| IT
Help Center - April 2007 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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Access; Activate; UNIX; Faculty/Staff |
7 |
|
7 |
| |
Access; Activate; UNIX; Student |
1 |
6 |
7 |
| |
Access; CAS Authentication |
5 |
1 |
6 |
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Access; Inactive users |
4 |
11 |
15 |
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Access; Passwords; MVS |
3 |
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3 |
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Access; Passwords; Unix |
15 |
11 |
26 |
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Access; PINS; Faculty/Staff |
13 |
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13 |
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Access; PINS; Student |
2 |
3 |
5 |
| |
Access; Username |
8 |
1 |
9 |
| |
Learning; MyCourses; Login |
1 |
1 |
2 |
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Software; Calendar Server (SunOne); Access |
1 |
2 |
3 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
5 |
|
5 |
| Central
Systems Access Count |
65 |
36 |
101 |
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| Central
Systems Software |
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Administrative Systems; Reporting; Cognos |
1 |
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1 |
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Administrative Systems; Reporting; Data Warehousing |
1 |
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1 |
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Administrative Systems; Web; Web Forms |
26 |
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26 |
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Documentation |
2 |
1 |
3 |
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EZFORMS |
1 |
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1 |
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Peoplesoft; Financials |
4 |
1 |
5 |
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Peoplesoft; HR |
1 |
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1 |
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Peoplesoft; SIS |
15 |
22 |
37 |
| |
Voice Mail; General Questions |
6 |
|
6 |
| Central
Systems Software Count |
57 |
24 |
81 |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
11 |
1 |
12 |
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Connection; Ethernet; Student; Troubleshoot |
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28 |
28 |
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Connection; IP; Duplicate |
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3 |
3 |
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Connection; IP; Release/Renew |
2 |
4 |
6 |
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Connection; IP; Troubleshoot |
2 |
3 |
5 |
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Connection; ISP; Faculty/Staff |
5 |
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5 |
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Connection; ISP; Student |
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3 |
3 |
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Connection; PPP; Faculty/Staff |
7 |
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7 |
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Connection; PPP; Student |
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3 |
3 |
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Connection; Software; Other |
1 |
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1 |
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Connection; Software; SSH |
4 |
1 |
5 |
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Connection; Wireless; Faculty/Staff |
7 |
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7 |
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Connection; Wireless; Student |
1 |
13 |
14 |
| Connecting
to UD Count |
|
40 |
59 |
99 |
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| Desktop
Systems |
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Departmental Servers |
3 |
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3 |
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Desktop Systems; Complaints; Student |
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1 |
1 |
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Desktop Systems; Maintenance; Faculty/Staff |
3 |
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3 |
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Desktop Systems; Maintenance; Student |
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3 |
3 |
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Desktop Systems; Setup |
2 |
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2 |
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Desktop Systems; TSC; Pre-purchase |
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1 |
1 |
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Desktop Systems; TSC; Software assistance |
1 |
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1 |
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Desktop Systems; Use; Faculty/Staff |
48 |
1 |
49 |
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Desktop Systems; Use; Students |
3 |
22 |
25 |
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LAN; Faculty/Staff |
1 |
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1 |
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Security; PNPI |
2 |
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2 |
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Virus; General Questions |
5 |
3 |
8 |
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Virus; Has Virus (port not off); Faculty/Staff |
1 |
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1 |
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Virus; Has Virus (port not off); Student |
1 |
2 |
3 |
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Virus; Needs Software |
3 |
2 |
5 |
| Desktop
Systems Count |
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73 |
35 |
108 |
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| E-mail |
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E-Mail; General; Forward command |
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4 |
4 |
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E-Mail; General; INBOX too large |
1 |
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1 |
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E-Mail; General; Mail lists |
9 |
3 |
12 |
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E-Mail; General; Vacation message |
1 |
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1 |
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E-Mail; MAC OS X; Faculty/Staff |
1 |
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1 |
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E-Mail; MAC OS X; Student |
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1 |
1 |
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E-Mail; Mirapoint; Faculty/Staff |
17 |
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17 |
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E-Mail; Mirapoint; Student |
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9 |
9 |
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E-Mail; Mozilla; Faculty/Staff |
11 |
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11 |
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E-Mail; Mozilla; Student |
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1 |
1 |
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E-Mail; Other |
16 |
8 |
24 |
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E-Mail; Outlook Express; Faculty/Staff |
2 |
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2 |
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E-Mail; Outlook Express; Students |
1 |
1 |
2 |
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E-Mail; Outlook; Faculty/Staff |
4 |
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4 |
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E-Mail; Pine; How To Use |
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1 |
1 |
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E-Mail; Spam filtering |
3 |
2 |
5 |
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E-Mail; Webmail |
17 |
23 |
40 |
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Newsgroups; Using |
1 |
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1 |
| E-mail
Count |
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84 |
53 |
137 |
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| General
Information |
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Computing Sites |
3 |
2 |
5 |
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Other |
26 |
12 |
38 |
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Telephone; General; Information (x2000) |
1 |
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1 |
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Telephone; General; Telephone Services |
4 |
1 |
5 |
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Telephone; General; Wrong number |
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1 |
1 |
| General
Information Count |
34 |
16 |
50 |
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| Learning
Systems |
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Instructional Technology; Multimedia |
1 |
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1 |
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Instructional Technology; Video streaming |
1 |
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1 |
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Learning; MyCourses; Other |
19 |
6 |
25 |
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Learning; User Services, self-paced mods |
1 |
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1 |
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Test Scoring, Freq. Scanning |
2 |
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2 |
| Learning
Systems Count |
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24 |
6 |
30 |
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| Printing |
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Printing; Local; Faculty/Staff |
9 |
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9 |
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Printing; Local; Student |
1 |
2 |
3 |
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Printing; RJE |
3 |
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3 |
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Printing; Unix; Color/Poster |
2 |
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2 |
| Printing
Count |
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15 |
2 |
17 |
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| Security |
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Security; Compromised |
7 |
26 |
33 |
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Security; Copyright |
5 |
53 |
58 |
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Security; Other |
1 |
2 |
3 |
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Security; Rogue DHCP |
1 |
1 |
2 |
| Security Count |
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14 |
82 |
96 |
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| Service
Interruption |
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Service Interruption; Central System Problem |
2 |
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2 |
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Service Interruption; Departmental Server |
1 |
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1 |
| Service
Interruption Count |
3 |
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3 |
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| Software |
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Software; Calendar Server (SunOne); Usage |
2 |
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2 |
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Software; Database; Access |
1 |
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1 |
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Software; Other |
6 |
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6 |
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Software; Presentation/Desktop Publish.; Powerpoint |
2 |
1 |
3 |
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Software; Stat/Math Applications; Matlab |
1 |
2 |
3 |
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Software; UD Thesis; MS Word |
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13 |
13 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
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2 |
2 |
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Software; UD Thesis; Word Perfect |
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1 |
1 |
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Software; Word Processing/Editors; MS Word |
9 |
2 |
11 |
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Software; Word Processing/Editors; Other |
2 |
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2 |
| Software
Count |
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23 |
21 |
44 |
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| TSC
Requests |
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TSC; Ethernet; Repair |
|
1 |
1 |
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TSC; Special Request |
17 |
13 |
30 |
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TSC; Troubleshoot; Boot Problems |
3 |
14 |
17 |
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TSC; Troubleshoot; Hardware |
2 |
9 |
11 |
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TSC; Troubleshoot; Operating System |
5 |
12 |
17 |
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TSC; Troubleshoot; Software |
1 |
6 |
7 |
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TSC; Virus Repair |
4 |
4 |
8 |
| TSC
Requests Count |
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32 |
59 |
91 |
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| Using
UNIX |
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File Management; Disk Quota |
6 |
1 |
7 |
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File Management; UNIX |
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1 |
1 |
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Using Unix; Other |
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2 |
2 |
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Using Unix; Setup problems |
1 |
1 |
2 |
| Using
UNIX Count |
|
7 |
5 |
12 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
5 |
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5 |
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Web (WWW); Web Pages; Faculty/Staff |
5 |
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5 |
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Web (WWW); Web Pages; Student |
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7 |
7 |
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Web (WWW); Web Proxy |
1 |
3 |
4 |
| Web
Count |
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11 |
10 |
21 |
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| Grand
Total |
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482 |
408 |
890 |
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