Move-In & beyond...

Update your contact information
Will I ever be asked for my personal information or password by e-mail?
Connect to the UD Network
Secure your computer
Read UD e-mail
Install needed software
What else do I need to know?

New Students: If you haven't already done so,
Activate your UDelNet ID e-mail account. See Before you arrive - STEP 1.

Upon arrival on campus ...

Update Emergency Notification and Setup Voice Mail

Update emergency contact information
Landline phone required for all Residence Hall students.
- Like your University e-mail account, your voicemail account may be used to reach you for official University business (e.g., HelpDesk call-backs for network connection problems, etc.).
- Set up your telephone answering voice mailbox now so we can leave you a message if you need assistance (resident students only).
- Have a previous occupant's message on your room voice mail? See your Hall Director to request a voice mail "re-initialization".

Will I ever be asked for my personal information or password by e-mail?

UDelNet Account WARNING

E-mails from spammers requesting UDelNet ID /password occasionally circulate. (More info)
Don't be phished! Delete these messages.

Remember:
You will NEVER be asked to confirm account information on-line to keep your account active - by the University of Delaware or any other legitimate entity.

Connect your computer to the UD Network.

On-campus Students:

Check with your RA for late-breaking connection news.
You receive one permanent IP address for your in-room (wall) connection.
To connect multiple devices, see Setting up your Wireless Router for UD's Network
Before connecting your computer to the campus network, make sure it is not set to share its network connection:
Windows-Turn off Internet Connection Sharing Macintosh- Do NOT allow computer to create networks.
You must register your computer - its Ethernet card address AND wireless card address if you have one, in order to have full Internet access. If your Ethernet or wireless card is NOT registered, you will only be able to access UD pages. For extra help with the steps below, review the Consulting on Demand Videos: Connecting Your Computer to UDelNet.

Register your Network Connection:

Disable your wireless card, if you have one. This will prevent network conflicts.

*Windows Vista*	*Windows XP*	*Mac OS X*
Click Start, click Control Panel, click Network and Sharing Center, and then click View Status for the Wireless Connection. Click Disable.	Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections. Right-click Wireless Network Connection and then click Disable.	Click on the Airport icon and select Turn Airport Off.

Register the Ethernet (wired) Connection:

Plug your Ethernet cable into your computer's Ethernet connection and the Ethernet jack in the wall.

Start your computer.

New Students

Start your Internet browser and type in the address: www.udel.edu/network.
If your browser is trying to load a home page outside of UD, hit "Stop" or the x icon in Internet Explorer,and type in the address above.
If you can't bring up www.udel.edu/network, see IP Release/Renew.
Login and choose Register a computer for Internet access. If security problems are detected, follow instructions to resolve them.
Wait 10 minutes and reboot the computer. Complete steps at IP Release/Renew below, and you should have full access to the Internet.

Returning Students

Are you using the same computer/ethernet card as last semester? Complete steps at IP Release/Renew below and you should have full access to the Internet.
Are you using a different computer or Ethernet card than last semester? Follow directions above to register the ethernet card.

Register the Wireless connection, if you have one:
1. Go to your Residence Lounge. (Wireless access is not guaranteed in Residence rooms.)
2. If you disabled your wireless card in Step A, re-enable it now by clicking Enable in the Windows instructions above OR Turn Airport On (Macintosh).
  If you need to configure a new wireless card, see www.udel.edu/it-us/wireless/setupandusage.html.
3. Setup your wireless connection: UDel Secure wireless network UDel wireless (unsecured).
4. Start your Internet browser and type the address: www.udel.edu/network.
5. Login and choose Register a computer for Internet access. Wait 10 minutes and restart the computer.
6. Complete steps at IP Release/Renew below, and you should have full access to the Internet.
7. When using the Ethernet connection in your room, disable the wireless card to prevent network conflicts.

IP Release/Renew

If you can't bring up the web page www.udel.edu/network,
OR you can't connect to the Internet after registering your computer:

Windows Vista

Windows XP

Mac OS X

Click on the Start Button which places your cursor in the Start-Search box.
Type cmd and hit Shift-Ctrl-Enter.
When prompted "Windows needs your permission to continue", choose Continue to receive the black command prompt window.
On the command line in the black window, type
```
 ipconfig /release 
```
(one space before /)
Then type
```
  ipconfig /renew
```
(one space before /)

The system should respond with an IPv4 address of 10.x.x.x or 128.175.x.x (x is a number) under the heading "Ethernet adapter Local Area Connection" or "Wireless LAN adapter Wireless Network Connection".
Go to www.udel.edu/network, login and register your computer.

Go to the Start Button and choose Run.
In the Open box, type cmd and hit OK.
On the command line in the black window, type
```
ipconfig /release
```
(one space before /) The system should respond with an IP address of all zeros.
Then type
```
ipconfig /renew
```
(one space before /) The system should respond with an IP address of 10.x.x.x or 128.175.x.x (x is a number).
Go to www.udel.edu/network, login and register your computer.

OS X 10.5

From the Apple Menu, click System Preferences.
Click Network.
Click on the network adapter you are working with - Ethernet or AirPort.
It should specify Configure "Using DHCP".
Click the Advanced button and the Renew DHCP Lease button.
Go to www.udel.edu/network, login and register your computer.

OS X 10.4

From the Apple Menu, click System Preferences.
Click Network.
In the Show pop-up menu, choose Network Port Configurations.
Uncheck the Network configuration you want to release (Built-in Ethernet or AirPort).
Click Apply Now.
Re-check the box to turn the configuration back on and click Apply Now.
Go to www.udel.edu/network, login and register your computer.

If you still can't connect, see Troubleshooting your Ethernet connection
OR call 831-8825. Choose your residence hall area and leave a message.
Your call will be returned as quickly as possible.

Off-campus students:

See instructions for various ways to connect to the UD network from off campus.
Installation / Set up Problems? Call 831-8825.
Specify "off-campus" and leave a message. Your call will be returned as quickly as possible.
Wired or Wireless access when on campus with your laptop:
- See UD's UnPlugged web site for wireless setup and configuration, along with the campus coverage map.
- Register your laptop's wired or wireless card for full internet access.

Secure your Computer

Click here to learn how.
- Know your Security Responsibilities.
- If your computer is hacked or infected, your Residence Hall port will be turned off until the problem is resolved. Remember, you are required to use the network responsibly and abide by the Code of the Web.
- Review the Information Technologies-User Services Computer Cleaning Policy and the associated charges.
Read UD e-mail
- The recommended method to read UD e-mail is UD webmail, available through any browser at the web address: http://mail.udel.edu
  - Login - Activate Spam Filter - Set Preferences.
  - The Spam filter can be fine-tuned using White Lists and Block Lists.
  - Other questions? See the Webmail Reference Guide.
- If your UD mail was forwarded to another account, remove e-mail forwarding:
  - Login to the University of Delaware Network.
  - Choose "Forward your E-mail". Your current forwarding information will be listed.
  - Choose "Remove forwarding".
Install software as needed from the UDeploy
- UDeploy is the site for downloading UD-licensed and customized software, including web browsers and utilities.
What else do I need to know?
- Cable TV in Residence Halls: what you need to hook up your TV and how to receive all channels.
- Computer Security at UD Code of the Web Responsible Use of the Campus Network
- Students may Register Valuable Property (computer equipment, etc.) with Public Safety.
- Campus Public computing sites
- Helpful information for UD students
  - Installation / Set up Problems? Call 831-8825. Choose your residence hall area or specify "off-campus" and leave a message. Your call will be returned as quickly as possible.
  - General Computer Problems? Call the IT Help Center at 831-6000 or visit our web site - www.udel.edu/help.
- Online Course Management Systems: Sakai@UD and MyCourses (WebCT)
  - Check with your instructor if your course will be using Sakai@UD, UD's new online course management system. The Sakai login page will post a message stating when students may login to Sakai to view course information. If you log into Sakai@UD and you see a tab for your course, it means the course is using Sakai@UD. Refer to Student Help for FAQs on how to use the system.
  - Some courses may be using MyCourses - UD's other course management system using WebCT. Students will be given access to MyCourses online courses on the FIRST day of the semester. Check out MyCourses Student Resources for additional help with this system.
- Student Guide to UD Policies
- The Technology Solutions Center for recommendations on buying or bringing a computer to UD, along with purchasing specially-priced hardware/software.

Move-In & beyond...

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