| IT Help Center - April 2003 | ||||
| Faculty / Staff Problems | Faculty / Staff Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 1 | Desktop Systems; Use; Faculty/Staff | 90 | |
| Access; Activate; UNIX; Student | 1 | Connection; PPP; Faculty/Staff | 21 | |
| Access; Inactive users | 4 | Web (WWW); Web Pages; Faculty/Staff | 20 | |
| Access; Passwords; MVS | 4 | E-Mail; Other | 20 | |
| Access; Passwords; Unix | 9 | E-Mail; Messenger; General (how to use) | 20 | |
| Access; PINS; Faculty/Staff | 1 | Desktop Systems; Setup | 20 | |
| Access; PINS; Student | 1 | Connection; Ethernet; Faculty/Staff | 18 | |
| Access; Username | 2 | Software; Word Processing/Editors; MS Word | 17 | |
| Administrative Systems; FIS; General Accounting | 1 | Printing; Local; Faculty/Staff | 15 | |
| Administrative Systems; Payroll/Personnel; Payroll | 3 | Security; Bandwidth | 13 | |
| Administrative Systems; Reporting; Data Warehousing | 2 | Security; Hacking | 9 | |
| Administrative Systems; SIS; Student Records (100-199) | 2 | Printing; RJE | 9 | |
| Computing Sites | 2 | Access; Passwords; Unix | 9 | |
| Connection; Duplicate IP | 1 | E-Mail; General; Mail lists | 9 | |
| Connection; Ethernet; Faculty/Staff | 18 | Web (WWW); Browsers; Faculty/Staff | 8 | |
| Connection; Ethernet; Student; Troubleshoot | 4 | Service Interruption; Central System Problem | 8 | |
| Connection; ISP; Faculty/Staff | 2 | Other | 8 | |
| Connection; PPP; Faculty/Staff | 21 | File Management; Disk Quota | 8 | |
| Connection; Software; FTP | 3 | Software; Spreadsheets; Excel | 7 | |
| Connection; Software; Telnet | 1 | TSC; Troubleshoot; Boot Problems | 6 | |
| Connection; Software; WSFTP | 2 | E-Mail; Messenger; Preferences | 6 | |
| Desktop Systems; Maintenance; Faculty/Staff | 5 | E-Mail; Messenger; Delete messages | 6 | |
| Desktop Systems; Setup | 20 | E-Mail; General; Vacation message | 6 | |
| Desktop Systems; TSC; Pre-purchase | 5 | TSC; Troubleshoot; Software | 5 | |
| Desktop Systems; Use; Faculty/Staff | 90 | Desktop Systems; TSC; Pre-purchase | 5 | |
| Desktop Systems; Use; Students | 2 | TSC; Special Request | 5 | |
| Documentation | 4 | File Management; UNIX | 5 | |
| E-Mail; General; Forward command | 2 | EZFORMS; JVs | 5 | |
| E-Mail; General; INBOX corrupted | 1 | E-Mail; Pine; How To Use | 5 | |
| E-Mail; General; INBOX recover | 1 | E-Mail; Outlook; Faculty/Staff | 5 | |
| E-Mail; General; INBOX too large | 2 | E-Mail; Outlook Express; Faculty/Staff | 5 | |
| E-Mail; General; Mail lists | 9 | Desktop Systems; Maintenance; Faculty/Staff | 5 | |
| E-Mail; General; Vacation message | 6 | Web (WWW); Web Proxy | 4 | |
| E-Mail; MAC OS X; Faculty/Staff | 3 | Access; Inactive users | 4 | |
| E-Mail; Messenger; Address books | 2 | Using Unix; Command syntax | 4 | |
| E-Mail; Messenger; Delete messages | 6 | TSC; Troubleshoot; Operating System | 4 | |
| E-Mail; Messenger; General (how to use) | 20 | Connection; Ethernet; Student; Troubleshoot | 4 | |
| E-Mail; Messenger; Preferences | 6 | Security; Virus; How to use software | 4 | |
| E-Mail; Other | 20 | Documentation | 4 | |
| E-Mail; Outlook Express; Faculty/Staff | 5 | Access; Passwords; MVS | 4 | |
| E-Mail; Outlook; Faculty/Staff | 5 | EZFORMS; General | 4 | |
| E-Mail; Pine; Attachments | 3 | E-Mail; MAC OS X; Faculty/Staff | 3 | |
| E-Mail; Pine; How To Use | 5 | E-Mail; Pine; Attachments | 3 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | TSC; PPP; Repair | 3 | |
| EZFORMS; Change of Grade | 1 | Connection; Software; FTP | 3 | |
| EZFORMS; Change of Major/Minor | 1 | Software; Database; Access | 3 | |
| EZFORMS; General | 4 | Service Interruption; Departmental Server | 3 | |
| EZFORMS; JVs | 5 | Security; Virus; Has Virus; Faculty/Staff | 3 | |
| EZFORMS; Sabbatical Leave Request | 1 | Administrative Systems; Payroll/Personnel; Payroll | 3 | |
| File Management; Disk Quota | 8 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 2 | |
| File Management; UNIX | 5 | Voice Mail; General Questions | 2 | |
| HR; Forms; Non-Contract Pay Amendment | 1 | E-Mail; General; INBOX too large | 2 | |
| Instructional Technology; Multimedia | 1 | Using Unix; Other | 2 | |
| Learning; WebCT; Other | 2 | E-Mail; Messenger; Address books | 2 | |
| Other | 8 | Learning; WebCT; Other | 2 | |
| Printing; Local; Faculty/Staff | 15 | Connection; ISP; Faculty/Staff | 2 | |
| Printing; RJE | 9 | TSC; Troubleshoot; Hardware | 2 | |
| Printing; Unix; Queue | 1 | Administrative Systems; SIS; Student Records (100-199) | 2 | |
| Security; Bandwidth | 13 | Desktop Systems; Use; Students | 2 | |
| Security; Copyright | 2 | TSC; PPP; New Setup | 2 | |
| Security; Hacking | 9 | Security; Copyright | 2 | |
| Security; Other | 2 | Administrative Systems; Reporting; Data Warehousing | 2 | |
| Security; Spam | 2 | Security; Other | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 3 | Security; Spam | 2 | |
| Security; Virus; How to use software | 4 | E-Mail; General; Forward command | 2 | |
| Service Interruption; Central System Problem | 8 | Connection; Software; WSFTP | 2 | |
| Service Interruption; Departmental Server | 3 | Computing Sites | 2 | |
| Software; Database; Access | 3 | Software; Word Processing/Editors; Word Perfect | 2 | |
| Software; Database; Other | 1 | Access; Username | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | Software; UD Thesis; MS Word | 2 | |
| Software; Presentation/Desktop Publish.; Other | 2 | Software; Stat/Math Applications; Other Stat/Math Problems | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Software; Remedy; Changes | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| Software; Spreadsheets; Excel | 7 | Access; PINS; Faculty/Staff | 1 | |
| Software; Stat/Math Applications; Matlab | 1 | EZFORMS; Change of Grade | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 2 | Software; Stat/Math Applications; Matlab | 1 | |
| Software; Stat/Math Applications; S+ | 1 | Software; Remedy; Changes | 1 | |
| Software; UD Thesis; MS Word | 2 | Software; Stat/Math Applications; S+ | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Software; Word Processing/Editors; MS Word | 17 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; Other | 1 | Software; Database; Other | 1 | |
| Software; Word Processing/Editors; Word Perfect | 2 | Software; Word Processing/Editors; Other | 1 | |
| Telephone; General; Information (x2000) | 1 | EZFORMS; Change of Major/Minor | 1 | |
| Telephone; General; Telephone Services | 1 | Telephone; General; Information (x2000) | 1 | |
| TSC; Ethernet; New Setup | 1 | Telephone; General; Telephone Services | 1 | |
| TSC; PPP; New Setup | 2 | TSC; Ethernet; New Setup | 1 | |
| TSC; PPP; Repair | 3 | E-Mail; General; INBOX recover | 1 | |
| TSC; Special Request | 5 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| TSC; Troubleshoot; Boot Problems | 6 | EZFORMS; Sabbatical Leave Request | 1 | |
| TSC; Troubleshoot; Hardware | 2 | Connection; Software; Telnet | 1 | |
| TSC; Troubleshoot; Operating System | 4 | Printing; Unix; Queue | 1 | |
| TSC; Troubleshoot; Software | 5 | Connection; Duplicate IP | 1 | |
| Using Unix; Command syntax | 4 | Access; Activate; MVS | 1 | |
| Using Unix; Other | 2 | Administrative Systems; FIS; General Accounting | 1 | |
| Using Unix; Setup problems | 1 | Instructional Technology; Multimedia | 1 | |
| Voice Mail; General Questions | 2 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 2 | HR; Forms; Non-Contract Pay Amendment | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 8 | Access; Activate; UNIX; Student | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 20 | Access; PINS; Student | 1 | |
| Web (WWW); Web Proxy | 4 | E-Mail; General; INBOX corrupted | 1 | |
| Grand Total | 533 | Grand Total | 533 |