| IT Help Center - December 2002 | ||||
| Student Problems | Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 3 | Security; Bandwidth | 59 | |
| Access; Inactive users | 3 | Connection; Ethernet; Student; Troubleshoot | 30 | |
| Access; Passwords; Other | 1 | Desktop Systems; Use; Students | 22 | |
| Access; Passwords; Unix | 2 | Security; Copyright | 18 | |
| Access; PINS; Student | 6 | E-Mail; Other | 9 | |
| Access; Username | 2 | Connection; PPP; Student | 9 | |
| Connection; Ethernet; Student; MoveIn | 1 | TSC; Virus Repair | 8 | |
| Connection; Ethernet; Student; Troubleshoot | 30 | TSC; Troubleshoot; Boot Problems | 8 | |
| Connection; PPP; Faculty/Staff | 1 | Learning; WebCT; Other | 6 | |
| Connection; PPP; Student | 9 | Access; PINS; Student | 6 | |
| Desktop Systems; Maintenance; Student | 1 | Web (WWW); Web Pages; Student | 5 | |
| Desktop Systems; Use; Faculty/Staff | 1 | Security; Virus; Has Virus; Student | 5 | |
| Desktop Systems; Use; Students | 22 | E-Mail; Pine; How To Use | 5 | |
| E-Mail; General; Forward command | 1 | TSC; Troubleshoot; Operating System | 4 | |
| E-Mail; General; INBOX corrupted | 1 | Security; Hacking | 4 | |
| E-Mail; General; INBOX too large | 4 | Learning; WebCT; Login | 4 | |
| E-Mail; Messenger; General (how to use) | 3 | E-Mail; General; INBOX too large | 4 | |
| E-Mail; Other | 9 | E-Mail; Outlook Express; Students | 4 | |
| E-Mail; Outlook Express; Students | 4 | Access; Inactive users | 3 | |
| E-Mail; Outlook; Student | 1 | TSC; Special Request | 3 | |
| E-Mail; Pine; How To Use | 5 | TSC; Ethernet; Repair | 3 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | Access; Activate; UNIX; Student | 3 | |
| File Management; Disk Quota | 1 | Printing; Local; Student | 3 | |
| File Management; UNIX | 3 | E-Mail; Messenger; General (how to use) | 3 | |
| Instructional Technology; Classroom Setup | 1 | File Management; UNIX | 3 | |
| Learning; User Services, self-paced mods | 1 | Web (WWW); Browsers; Student | 2 | |
| Learning; WebCT; Login | 4 | Voice Mail; Resets/Reinitialize; Student | 2 | |
| Learning; WebCT; Other | 6 | Using Unix; Other | 2 | |
| Other | 1 | TSC; Troubleshoot; Hardware | 2 | |
| Printing; Local; Student | 3 | Access; Username | 2 | |
| Security; Bandwidth | 59 | Security; Spam | 2 | |
| Security; Copyright | 18 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Security; Hacking | 4 | Access; Passwords; Unix | 2 | |
| Security; Other | 1 | Desktop Systems; Maintenance; Student | 1 | |
| Security; Spam | 2 | Security; Other | 1 | |
| Security; Virus; Has Virus; Student | 5 | E-Mail; General; INBOX corrupted | 1 | |
| Security; Virus; How to use software | 1 | Desktop Systems; Use; Faculty/Staff | 1 | |
| Service Interruption; Central System Problem | 1 | Security; Virus; How to use software | 1 | |
| Telephone; General; Information (x2000) | 1 | Service Interruption; Central System Problem | 1 | |
| Telephone; General; Telephone Services | 1 | Telephone; General; Information (x2000) | 1 | |
| TSC; Ethernet; Repair | 3 | Telephone; General; Telephone Services | 1 | |
| TSC; Special Request | 3 | Access; Passwords; Other | 1 | |
| TSC; Troubleshoot; Boot Problems | 8 | E-Mail; Outlook; Student | 1 | |
| TSC; Troubleshoot; Hardware | 2 | File Management; Disk Quota | 1 | |
| TSC; Troubleshoot; Operating System | 4 | Other | 1 | |
| TSC; Troubleshoot; Software | 1 | E-Mail; General; Forward command | 1 | |
| TSC; Virus Repair | 8 | TSC; Troubleshoot; Software | 1 | |
| Using Unix; Command syntax | 1 | Connection; Ethernet; Student; MoveIn | 1 | |
| Using Unix; Other | 2 | Using Unix; Command syntax | 1 | |
| Voice Mail; General Questions | 1 | Connection; PPP; Faculty/Staff | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 2 | Voice Mail; General Questions | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 1 | Instructional Technology; Classroom Setup | 1 | |
| Web (WWW); Browsers; Student | 2 | Web (WWW); Browsers; Faculty/Staff | 1 | |
| Web (WWW); Web Pages; Student | 5 | Learning; User Services, self-paced mods | 1 | |
| Grand Total | 268 | Grand Total | 268 | |