| IT Help Center - December 2002 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Faculty/Staff | 2 | Desktop Systems; Use; Faculty/Staff | 69 | |
| Access; Activate; UNIX; Student | 4 | Security; Bandwidth | 68 | |
| Access; Inactive users | 4 | Connection; Ethernet; Student; Troubleshoot | 31 | |
| Access; Out of funds | 5 | E-Mail; Other | 29 | |
| Access; Passwords; MVS | 6 | Desktop Systems; Use; Students | 23 | |
| Access; Passwords; Other | 1 | Connection; PPP; Faculty/Staff | 23 | |
| Access; Passwords; Unix | 8 | E-Mail; Messenger; General (how to use) | 20 | |
| Access; PINS; Faculty/Staff | 4 | Security; Copyright | 19 | |
| Access; PINS; Student | 8 | Other | 17 | |
| Access; Username | 5 | Security; Hacking | 16 | |
| Administrative Systems; FIS; Grants Management | 1 | TSC; Troubleshoot; Boot Problems | 15 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | Connection; Ethernet; Faculty/Staff | 15 | |
| Administrative Systems; Reporting; Supernatural | 1 | Learning; WebCT; Other | 12 | |
| Administrative Systems; SIS; Graduate Admissions | 1 | Web (WWW); Browsers; Faculty/Staff | 11 | |
| Administrative Systems; SIS; Student Records (100-199) | 2 | TSC; PPP; New Setup | 11 | |
| Administrative Systems; Web; Public Safety | 1 | Printing; Local; Faculty/Staff | 11 | |
| Computing Sites | 1 | E-Mail; Outlook; Faculty/Staff | 11 | |
| Connection; Ethernet; Faculty/Staff | 15 | TSC; Virus Repair | 10 | |
| Connection; Ethernet; Student; MoveIn | 1 | E-Mail; Pine; How To Use | 10 | |
| Connection; Ethernet; Student; Troubleshoot | 31 | Connection; PPP; Student | 10 | |
| Connection; ISP; Faculty/Staff | 1 | Service Interruption; Central System Problem | 9 | |
| Connection; PPP; Faculty/Staff | 23 | Printing; RJE | 9 | |
| Connection; PPP; Student | 10 | TSC; Special Request | 8 | |
| Connection; Software; Other | 1 | Security; Virus; How to use software | 8 | |
| Connection; Software; Telnet | 2 | Access; PINS; Student | 8 | |
| Connection; Wireless; Faculty/Staff | 1 | E-Mail; Outlook Express; Faculty/Staff | 8 | |
| DCWO | 1 | Access; Passwords; Unix | 8 | |
| Desktop Systems; Maintenance; Student | 2 | Software; Word Processing/Editors; MS Word | 7 | |
| Desktop Systems; Setup | 5 | Security; Spam | 7 | |
| Desktop Systems; TSC; Pre-purchase | 1 | File Management; UNIX | 7 | |
| Desktop Systems; Use; Faculty/Staff | 69 | E-Mail; General; INBOX too large | 7 | |
| Desktop Systems; Use; Students | 23 | Web (WWW); Web Pages; Student | 6 | |
| Documentation | 5 | Access; Passwords; MVS | 6 | |
| E-Mail; General; Forward command | 2 | TSC; Troubleshoot; Operating System | 6 | |
| E-Mail; General; INBOX corrupted | 3 | Service Interruption; Departmental Server | 6 | |
| E-Mail; General; INBOX too large | 7 | Learning; WebCT; Login | 6 | |
| E-Mail; General; Mail lists | 4 | Documentation | 5 | |
| E-Mail; General; Vacation message | 2 | Using Unix; Command syntax | 5 | |
| E-Mail; Messenger; Delete messages | 3 | Software; Spreadsheets; Excel | 5 | |
| E-Mail; Messenger; General (how to use) | 20 | Security; Virus; Has Virus; Student | 5 | |
| E-Mail; Messenger; Preferences | 5 | Desktop Systems; Setup | 5 | |
| E-Mail; Other | 29 | E-Mail; Messenger; Preferences | 5 | |
| E-Mail; Outlook Express; Faculty/Staff | 8 | Access; Out of funds | 5 | |
| E-Mail; Outlook Express; Students | 4 | Access; Username | 5 | |
| E-Mail; Outlook; Faculty/Staff | 11 | E-Mail; General; Mail lists | 4 | |
| E-Mail; Outlook; Student | 1 | Voice Mail; General Questions | 4 | |
| E-Mail; Pine; How To Use | 10 | TSC; Troubleshoot; Software | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | Access; Inactive users | 4 | |
| EZFORMS; Class Roster Request | 1 | TSC; PPP; Repair | 4 | |
| EZFORMS; General | 1 | E-Mail; Outlook Express; Students | 4 | |
| EZFORMS; JVs | 2 | Access; PINS; Faculty/Staff | 4 | |
| EZFORMS; Request for Leave | 1 | Access; Activate; UNIX; Student | 4 | |
| File Management; Disk Quota | 3 | Web (WWW); Web Pages; Faculty/Staff | 3 | |
| File Management; UNIX | 7 | File Management; Disk Quota | 3 | |
| HR; Other | 1 | TSC; Troubleshoot; Hardware | 3 | |
| Instructional Technology; Classroom Setup | 1 | TSC; Ethernet; Repair | 3 | |
| Learning; User Services, self-paced mods | 1 | Telephone; General; Wrong number | 3 | |
| Learning; WebCT; Login | 6 | Telephone; General; Telephone Services | 3 | |
| Learning; WebCT; Other | 12 | E-Mail; Messenger; Delete messages | 3 | |
| Other | 17 | E-Mail; General; INBOX corrupted | 3 | |
| Printing; Local; Faculty/Staff | 11 | Security; Virus; Needs software | 3 | |
| Printing; Local; Student | 3 | Security; Virus; Has Virus; Faculty/Staff | 3 | |
| Printing; RJE | 9 | Printing; Local; Student | 3 | |
| Printing; Unix; Queue | 1 | Web (WWW); Browsers; Student | 2 | |
| Security; Bandwidth | 68 | Voice Mail; Resets/Reinitialize; Student | 2 | |
| Security; Copyright | 19 | Using Unix; Other | 2 | |
| Security; Hacking | 16 | EZFORMS; JVs | 2 | |
| Security; Other | 1 | E-Mail; General; Vacation message | 2 | |
| Security; Spam | 7 | E-Mail; General; Forward command | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 3 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Security; Virus; Has Virus; Student | 5 | Administrative Systems; SIS; Student Records (100-199) | 2 | |
| Security; Virus; How to use software | 8 | Access; Activate; UNIX; Faculty/Staff | 2 | |
| Security; Virus; Needs software | 3 | Desktop Systems; Maintenance; Student | 2 | |
| Service Interruption; Central System Outage | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 2 | |
| Service Interruption; Central System Problem | 9 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| Service Interruption; Departmental Server | 6 | Connection; Software; Telnet | 2 | |
| Software; Database; Access | 1 | Computing Sites | 1 | |
| Software; Database; Other | 1 | Software; Database; Access | 1 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | Software; Database; Other | 1 | |
| Software; Presentation/Desktop Publish.; Pagemaker | 1 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | Software; Presentation/Desktop Publish.; Pagemaker | 1 | |
| Software; Spreadsheets; Excel | 5 | Connection; ISP; Faculty/Staff | 1 | |
| Software; Stat/Math Applications; Matlab | 1 | Administrative Systems; Reporting; Supernatural | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 2 | Software; Stat/Math Applications; Matlab | 1 | |
| Software; UD Thesis; MS Word | 1 | Service Interruption; Central System Outage | 1 | |
| Software; Word Processing/Editors; MS Word | 7 | Software; UD Thesis; MS Word | 1 | |
| Telephone; General; Information (x2000) | 1 | Administrative Systems; Web; Public Safety | 1 | |
| Telephone; General; Telephone Services | 3 | Telephone; General; Information (x2000) | 1 | |
| Telephone; General; TSC calls | 1 | Connection; Software; Other | 1 | |
| Telephone; General; Wrong number | 3 | Telephone; General; TSC calls | 1 | |
| Test Scoring, Freq. Scanning | 1 | Learning; User Services, self-paced mods | 1 | |
| TSC; Ethernet; Repair | 3 | Test Scoring, Freq. Scanning | 1 | |
| TSC; PPP; New Setup | 11 | Instructional Technology; Classroom Setup | 1 | |
| TSC; PPP; Repair | 4 | DCWO | 1 | |
| TSC; Special Request | 8 | EZFORMS; Class Roster Request | 1 | |
| TSC; Troubleshoot; Boot Problems | 15 | Access; Passwords; Other | 1 | |
| TSC; Troubleshoot; Hardware | 3 | Administrative Systems; FIS; Grants Management | 1 | |
| TSC; Troubleshoot; Operating System | 6 | HR; Other | 1 | |
| TSC; Troubleshoot; Software | 4 | Connection; Wireless; Faculty/Staff | 1 | |
| TSC; Virus Repair | 10 | Connection; Ethernet; Student; MoveIn | 1 | |
| Using Unix; Command syntax | 5 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| Using Unix; Other | 2 | Security; Other | 1 | |
| Using Unix; Setup problems | 1 | EZFORMS; General | 1 | |
| Voice Mail; General Questions | 4 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | E-Mail; Outlook; Student | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 2 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 11 | EZFORMS; Request for Leave | 1 | |
| Web (WWW); Browsers; Student | 2 | Administrative Systems; SIS; Graduate Admissions | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 3 | Printing; Unix; Queue | 1 | |
| Web (WWW); Web Pages; Student | 6 | Desktop Systems; TSC; Pre-purchase | 1 | |
| Grand Total | 712 | Grand Total | 712 |