IT
Help Center - December 2002 |
|
|
|
|
Faculty/Staff Problems |
|
|
Faculty/Staff Problems sorted by Total |
|
|
|
|
|
|
Count of Ticket# |
|
|
Count of Ticket# |
|
ProblemType |
Total |
|
ProblemType |
Total |
Access; Activate; UNIX;
Faculty/Staff |
2 |
|
Desktop Systems; Use; Faculty/Staff |
67 |
Access; Inactive users |
1 |
|
E-Mail; Other |
20 |
Access; Out of funds |
5 |
|
Connection; PPP; Faculty/Staff |
19 |
Access; Passwords; MVS |
6 |
|
E-Mail; Messenger; General (how to use) |
16 |
Access; Passwords; Unix |
6 |
|
Connection; Ethernet; Faculty/Staff |
15 |
Access; PINS;
Faculty/Staff |
4 |
|
Other |
13 |
Access; PINS; Student |
1 |
|
TSC; PPP; New Setup |
11 |
Access; Username |
3 |
|
Printing; Local; Faculty/Staff |
11 |
Administrative Systems;
FIS; Grants Management |
1 |
|
E-Mail; Outlook; Faculty/Staff |
10 |
Administrative Systems;
Payroll/Personnel; Payroll |
1 |
|
Web (WWW); Browsers; Faculty/Staff |
9 |
Administrative Systems;
Reporting; Supernatural |
1 |
|
Security; Hacking |
9 |
Administrative Systems;
SIS; Graduate Admissions |
1 |
|
Printing; RJE |
9 |
Administrative Systems;
SIS; Student Records (100-199) |
2 |
|
Service Interruption; Central System Problem |
8 |
Administrative Systems;
Web; Public Safety |
1 |
|
Security; Bandwidth |
8 |
Connection; Ethernet;
Faculty/Staff |
15 |
|
TSC; Troubleshoot; Boot Problems |
7 |
Connection; Ethernet;
Student; Troubleshoot |
1 |
|
Security; Virus; How to use software |
7 |
Connection; ISP;
Faculty/Staff |
1 |
|
E-Mail; Outlook Express; Faculty/Staff |
7 |
Connection; PPP;
Faculty/Staff |
19 |
|
Access; Passwords; Unix |
6 |
Connection; PPP; Student |
1 |
|
Software; Word Processing/Editors; MS Word |
6 |
Connection; Software;
Other |
1 |
|
Service Interruption; Departmental Server |
6 |
Connection; Software;
Telnet |
2 |
|
Learning; WebCT; Other |
6 |
Connection; Wireless;
Faculty/Staff |
1 |
|
Access; Passwords; MVS |
6 |
DCWO |
1 |
|
Access; Out of funds |
5 |
Desktop Systems;
Maintenance; Student |
1 |
|
TSC; Special Request |
5 |
Desktop Systems; Setup |
5 |
|
E-Mail; Pine; How To Use |
5 |
Desktop Systems; TSC;
Pre-purchase |
1 |
|
Desktop Systems; Setup |
5 |
Desktop Systems; Use;
Faculty/Staff |
67 |
|
Documentation |
5 |
Desktop Systems; Use;
Students |
1 |
|
TSC; PPP; Repair |
4 |
Documentation |
5 |
|
Software; Spreadsheets; Excel |
4 |
E-Mail; General; Forward
command |
1 |
|
Access; PINS; Faculty/Staff |
4 |
E-Mail; General; INBOX
corrupted |
2 |
|
File Management; UNIX |
4 |
E-Mail; General; INBOX
too large |
3 |
|
E-Mail; Messenger; Preferences |
4 |
E-Mail; General; Mail
lists |
3 |
|
Web (WWW); Web Pages; Faculty/Staff |
3 |
E-Mail; General;
Vacation message |
2 |
|
E-Mail; General; Mail lists |
3 |
E-Mail; Messenger;
Delete messages |
3 |
|
Voice Mail; General Questions |
3 |
E-Mail; Messenger;
General (how to use) |
16 |
|
E-Mail; Messenger; Delete messages |
3 |
E-Mail; Messenger;
Preferences |
4 |
|
Using Unix; Command syntax |
3 |
E-Mail; Other |
20 |
|
E-Mail; General; INBOX too large |
3 |
E-Mail; Outlook Express;
Faculty/Staff |
7 |
|
TSC; Troubleshoot; Software |
3 |
E-Mail; Outlook;
Faculty/Staff |
10 |
|
Security; Virus; Needs software |
3 |
E-Mail; Pine; How To Use |
5 |
|
Security; Virus; Has Virus; Faculty/Staff |
3 |
EZFORMS; Class Roster
Request |
1 |
|
Security; Spam |
3 |
EZFORMS; General |
1 |
|
Access; Username |
3 |
EZFORMS; JVs |
2 |
|
E-Mail; General; Vacation message |
2 |
EZFORMS; Request for
Leave |
1 |
|
EZFORMS; JVs |
2 |
File Management; Disk
Quota |
2 |
|
TSC; Virus Repair |
2 |
File Management; UNIX |
4 |
|
File Management; Disk Quota |
2 |
HR; Other |
1 |
|
E-Mail; General; INBOX corrupted |
2 |
Learning; WebCT; Login |
2 |
|
TSC; Troubleshoot; Operating System |
2 |
Learning; WebCT; Other |
6 |
|
Learning; WebCT; Login |
2 |
Other |
13 |
|
Connection; Software; Telnet |
2 |
Printing; Local;
Faculty/Staff |
11 |
|
Telephone; General; Wrong number |
2 |
Printing; RJE |
9 |
|
Telephone; General; Telephone Services |
2 |
Printing; Unix; Queue |
1 |
|
Software; Stat/Math Applications; Other Stat/Math
Problems |
2 |
Security; Bandwidth |
8 |
|
Access; Activate; UNIX; Faculty/Staff |
2 |
Security; Copyright |
1 |
|
Software; Presentation/Desktop Publish.; Powerpoint |
2 |
Security; Hacking |
9 |
|
Administrative Systems; SIS; Student Records (100-199) |
2 |
Security; Spam |
3 |
|
Web (WWW); Web Pages; Student |
1 |
Security; Virus; Has
Virus; Faculty/Staff |
3 |
|
EZFORMS; Class Roster Request |
1 |
Security; Virus; How to
use software |
7 |
|
Desktop Systems; TSC; Pre-purchase |
1 |
Security; Virus; Needs
software |
3 |
|
Connection; Ethernet; Student; Troubleshoot |
1 |
Service Interruption;
Central System Outage |
1 |
|
Administrative Systems; FIS; Grants Management |
1 |
Service Interruption;
Central System Problem |
8 |
|
Service Interruption; Central System Outage |
1 |
Service Interruption;
Departmental Server |
6 |
|
Administrative Systems; Reporting; Supernatural |
1 |
Software; Database;
Access |
1 |
|
Connection; Software; Other |
1 |
Software; Database;
Other |
1 |
|
Software; Database; Access |
1 |
Software;
Presentation/Desktop Publish.; Dreamweaver |
1 |
|
Software; Database; Other |
1 |
Software;
Presentation/Desktop Publish.; Pagemaker |
1 |
|
Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
Software;
Presentation/Desktop Publish.; Powerpoint |
2 |
|
Software; Presentation/Desktop Publish.; Pagemaker |
1 |
Software; Spreadsheets;
Excel |
4 |
|
Security; Copyright |
1 |
Software; Stat/Math
Applications; Matlab |
1 |
|
Administrative Systems; Web; Public Safety |
1 |
Software; Stat/Math
Applications; Other Stat/Math Problems |
2 |
|
Software; Stat/Math Applications; Matlab |
1 |
Software; UD Thesis; MS
Word |
1 |
|
Printing; Unix; Queue |
1 |
Software; Word
Processing/Editors; MS Word |
6 |
|
Software; UD Thesis; MS Word |
1 |
Telephone; General;
Telephone Services |
2 |
|
Connection; PPP; Student |
1 |
Telephone; General; TSC
calls |
1 |
|
Administrative Systems; SIS; Graduate Admissions |
1 |
Telephone; General;
Wrong number |
2 |
|
Telephone; General; TSC calls |
1 |
Test Scoring, Freq.
Scanning |
1 |
|
EZFORMS; General |
1 |
TSC; PPP; New Setup |
11 |
|
Test Scoring, Freq. Scanning |
1 |
TSC; PPP; Repair |
4 |
|
Access; PINS; Student |
1 |
TSC; Special Request |
5 |
|
Desktop Systems; Use; Students |
1 |
TSC; Troubleshoot; Boot
Problems |
7 |
|
Desktop Systems; Maintenance; Student |
1 |
TSC; Troubleshoot;
Hardware |
1 |
|
DCWO |
1 |
TSC; Troubleshoot;
Operating System |
2 |
|
TSC; Troubleshoot; Hardware |
1 |
TSC; Troubleshoot;
Software |
3 |
|
E-Mail; General; Forward command |
1 |
TSC; Virus Repair |
2 |
|
Connection; ISP; Faculty/Staff |
1 |
Using Unix; Command
syntax |
3 |
|
HR; Other |
1 |
Using Unix; Setup
problems |
1 |
|
Access; Inactive users |
1 |
Voice Mail; General
Questions |
3 |
|
Using Unix; Setup problems |
1 |
Voice Mail;
Resets/Reinitialize; Faculty/Staff |
1 |
|
Connection; Wireless; Faculty/Staff |
1 |
Web (WWW); Browsers;
Faculty/Staff |
9 |
|
Voice Mail; Resets/Reinitialize; Faculty/Staff |
1 |
Web (WWW); Web Pages;
Faculty/Staff |
3 |
|
Administrative Systems; Payroll/Personnel; Payroll |
1 |
Web (WWW); Web Pages;
Student |
1 |
|
EZFORMS; Request for Leave |
1 |
Grand Total |
418 |
|
Grand Total |
418 |
|
|
|
|
|
|
|
|
|
|