| IT Help Center - April 2003 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 1 | Desktop Systems; Use; Faculty/Staff | 96 | |
| Access; Activate; UNIX; Faculty/Staff | 1 | Connection; Ethernet; Student; Troubleshoot | 46 | |
| Access; Activate; UNIX; Student | 3 | TSC; Troubleshoot; Boot Problems | 33 | |
| Access; Inactive users | 6 | Connection; PPP; Faculty/Staff | 30 | |
| Access; Passwords; MVS | 4 | E-Mail; Other | 29 | |
| Access; Passwords; Unix | 14 | Security; Hacking | 28 | |
| Access; PINS; Faculty/Staff | 1 | Security; Bandwidth | 27 | |
| Access; PINS; Student | 7 | Security; Copyright | 25 | |
| Access; Username | 6 | E-Mail; Messenger; General (how to use) | 22 | |
| Administrative Systems; FIS; General Accounting | 1 | Desktop Systems; Use; Students | 22 | |
| Administrative Systems; Payroll/Personnel; Payroll | 3 | Desktop Systems; Setup | 21 | |
| Administrative Systems; Reporting; Data Warehousing | 2 | Web (WWW); Web Pages; Faculty/Staff | 20 | |
| Administrative Systems; SIS; SIS+ | 4 | Software; Word Processing/Editors; MS Word | 19 | |
| Administrative Systems; SIS; Student Records (100-199) | 2 | Connection; Ethernet; Faculty/Staff | 19 | |
| Administrative Systems; Web; Public Safety | 1 | Printing; Local; Faculty/Staff | 16 | |
| Computing Sites | 3 | TSC; Troubleshoot; Operating System | 14 | |
| Connection; Duplicate IP | 1 | Access; Passwords; Unix | 14 | |
| Connection; Ethernet; Faculty/Staff | 19 | E-Mail; Outlook Express; Students | 14 | |
| Connection; Ethernet; Student; Troubleshoot | 46 | E-Mail; General; Mail lists | 14 | |
| Connection; ISP; Faculty/Staff | 4 | TSC; PPP; Repair | 13 | |
| Connection; PPP; Faculty/Staff | 30 | Connection; PPP; Student | 13 | |
| Connection; PPP; Student | 13 | Other | 12 | |
| Connection; Software; FTP | 3 | TSC; Virus Repair | 11 | |
| Connection; Software; Other | 1 | TSC; Troubleshoot; Software | 10 | |
| Connection; Software; Telnet | 1 | TSC; Special Request | 10 | |
| Connection; Software; WSFTP | 3 | Service Interruption; Central System Problem | 9 | |
| Desktop Systems; Maintenance; Faculty/Staff | 5 | Printing; RJE | 9 | |
| Desktop Systems; Maintenance; Student | 3 | File Management; Disk Quota | 9 | |
| Desktop Systems; Setup | 21 | Web (WWW); Browsers; Faculty/Staff | 8 | |
| Desktop Systems; TSC; Pre-purchase | 7 | Security; Virus; Has Virus; Student | 8 | |
| Desktop Systems; Use; Faculty/Staff | 96 | File Management; UNIX | 8 | |
| Desktop Systems; Use; Students | 22 | Web (WWW); Web Proxy | 7 | |
| Documentation | 4 | Software; Spreadsheets; Excel | 7 | |
| E-Mail; General; Forward command | 4 | Desktop Systems; TSC; Pre-purchase | 7 | |
| E-Mail; General; INBOX corrupted | 1 | Access; PINS; Student | 7 | |
| E-Mail; General; INBOX recover | 1 | E-Mail; Pine; How To Use | 7 | |
| E-Mail; General; INBOX too large | 3 | E-Mail; Messenger; Preferences | 7 | |
| E-Mail; General; Mail lists | 14 | TSC; Troubleshoot; Hardware | 6 | |
| E-Mail; General; Vacation message | 6 | TSC; PPP; New Setup | 6 | |
| E-Mail; MAC OS X; Faculty/Staff | 4 | E-Mail; General; Vacation message | 6 | |
| E-Mail; MAC OS X; Student | 1 | Security; Virus; How to use software | 6 | |
| E-Mail; Messenger; Address books | 2 | Security; Other | 6 | |
| E-Mail; Messenger; Delete messages | 6 | Printing; Local; Student | 6 | |
| E-Mail; Messenger; General (how to use) | 22 | E-Mail; Messenger; Delete messages | 6 | |
| E-Mail; Messenger; Preferences | 7 | Access; Username | 6 | |
| E-Mail; Other | 29 | Access; Inactive users | 6 | |
| E-Mail; Outlook Express; Faculty/Staff | 5 | Learning; WebCT; Other | 6 | |
| E-Mail; Outlook Express; Students | 14 | Using Unix; Command syntax | 5 | |
| E-Mail; Outlook; Faculty/Staff | 5 | Desktop Systems; Maintenance; Faculty/Staff | 5 | |
| E-Mail; Outlook; Student | 1 | E-Mail; Outlook; Faculty/Staff | 5 | |
| E-Mail; Pine; Attachments | 3 | E-Mail; Outlook Express; Faculty/Staff | 5 | |
| E-Mail; Pine; How To Use | 7 | Learning; WebCT; Login | 5 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | EZFORMS; JVs | 5 | |
| EZFORMS; Change of Grade | 1 | Web (WWW); Web Pages; Student | 4 | |
| EZFORMS; Change of Major/Minor | 1 | Connection; ISP; Faculty/Staff | 4 | |
| EZFORMS; General | 4 | E-Mail; MAC OS X; Faculty/Staff | 4 | |
| EZFORMS; JVs | 5 | EZFORMS; General | 4 | |
| EZFORMS; Sabbatical Leave Request | 1 | TSC; Ethernet; Repair | 4 | |
| File Management; Disk Quota | 9 | TSC; Ethernet; New Setup | 4 | |
| File Management; UNIX | 8 | Administrative Systems; SIS; SIS+ | 4 | |
| HR; Forms; Non-Contract Pay Amendment | 1 | Documentation | 4 | |
| Instructional Technology; Multimedia | 1 | E-Mail; General; Forward command | 4 | |
| Learning; WebCT; Login | 5 | Security; Spam | 4 | |
| Learning; WebCT; Other | 6 | Access; Passwords; MVS | 4 | |
| Other | 12 | Administrative Systems; Payroll/Personnel; Payroll | 3 | |
| Printing; Local; Faculty/Staff | 16 | E-Mail; Pine; Attachments | 3 | |
| Printing; Local; Student | 6 | Voice Mail; General Questions | 3 | |
| Printing; RJE | 9 | E-Mail; General; INBOX too large | 3 | |
| Printing; Unix; Color/Poster | 2 | Using Unix; Other | 3 | |
| Printing; Unix; Queue | 1 | Connection; Software; FTP | 3 | |
| Security; Bandwidth | 27 | Computing Sites | 3 | |
| Security; Copyright | 25 | Access; Activate; UNIX; Student | 3 | |
| Security; Hacking | 28 | Desktop Systems; Maintenance; Student | 3 | |
| Security; Other | 6 | Software; Presentation/Desktop Publish.; Powerpoint | 3 | |
| Security; Spam | 4 | Software; Presentation/Desktop Publish.; Other | 3 | |
| Security; Virus; Has Virus; Faculty/Staff | 3 | Software; Database; Access | 3 | |
| Security; Virus; Has Virus; Student | 8 | Security; Virus; Has Virus; Faculty/Staff | 3 | |
| Security; Virus; How to use software | 6 | Service Interruption; Departmental Server | 3 | |
| Security; Virus; Needs software | 1 | Connection; Software; WSFTP | 3 | |
| Service Interruption; Central System Problem | 9 | Administrative Systems; Reporting; Data Warehousing | 2 | |
| Service Interruption; Departmental Server | 3 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 2 | |
| Software; Database; Access | 3 | Using Unix; Setup problems | 2 | |
| Software; Database; Other | 1 | Printing; Unix; Color/Poster | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | Administrative Systems; SIS; Student Records (100-199) | 2 | |
| Software; Presentation/Desktop Publish.; Other | 3 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 3 | Telephone; General; Wrong number | 2 | |
| Software; Remedy; Bugs | 1 | E-Mail; Messenger; Address books | 2 | |
| Software; Remedy; Changes | 1 | Telephone; General; Telephone Services | 2 | |
| Software; Spreadsheets; Excel | 7 | Software; Word Processing/Editors; Word Perfect | 2 | |
| Software; Stat/Math Applications; Matlab | 1 | Software; Word Processing/Editors; Other | 2 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 2 | Software; UD Thesis; MS Word | 2 | |
| Software; Stat/Math Applications; S+ | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 2 | |
| Software; Stat/Math Applications; SAS | 1 | Administrative Systems; FIS; General Accounting | 1 | |
| Software; UD Thesis; MS Word | 2 | Software; Stat/Math Applications; SAS | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Software; Stat/Math Applications; S+ | 1 | |
| Software; Word Processing/Editors; MS Word | 19 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; Other | 2 | Access; Activate; MVS | 1 | |
| Software; Word Processing/Editors; Word Perfect | 2 | Software; Stat/Math Applications; Matlab | 1 | |
| Telephone; General; Information (x2000) | 1 | HR; Forms; Non-Contract Pay Amendment | 1 | |
| Telephone; General; Telephone Services | 2 | Telephone; General; Information (x2000) | 1 | |
| Telephone; General; Wrong number | 2 | Software; Remedy; Changes | 1 | |
| TSC; Ethernet; New Setup | 4 | Software; Remedy; Bugs | 1 | |
| TSC; Ethernet; Repair | 4 | Connection; Duplicate IP | 1 | |
| TSC; PPP; New Setup | 6 | EZFORMS; Sabbatical Leave Request | 1 | |
| TSC; PPP; Repair | 13 | E-Mail; General; INBOX recover | 1 | |
| TSC; Special Request | 10 | EZFORMS; Change of Major/Minor | 1 | |
| TSC; Troubleshoot; Boot Problems | 33 | Connection; Software; Telnet | 1 | |
| TSC; Troubleshoot; Hardware | 6 | E-Mail; General; INBOX corrupted | 1 | |
| TSC; Troubleshoot; Operating System | 14 | Access; Activate; UNIX; Faculty/Staff | 1 | |
| TSC; Troubleshoot; Software | 10 | Access; PINS; Faculty/Staff | 1 | |
| TSC; Virus Repair | 11 | Connection; Software; Other | 1 | |
| Using Unix; Command syntax | 5 | Printing; Unix; Queue | 1 | |
| Using Unix; Other | 3 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Using Unix; Setup problems | 2 | Software; Database; Other | 1 | |
| Voice Mail; General Questions | 3 | Instructional Technology; Multimedia | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 2 | E-Mail; Outlook; Student | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 8 | E-Mail; MAC OS X; Student | 1 | |
| Web (WWW); Browsers; Student | 1 | Administrative Systems; Web; Public Safety | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 20 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Pages; Student | 4 | Security; Virus; Needs software | 1 | |
| Web (WWW); Web Proxy | 7 | EZFORMS; Change of Grade | 1 | |
| Grand Total | 905 | Grand Total | 905 |