| IT
Help Center - July 2006 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
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| |
Access; Activate; MVS |
1 |
|
1 |
| |
Access; Activate; UNIX; Faculty/Staff |
13 |
|
13 |
| |
Access; Activate; UNIX; Student |
1 |
140 |
141 |
| |
Access; CAS Authentication |
1 |
|
1 |
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Access; Disk quota increase |
|
1 |
1 |
| |
Access; Inactive users |
11 |
6 |
17 |
| |
Access; Passwords; MVS |
15 |
|
15 |
| |
Access; Passwords; Other |
1 |
|
1 |
| |
Access; Passwords; Unix |
10 |
21 |
31 |
| |
Access; PINS; Student |
|
1 |
1 |
| |
Access; Register username |
2 |
1 |
3 |
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Access; Username |
3 |
1 |
4 |
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Learning; MyCourses; Login |
1 |
5 |
6 |
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Software; Remedy; Access |
2 |
|
2 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
5 |
1 |
6 |
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Voice Mail; Resets/Reinitialize; Student |
|
1 |
1 |
| Central
Systems Access Count |
|
66 |
178 |
244 |
| |
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| Central
Systems Software |
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Administrative Systems; DEV; ADVANCE Alumni/Development |
3 |
|
3 |
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Administrative Systems; SIS; Billing (400-499) |
|
1 |
1 |
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Administrative Systems; SIS; SIS+ |
5 |
8 |
13 |
| |
Administrative Systems; Web; Web Forms |
10 |
5 |
15 |
| |
Peoplesoft; Financials |
2 |
|
2 |
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Peoplesoft; HR |
1 |
|
1 |
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Peoplesoft; SIS |
2 |
1 |
3 |
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Voice Mail; General Questions |
6 |
|
6 |
| Central
Systems Software Count |
|
29 |
15 |
44 |
| |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
16 |
2 |
18 |
| |
Connection; Ethernet; Student; Troubleshoot |
2 |
19 |
21 |
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Connection; ISP; Faculty/Staff |
3 |
|
3 |
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Connection; ISP; Student |
|
2 |
2 |
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Connection; PPP; Faculty/Staff |
13 |
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13 |
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Connection; PPP; Student |
|
1 |
1 |
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Connection; Software; SSH |
|
1 |
1 |
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Connection; Software; Telnet |
1 |
|
1 |
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Connection; VPN |
3 |
1 |
4 |
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Connection; Wireless; Faculty/Staff |
5 |
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5 |
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Connection; Wireless; Student |
|
9 |
9 |
| Connecting
to UD Count |
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43 |
35 |
78 |
| |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
5 |
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5 |
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Desktop Systems; Maintenance; Student |
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2 |
2 |
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Desktop Systems; Setup |
5 |
1 |
6 |
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Desktop Systems; TSC; Pre-purchase |
2 |
12 |
14 |
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Desktop Systems; TSC; Software assistance |
2 |
3 |
5 |
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Desktop Systems; Use; Faculty/Staff |
65 |
1 |
66 |
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Desktop Systems; Use; Students |
2 |
14 |
16 |
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LAN; Faculty/Staff |
1 |
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1 |
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Security; PNPI |
4 |
|
4 |
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Virus; General Questions |
3 |
5 |
8 |
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Virus; Has Virus (port not off); Faculty/Staff |
2 |
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2 |
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Virus; Has Virus (port not off); Student |
|
4 |
4 |
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Virus; Needs Software |
3 |
3 |
6 |
| Desktop
Systems Count |
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94 |
45 |
139 |
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| E-mail |
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E-Mail; General; Forward command |
4 |
1 |
5 |
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E-Mail; General; INBOX recover |
|
1 |
1 |
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E-Mail; General; Mail lists |
9 |
3 |
12 |
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E-Mail; General; Vacation message |
1 |
|
1 |
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E-Mail; MAC OS X; Faculty/Staff |
3 |
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3 |
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E-Mail; MAC OS X; Student |
|
1 |
1 |
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E-Mail; Messenger; Delete messages |
1 |
|
1 |
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E-Mail; Messenger; General (how to use) |
1 |
|
1 |
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E-Mail; Mirapoint; Faculty/Staff |
8 |
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8 |
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E-Mail; Mirapoint; Student |
|
4 |
4 |
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E-Mail; Mozilla; Faculty/Staff |
18 |
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18 |
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E-Mail; Other |
26 |
14 |
40 |
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E-Mail; Outlook Express; Faculty/Staff |
2 |
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2 |
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E-Mail; Outlook; Faculty/Staff |
4 |
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4 |
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E-Mail; Pine; How To Use |
1 |
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1 |
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E-Mail; Spam filtering |
6 |
2 |
8 |
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E-Mail; Webmail |
14 |
13 |
27 |
| E-mail
Count |
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98 |
39 |
137 |
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| General
Information |
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Library |
3 |
1 |
4 |
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Other |
15 |
12 |
27 |
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Telephone; General; Information (x2000) |
4 |
1 |
5 |
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Telephone; General; Telephone Services |
8 |
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8 |
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Telephone; General; Wrong number |
1 |
1 |
2 |
| General
Information Count |
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31 |
15 |
46 |
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| Learning
Systems |
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Learning; MyCourses; Other |
22 |
10 |
32 |
| Learning
Systems Count |
|
22 |
10 |
32 |
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| Printing |
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Printing; Local; Faculty/Staff |
8 |
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8 |
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Printing; RJE |
2 |
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2 |
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Printing; Unix; Color/Poster |
1 |
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1 |
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Printing; VendPrint |
|
3 |
3 |
| Printing
Count |
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11 |
3 |
14 |
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| Security |
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Security; Compromised |
9 |
2 |
11 |
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Security; Other |
2 |
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2 |
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Security; Rogue DHCP |
3 |
|
3 |
| Security
Count |
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14 |
2 |
16 |
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| Service
Interruption |
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Service Interruption; Central System Problem |
1 |
|
1 |
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Service Interruption; Departmental Server |
1 |
|
1 |
| Service
Interruption Count |
|
2 |
|
2 |
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| Software |
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Software; Database; Access |
1 |
|
1 |
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Software; Database; Other |
1 |
|
1 |
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Software; Other |
1 |
2 |
3 |
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Software; Presentation/Desktop Publish.; Adobe Go-Live |
1 |
|
1 |
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Software; Stat/Math Applications; Matlab |
|
1 |
1 |
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Software; Stat/Math Applications; SAS |
1 |
|
1 |
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Software; UD Thesis; MS Word |
|
5 |
5 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
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3 |
3 |
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Software; Word Processing/Editors; LaTeX |
|
1 |
1 |
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Software; Word Processing/Editors; MS Word |
12 |
1 |
13 |
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Software; Word Processing/Editors; Other |
1 |
|
1 |
| Software
Count |
|
18 |
13 |
31 |
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| TSC
Requests |
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TSC; PPP; Repair |
4 |
|
4 |
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TSC; Special Request |
11 |
1 |
12 |
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TSC; Troubleshoot; Boot Problems |
4 |
|
4 |
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TSC; Troubleshoot; Hardware |
2 |
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2 |
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TSC; Troubleshoot; Operating System |
1 |
|
1 |
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TSC; Virus Repair |
1 |
2 |
3 |
| TSC
Requests Count |
|
23 |
3 |
26 |
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| Using
UNIX |
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File Management; Disk Quota |
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2 |
2 |
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Using Unix; Command syntax |
|
1 |
1 |
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Using Unix; Other |
1 |
|
1 |
| Using
UNIX Count |
|
1 |
3 |
4 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
2 |
|
2 |
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Web (WWW); Web Pages; Faculty/Staff |
15 |
|
15 |
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Web (WWW); Web Pages; Student |
|
4 |
4 |
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Web (WWW); Web Proxy |
4 |
6 |
10 |
| Web
Count |
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21 |
10 |
31 |
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| Grand
Total |
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473 |
371 |
844 |
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