| IT
Help Center - April 2006 |
|
|
|
|
| All Reported Problems |
|
|
|
|
| |
|
|
|
|
| Count of Ticket# |
|
Classification2 |
Classification |
|
| |
|
Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
|
|
|
| Central
Systems Access |
|
|
|
|
| |
Access; Activate; MVS |
1 |
|
1 |
| |
Access; Activate; UNIX;
Faculty/Staff |
4 |
|
4 |
| |
Access; Activate; UNIX; Student |
1 |
4 |
5 |
| |
Access; CAS Authentication |
3 |
1 |
4 |
| |
Access; Change of Owner |
1 |
|
1 |
| |
Access; Disk quota increase |
1 |
|
1 |
| |
Access; Inactive users |
5 |
7 |
12 |
| |
Access; Out of funds |
|
1 |
1 |
| |
Access; Passwords; MVS |
8 |
|
8 |
| |
Access; Passwords; Unix |
6 |
1 |
7 |
| |
Access; PINS; Faculty/Staff |
1 |
|
1 |
| |
Access; PINS; Student |
3 |
1 |
4 |
| |
Access; Register username |
2 |
|
2 |
| |
Access; Username |
2 |
2 |
4 |
| |
Learning; MyCourses; Login |
1 |
3 |
4 |
| |
Software; Remedy; Access |
2 |
|
2 |
| Central
Systems Access Count |
|
41 |
20 |
61 |
| |
|
|
|
|
| Central
Systems Software |
|
|
|
|
| |
Administrative Systems; FIS;
On-Line Reports |
1 |
|
1 |
| |
Administrative Systems; SIS;
Financial Aid (300-399) |
1 |
|
1 |
| |
Administrative Systems; SIS; SIS+ |
1 |
3 |
4 |
| |
Administrative Systems; Web; Web
Forms |
15 |
1 |
16 |
| |
Documentation |
2 |
|
2 |
| |
Peoplesoft; Financials |
4 |
|
4 |
| |
Peoplesoft; SIS |
1 |
|
1 |
| |
Software; Remedy; Changes |
1 |
|
1 |
| |
Voice Mail; General Questions |
3 |
|
3 |
| Central
Systems Software Count |
|
29 |
4 |
33 |
| |
|
|
|
|
| Connecting
to UD |
|
|
|
|
| |
Connection; Duplicate IP |
2 |
|
2 |
| |
Connection; Ethernet;
Faculty/Staff |
14 |
|
14 |
| |
Connection; Ethernet; Student;
Troubleshoot |
|
50 |
50 |
| |
Connection; PPP; Faculty/Staff |
12 |
|
12 |
| |
Connection; PPP; Student |
2 |
1 |
3 |
| |
Connection; Software; Other |
|
1 |
1 |
| |
Connection; Software; SSH |
1 |
|
1 |
| |
Connection; VPN |
4 |
1 |
5 |
| |
Connection; Wireless;
Faculty/Staff |
4 |
|
4 |
| |
Connection; Wireless; Student |
1 |
9 |
10 |
| Connecting
to UD Count |
|
40 |
62 |
102 |
| |
|
|
|
|
| Desktop
Systems |
|
|
|
|
| |
Desktop Systems; Maintenance;
Faculty/Staff |
1 |
|
1 |
| |
Desktop Systems; Maintenance;
Student |
|
8 |
8 |
| |
Desktop Systems; Setup |
6 |
|
6 |
| |
Desktop Systems; TSC; Pre-purchase |
1 |
1 |
2 |
| |
Desktop Systems; Use;
Faculty/Staff |
48 |
5 |
53 |
| |
Desktop Systems; Use; Students |
1 |
27 |
28 |
| |
LAN; Faculty/Staff |
1 |
|
1 |
| |
Security; PNPI |
3 |
|
3 |
| |
Virus; General Questions |
2 |
1 |
3 |
| |
Virus; Has Virus (port not off);
Faculty/Staff |
1 |
|
1 |
| |
Virus; Has Virus (port not off);
Student |
|
18 |
18 |
| |
Virus; Needs Software |
3 |
1 |
4 |
| Desktop
Systems Count |
|
67 |
61 |
128 |
| |
|
|
|
|
| E-mail |
|
|
|
|
| |
E-Mail; General; Forward command |
1 |
1 |
2 |
| |
E-Mail; General; INBOX recover |
|
1 |
1 |
| |
E-Mail; General; Mail lists |
12 |
2 |
14 |
| |
E-Mail; MAC OS X; Faculty/Staff |
2 |
|
2 |
| |
E-Mail; MAC OS X; Student |
|
1 |
1 |
| |
E-Mail; Messenger; General (how to
use) |
1 |
|
1 |
| |
E-Mail; Mirapoint; Faculty/Staff |
1 |
1 |
2 |
| |
E-Mail; Mozilla; Faculty/Staff |
21 |
|
21 |
| |
E-Mail; Other |
9 |
5 |
14 |
| |
E-Mail; Outlook Express;
Faculty/Staff |
2 |
|
2 |
| |
E-Mail; Outlook Express; Students |
|
2 |
2 |
| |
E-Mail; Outlook; Faculty/Staff |
6 |
1 |
7 |
| |
E-Mail; Outlook; Student |
|
1 |
1 |
| |
E-Mail; Spam filtering |
5 |
2 |
7 |
| |
E-Mail; Webmail |
15 |
3 |
18 |
| E-mail
Count |
|
75 |
20 |
95 |
| |
|
|
|
|
| General
Information |
|
|
|
|
| |
Other |
12 |
6 |
18 |
| |
Telephone; General; Information
(x2000) |
3 |
|
3 |
| |
Telephone; General; Telephone
Services |
1 |
|
1 |
| General
Information Count |
|
16 |
6 |
22 |
| |
|
|
|
|
| Learning
Systems |
|
|
|
|
| |
Instructional Technology;
Audio/Visual Equip fail (UMS) |
1 |
1 |
2 |
| |
Instructional Technology;
Classroom Setup |
1 |
|
1 |
| |
Instructional Technology;
Multimedia |
1 |
|
1 |
| |
Learning; MyCourses; Other |
21 |
9 |
30 |
| Learning
Systems Count |
|
24 |
10 |
34 |
| |
|
|
|
|
| Printing |
|
|
|
|
| |
Printing; Local; Faculty/Staff |
12 |
|
12 |
| |
Printing; Local; Student |
1 |
3 |
4 |
| |
Printing; RJE |
4 |
|
4 |
| |
Printing; Unix; Color/Poster |
|
1 |
1 |
| |
Printing; Unix; Queue |
1 |
|
1 |
| |
Printing; VendPrint |
|
1 |
1 |
| Printing
Count |
|
18 |
5 |
23 |
| |
|
|
|
|
| Security |
|
|
|
|
| |
Security; Compromised |
13 |
82 |
95 |
| |
Security; Copyright |
4 |
10 |
14 |
| |
Security; Other |
1 |
|
1 |
| |
Security; Rogue DHCP |
1 |
8 |
9 |
| Security
Count |
|
19 |
100 |
119 |
| |
|
|
|
|
| Service Interruption |
|
|
|
|
| |
Service Interruption; Central System Outage |
1 |
|
1 |
| Service
Interruption Count |
|
1 |
|
1 |
| |
|
|
|
|
| Software |
|
|
|
|
| |
Software; Database; Access |
1 |
|
1 |
| |
Software; Other |
3 |
1 |
4 |
| |
Software; Presentation/Desktop
Publish.; Adobe Go-Live |
1 |
|
1 |
| |
Software; Presentation/Desktop
Publish.; Dreamweaver |
1 |
|
1 |
| |
Software; Presentation/Desktop
Publish.; Other |
2 |
|
2 |
| |
Software; Spreadsheets; Excel |
2 |
1 |
3 |
| |
Software; Spreadsheets; Other |
1 |
|
1 |
| |
Software; Stat/Math Applications;
Minitab |
|
1 |
1 |
| |
Software; Stat/Math Applications;
SPSS |
2 |
|
2 |
| |
Software; UD Thesis; MS Word |
|
3 |
3 |
| |
Software; UD Thesis; Tex, LaTex,
AmsTex, emTex |
|
2 |
2 |
| |
Software; Word Processing/Editors;
LaTeX |
|
1 |
1 |
| |
Software; Word Processing/Editors;
MS Word |
10 |
1 |
11 |
| Software
Count |
|
23 |
10 |
33 |
| |
|
|
|
|
| TSC
Requests |
|
|
|
|
| |
TSC; PPP; Repair |
2 |
|
2 |
| |
TSC; Special Request |
11 |
11 |
22 |
| |
TSC; Troubleshoot; Boot Problems |
3 |
5 |
8 |
| |
TSC; Troubleshoot; Hardware |
2 |
8 |
10 |
| |
TSC; Troubleshoot; Operating
System |
1 |
9 |
10 |
| |
TSC; Troubleshoot; Software |
1 |
4 |
5 |
| |
TSC; Troubleshoot; Spyware |
2 |
3 |
5 |
| |
TSC; Virus Repair |
2 |
8 |
10 |
| TSC
Requests Count |
|
24 |
48 |
72 |
| |
|
|
|
|
| Using
UNIX |
|
|
|
|
| |
File Management; Disk Quota |
5 |
4 |
9 |
| |
Using Unix; Command syntax |
|
2 |
2 |
| |
Using Unix; Other |
1 |
|
1 |
| |
Using Unix; Setup problems |
|
1 |
1 |
| Using
UNIX Count |
|
6 |
7 |
13 |
| |
|
|
|
|
| Web |
|
|
|
|
| |
Web (WWW); Browsers; Faculty/Staff |
4 |
|
4 |
| |
Web (WWW); Web Pages;
Faculty/Staff |
12 |
|
12 |
| |
Web (WWW); Web Pages; Student |
1 |
2 |
3 |
| |
Web (WWW); Web Proxy |
2 |
3 |
5 |
| Web
Count |
|
19 |
5 |
24 |
| |
|
|
|
|
| Grand
Total |
|
402 |
358 |
760 |
| |
|
|
|
|
|
|
|
|
|