail; General Questions |
1 |
|
1 |
| Central
Systems Software Count |
|
62 |
32 |
94 |
| |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
5 |
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5 |
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Connection; Ethernet; Student; Troubleshoot |
|
10 |
10 |
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Connection; IP; Release/Renew |
2 |
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2 |
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Connection; IP; Troubleshoot |
1 |
6 |
7 |
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Connection; ISP; Faculty/Staff |
2 |
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2 |
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Connection; PPP; Faculty/Staff |
10 |
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10 |
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Connection; PPP; Student |
2 |
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2 |
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Connection; Software; FTP |
1 |
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1 |
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Connection; Software; Other |
2 |
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2 |
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Connection; Software; SSH |
1 |
|
1 |
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Connection; VPN |
4 |
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4 |
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Connection; Wireless; Faculty/Staff |
4 |
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4 |
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Connection; Wireless; Student |
2 |
5 |
7 |
| Connecting
to UD Count |
|
36 |
21 |
57 |
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| Desktop
Systems |
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Departmental Servers |
3 |
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3 |
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Desktop Systems; Maintenance; Faculty/Staff |
1 |
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1 |
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Desktop Systems; Maintenance; Student |
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3 |
3 |
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Desktop Systems; Setup |
3 |
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3 |
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Desktop Systems; TSC; Pre-purchase |
|
1 |
1 |
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Desktop Systems; TSC; Software assistance |
1 |
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1 |
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Desktop Systems; Use; Faculty/Staff |
30 |
2 |
32 |
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Desktop Systems; Use; Students |
|
10 |
10 |
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LAN; Faculty/Staff |
1 |
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1 |
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Virus; General Questions |
2 |
|
2 |
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Virus; Has Virus (port not off); Faculty/Staff |
1 |
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1 |
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Virus; Has Virus (port not off); Student |
|
2 |
2 |
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Virus; Needs Software |
1 |
1 |
2 |
| Desktop
Systems Count |
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43 |
19 |
62 |
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| E-mail |
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E-Mail; General; Forward command |
2 |
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2 |
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E-Mail; General; Mail lists |
15 |
3 |
18 |
| |
E-Mail; General; Vacation message |
1 |
|
1 |
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E-Mail; MAC OS X; Faculty/Staff |
1 |
|
1 |
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E-Mail; MAC OS X; Student |
|
1 |
1 |
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E-Mail; Messenger; General (how to use) |
4 |
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4 |
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E-Mail; Mirapoint; Faculty/Staff |
2 |
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2 |
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E-Mail; Mirapoint; Student |
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6 |
6 |
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E-Mail; Mozilla; Faculty/Staff |
9 |
1 |
10 |
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E-Mail; Other |
21 |
7 |
28 |
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E-Mail; Outlook Express; Faculty/Staff |
2 |
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2 |
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E-Mail; Outlook; Faculty/Staff |
6 |
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6 |
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E-Mail; Pine; How To Use |
1 |
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1 |
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E-Mail; Spam filtering |
7 |
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7 |
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E-Mail; Webmail |
8 |
16 |
24 |
| E-mail
Count |
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79 |
34 |
113 |
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| General
Information |
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Other |
13 |
6 |
19 |
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Telephone; General; Information (x2000) |
3 |
1 |
4 |
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Telephone; General; Telephone Services |
1 |
1 |
2 |
| General
Information Count |
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17 |
8 |
25 |
| |
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| Learning
Systems |
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Learning; MyCourses; OHS |
1 |
1 |
2 |
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Learning; MyCourses; Other |
14 |
3 |
17 |
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Test Scoring, Freq. Scanning |
3 |
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3 |
| Learning
Systems Count |
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18 |
4 |
22 |
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| Printing |
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Printing; Local; Faculty/Staff |
10 |
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10 |
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Printing; RJE |
1 |
|
1 |
| Printing
Count |
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11 |
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11 |
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| Security |
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Security; Compromised |
7 |
22 |
29 |
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Security; Copyright |
2 |
50 |
52 |
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Security; Other |
2 |
4 |
6 |
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Security; Rogue DHCP |
3 |
6 |
9 |
| Security
Count |
|
14 |
82 |
96 |
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| Service
Interruption |
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Service Interruption; Central System Problem |
4 |
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4 |
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Service Interruption; Departmental Server |
1 |
|
1 |
| Service
Interruption Count |
|
5 |
|
5 |
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| Software |
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Software; Database; Access |
1 |
|
1 |
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Software; Database; Other |
1 |
|
1 |
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Software; Other |
2 |
|
2 |
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Software; Presentation/Desktop Publish.; Powerpoint |
1 |
|
1 |
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Software; Programming Languages |
1 |
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1 |
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Software; Spreadsheets; Excel |
1 |
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1 |
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Software; Stat/Math Applications; Matlab |
1 |
2 |
3 |
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Software; Word Processing/Editors; MS Word |
7 |
2 |
9 |
| Software
Count |
|
15 |
4 |
19 |
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| TSC
Requests |
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TSC; Ethernet; Repair |
1 |
1 |
2 |
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TSC; PPP; New Setup |
4 |
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4 |
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TSC; Special Request |
10 |
4 |
14 |
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TSC; Troubleshoot; Hardware |
2 |
4 |
6 |
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TSC; Troubleshoot; Operating System |
|
2 |
2 |
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TSC; Troubleshoot; Software |
2 |
1 |
3 |
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TSC; Troubleshoot; Spyware |
1 |
|
1 |
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TSC; Virus Repair |
3 |
2 |
5 |
| TSC
Requests Count |
|
23 |
14 |
37 |
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| Using
UNIX |
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File Management; Disk Quota |
5 |
3 |
8 |
| Using
UNIX Count |
|
5 |
3 |
8 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
5 |
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5 |
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Web (WWW); Browsers; Student |
|
3 |
3 |
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Web (WWW); Web Pages; Faculty/Staff |
8 |
|
8 |
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Web (WWW); Web Pages; Student |
2 |
6 |
8 |
| Web
Count |
|
15 |
9 |
24 |
| |
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| Grand
Total |
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394 |
271 |
665 |
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