| IT
Help Center - August 2004 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
|
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| |
Access; Activate; MVS |
1 |
|
1 |
| |
Access; Activate; UNIX; Faculty/Staff |
8 |
5 |
13 |
| |
Access; Activate; UNIX; Student |
5 |
46 |
51 |
| |
Access; CAS Authentication |
1 |
|
1 |
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Access; Inactive users |
7 |
11 |
18 |
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Access; Out of funds |
2 |
|
2 |
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Access; Passwords; MVS |
11 |
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11 |
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Access; Passwords; Other |
1 |
|
1 |
| |
Access; Passwords; Unix |
10 |
24 |
34 |
| |
Access; PINS; Faculty/Staff |
5 |
|
5 |
| |
Access; PINS; Student |
|
4 |
4 |
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Access; Register username |
1 |
1 |
2 |
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Access; UD#1 Card |
|
1 |
1 |
| |
Access; Username |
4 |
13 |
17 |
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Learning; WebCT; Login |
5 |
12 |
17 |
| |
Peoplesoft Financials; Menu/Page/Data Access |
3 |
|
3 |
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Software; Remedy; Access |
3 |
|
3 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
8 |
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8 |
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Voice Mail; Resets/Reinitialize; Student |
|
1 |
1 |
| Central
Systems Access Count |
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75 |
118 |
193 |
| |
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| Central
Systems Software |
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Administrative Systems; DEV; ADVANCE Alumni/Development |
1 |
|
1 |
| |
Administrative Systems; FIS; Facilities |
1 |
|
1 |
| |
Administrative Systems; Reporting; Data Warehousing |
1 |
|
1 |
| |
Administrative Systems; Reporting; Supernatural |
1 |
|
1 |
| |
Administrative Systems; SIS; ID System |
|
1 |
1 |
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Administrative Systems; SIS; SIS+ |
6 |
13 |
19 |
| |
Administrative Systems; SIS; Student Records (100-199) |
1 |
|
1 |
| |
Administrative Systems; Web; Portal |
|
1 |
1 |
| |
Administrative Systems; Web; Web Forms |
30 |
1 |
31 |
| |
Documentation |
1 |
|
1 |
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EZFORMS; Change of Major/Minor |
2 |
|
2 |
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EZFORMS; FAI (Request for Services) |
5 |
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5 |
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EZFORMS; General |
2 |
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2 |
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HR; Other |
3 |
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3 |
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Peoplesoft; Financials |
1 |
|
1 |
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Peoplesoft; HR |
1 |
|
1 |
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Software Distribution |
1 |
3 |
4 |
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Software; Remedy; Changes |
2 |
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2 |
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Voice Mail; General Questions |
5 |
3 |
8 |
| Central
Systems Software Count |
|
64 |
22 |
86 |
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| Connecting
to UD |
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Connection; Duplicate IP |
1 |
25 |
26 |
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Connection; Ethernet; Faculty/Staff |
24 |
1 |
25 |
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Connection; Ethernet; Student; MoveIn |
2 |
455 |
457 |
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Connection; Ethernet; Student; Troubleshoot |
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262 |
262 |
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Connection; ISP; Faculty/Staff |
3 |
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3 |
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Connection; ISP; Student |
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3 |
3 |
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Connection; PPP; Faculty/Staff |
39 |
1 |
40 |
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Connection; PPP; Student |
5 |
33 |
38 |
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Connection; Software; FTP |
1 |
|
1 |
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Connection; Software; Other |
2 |
|
2 |
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Connection; Software; SSH |
3 |
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3 |
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Connection; Wireless; Faculty/Staff |
1 |
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1 |
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Connection; Wireless; Student |
|
14 |
14 |
| Connecting
to UD Count |
|
81 |
794 |
875 |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
5 |
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5 |
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Desktop Systems; Maintenance; Student |
|
2 |
2 |
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Desktop Systems; Setup |
28 |
5 |
33 |
| |
Desktop Systems; TSC; Pre-purchase |
1 |
7 |
8 |
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Desktop Systems; TSC; Software assistance |
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2 |
2 |
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Desktop Systems; Use; Faculty/Staff |
78 |
2 |
80 |
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Desktop Systems; Use; Students |
4 |
81 |
85 |
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LAN; Faculty/Staff |
2 |
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2 |
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Virus; General Questions |
7 |
1 |
8 |
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Virus; Has Virus (port not off); Faculty/Staff |
1 |
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1 |
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Virus; Has Virus (port not off); Student |
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14 |
14 |
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Virus; Needs Software |
1 |
6 |
7 |
| Desktop
Systems Count |
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127 |
120 |
247 |
| |
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| E-mail |
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E-Mail; General; Forward command |
3 |
3 |
6 |
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E-Mail; General; INBOX corrupted |
3 |
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3 |
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E-Mail; General; INBOX recover |
8 |
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8 |
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E-Mail; General; INBOX too large |
3 |
1 |
4 |
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E-Mail; General; Mail lists |
11 |
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11 |
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E-Mail; General; Vacation message |
5 |
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5 |
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E-Mail; MAC OS X; Faculty/Staff |
3 |
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3 |
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E-Mail; MAC OS X; Student |
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4 |
4 |
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E-Mail; Messenger; Address books |
1 |
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1 |
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E-Mail; Messenger; Delete messages |
3 |
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3 |
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E-Mail; Messenger; General (how to use) |
18 |
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18 |
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E-Mail; Messenger; Preferences |
|
1 |
1 |
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E-Mail; Mozilla; Faculty/Staff |
17 |
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17 |
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E-Mail; Mozilla; Student |
1 |
5 |
6 |
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E-Mail; Other |
22 |
12 |
34 |
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E-Mail; Outlook Express; Faculty/Staff |
8 |
1 |
9 |
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E-Mail; Outlook Express; Students |
1 |
13 |
14 |
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E-Mail; Outlook; Faculty/Staff |
11 |
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11 |
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E-Mail; Outlook; Student |
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4 |
4 |
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E-Mail; Pine; How To Use |
4 |
1 |
5 |
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E-Mail; Pine; Mail lock or corrupted inbox |
1 |
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1 |
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E-Mail; Spam filtering |
6 |
3 |
9 |
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E-Mail; Webmail |
4 |
11 |
15 |
| E-mail
Count |
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133 |
59 |
192 |
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| General
Information |
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Computing Sites |
1 |
|
1 |
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Other |
18 |
24 |
42 |
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Telephone; General; Telephone Services |
3 |
11 |
14 |
| General
Information Count |
|
22 |
35 |
57 |
| |
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| Learning
Systems |
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Learning; WebCT; OHS |
|
1 |
1 |
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Learning; WebCT; Other |
20 |
2 |
22 |
| Learning
Systems Count |
|
20 |
3 |
23 |
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| Printing |
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Printing; Local; Faculty/Staff |
11 |
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11 |
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Printing; Local; Student |
|
10 |
10 |
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Printing; RJE |
11 |
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11 |
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Printing; Unix; Queue |
1 |
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1 |
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Printing; VendPrint |
|
2 |
2 |
| Printing
Count |
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23 |
12 |
35 |
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| Security |
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Security; Compromised |
8 |
96 |
104 |
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Security; Copyright |
4 |
4 |
8 |
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Security; Hacking |
5 |
3 |
8 |
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Security; Other |
3 |
1 |
4 |
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Security; Spam; General |
4 |
|
4 |
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Security; Virus; General Questions |
3 |
4 |
7 |
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Security; Virus; Has Virus; Faculty/Staff |
42 |
|
42 |
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Security; Virus; Has Virus; Student |
3 |
12 |
15 |
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Security; Virus; How to use software |
4 |
1 |
5 |
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Security; Virus; Needs software |
3 |
4 |
7 |
| Security
Count |
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79 |
125 |
204 |
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| Service
Interruption |
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Service Interruption; Central System Problem |
6 |
5 |
11 |
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Service Interruption; Departmental Server |
4 |
|
4 |
| Service
Interruption Count |
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10 |
5 |
15 |
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| Software |
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Software; Database; Access |
3 |
1 |
4 |
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Software; Database; Other |
1 |
|
1 |
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Software; Other |
5 |
|
5 |
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Software; Presentation/Desktop Publish.; Other |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Powerpoint |
3 |
|
3 |
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Software; Programming Languages |
1 |
1 |
2 |
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Software; Spreadsheets; Excel |
4 |
|
4 |
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Software; Stat/Math Applications; Matlab |
4 |
|
4 |
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Software; Stat/Math Applications; SAS |
1 |
|
1 |
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Software; UD Thesis; MS Word |
1 |
2 |
3 |
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Software; UD Thesis; Word Perfect |
1 |
|
1 |
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Software; Word Processing/Editors; MS Word |
19 |
|
19 |
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Software; Word Processing/Editors; Word Perfect |
1 |
1 |
2 |
| Software
Count |
|
45 |
5 |
50 |
| |
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| TSC
Requests |
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TSC; Ethernet; New Setup |
|
3 |
3 |
| |
TSC; Ethernet; Repair |
1 |
4 |
5 |
| |
TSC; PPP; New Setup |
16 |
3 |
19 |
| |
TSC; PPP; Repair |
5 |
|
5 |
| |
TSC; Special Request |
6 |
4 |
10 |
| |
TSC; Troubleshoot; Boot Problems |
5 |
12 |
17 |
| |
TSC; Troubleshoot; Hardware |
1 |
1 |
2 |
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TSC; Troubleshoot; Operating System |
5 |
6 |
11 |
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TSC; Troubleshoot; Software |
7 |
5 |
12 |
| |
TSC; Troubleshoot; Spyware |
10 |
15 |
25 |
| |
TSC; Virus Repair |
13 |
19 |
32 |
| TSC
Requests Count |
|
69 |
72 |
141 |
| |
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| Using
UNIX |
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File Management; Disk Quota |
4 |
|
4 |
| |
Using Unix; Command syntax |
7 |
1 |
8 |
| |
Using Unix; Other |
4 |
|
4 |
| Using
UNIX Count |
|
15 |
1 |
16 |
| |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
2 |
|
2 |
| |
Web (WWW); Browsers; Student |
|
2 |
2 |
| |
Web (WWW); Web Pages; Faculty/Staff |
13 |
1 |
14 |
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Web (WWW); Web Pages; Student |
1 |
4 |
5 |
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Web (WWW); Web Proxy |
4 |
6 |
10 |
| Web
Count |
|
20 |
13 |
33 |
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| Grand
Total |
|
783 |
1384 |
2167 |
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