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Remedy Statistics


Trend Analysis Academic Year 08-09 vs. 09-10 (by month)

Timeframe New
Trouble
Tickets
New
NSRs
Hits on HC
Home Page
Total Calls
to x6000
May-10
May-09
   AC YTD
Prior AC YTD
1,168
994
12,957
11,606
270
259
2,696
2,734
11,647
6,520
77,502
68,874
1,337
1,185
13,771
13,688
Apr-10
Apr-09
   AC YTD
Prior AC YTD
1,296
1,286
11,789
10,612
275
277
2,426
2,2475
8,156
5,879
65,855
62,354
1,316
1,780
12,434
12,503
Mar-10
Mar-09
   AC YTD
Prior AC YTD
1,804
1,284
10,493
9,326
334
217
2,151
2,198
8,948
9,074
57,699
56,475
1,728
1,452
11,118
10,723
Feb-10
Feb-09
   AC YTD
Prior AC YTD
1,917
1,630
8,689
8,042
259
249
1,817
1,981
8,939
9,159
48,751
47,401
1,889
1,817
9,930
9,271
Jan-10
Jan-09
   AC YTD
Prior AC YTD
1,301
1,190
6,772
6,412
293
287
1,558
1,732
6,483
6,946
39,812
38,242
1,333
1,213
7,501
7,454
Dec-09
Dec-08
   AC YTD
Prior AC YTD
1,006
837
5,471
5,222
250
173
1,265
1,445
6,483
5,950
33,329
31,296
957
1,061
6,168
6,241
Nov-09
Nov-08
   AC YTD
Prior AC YTD
1,178
847
4,465
4,385
265
334
1,015
1,272
8,686
6,333
26,846
25,346
1,241
1,012
5,211
5,180
Oct-09
Oct-08
   AC YTD
Prior AC YTD
1,250
1,294
3,287
3,538
310
348
750
938
8,027
8,268
18,178
19,013
1,395
1,534
3,970
4,168
Sept-09
Sept-08
   AC YTD
Prior AC YTD
2,037
2,244
2,037
2,244
440
590
440
590
10,151
10,745
10,151
10,745
2,575
2,634
2,575
2,634


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