| IT
Help Center - April 2005 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff- All other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central Systems Access |
Access; Activate; UNIX; Faculty/Staff |
4 |
|
4 |
| |
Access; CAS Authentication |
2 |
|
2 |
| |
Access; Passwords; MVS |
11 |
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11 |
| |
Access; Passwords; Unix |
7 |
2 |
9 |
| |
Access; PINS; Faculty/Staff |
1 |
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1 |
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Access; PINS; Student |
|
1 |
1 |
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Access; Username |
6 |
1 |
7 |
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Learning; WebCT; Login |
|
3 |
3 |
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Software; Remedy; Access |
2 |
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2 |
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Voice Mail; Resets/Reinitialize;
Faculty/Staff |
1 |
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1 |
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Voice Mail; Resets/Reinitialize;
Student |
|
1 |
1 |
| Central Systems Software |
Administrative Systems; FIS;
Grants Management |
1 |
|
1 |
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Administrative Systems; SIS; SIS+ |
1 |
3 |
4 |
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Administrative Systems; Web;
Credit Card |
2 |
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2 |
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Administrative Systems; Web; Web
Forms |
17 |
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17 |
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Documentation |
2 |
|
2 |
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EZFORMS; FAI (Request for
Services) |
2 |
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2 |
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EZFORMS; JVs |
1 |
|
1 |
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EZFORMS; Student/Fac/Staff
Billing |
1 |
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1 |
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Peoplesoft; HR |
2 |
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2 |
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Software Distribution |
2 |
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2 |
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Software; Remedy; Bugs |
1 |
|
1 |
| |
Voice Mail; General Questions |
1 |
|
1 |
| Connecting to UD |
Connection; Duplicate IP |
1 |
|
1 |
| |
Connection; Ethernet;
Faculty/Staff |
10 |
1 |
11 |
| |
Connection; Ethernet; Student;
Troubleshoot |
|
44 |
44 |
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Connection; ISP; Faculty/Staff |
1 |
|
1 |
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Connection; PPP; Faculty/Staff |
20 |
1 |
21 |
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Connection; PPP; Student |
4 |
2 |
6 |
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Connection; Software; FTP |
1 |
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1 |
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Connection; Software; Other |
1 |
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1 |
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Connection; Wireless;
Faculty/Staff |
2 |
2 |
4 |
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Connection; Wireless; Student |
|
1 |
1 |
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DCWO |
|
1 |
1 |
| Desktop Systems |
Desktop Systems; Complaints;
Student |
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2 |
2 |
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Desktop Systems; Maintenance;
Faculty/Staff |
7 |
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7 |
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Desktop Systems; Maintenance;
Student |
1 |
4 |
5 |
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Desktop Systems; Setup |
18 |
1 |
19 |
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Desktop Systems; TSC;
Pre-purchase |
8 |
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8 |
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Desktop Systems; Use;
Faculty/Staff |
80 |
5 |
85 |
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Desktop Systems; Use; Students |
2 |
66 |
68 |
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LAN; Faculty/Staff |
2 |
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2 |
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Virus; General Questions |
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4 |
4 |
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Virus; Has Virus (port not off);
Faculty/Staff |
5 |
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5 |
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Virus; Has Virus (port not off);
Student |
|
24 |
24 |
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Virus; Needs Software |
1 |
1 |
2 |
| E-mail |
E-Mail; General; Forward command |
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4 |
4 |
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E-Mail; General; INBOX recover |
6 |
1 |
7 |
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E-Mail; General; Mail lists |
5 |
2 |
7 |
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E-Mail; General; Vacation message |
2 |
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2 |
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E-Mail; MAC OS X; Faculty/Staff |
4 |
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4 |
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E-Mail; MAC OS X; Student |
|
1 |
1 |
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E-Mail; Messenger; Address books |
1 |
|
1 |
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E-Mail; Messenger; General (how
to use) |
10 |
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10 |
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E-Mail; Messenger; Preferences |
1 |
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1 |
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E-Mail; Mirapoint; Faculty/Staff |
114 |
2 |
116 |
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E-Mail; Mirapoint; Student |
4 |
8 |
12 |
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E-Mail; Mozilla; Faculty/Staff |
40 |
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40 |
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E-Mail; Mozilla; Student |
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1 |
1 |
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E-Mail; Other |
26 |
9 |
35 |
| |
E-Mail; Outlook Express;
Faculty/Staff |
12 |
2 |
14 |
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E-Mail; Outlook Express; Students |
1 |
3 |
4 |
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E-Mail; Outlook; Faculty/Staff |
10 |
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10 |
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E-Mail; Outlook; Student |
|
1 |
1 |
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E-Mail; Pine; How To Use |
3 |
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3 |
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E-Mail; Spam filtering |
6 |
3 |
9 |
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E-Mail; Webmail |
9 |
6 |
15 |
| General Information |
Other |
16 |
2 |
18 |
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Telephone; General; Telephone
Services |
2 |
1 |
3 |
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Telephone; General; Wrong number |
1 |
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1 |
| Learning Systems |
Learning; WebCT; Other |
8 |
7 |
15 |
| Printing |
Printing; Local; Faculty/Staff |
14 |
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14 |
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Printing; Local; Student |
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3 |
3 |
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Printing; RJE |
7 |
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7 |
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Printing; Unix; Color/Poster |
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1 |
1 |
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Printing; Unix; Queue |
1 |
1 |
2 |
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Printing; VendPrint |
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1 |
1 |
| Security |
Security; Compromised |
12 |
41 |
53 |
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Security; Copyright |
1 |
57 |
58 |
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Security; Other |
5 |
3 |
8 |
| Service Interruption |
Service Interruption; Central
System Outage |
1 |
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1 |
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Service Interruption; Central
System Problem |
1 |
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1 |
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Service Interruption;
Departmental Server |
4 |
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4 |
| Software |
Software; Database; Access |
1 |
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1 |
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Software; Other |
3 |
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3 |
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Software; Presentation/Desktop
Publish.; Dreamweaver |
4 |
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4 |
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Software; Presentation/Desktop
Publish.; Other |
1 |
1 |
2 |
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Software; Presentation/Desktop
Publish.; Powerpoint |
1 |
1 |
2 |
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Software; Spreadsheets; Excel |
3 |
1 |
4 |
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Software; Stat/Math Applications;
Mathematica |
2 |
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2 |
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Software; Stat/Math Applications;
Minitab |
|
1 |
1 |
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Software; Stat/Math Applications;
SAS |
|
1 |
1 |
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Software; Word
Processing/Editors; MS Word |
9 |
|
9 |
| TSC Requests |
TSC; Ethernet; New Setup |
1 |
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1 |
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TSC; Ethernet; Repair |
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2 |
2 |
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TSC; PPP; New Setup |
7 |
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7 |
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TSC; PPP; Repair |
2 |
1 |
3 |
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TSC; Special Request |
9 |
3 |
12 |
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TSC; Troubleshoot; Boot Problems |
1 |
10 |
11 |
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TSC; Troubleshoot; Hardware |
3 |
4 |
7 |
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TSC; Troubleshoot; Operating
System |
2 |
6 |
8 |
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TSC; Troubleshoot; Software |
7 |
2 |
9 |
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TSC; Troubleshoot; Spyware |
1 |
3 |
4 |
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TSC; Virus Repair |
5 |
4 |
9 |
| Using UNIX |
File Management; Disk Quota |
2 |
1 |
3 |
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File Management; UNIX |
2 |
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2 |
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Using Unix; Command syntax |
2 |
1 |
3 |
| Web |
Web (WWW); Browsers;
Faculty/Staff |
2 |
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2 |
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Web (WWW); Browsers; Student |
|
1 |
1 |
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Web (WWW); Web Pages;
Faculty/Staff |
6 |
1 |
7 |
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Web (WWW); Web Pages; Student |
|
7 |
7 |
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Web (WWW); Web Proxy |
4 |
3 |
7 |
| Grand Total |
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638 |
384 |
1022 |
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