| IT Help Center - April 2003 | ||||
| Student Problems | Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 2 | Connection; Ethernet; Student; Troubleshoot | 42 | |
| Access; Inactive users | 1 | TSC; Troubleshoot; Boot Problems | 27 | |
| Access; Passwords; Unix | 3 | Security; Copyright | 23 | |
| Access; PINS; Student | 6 | Desktop Systems; Use; Students | 20 | |
| Access; Username | 4 | Security; Hacking | 18 | |
| Administrative Systems; SIS; SIS+ | 4 | Security; Bandwidth | 14 | |
| Computing Sites | 1 | E-Mail; Outlook Express; Students | 13 | |
| Connection; Ethernet; Faculty/Staff | 1 | Connection; PPP; Student | 11 | |
| Connection; Ethernet; Student; Troubleshoot | 42 | TSC; Virus Repair | 10 | |
| Connection; PPP; Student | 11 | TSC; Troubleshoot; Operating System | 10 | |
| Connection; Software; Other | 1 | TSC; PPP; Repair | 8 | |
| Connection; Software; WSFTP | 1 | Security; Virus; Has Virus; Student | 8 | |
| Desktop Systems; Maintenance; Student | 3 | E-Mail; Other | 8 | |
| Desktop Systems; TSC; Pre-purchase | 1 | Printing; Local; Student | 6 | |
| Desktop Systems; Use; Faculty/Staff | 1 | Access; PINS; Student | 6 | |
| Desktop Systems; Use; Students | 20 | TSC; Special Request | 5 | |
| E-Mail; General; Forward command | 1 | Learning; WebCT; Login | 5 | |
| E-Mail; General; INBOX too large | 1 | E-Mail; General; Mail lists | 5 | |
| E-Mail; General; Mail lists | 5 | Web (WWW); Web Pages; Student | 4 | |
| E-Mail; Messenger; Preferences | 1 | TSC; Troubleshoot; Software | 4 | |
| E-Mail; Other | 8 | TSC; Ethernet; Repair | 4 | |
| E-Mail; Outlook Express; Students | 13 | Security; Other | 4 | |
| E-Mail; Outlook; Student | 1 | Access; Username | 4 | |
| E-Mail; Pine; How To Use | 1 | Administrative Systems; SIS; SIS+ | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | Learning; WebCT; Other | 4 | |
| File Management; Disk Quota | 1 | Web (WWW); Web Proxy | 3 | |
| File Management; UNIX | 3 | TSC; Troubleshoot; Hardware | 3 | |
| Learning; WebCT; Login | 5 | File Management; UNIX | 3 | |
| Learning; WebCT; Other | 4 | Desktop Systems; Maintenance; Student | 3 | |
| Other | 2 | TSC; Ethernet; New Setup | 3 | |
| Printing; Local; Faculty/Staff | 1 | Access; Passwords; Unix | 3 | |
| Printing; Local; Student | 6 | Access; Activate; UNIX; Student | 2 | |
| Printing; Unix; Color/Poster | 2 | Other | 2 | |
| Security; Bandwidth | 14 | Printing; Unix; Color/Poster | 2 | |
| Security; Copyright | 23 | Software; Word Processing/Editors; MS Word | 2 | |
| Security; Hacking | 18 | File Management; Disk Quota | 1 | |
| Security; Other | 4 | E-Mail; Outlook; Student | 1 | |
| Security; Spam | 1 | Computing Sites | 1 | |
| Security; Virus; Has Virus; Student | 8 | Security; Spam | 1 | |
| Service Interruption; Central System Problem | 1 | Connection; Software; WSFTP | 1 | |
| Software; Presentation/Desktop Publish.; Other | 1 | Service Interruption; Central System Problem | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | Software; Presentation/Desktop Publish.; Other | 1 | |
| Software; Remedy; Bugs | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| Software; Word Processing/Editors; MS Word | 2 | Software; Remedy; Bugs | 1 | |
| Software; Word Processing/Editors; Other | 1 | Printing; Local; Faculty/Staff | 1 | |
| Telephone; General; Wrong number | 1 | Software; Word Processing/Editors; Other | 1 | |
| TSC; Ethernet; New Setup | 3 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; Repair | 4 | E-Mail; Pine; How To Use | 1 | |
| TSC; PPP; New Setup | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| TSC; PPP; Repair | 8 | TSC; PPP; New Setup | 1 | |
| TSC; Special Request | 5 | Connection; Software; Other | 1 | |
| TSC; Troubleshoot; Boot Problems | 27 | Desktop Systems; Use; Faculty/Staff | 1 | |
| TSC; Troubleshoot; Hardware | 3 | Access; Inactive users | 1 | |
| TSC; Troubleshoot; Operating System | 10 | E-Mail; General; Forward command | 1 | |
| TSC; Troubleshoot; Software | 4 | Connection; Ethernet; Faculty/Staff | 1 | |
| TSC; Virus Repair | 10 | E-Mail; Messenger; Preferences | 1 | |
| Using Unix; Command syntax | 1 | Desktop Systems; TSC; Pre-purchase | 1 | |
| Using Unix; Other | 1 | Using Unix; Command syntax | 1 | |
| Using Unix; Setup problems | 1 | Using Unix; Other | 1 | |
| Voice Mail; General Questions | 1 | Using Unix; Setup problems | 1 | |
| Web (WWW); Browsers; Student | 1 | Voice Mail; General Questions | 1 | |
| Web (WWW); Web Pages; Student | 4 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Proxy | 3 | E-Mail; General; INBOX too large | 1 | |
| Grand Total | 321 | Grand Total | 321 |