| IT
Help Center - April 2004 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty / Staff and all others |
Students / Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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| |
Access; Activate; UNIX; Faculty/Staff |
7 |
|
7 |
| |
Access; Activate; UNIX; Student |
1 |
1 |
2 |
| |
Access; CAS Authentication |
6 |
1 |
7 |
| |
Access; Inactive users |
4 |
6 |
10 |
| |
Access; Out of funds |
1 |
2 |
3 |
| |
Access; Passwords; MVS |
4 |
|
4 |
| |
Access; Passwords; Unix |
4 |
5 |
9 |
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Access; PINS; Faculty/Staff |
1 |
|
1 |
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Access; PINS; Student |
|
1 |
1 |
| |
Access; Register username |
2 |
|
2 |
| |
Access; Username |
2 |
1 |
3 |
| |
Learning; WebCT; Login |
1 |
5 |
6 |
| |
Peoplesoft Financials; Logon |
2 |
|
2 |
| |
Voice Mail; Resets/Reinitialize; Faculty/Staff |
9 |
|
9 |
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Voice Mail; Resets/Reinitialize; Student |
1 |
|
1 |
| Central
Systems Access Count |
|
45 |
22 |
67 |
| |
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| Central
Systems Software |
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Administrative Systems; DEV; SMARTCALL, Telemarketing |
1 |
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1 |
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Administrative Systems; SIS; SIS+ |
2 |
6 |
8 |
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Administrative Systems; SIS; Student Records (100-199) |
2 |
|
2 |
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Administrative Systems; Web; Web Forms |
7 |
|
7 |
| |
Documentation |
5 |
|
5 |
| |
EZFORMS; FAI (Request for Services) |
1 |
|
1 |
| |
EZFORMS; JVs |
1 |
|
1 |
| |
EZFORMS; Purchase Requisition |
1 |
|
1 |
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Peoplesoft Financials; Using the System |
2 |
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2 |
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Software Distribution |
1 |
|
1 |
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Voice Mail; General Questions |
4 |
1 |
5 |
| Central
Systems Software Count |
|
27 |
7 |
34 |
| |
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| General
Information |
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Computing Sites |
2 |
1 |
3 |
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Other |
9 |
3 |
12 |
| |
Telephone; General; Telephone Services |
2 |
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2 |
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Telephone; General; Wrong number |
3 |
|
3 |
| General
Information Count |
|
16 |
4 |
20 |
| |
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| Connecting
to UD |
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Connection; Duplicate IP |
2 |
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2 |
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Connection; Ethernet; Faculty/Staff |
21 |
1 |
22 |
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Connection; Ethernet; Student; Troubleshoot |
8 |
59 |
67 |
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Connection; ISP; Faculty/Staff |
2 |
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2 |
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Connection; ISP; Student |
|
1 |
1 |
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Connection; PPP; Faculty/Staff |
15 |
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15 |
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Connection; PPP; Student |
5 |
10 |
15 |
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Connection; Software; FTP |
1 |
|
1 |
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Connection; Software; Other |
1 |
1 |
2 |
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Connection; Software; Telnet |
1 |
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1 |
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Connection; Software; WSFTP |
|
1 |
1 |
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Connection; Wireless; Faculty/Staff |
1 |
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1 |
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Connection; Wireless; Student |
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2 |
2 |
| Connecting
to UD Count |
|
57 |
75 |
132 |
| |
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| Desktop
Systmes |
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Desktop Systems; Maintenance; Faculty/Staff |
8 |
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8 |
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Desktop Systems; Maintenance; Student |
|
9 |
9 |
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Desktop Systems; Setup |
21 |
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21 |
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Desktop Systems; Use; Faculty/Staff |
87 |
1 |
88 |
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Desktop Systems; Use; Students |
3 |
45 |
48 |
| Desktop
Systmes Count |
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119 |
55 |
174 |
| |
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| E-mail |
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E-Mail; General; Forward command |
3 |
3 |
6 |
| |
E-Mail; General; INBOX recover |
14 |
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14 |
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E-Mail; General; INBOX too large |
7 |
1 |
8 |
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E-Mail; General; Mail lists |
4 |
3 |
7 |
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E-Mail; General; Vacation message |
2 |
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2 |
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E-Mail; MAC OS X; Faculty/Staff |
4 |
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4 |
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E-Mail; MAC OS X; Student |
|
1 |
1 |
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E-Mail; Messenger; Address books |
1 |
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1 |
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E-Mail; Messenger; Compact folders |
2 |
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2 |
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E-Mail; Messenger; Delete messages |
3 |
|
3 |
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E-Mail; Messenger; General (how to use) |
22 |
3 |
25 |
| |
E-Mail; Messenger; Preferences |
1 |
1 |
2 |
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E-Mail; Other |
36 |
4 |
40 |
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E-Mail; Outlook Express; Faculty/Staff |
20 |
1 |
21 |
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E-Mail; Outlook Express; Students |
|
9 |
9 |
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E-Mail; Outlook; Faculty/Staff |
9 |
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9 |
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E-Mail; Outlook; Student |
1 |
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1 |
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E-Mail; Pine; How To Use |
2 |
2 |
4 |
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E-Mail; Spam filtering |
17 |
1 |
18 |
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E-Mail; Webmail |
13 |
7 |
20 |
| E-mail
Count |
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161 |
36 |
197 |
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| Using
UNIX |
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File Management; Disk Quota |
7 |
3 |
10 |
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File Management; UNIX |
3 |
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3 |
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Using Unix; Command syntax |
6 |
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6 |
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Using Unix; Other |
4 |
2 |
6 |
| Using
UNIX Count |
|
20 |
5 |
25 |
| |
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| Learning
Systems |
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Learning; WebCT; Other |
5 |
14 |
19 |
| Learning
Systems Count |
|
5 |
14 |
19 |
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| Printing |
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Printing; Local; Faculty/Staff |
17 |
2 |
19 |
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Printing; Local; Student |
|
7 |
7 |
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Printing; RJE |
4 |
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4 |
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Printing; VendPrint |
1 |
3 |
4 |
| Printing
Count |
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22 |
12 |
34 |
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| Security |
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Security; Bandwidth |
|
1 |
1 |
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Security; Copyright |
4 |
48 |
52 |
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Security; Hacking |
16 |
24 |
40 |
| |
Security; Other |
6 |
4 |
10 |
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Security; Spam; General |
4 |
1 |
5 |
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Security; Spam; Sending |
12 |
32 |
44 |
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Security; Virus; General Questions |
10 |
4 |
14 |
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Security; Virus; Has Virus; Faculty/Staff |
51 |
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51 |
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Security; Virus; Has Virus; Student |
8 |
183 |
191 |
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Security; Virus; How to use software |
1 |
|
1 |
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Security; Virus; Needs software |
1 |
2 |
3 |
| Security
Count |
|
113 |
299 |
412 |
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| Service
Interruption |
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Service Interruption; Central System Outage |
1 |
|
1 |
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Service Interruption; Central System Problem |
7 |
1 |
8 |
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Service Interruption; Departmental Server |
6 |
|
6 |
| Service
Interruption Count |
|
14 |
1 |
15 |
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| Software |
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Software; Database; Access |
3 |
1 |
4 |
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Software; Database; Other |
4 |
|
4 |
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Software; Database; SQL |
|
1 |
1 |
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Software; Other |
5 |
|
5 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
|
1 |
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Software; Presentation/Desktop Publish.; Other |
2 |
|
2 |
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Software; Presentation/Desktop Publish.; Powerpoint |
|
1 |
1 |
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Software; Spreadsheets; Excel |
5 |
|
5 |
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Software; Stat/Math Applications; Other Stat/Math
Problems |
2 |
|
2 |
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Software; Stat/Math Applications; SAS |
|
2 |
2 |
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Software; UD Thesis; MS Word |
5 |
4 |
9 |
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Software; UD Thesis; Word Perfect |
|
1 |
1 |
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Software; Word Processing/Editors; MS Word |
14 |
|
14 |
| Software
Count |
|
41 |
10 |
51 |
| |
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| TSC
Requests |
|
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TSC; Ethernet; Repair |
1 |
9 |
10 |
| |
TSC; PPP; New Setup |
8 |
1 |
9 |
| |
TSC; PPP; Repair |
6 |
3 |
9 |
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TSC; Special Request |
15 |
12 |
27 |
| |
TSC; Troubleshoot; Boot Problems |
4 |
17 |
21 |
| |
TSC; Troubleshoot; Hardware |
1 |
2 |
3 |
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TSC; Troubleshoot; Operating System |
5 |
21 |
26 |
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TSC; Troubleshoot; Software |
8 |
9 |
17 |
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TSC; Virus Repair |
7 |
19 |
26 |
| TSC
Requests Count |
|
55 |
93 |
148 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
3 |
|
3 |
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Web (WWW); Browsers; Student |
|
1 |
1 |
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Web (WWW); Web Pages; Faculty/Staff |
20 |
|
20 |
| |
Web (WWW); Web Pages; Student |
3 |
5 |
8 |
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Web (WWW); Web Proxy |
8 |
10 |
18 |
| Web
Count |
|
34 |
16 |
50 |
| |
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| Grand
Total |
|
729 |
649 |
1378 |
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