| IT
Help Center - December 2004 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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| |
Access; Activate; MVS |
1 |
|
1 |
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Access; Activate; UNIX; Faculty/Staff |
7 |
|
7 |
| |
Access; Activate; UNIX; Student |
1 |
3 |
4 |
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Access; CAS Authentication |
1 |
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1 |
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Access; Inactive users |
|
1 |
1 |
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Access; Passwords; MVS |
10 |
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10 |
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Access; Passwords; Other |
2 |
|
2 |
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Access; Passwords; Unix |
10 |
9 |
19 |
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Access; PINS; Faculty/Staff |
1 |
|
1 |
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Access; PINS; Student |
|
3 |
3 |
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Access; Username |
5 |
3 |
8 |
| |
Learning; WebCT; Login |
|
4 |
4 |
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Software; Remedy; Access |
1 |
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1 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
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2 |
| Central
Systems Access Count |
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41 |
23 |
64 |
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| Central
Systems Software |
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Administrative Systems; DEV; ADVANCE Alumni/Development |
2 |
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2 |
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Administrative Systems; Payroll/Personnel; Personnel
Records |
1 |
|
1 |
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Administrative Systems; SIS; Student Records (100-199) |
2 |
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2 |
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Administrative Systems; Web; Web Forms |
9 |
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9 |
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EZFORMS; General |
2 |
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2 |
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Peoplesoft; Financials |
4 |
|
4 |
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Voice Mail; General Questions |
2 |
|
2 |
| Central
Systems Software Count |
22 |
|
22 |
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| Connecting
to UD |
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Connection; Duplicate IP |
1 |
1 |
2 |
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Connection; Ethernet; Faculty/Staff |
9 |
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9 |
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Connection; Ethernet; Student; Troubleshoot |
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27 |
27 |
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Connection; ISP; Faculty/Staff |
1 |
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1 |
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Connection; ISP; Student |
|
1 |
1 |
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Connection; PPP; Faculty/Staff |
13 |
1 |
14 |
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Connection; PPP; Student |
1 |
4 |
5 |
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Connection; Software; FTP |
1 |
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1 |
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Connection; Software; Other |
1 |
2 |
3 |
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Connection; Software; Telnet |
1 |
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1 |
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Connection; Wireless; Faculty/Staff |
2 |
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2 |
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Connection; Wireless; Student |
|
2 |
2 |
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DCWO |
|
1 |
1 |
| Connecting
to UD Count |
|
30 |
39 |
69 |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
5 |
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5 |
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Desktop Systems; Maintenance; Student |
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2 |
2 |
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Desktop Systems; Setup |
10 |
1 |
11 |
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Desktop Systems; TSC; Pre-purchase |
|
1 |
1 |
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Desktop Systems; Use; Faculty/Staff |
77 |
1 |
78 |
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Desktop Systems; Use; Students |
5 |
106 |
111 |
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LAN; Faculty/Staff |
1 |
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1 |
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Virus; General Questions |
3 |
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3 |
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Virus; Has Virus (port not off); Faculty/Staff |
5 |
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5 |
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Virus; Has Virus (port not off); Student |
1 |
30 |
31 |
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Virus; Needs Software |
2 |
1 |
3 |
| Desktop
Systems Count |
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109 |
142 |
251 |
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| E-mail |
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E-Mail; General; Forward command |
4 |
1 |
5 |
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E-Mail; General; INBOX recover |
11 |
1 |
12 |
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E-Mail; General; INBOX too large |
5 |
2 |
7 |
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E-Mail; General; Mail lists |
2 |
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2 |
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E-Mail; General; Vacation message |
5 |
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5 |
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E-Mail; MAC OS X; Faculty/Staff |
4 |
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4 |
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E-Mail; MAC OS X; Student |
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1 |
1 |
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E-Mail; Messenger; Address books |
1 |
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1 |
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E-Mail; Messenger; Compact folders |
1 |
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1 |
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E-Mail; Messenger; Delete messages |
1 |
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1 |
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E-Mail; Messenger; General (how to use) |
9 |
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9 |
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E-Mail; Mozilla; Faculty/Staff |
16 |
1 |
17 |
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E-Mail; Mozilla; Student |
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3 |
3 |
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E-Mail; Other |
10 |
4 |
14 |
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E-Mail; Outlook Express; Faculty/Staff |
3 |
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3 |
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E-Mail; Outlook Express; Students |
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5 |
5 |
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E-Mail; Outlook; Faculty/Staff |
7 |
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7 |
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E-Mail; Outlook; Student |
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3 |
3 |
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E-Mail; Pine; How To Use |
1 |
1 |
2 |
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E-Mail; Spam filtering |
7 |
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7 |
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E-Mail; Webmail |
8 |
10 |
18 |
| E-mail
Count |
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95 |
32 |
127 |
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| General
Information |
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Library |
1 |
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1 |
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Other |
9 |
3 |
12 |
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Telephone; General; Information (x2000) |
1 |
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1 |
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Telephone; General; Wrong number |
1 |
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1 |
| General
Information Count |
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12 |
3 |
15 |
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| Learning
Systems |
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Learning; WebCT; Other |
11 |
4 |
15 |
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Test Scoring, Freq. Scanning |
1 |
|
1 |
| Learning
Systems Count |
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12 |
4 |
16 |
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| Printing |
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Printing; Local; Faculty/Staff |
3 |
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3 |
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Printing; Local; Student |
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1 |
1 |
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Printing; RJE |
1 |
|
1 |
| Printing
Count |
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4 |
1 |
5 |
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| Security |
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Security; Bandwidth |
1 |
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1 |
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Security; Compromised |
32 |
47 |
79 |
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Security; Copyright |
2 |
39 |
41 |
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Security; Other |
2 |
1 |
3 |
| Security
Count |
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37 |
87 |
124 |
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| Service
Interruption |
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Service Interruption; Central System Problem |
1 |
|
1 |
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Service Interruption; Departmental Server |
2 |
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2 |
| Service
Interruption Count |
|
3 |
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3 |
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| Software |
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Software; Database; Access |
2 |
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2 |
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Software; Other |
2 |
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2 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Other |
1 |
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1 |
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Software; Presentation/Desktop Publish.; Powerpoint |
1 |
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1 |
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Software; Spreadsheets; Excel |
4 |
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4 |
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Software; Stat/Math Applications; SAS |
1 |
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1 |
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Software; UD Thesis; MS Word |
1 |
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1 |
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Software; Word Processing/Editors; LaTeX |
1 |
1 |
2 |
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Software; Word Processing/Editors; MS Word |
4 |
1 |
5 |
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Software; Word Processing/Editors; Other |
1 |
|
1 |
| Software
Count |
|
19 |
2 |
21 |
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| TSC
Requests |
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TSC; Ethernet; Repair |
|
3 |
3 |
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TSC; PPP; New Setup |
3 |
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3 |
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TSC; PPP; Repair |
2 |
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2 |
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TSC; Special Request |
5 |
4 |
9 |
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TSC; Troubleshoot; Boot Problems |
5 |
6 |
11 |
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TSC; Troubleshoot; Hardware |
3 |
5 |
8 |
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TSC; Troubleshoot; Operating System |
3 |
12 |
15 |
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TSC; Troubleshoot; Software |
2 |
3 |
5 |
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TSC; Troubleshoot; Spyware |
7 |
11 |
18 |
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TSC; Virus Repair |
7 |
7 |
14 |
| TSC
Requests Count |
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37 |
51 |
88 |
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| Using
UNIX |
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File Management; Disk Quota |
10 |
|
10 |
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File Management; UNIX |
2 |
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2 |
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Using Unix; Command syntax |
1 |
|
1 |
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Using Unix; Other |
1 |
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1 |
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Using Unix; Setup problems |
1 |
|
1 |
| Using
UNIX Count |
|
15 |
|
15 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
2 |
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2 |
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Web (WWW); Web Pages; Faculty/Staff |
6 |
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6 |
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Web (WWW); Web Pages; Student |
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5 |
5 |
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Web (WWW); Web Proxy |
4 |
5 |
9 |
| Web
Count |
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12 |
10 |
22 |
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| Grand
Total |
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448 |
394 |
842 |
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